Moana Surfrider, a Westin Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

6829 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Hotel near Everything

729dpf (Manila, Philippines) on Jun 27, 2024

Probably the best hotel we’ve stayed at here in Hawaii. We stayed for two nights here as this is quite pricey. I love the room, bigger than the first hotel we got. Very clean, spacious, and complete with the little necessities. Staff were friendly. Very nice beach front.

TripAdvisor users rated this property 3 out of 5

Great location but needs some work

pw9999 (Kailua-Kona, Hawaii) on Jun 20, 2024

Very nice common areas and convenient location. However Tower rooms have all balconies closed off due to some safety/maintenance issues. Hallways and room on our floor had the smell of mildew. Bathrooms still use shower curtains. There is no power cord or plug near one side of bed for any electronics. A $42/day resort fee is mandatory and includes items that I would argue are rarely used by guests. A hotel at this price point should be doing much better.

TripAdvisor users rated this property 5 out of 5

Exceptional Hotel

422evansr (Glendale, California) on Jun 19, 2024

This hotel is an absolute gem located in the heart of Waikiki with direct access to the beach. The hotel staff was incredible from the bell desk, front desk to the concierge service. We stayed for a week in one of the oceanfront rooms in the Diamond tower and man the view was to die for (room 3616). Note: Diamond tower is the only tower that has access to balconies at the moment. All other towers have no balcony access due to a recent incident. Although the pool is not the largest, it is large enough to enjoy yourself. Getting a lounge chair by the pool is extremely challenging and you have to get there around 7:00 am to claim them or else they are all gone by 7:30 am. The waitress at the pool, Cayla, was especially exceptional. She went above and beyond to ensure my family was taken care of. She checked on us numerous times throughout the day and ensured the wifey and kids had all the drinks and food they wanted and remembered us by name. Incredible service! My only recommendation for the staff would be to not allow guest to put towels on the chairs at 7:00 and leave for the next 3-4 hours. It’s rude and not fair to guests who are at the pool and are looking for a place to sit. They should actively remove the towels and their belongings if someone is not there for over 1-2 hours. The beach is just gorgeous and the sand in front of the hotel is like butter with absolutely no rocks (beaches elsewhere can be a bit rocky at shore). Bell desk and the guys at the valet were amazing as well. They had a minivan taxi at the hotel at all times which was super convenient. Additionally, there is parking space right in front of the hotel for rideshare vehicles to pull-in. The restaurants on the property are amazing and have an incredible view but be ready to pay an arm and a leg. IT IS EXPENSIVE. Holy moly it’s pricey. There are many restaurants nearby that are amazing: Hulu Grill and Duke’s Waikiki are both beachfront restaurants and the food is amazing!!! My only complaint was that upon check-in, I mentioned that it’s my wife’s 40th birthday and I requested balloons and flowers sent to the room on her birthday. Although the request was entered, the cleaning staff forgot to deliver it. I had to follow up the next day which was very disappointing. They delivered it a day late. Overall, this is an incredible hotel in the heart of Waikiki. I’d highly recommend it if you don’t mind paying 3x for everything. I guess you get what you pay for.

TripAdvisor users rated this property 5 out of 5

Almost perfect!

Ritbo on Jun 16, 2024

we have been there for 2 weeks and everything was on top: spacious room, everything was very clean, room service was perfect and attentive, food was bonvoy members get some more benefits too.... The Hotel itself is so beautiful...

TripAdvisor users rated this property 4 out of 5

Beautiful resort on the beach in a great location!

annec182 (New Jersey) on Jun 15, 2024

This is a beautiful hotel right on the beach. It was actually the 1st hotel in the state of Hawai'i. The room was small but comfortable. Marriott bedding is the absolute best in my opinion. The location is perfect. The place was clean. The bar was usually hopping but I had no problem getting a seat and the prices for drinks was typical. I found the pool to be too small for the resort and I could not get a chair the entire week. Some folks just came down and reserved then showed up much later - I am sure there is something they can do about that. I would have loved to sit by the pool for a couple of hours at least once during my stay. The $40 for a waffle at the restaurant is outrageous but lucky for me a very short walk down the beach there was a $10 breakfast special every day. There was a water leak in my ceiling which was repaired swiftly but I thought there would be consideration but NO. Anyway, all in all a very nice trip at a very beautiful hotel. BTW there is an ABC store right across the street where you can buy fresh fruit and coffee and just about anything else you need at super reasonable prices including alcohol. The resort fee did not include anything that I was interested in. Needs some improvement for sure. Check in staff was super nice and friendly but I cannot remember his name. Housekeeping also super good.

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