Overview
Just one block away from world famous Waikiki Beach, the Hilton Waikiki Beach Hotel is conveniently located within walking distance of Waikiki’s restaurants, shopping, and entertainment. With resort-style amenities, including M.A.C. 24/7 a modern American cuisine restaurant and bar that can satisfy your craving with menus offered at specific times during the day, room service from 6 a.m. to 9:30 p.m., 24-hour fitness center, and the 10th floor pool and Jacuzzi, this hotel offers everything you need for a great vacation.
Resort fees include
- Unlimited Blu-Ray DVD movie rentals.
- Wi-fi.
- Local and toll free calls.
- Daily activities program.
- Pool toy use.
- Discount shopping booklet for various Honolulu stores.
Check in
3 p.m.
Check out
12 p.m.
Rooms
601
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- City view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- City view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Lanai
- Mini fridge
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- Mini fridge
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- Complimentary toiletries
Amenities
Waikiki beach
Pool
Gazebo
Pool bar
Entrance
Lobby bar
Lobby seating
Restaurant courtyard
Restaurant
Gym
Location
Reviews
Negativ Action Report - Submitted
Stay08385779520 on Sep 11, 2023
I must admit that my recent experience at Hilton Waikiki Beach has left me deeply disappointed, and I feel compelled to share my concerns. I was a guest at your hotel with a group of friends from September 7th to September 13th, 2023. To begin, our stay got off to a rocky start when we realized that the hotel room clean-up, as per our reservation, was supposed to occur every 4th day. However, it wasn't until the 5th day that the housekeeping staff showed up. We had to call and complain multiple times before our room was finally serviced. This lapse in service significantly affected our overall experience. Moreover, we encountered issues with our room. The shower door was broken, and despite reporting it to the front desk staff on three separate occasions, and providing them with the correct room number and my name's correct spelling, it took a full 48 hours for the issue to be resolved. This delay in addressing a basic maintenance problem was frustrating and unacceptable. Furthermore, I organized this trip for my 40th birthday and reserved a total of 11 rooms at Hilton Waikiki Beach. I was disheartened to learn that the overall service across the board was subpar for all 11 rooms. Three additional rooms were part of my party but booked through a different travel agent, and they too experienced similar issues. One of the most disappointing aspects of our trip was the "Beauty and the Feast" tour we booked with your concierge, Tim Bernard. Our voucher number was 271027-1. This tour, which was meant to be a highlight of our celebration, turned out to be one of the top three most horrible experiences in my life. The tour vehicle provided was old, poorly-maintained, and far from the high-quality experience promised. I was promised a Mercedes Benz passenger van. One of the ones that was advertised in the brochure that Tim proudly displayed when he sold me on the package and said all sales final! The journey was uncomfortable, with noticeable issues such as faulty shocks on the back wheels, and the back section of the van was unbearably hot. Additionally, the tour failed to deliver on the promised opportunity to dive from a waterfall, as advertised in your promotional materials. We were informed that the suitable location was a considerable 20-minute drive away, significantly deviating from our intended path. This entire situation has left me deeply dissatisfied, and I believe it is crucial for Hilton to address these issues promptly. False advertising and poor service tarnish the reputation of your establishment. I kindly request that you take immediate action to investigate these matters and provide a satisfactory resolution. I hope that we can find a mutually agreeable solution that restores my faith in Hilton's commitment to exceptional customer service.
Book elsewhere
Grant H (Auckland Central, New Zealand) on Sep 10, 2023
No pool as advertised as was closed for maintenance ! No compensation offered ?? Be prepared for lots of hidden charges on top of what you pay for the room ! Do not dine at the Hotel restaurant as the food is disgusting ! Not normally one to complain or post bad reviews but seriously would never return to this hotel or recommend to anyone !
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