Moana Surfrider, a Westin Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

6527 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

HORRID!

970laul (New York City, New York) on Jul 04, 2022

HORRID! I booked a six night stay at the Moana Surfrider - A Westin Resort and Spa. Upon my arrival, I was horrified by the condition of the City view room. First, there was not an actual view of the City; instead, the view was the side wall of another hotel- a brick wall. Secondly, the room was so small that the room door could not fully open as it hit the edge of the bed. I had to squeeze into the room with my luggage in order to have full access. Third, the room had a horrid smell of mold and rotten food. I immediately went back to the front desk and was told that there were no other rooms available, but that I could upgrade to a partial ocean-front room with an additional cost of $390. Unfortunately, I had no choice but to agree to this arrangement- it was classic bait and switch scenario. In my new room - on the third third night - I awoke to a soaked carpet. More than 40% of my room had been flooded. Upon further investigation, I found water leaking from the air conditioning unit. Once the cover of the vent was opened, we discovered several holes in the pipes and water was gushing out. The maintenance worker indicated that the water must have been leaking for days to cause such extensive water damage to the carpet. The carpet was soaked. After this incident, I decided to find a new hotel. It was clear that this hotel had major structural problems. I had spent more than 50% of my vacation putting out fires due to the poor condition of their rooms. Additionally, there was no manager in the hotel on the morning that the leak was discovered. I was told that she was running late. Please note that the manager did not arrive until 45 minutes after her scheduled time. The manager did not bother to inspect the room or call to inquire as to whether I needed assistance. Finally, the hotel is very old and is in desperate need of repairs. I would not recommend this hotel. It is overpriced, old and is in need of an upgrade to their plumbing system.

TripAdvisor users rated this property 3 out of 5

Beyond the impressive foyer, it’s average.

iannuzzi277 on Jul 03, 2022

Having travelled to Hawaii multiple times, having admired the majestic entrance of the Surfrider I finally decided to book a stay. Staying in the diamond ocean view room I was surprised with the smaller than expected size of the room and the shoebox size of the which lacked any practical storage area for even the smallest amenities bag - let alone what a 2 adult, 1 child would need. While the sound of the ocean was great, the 8am (sometimes earlier) housekeeping vacuuming of the hallways meant there was no chance of sleeping in on the first holiday post pandemic. Perhaps the most annoying and disappointing aspect of this hotel stay was despite thinking I had booked a premium room to make the most of my getaway - I got to share the experience with my neighbours either side. The acoustics between rooms was extremely poor, which meant we had a front row seat into every cough, discussion and conversation being had by the guest either side of us. Having stayed in many hotel, I have never experienced this at this level anywhere. For the nightly rate there are far better options in similar locations. The lack of a decent size pool, relatively zero breakfast options when travelling with a family would mean I’d never stay here again.

TripAdvisor users rated this property 4 out of 5

Moana make way

Amman S (Redwood City, California) on Jun 30, 2022

All the superlatives stated in other reviews are true about the Moana Surfrider; a beautiful historic hotel with a great staff in the perfect location. Top it off with pretty reasonable room rates which is rare these days, and it makes for one of the top choices in Waikiki. The biggest negative that I found on the whole property is the pool area. It is really in dire need of refurbishment as the concrete area around and right up to the pool is really looking worn. Even some of the patio lounge chair are looking like they have been used for a while. I know that it is a big expense to redo such an area, but it makes for a big wart on otherwise incredible grounds of this property. If this was redone nicely it would truly be worth 5 stars. Another negative, although not nearly as glaring, is the state of the tower. The hallway carpet is in the most need for replacing as it is really faded and ugly. The rooms are actually fine, however the bathroom could use an update due to the circa 2000 shower marble, however in no way is it horrible. Hopefully Marriott/Westin addresses these issues, as it really is a beautiful and premier property, and would be shameful for it to further deteriorate.

TripAdvisor users rated this property 5 out of 5

Lovely anniversary stay!

Jazzkat (Nashville, Tennessee) on Jun 27, 2022

We spent the first five nights of our dream 30th anniversary vacation at the Moana Surfrider, and it was just lovely! We enjoyed our Tower Ocean View Room with the spacious balcony and breathtaking view of Diamond Head. The room was clean, the bed was comfortable and housekeeping did a wonderful job. All hospitality staff we encountered were friendly and helpful. Loved the location of the First Lady of Waikiki. The only downside was being able to hear noise from the street performers, as our room was a corner one with two balconies--one of which faced the noise. But performances started at 7 and ended at 9-10, so the inconveniences of the noise isn't enough for me to knock it down a star. Highly recommend!

TripAdvisor users rated this property 5 out of 5

Simply the BEST

sfwongs (San Francisco, California) on Jun 27, 2022

Aloha! Once again, we've visited for our annual vacation and have thoroughly enjoyed our trip yet again! Just to reiterate, we come to visit all the wonderful Unko's and Auntie's that work at this wonderful Resort, which we've been coming since before kids (now 14 and 9). We would like to thank everyone from the front desk (Irene and Keloa and others) to the Veranda Bar (Brian, Jarrett, Wade, Matt, Zech and others), Snack Bar (Sheri, Nancy and others), Pool (Collin, Lee, Isaac and others) to the Beach Bar (Marnie, Harry, Clayt, Peter Ono, Peter E., James K., John-John, Craig, Tommy, Eddie, and others plus all the servers!!! These hard working folks and all other staff are the ones holding it down for spot! Many thanks again for the Aloha and we'll see you all again next year!!! Wongz

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