Hilton Waikiki Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

5676 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

BOOK OTHER HOTEL!

Sanya S (Texas) on Dec 04, 2022

This hotel is worn-out! The location is great, right on the beach with a plenty of options to eat around, walk, and Starbucks is on the property. The pool is not well kept, and the entire property is horribly worn-out. The room was horrible, it was absolutely dirty, the place was noisy, and view was full of trash that wind brought but never cleaned-up by the staff. The staff could be more customer service oriented, and for the dirtiness you get they should NOT charge you for every, single thing! I will never, ever come back to this worn-out, and very dirty place! Do yourself a favor and book somewhere else as there are plenty of nearby option with the same grate location, but more clean and better kept!

TripAdvisor users rated this property 5 out of 5

Great location, great beach access

DeltaGirlDDMFMM (Oviedo, Florida) on Dec 03, 2022

I am so glad I chose this hotel for my first visit to Waikiki. The price was very reasonable and I received a nice, ocean view room on the 31st floor. It was not huge but certainly ample. Toiletry amenities were plentiful. Had a small balcony, but only used it while having a cup of coffee in the morning while watching the surfing school. Every morning I went to the towel station (slick system), then signed out a beach chair at the bell station. The hotel is one block from the beach, about a 3-minute walk. The location is fabulous. It's a nice beach with calm waters for floating around. The strip has lots of stores and restaurants. There are several ABC stores in the 2 or 3-block radius where you can find sundries to souvenirs. The main shopping and dining strip is a very easy 10 minute walk. Every morning I ate in the restaurant on the main floor near the elevators and coffee shop. The staff were absolutely wonderful, and the breakfasts were delicious and very hardy. The pool is on the 10th floor but renovations were to be starting soon. The pool bar is also a great place to hang and have a bite to eat.

TripAdvisor users rated this property 4 out of 5

Customer Service is Amazing!

CMiddy33 (Los Angeles, California) on Nov 27, 2022

The overall experience was excellent, with the attention from the staff, looking at you Dexter, put it over the top. I was only.here for three days and two nights but felt i was worth the money. The hotel is starting to show its age, but there is enough charm left to make it feel warm and welcoming.. I feel the cost point is fair and if you are looking for a place to stay that is in the middle of everything this is a great spot. Even Number hotel rooms face the ocean, but also the street so you get a little of that noise at night. I would 100% stay here again when visiting Waikiki.

TripAdvisor users rated this property 5 out of 5

Hilton Waikiki Beach

Margo P (Sydney, Australia) on Nov 26, 2022

Fantastic hotel stayed have there before. My first choice always. Receptionist went out of her way to find me a great room on a high level which I prefer. All staff fantastic. Great location. ABC shop across the road. Pink trolleys top at the door. Hope to be back again!

TripAdvisor users rated this property 1 out of 5

HILTON OVERPRICED, ROOMS OUTDATED, UNCLEAN AND UNMAINTAINED

suee940 (Yandina, Australia) on Nov 22, 2022

Booked 6 nights. Quite shocked at the price. Costing A$600 a night. This is expensive for us but we thought if we are paying this much it will be very classy??? Wow it wasnt. Very outdated and floor was quite dirty. On arrival we were told we would get one room service for 6 nights. I came on holidays not to make my own bed and tidy up each day?? This means you get your supply of coffee, shampoo, paper cups and towels on the 1st and 5th nights. If they dont have staff yes warn us of this but also reduce the price. No such thing as a china coffee cup or any wine glasses. Pool and bars were not open all the time. Then when leaving we are charged another fee. This was you could use beach seats on the water front, use surf boards, get shopping vouchers, this fee included also wi fi to which I thought was included in the hotel account. It was booked through a travel agent but myself will not be going to a Hilton again. It took away the excitement of calling into Hawaii. Unhappy customer

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