TripAdvisor Traveler Rating

Excellent overall experience! Staff was friendly and helpful at check-in/check-out. Room was clean, spacious with an amazing view! Hotel is in a great location with restaurants and beach all in walking distance.

The check in process was easy- they were so welcoming and accommodating. The rooms were spacious and clean. We did a staycation for a girls bachelorette trip and we all had a blast. Will definitely be staying here again!

Lagoon, amazing cuisine, dancing on Sunday with fireworks and Hula on Friday. Every moment was enjoyable. We can’t wait to return. Don’t forget to plan for breakfast at Pesca! We really enjoy the iconic feel, top notch service, and location. We have stayed elsewhere, but will always come back to the Ilikai. In house library, perfect views, and wonderful feel of Hawaii. No contest. Best on the island!

Multiple staff members were very rude. One even stated I couldn't afford a load of laundry. I had a box that was lost and security didn't even look for it properly, I assume housekeeping threw it away and didn't want to take responsibility. Absolutely horrible experience all around. Best treatment was by bell hops and the 1 housekeeper we dealt with. Front desk staff is all extremely rude and not helpful. The beds are hard as a rock. In so much pain as a result of sleeping on the beds. One burner of stove in room didn't work. No housekeeping when there for 7 nights, I had to keep calling for things like towels, garbage bags, toilet paper, etc. Air conditioning was weak and barely cooled the room down enough. Only positive was the location and view. Overall just horrible experience. Pay the extra and stay at Hilton. Pesca restaurant promotes all day happy hour but when you go up there, it's only in the bar area and they won't let kids in.

Everything was great except for the uncomfortable beds!!!!! Need new beds so it’s a good night sleep because that’s what the room is really for! Don’t get all Jewish on the mattress homie!! Get some comfort ones