(Olive Branch, Mississippi)
Jul 02, 2022
We enjoyed a really great stay at lagoon tower weekend right before July 4. The 2 bedroom suite was roomy and accommodating for our party of 6. A lot of shops and eateries. Close to beach lagoon pool.
Very nice hotel but very busy
Jun 18, 2022
Had the room next to elevator (don’t know who hates me) heard all commotion. No hospitality room for check out day. So if you want to go to beach one last time do it before your check out time as there is NO WHERE to shower Hilton does not tell you this. Grounds were super crowded. In room coffee maker needs to be replaced but you can get fresh coffee at the ABC store since the line was 20-30 people at Lamont’s and Starbucks. This is for a room at the Lagoon Tower. The best Hilton tower to stay in is the Grand Wakikiian! Now that’s a 5* hotel.
(Orange County, California)
Jun 05, 2022
Too many guests for quantity of lounge chairs. Early am events allowing microphone disturbed 6 out of 7 mornings sleep. Location and trolley/ bus stops perfect. Housekeeping and Food and Beverage options great!!
Very insensitive and rude staff
May 26, 2022
The worst of staff in the whole world !! Someone save the poor customers!! They are rude
Insensitive and don’t any any courtesy how to speak !! Should go to down to the basic of hospitality classes !! Spoiling the whole Hilton legacy!! By far my worst experience
No Improvements for years.
May 19, 2022
We bought into the HGVC years ago, There have been no improvements for at least 10 years or more, Where are all those maintenance fees going each year? The Lagoon Tower is in a great location but it is getting quite "tired" after all these years. The elevators in the Lagoon Tower are terrible and have NEVER improved.