The Twin Fin reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

4798 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Get the premier oceanfront room ???? best view of Waikiki Beach ??

apriltorresmd (Metro Manila, Philippines) on Aug 08, 2022

The hotel location is the best! The beach is right across the hotel, Wolfgang Puck reataurant at the 1st floor, Tiki Bar at the 3rd floor with live music daily. We booked the Premier Oceanfront Room - and it did not disappoint. Best view of sunrise & subset of Waikiki Beach! :) Service was great - Nicole at the front desk would text asking about our stay, any requests, etc. On the 3rd night of our stay - I requested for an extra bed for my son and they immediately sent one up to our room with no extra charge. We had a great time at this hotel & would definitely be back.

TripAdvisor users rated this property 2 out of 5

80's Motel Vibe

samiam1016 (Gardena, California) on Aug 04, 2022

We came here to celebrate my neices college graduation. Not the Hawaii experience I wanted them to have for thier first visit to the islands as there are much nicer properties for the price... So very dissapointed in my stay. Rooms are in desparate need of a refresh. The bathroom was scary. Everything about our guestroom was dated... the whole feel when you exited the elevator and saw the old finishes and carpet was a total let down. It's a fact that you can not beat the location. The service was fair. Should have went with my gut and booked my go to spot on Kuhio! have done to accomodate apparent years of neglect.

TripAdvisor users rated this property 3 out of 5

Needs an update

iragarro on Jul 31, 2022

The best about the hotel is its location, just opposite the beach, although it’s the worst part of the beach as there is a wall to stop the waves. The hotel itself, is in need of a reno. The room furniture is quite old, the balcony door didn’t close completely and there is a 2cm gap between the door and the floor. If you turn off the AC, a strong current passed through that gap, so strong you could hear it loud. We had to block it with a couple of towels. The bathroom was old as well, and they don’t clean the room every day, just every other day, something I had never seen in a hotel. The couches at the common areas as well as the hammocks on the pool were once white, but are now super dirty. The staff were nice. If you cannot afford anything else fine, but is you can, I’d recommend staying somewhere else.

TripAdvisor users rated this property 1 out of 5

Do not stay here

M4479MBanar (Riverside, California) on Jul 29, 2022

We will never stay here again. We will also NOT be recommending this hotel to family and friends. The hotel is super outdated. The beds are extremely uncomfortable. We woke up with back pain everyday. Housekeeping didn’t replenish anything. We had to call the front and ask for basic items, such as toilet paper. Something went missing from our car after dropping it off at valet. When we brought it to the attention of the hotel staff and valet guys, no one cared. On our last day as we were leaving and checking out of the hotel, our car wouldn’t start because valet left it on, it drained the battery. They said their charger was dead and they could go borrow one but it would cost us $20. Horrible customer service. It was their fault and we had to pay to fix their mistake. The guy in charge of valet was super rude and didn’t care.

TripAdvisor users rated this property 4 out of 5

July 2022

luckylaura23 on Jul 28, 2022

The rooms are a bit dated but the friendliness of staff, cleanliness and location are the best! The availability of Beach Candy and the credit you get daily allows easy access to beach chairs and other items needed to make the beach experience fun! Staff is responsive to all your needs. Extra special is you get Zemmy as your housekeeper.

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