TripAdvisor Traveler Rating

The check-in experience could have been better, as it didn’t feel very welcoming at first. That said, Glenda’s housekeeping was excellent and truly covered for everything. She made our stay comfortable and enjoyable.

We were so glad we picked this hotel. It was in SUCH a great area. There were so many stores, restaurants and Target close by. It's a block away from the beach and there was always something to do or see within walking distance. The lobby was clean and comfortable. The cafe was super cute and everyone was friendly. The brewery had a lot of options on the menu and the waitstaff/hostess was very kind. We were on the 19th floor and had wonderful views of Diamond Head and the ocean. We were right beside the International Marketplace and could look down on it. We did hear some music and noise outside, but realized it was because there was a luau at the marketplace. It wasn't super annoying or anything and was nice to see a luau from above. We also woke up and watched the sunrise most days because it was beautiful. I really do feel this is a great value for all the conveniences and location you have while staying here. We had little things that bugged us a little, though. The trashcans in the room could be bigger. We were using our ABC Store bags for trash throughout the trip. The lighting could be better in the room; it was either too bright or not bright enough. Also, we had a misunderstanding with housekeeping and our room wasn't cleaned when it should have been, so that was a little frustrating. But these things didn't ruin our view of this great hotel. We would definitely recommend it to anyone and would definitely stay there when we're in Honolulu again.

We stayed here as an overnight stop, as we needed to transit through Honolulu on the way back to Australia from the Big Island. The hotel is modern, very well located with the beach just over the road. Smallish pool and the Maui Brewing co on the premises for dinner and drinks. Room was comfortable and we had an ocean view.. between the buildings. Staff were friendly, although the first guy we spoke to just said our room wasn’t ready( we were early), without even checking. The second person found us an available room, because of my IHG status. We left early, so no breakfast, although we’ve eaten at the cafe there before, it’s ok. I’d actually give the hotel a 4 1/2 star rather than 5, but Tripadvisor won’t let me do that. It’s not quite up to a resort standard re the facilities like other outriggers I’ve stayed at, as the pool is very small and it’s a bit short on other facilities , but it served its purpose for the night for us.

Great views. Spacious room Hotel staff accommodating Loved our housekeeper - very kind and had great ideas in local fare. Walking distance to many places

Kristina at the front desk was amazing. She’s always attentive, kind, pleasant and embodies the Aloha spirit. She represents the hotel magnificently by sharing her beautiful spirit and customer service by treating everyone with warm respect and thoughtfulness. Outrigger is very fortunate to have her in the organization.