Very comfy beds, clean, decent amenities. Staff was very attentive, especially the security manager who was extremely helpful when my husband had a health emergency. The hotel is a few blocks from the beach. The Waikiki hubbub is also a few blocks away but is a nice walk. Bar staff at the pool were great.
A very average hotel, redeemed by amazing staff
(London, United Kingdom)
Feb 14, 2024
This was a very average stay. The hotel facilities are lacklustre. The gym is small and not very well equipped. It was really cramped on there some mornings.
I’m not sure why there is a resort fee, or why it is so high. Bizarrely it includes DVD rental - we thought this was a novelty and tried to rent one. However, the dvd player in the room (no, really) wasn’t connected to the tv. Lei-making is available (part of the resort fee?) - lots of fun, def do it
The restaurant had some very nice staff in it, but the food was overpriced and uninspired. The Hhonors credit ($18) is probably enough to get you one dish from the menu. Toast was $4 for two slices of bread. The restaurant also has branded hats available to buy($20).
There is a magic show onsite that costs $99. There is also an onsite magician who does cute parlour tricks in the lobby.
One redeeming feature of this hotel is the staff who are absolutely wonderful. Receptionists are so exceptional (shoutout to Dexter, Frill and Jennifer) who exemplified kindness and welcoming and were ambassadors for the brand.
The room was clean and bright and had excellent views. I would also say that the onsite laundry is great, and there is mini golf on the 10th floor.
Doesn't live up to the standard (and money they charge)
Feb 13, 2024
One would think, you cannot go wrong with a Hilton - think again! If this would be some other unbranded middle class averagely priced hotel, I'd say it was quite okay. However, considering this to be run as a Hilton, I'd expect way more. Starting with charging a resort fee without being a resort and providing only the standard amenities that one would expect of a hotel of this provenience, but nothing more (like free bicycles for guests, shuttle to the beach, free boards/kayaks at the beach, stuff like this) this doesn't really hit the mark. The hotel itself has had its best days many years ago and presents itself rather worn and aged, which would be okay for an average hotel, but doesn't live up to the expectation one would associate with a Hilton. Having booked via Qantas, we were told that this stay wouldn't qualify for Hilton Honours points and nights accrual, which was another disappointing experience. Our so called welcome present of 250 points was just a chance for the tour desk staff to start a conversation about time share investment. This, I'd consider to be a rather predatory marketing strategy and is something I don't want to be bothered with in my precious holiday time. Room cleaning is by default scheduled every four days and guests have to demand daily cleaning extra to get this. I understood the reduced frequency during COVID times, but now after the crisis this is only stingy and once again not what I would expect of a Hilton branded hotel. By the way, the first couple of days we only found two tiny soap bars in the bathroom and after that only one set of shampoo, conditioner and lotion - for two people. Bodywash was not provided, we had to buy our own. Again, okay for a cheap motel, not okay for Hilton. The hair dryer in the bath room was so filthy and clogged up that it could hardly be used, not to speak of the fact that one wouldn't want the dirt be blasted into ones face. After mentioning this at the reception, they replaced it, however, the "new" one was in an even worse condition. Therefore it was hair drying in the air for the stay at the Hilton Waikiki Beach for us. There has been a fire alarm during our stay with the evacuation of the whole building. Whilst this is something that can happen, we were surprised having to hang around the street and the emergency vehicles without a single Hilton staff member to be seen and taking care of the guests.
Overall, I think the lustre of Hilton has faded and despite the prices they charge and marketing promises they make, the real experience doesn't live up to the expectations anymore. Would we stay again? Rather no.
Enjoyed Our Stay
Feb 02, 2024
From the time we checked in Yoshimi made us feel welcome! The hotel is very nice and we would most definitely stay here again. The room was very nice and comfortable. It’s in a great location - easy walk to the beach, restaurants, and shops. The restaurant at the hotel is very good.
Jan 14, 2024
Decent hotel with resort fees without being a resort. Overall clean ,a little outdated,close to the beach. High charge for parking (45 a day) and resort fee. Overal was a good stay but next time will search for better option for the money that we spend.