TripAdvisor Traveler Rating

The hotel location is central to the heart of Waikiki. This is a huge perk and one which we were expecting. What we didn’t expect is something that made our vacation extremely special. From the moment the valet greeted us, to the final front desk check out, we felt like we were important and part of their family “Ohana”. The staff is very accommodating and attentive. They were always smiling and took as much time as we wanted to talk story. We left feeling like we couldn’t wait to come back again- for the fun location and to visit our new Ohana.

The staff was friendly and accommodating as usual. The upgraded room was neatly organized and spotless with a very nice view of the beach. The elevator going to the top 3 floors was very convenient. The food and drinks at Dukes and Hula grill were great.

Thank you David ! Great service and kind and professional! The outrigger hotel is amazing and we are enjoying our first trip to Hawaii! Looking forward to a wonderful trip ! Thank you for your hospitality!

My husband and myself really enjoyed our stay here. We were only there for 3 nights before getting on a cruise ship back home to Sydney. When we arrived at the hotel from the airport it was a bit earlier than check in time for our ocean front room. It still wasn't ready at 3.00pm and then even 4.00 pm it still wasn't ready. The lady at reception and the manager on call handled it brilliantly, it was dealt with and we received vouchers for breakfast at Duke's (best buffet) and our resort fees were waived. The stay itself was awesome, from dinner the first night at Hula Grill which I had booked way before we left home. Great food and brilliant Mai Tai's. Breakfast I don't need to add anything else about, loved it. Our room attendant was very good and our view was to die for, was kind of sad to leave. We enjoyed it so much we are doing the same cruise from Sydney to Honolulu in April 2024 and will be staying there again, wouldn't want to stay anywhere else. The staff are so good.

We had an amazing experience here. We came to celebrate our 30th anniversary. We took advantage of the complimentary vow renewal on the beach. It exceeded everything we could have imagined. Everything was top notch, staff, grounds, restaurants, everything.