The beach bar barman were consistently rude and dismissive. Not friendly. One example: when i Returned an expensive gin and tonic because the tonic was flat - i received no apology - they couldn't care less! Basically made the replacement as if it was my problem. So disappointing.
Moana Surfrider A Westin Resort & Spa Waikiki Beach
Jan 21, 2023
1) Upon arrival we were not given our room we booked last year. Basically, they gave our room to someone else and offered nothing for us. Said they were 96% full.
2) We were never able to use the pool. They allowed people to place towels on chairs and they would not show up till later in the day. So needless to say we paid $42 resort fee everyday for nothing.
3) Our view from our room was a tent with homeless people. Waking us up in the middle of the night with their dog barking and yelling.
4) Came on here to celebrate 35 years of marriage and was the worst hotel experience ever!
Would not stay here again
Jan 21, 2023
The pool is impossible to use. Gave us a queen room when we booked a king 6 months in advance. A homeless camp is on the beach in our oceanfront view. A dog in the camp woke us up at 4:30 am barking. You cannot make this stuff up.
Best of Waikiki!
(Baileys Crossroads, Virginia)
Jan 20, 2023
This resort is located directly on the beach in Waikiki. We had a fabulous week long stay!
Although it does cost $85 extra to reserve two beach chairs and an umbrella daily, we had no issue getting reservations daily for the next day and food and beverage service at the chairs was prompt and friendly.
It’s a renovated old hotel that’s large but easy to navigate. We had a beautiful partial ocean view on the 18th floor with gorgeous sunset views. We had the option to upgrade for free two days into our stay (with Ambassador status) to a room with a view of Diamond Head that was becoming available but we loved our room and view so opted to stay in it. Housekeeping service was prompt in the morning each day and left plenty of towels and amenities.
The resort is also directly on Kalakaua Ave - the main shopping and dining strip in Waikiki - so it’s highly convenient to walk many places. Great shops are nearby including all the usual nice brands plus many surf/swimwear brands and the resort is directly across from International Marketplace, an outdoor multi-level mall including car rentals.
The only slight negative to the resort is that it only has one tiny pool and the chairs are reserved with people laying towels on them early each morning by 6:30am. But we weren’t planning to use the pool as we preferred to sit on the beach and look out at the ocean. Delicious poke and other treats are on the menu at the resort’s The Beach Bar restaurant.
Highly recommend this resort if you want to be beachfront and walk to shops and dining!!
SHAWN IS THE G.O.A.T.
Jan 16, 2023
Shawn at Concierge is PHENOMENAL! I missed my excursion one day and Shawn was able to get me on the next one free of charge. Shawn if you’re reading this THANK YOU! I wish you the best in your life endeavors!