TripAdvisor Traveler Rating

We came here because we always thought it was a great location on the main drag. BIG MISTAKE. If you want to relax than book somewhere else because the pool situation is ridiculous. People are claiming chairs before 5am and the attendances are useless. The towel stand opens at 7am and there is not an open chair to be found. There is a small mob of (see picture) unhappy guest waiting in line just to be told "if you can find one grab it". The hotel is nice, clean, but the staff is not as friendly as most Marriotts. You have been warned...the pool scene is th Thunderdome and few survive.

The most disappointing Hawaiian vacation. I had to be changed rooms 2 times for legitimate reasons. 1 was because the room was infested with ants. 2nd Ac stopped stopped working in 80+ degree weather.

The hotel was totally beautiful and luxurious. The bedding and the down pillows were wonderful!!, the hotel was beautifully furnished, and the rooms well supplied and kept clean as needed. I especially loved the the bidet!! The hotel, made it for a lovely vacation!! the service was excellent and the concierge was really very helpful.

I’ve stayed here several times on business, and I get why it stands out amid the characterless concrete towers in Waikiki: there’s some interesting history here, the old building has charm, and the oceanfront courtyard under the banyan tree may be the most pleasant hotel venue on the island. But the lobby and courtyard are overrun by people not staying at the hotel. It serves as the living room for all of Waikiki. Chairs at the pool and beach are impossible to get unless you’re there before dawn. Tower rooms are tired and dated, with stained carpet and wall coverings. The staff are indifferent (one staffer shoved his way into an overcrowded elevator while carrying a leaking garbage bag that made a puddle on the floor for the rest of us). Food and beverages are average. And the noise is horrendous. Even from an ocean view room near the top of the tower, I can hear disruptive amounts of street noise beginning at 4:30 am, and it runs until midnight. If I have to stay in Waikiki, I prefer the Royal Hawaiian - just as much history and charm with a lot more peace and quiet. But for a beach vacation, I’d avoid Waikiki entirely. Too much like Times Square on the Pacific. There are better beaches and more relaxing environs elsewhere on Oahu and the other islands.

Beautiful hotel with so much history. Everyone very friendly. Had a deluxe ocean view room. Enjoyed seeing the ocean from our room. You can sit on a rocker looking at the beautiful banyon tree and the ocean or on the porches overlooking the street. Just an a.azing experience.