Moana Surfrider, a Westin Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

6785 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Try the outrigger

Blomgrentravel (Redmond, Oregon) on Feb 15, 2024

All balconies closed. Beautiful hotel and great rooms but in Hawaii I would like to open a window. To get one of the 8 lounges w umbrella be down by the pool by 6:30am! Beach bar food sub par. Great location but the Outrigger is a better bet. Great restaurants

TripAdvisor users rated this property 1 out of 5

Loud and shower didn’t work

Elizabeth P on Feb 14, 2024

My shower didn’t drain and the water temperature was out of whack. And despite asking to change rooms to somewhere more quiet I was still stuck listening to bad music blaring from the pool at night. Overall not a nice experience. I would not come back here for the price.

TripAdvisor users rated this property 3 out of 5

Wonderful property and ambiance, rooms need an update ASAP

ChanelB_11 (Carlsbad) on Feb 13, 2024

I absolutely love the Moana Surfrider and frequented the hotel growing up. After staying here just a few days ago however, the rooms are in desperate need of updating. Our room, 455, smelled damp and dirty. We were lucky enough to be facing the courtyard which was a huge bonus, but it was pretty shocking to see carpet being used throughout a hotel room in 2024. Not only that but the carpet felt...wet. The room itself was a good size and the bed comfortable but I noticed the AC vent in the room area had black mold on it (see photo). It's kind of insane we paid what we paid to stay in a room with black mold. Of course I considered switching rooms but after reading reviews here and on other sites it seems that the rooms are just run down. For one night we grinned and beared it and made an effort to be out of the room as much as possible (easy in Waikiki). The lobby, banyan tree, poolside and beach area are magical but I do hope they keep the integrity of it the hotel when they do a remodel. As is, the room prices are sadly nowhere near worth it

TripAdvisor users rated this property 3 out of 5

Not the best Westin Experience

Sue S on Feb 12, 2024

We booked for 11 days in Waikiki in the Diamond section of hotel. We had a beautiful ocean view for our anniversary. This is the historic and oldest section. We were shocked on first night how thin the walls are and heard adjoining room guests fighting and closing bathroom doors and drawers. We also had little or no access to umbrellas and chairs at the beach this visit. The food was good but pricey. And the valet cost $65 USD a night and no self parking option. The maid and valet and restaurant service was excellent however. A major disappointment was the loud noise in the courtyard from events that continued until 10 pm. Check if events are on before booking.

TripAdvisor users rated this property 2 out of 5

Scam

lande H on Feb 12, 2024

The hotel and staff were great and friendly. The location was great as well. Only problem I had was we had 3 rooms ocean front suites with balconies. This room upgrade is about $400 per room per night. It was so worth it if we had access to balconies. Unfortunately, all the balconies were locked off for maintenance. That is understandable but the reimbursement of $100/night per room was a rip. We lost $900/ night in their policy. The $100 wasn't even $100. It was approximately $60 in hotel credit only plus the taxes equaling $100. They didn’t say that until checkout leaving even a larger balance. When I questioned the policy the clerk simply said he hears that complaint every day so I should just move on. Might never stay at a Westin again.

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