Ilikai Hotel & Luxury Suites reviews
2904 TripAdvisor reviews
The good, the bad the ugly.
Tayhostie1 (Fiji) on Dec 05, 2024
The good, the bad and the ugly. We booked 6 nights in Ilikai 1231 The good: THE HOTEL The hotel is great. Location couldn’t have been better with every amenity you can think of. Loved the little library for book borrowing, such a thoughtful idea. Friday night fireworks are a stone throw away. Staff are very friendly and helpful. The bad: The pool always ran out of towels. The ugly: THE ROOM Uncomfortable pillows, I did ask and received the exact same pillows and got told the hotel doesn’t supply soft pillows. The oven door cant open fully due to the fridge. You’ll certainly struggle to use it if you wanted to cook in the oven. Also make sense as to why theres no actual baking trays or casserole dishes for the oven… The curtains/drapes are horrible! They aren’t black out and we aren’t the first ones to complain about it. You’ll have the sun waking you up bright and early. They are white and sheer. NOT suitable or ideal for the room location. The cables at the TV could be better covered up. It’s messy and a hazard for young kids (which we have). I did bring this to the attention of the rental agent but they couldn’t be bothered to follow up. To date we haven’t received any updates or even courtesy email asking us about our stay. The hotel is NOT connected to this booking - they are completely separate. We booked through a rental agent.
Who gets the cleaning fee me or them?
Randy G on Nov 09, 2024
In unit 2030, showed up to no toilet paper, only two towels. Took a shower and walked around the unit and the bottom of my feet were black. WTH. That is just nasty. I will update after I check the bed tonight. And I’m really paying a cleaning fee of $174.
Great hotel and location a short distance from Waikiki
marysU1194YI (San Francisco, California) on Nov 08, 2024
Great hotel. Probably needs a refurbishment. Lovely vibe around the hotel. Pick your room well. Many of the lower, road facing floors are noisy. Only single pane glass! Rooms were adequate. Comfy bed. Again apts are older so if you’re used to 5 star hotels stop complaining. Lifts are great but older and always a fun ride meeting other guests. Best coffee downstairs and great staff. Restaurant was expensive with auto tips for parties of 6. Parking across the way is cheaper than onsite. 10 min walk to Ala Moana bach park best beach, Ala Moana mall also for amazing bargains. Waikiki Beach a 15min walk. Ubers are great as is walking.. Pool was nice but busy with kids and deep. Overall a great stay. Get a nice high floor ocean view room. Best sunsets. We had the strike on next door which was noisy as hell. Banging pots and pans from 630am-10pm. I agree your pay was low but no need to disrupt the hundreds of people staying nearby who possibly were paid similarly but had saved for months to enjoy a short break. Hawaii is expensive now. We were glad it was settled. A difficult situation for all.
More a miss than hit this stay.
jodieannem (Melbourne, Australia) on Nov 01, 2024
I guess not particularly the hotels fault but the protesting next door was enough to drive you crazy. 7am to after 6pm continuously all day every day. If the protests are happening don't book a ocean side view room. Not worth the headache. We booked through waikiki beach rentals so do not expect any service from lobby. In fact the woman was darn right rude when we asked her a question about checking in...Sunday morning 27th oct. Then the pool woman was bossy when we moved a chair out of the sun....yelling at us to move it back. Are you for real? A real miss this time staying here. Will definitely look else where next trip
Average hotel for above average cost.
Trip617141 on Oct 23, 2024
It was an average experience, the view was amazing but that's about it. There really is nothing "luxury" about this hotel, I would say it's an average hotel that the cost is not justified. I've stayed at similarly priced hotels around the world and there should've just been a little more effort put into the experience.