TripAdvisor Traveler Rating

I have a love/hate relationship with this property. I stayed here for 3 nights arriving on 12/15/2025. This is my second visit to this property. What keeps me coming back is the beautiful view from the balcony of the room. Everything else, I don't know. Check-in on 12/15/2025 was a nightmare. I know that early check-in is not encouraged; however, the front desk needs to be trained to better handle certain situations. I arrived at 1:15PM. I politely asked at the front desk if a room may be available. As a matter of fact, the room that I was assigned to was available; however, the front desk agent said "No, it is two hours too early -- management doesn't allow us to do that". I went up and sat at the pool for two hours. I returned at 2:45PM and waited 25 minutes to check-in with only 1 person in front of me. There was one person pulling from the priority line, one from the general line and one from both lines. The priority person kept disappearing into the back office after playing around with tickets in a binder. She did this for 15 minutes, while I was waiting in the priority line and meanwhile the general person kept taking people from the general line. The 9 people behind me were served before me. So, now that I waited 25 minutes -- I got my keys, only to be given the wrong keys. Thankfully, someone from the front desk ran up after I called to complain from the text message on the app. This hotel is old, no doubt about it. They keep trying to put "lipstick on a pig". It is and isn't working. Both. The bed was fabulous, comfortable and cozy. The other furniture is my room has seen better days and is falling apart in many areas. The air conditioning vent leaks, a lot -- even though I kept the balcony door closed at all times. The toilet keeps running. During my stay, I made a maintenance request and someone came up only to tell me they couldn't do anything about it. But, that view. That ocean side view from the 33rd floor is beautiful. I wish they could do a full update of the hotel. It has the potential to be gorgeous. I also hope that they buy the parking lot along Kuhio in front of it. I would hate for someone to swoop in and buy that parking lot, only to build a massive high rise blocking all of the views. Please, please-- why does your front desk act the way they do?

We had a fabulous time. Great location in walking distance to so much. The oceanview room was stunning and clean. Special shout outs to Isabel in Housekeeping for giving us a clean space to return to every day and bartenders Addy and Massimo for their friendly conversation.

I have stayed here many times over the years. This WAS a wonderful hotel many years ago, and it has steadily gotten more dated, more beat up, less polished, and more worn out. The furnishings in the room look like they came from a bad thrift store! They charge like a five star hotel, but it looks like a three star hotel. The staff is adequate, but most act very entitled; ridiculous for a three star hotel! And the”resort fee” is absurd for a place like this—scarcely a resort in any way! It could be a nice hotel with a total renovation, but short of that, it is mediocre at best.

We really liked this hotel. The staff was absolutely amazing. Our accessible room was perfect. It was really nice to have a laundry facility in the hotel as we spent a few days there before a cruise. The pool area and bar was very nice. We really liked the location-there was an ABC store across the street and many restaurants in the area. We ate breakfast at their MAC restaurant and it was great. We didn’t do the buffet but ordered alacart. The robot that delivered the food was a nice surprise. We will definitely stay here again when we return to Honolulu.

The hotel is not a resort & needs a makeover and wouldn’t require much to do that. Dining facilities: The coffee shop open til 1pm is cramped in what was likely a pantry converted into a coffee shop, they should add a coffee bar in the middle of their lobby like a round shape coffee bar to make their dining options look presentable and modern bc the one “Starbucks” is looking really sad. Also the specialty drinks aren’t all the same ingredients as the normal Starbucks and that was a let down. Breakfast. Long lines & slow seating make it Tedious to sit down for breakfast - long waits til 9am! The breakfast diner MAC is tucked in the back. the a la carte menu is much better than the breakfast buffet which I think is limited for the price and comparing to other Hilton hotels. I did like the fried rice with eggs and Japanese breakfast (although why the Smokey flavor in miso soup? I didn’t like the that). Rakell & Pam however are nice servers. The bar area could be revamped to look more appealing - maybe some plants? but right now it looks like an airport gate waiting area. Room: my immediate reaction to the room was the furniture in my room is very bulky and it doesn’t seem updated since the early 90s. Wasn’t keen on the yellow color scheme. I wore slippers my entire stay bc floor was sticky in some parts, the flooring is weird synthetic material and they need to mop it more frequently. The plus about my room is there was a lot of counter space in both bathroom and main room. By my third night the room did grow on me. Area: the area is central to everything. You can catch the W Line and other buses to just about anywhere on the island and you are 1 long block from Waikiki beach which was nice to walk to see the sunset . Entertainment & spa: I missed the magic show but it was cool to see they also offered free magic lessons at 3pm everyday - I wish I did that