TripAdvisor Traveler Rating

We stayed at Hyatt Regency Waikiki Beach Resort & Spa over New Year’s Eve to celebrate our wedding anniversary. Unfortunately, when taken as a whole, the experience was significantly below expectations—especially considering the timing, the occasion, and our Globalist status. Lounge Experience During one visit to the lounge, we were told that outside food was not allowed. There was no clear or prominent signage at the entrance indicating this policy, and prior to this interaction we had seen other guests bring in outside food without being stopped, which made enforcement feel inconsistent. Once the policy was explained, we immediately acknowledged it and said we would comply going forward. However, our young child was in the middle of eating at that moment. When my husband explained this, the staff member responded firmly with “not next time, this time,” in an unfriendly tone. While we were not explicitly ordered to leave, the interaction made it clear there was no flexibility. Our child had to stop eating mid-meal, and we left the lounge carrying unfinished food. This felt unnecessarily strict and not particularly family-friendly, especially for a resort in Waikiki. Room Assignment & New Year’s Eve Experience This stay was especially meaningful as it was our wedding anniversary. We had reached out in advance to note the occasion and to inquire about a possible upgrade, fully understanding that upgrades are subject to availability. Our New Year’s Eve request was very modest—we were simply hoping for an ocean-view room to enjoy the fireworks. This was not granted, and instead we were offered a USD 100 credit. While the gesture was appreciated, it did not address the core experience we were hoping for. A bottle of wine and a small snack were also provided, which we acknowledged, but together these did not make up for the disappointment around the room experience on such a special night. After our stay, we became aware that some guests with lower status were accommodated in ocean-view rooms during the same New Year’s Eve period, including multi-night stays booked on points, which made the situation confusing and disappointing as a Globalist member. Front Desk Interactions We politely checked with the front desk on two separate occasions to see if a room change might be possible should availability open up. Each time, we were told there was no availability, and the USD 100 credit was repeatedly emphasized. This made the credit feel more like a way to end the conversation rather than a genuine goodwill gesture, and it left us feeling undervalued as loyal guests. Overall Impression Any one of these issues on its own might have been understandable. However, combined—the inflexible lounge interaction involving a child, the handling of a New Year’s Eve wedding anniversary stay, and the apparent inconsistency in recognizing Globalist benefits—the experience fell short of what we have come to expect from Hyatt. We are long-time Hyatt guests and generally enjoy the brand, which is why this stay was particularly disappointing. We hope management reviews these concerns, especially around consistency, communication, and how families and loyal members are treated during special occasions.

Location was excellent. It’s right across the street from the Waikiki beach. Hotel itself is in need of updates. It is nowhere near as nice as most Hyatts. Maybe it could be with some updates and renovations. The pool is very small (holds about 10-15 people max). Parking costs are $65-$80 per night. Breakfast buffet is $40 per person. Dinner buffet is about double that.

Everything was so nice the people are amazing . also everything was easy to find. I give everything g a 10 . I definitely will go back again jus spend more time.

The location of the hotel was great. The overall atmosphere was also good. The bathroom was the biggest problem for us...the tub was wobbly and unstable...and honestly, felt unsafe...and they did not do anything even with multiple complaints. I am a Marriott member and wanted to give Hyatt a try...I doubt I will be doing that again.

The Globalist Experience: As a Globalist member, the recognition here was excellent. ?The Upgrade: I reserved a Standard Room but was incredibly upgraded to an Ocean Front Junior Suite (25th Floor) for our anniversary. ?Special Thanks: The Executive Manager, Alaina F., provided extra snacks and a welcoming message, which we really appreciated. Her preparedness made the stay special. ?Departure & Late Check-Out (Flight Delay): Our flight unfortunately got delayed, so we needed a late check-out. The staff was incredibly helpful with this request: ?The Offer: They extended our check-out to 1:00 PM in our suite. They even offered a further extension if we moved to a different room (regular room), but we decided to stick with the 1 PM checkout. ?Flexibility: I really appreciated their willingness to accommodate us during the delay. ?The Room (Ocean Front Jr Suite): ?Condition: The room feels recently renovated—new and cozy. The only sign of aging was the window to the lanai. ?View: We thoroughly enjoyed the lanai and all the views. ?Noise Warning: The soundproofing isn't perfect. I could hear noise from upstairs (lanai doors) and Waikiki street noise (cars). I had to request earplugs, so light sleepers beware. ?Regency Club & Service: ?Club Staff: The Regency Club staff were so attentive and welcoming. ?Lili: A special mention to Lili (Welcoming Staff) who was always kind. ?Club Logistics: The entrance is tricky (inside the buffet restaurant) and there is no toilet inside the club. Food is good for a quick bite, though breakfast selection is a little limited. ?Valet & Parking: ?Speed: The valet service was impressive—fast and we only had to wait a couple of minutes. ?Verdict: Well worth the stay for the upgrades, the views, and the helpful service from Alaina and the team—especially when dealing with flight delays.