TripAdvisor Traveler Rating

Always delivers across the key factors I look for: exceptional staff at every level (front desk, room care and valet) -- great room comfort and quality of sleep -- and valued services (onsite restaurant, bar, gym) making your stay meet all your needs at a good price point. As a Lifetime Diamond was given a wonderful upgrade w/spectacular view and food/beverage credit I used at bar and restaurant. Recent upgrades have enhanced the property and hotel location keeps you out of the hustle-n-bustle of Waikiki; while a quick 3/5-min walk puts you in the middle of the action for multiple food and beverage selections. The onsite restaurant has modified its menu for better quality selections and the taste and portions have moved in a favorable direction -- there had been some challenges with the menu in the past. So appreciate the improvements. Gym has some new equipment (I stay here often) and the 24/7 hours helps deal with the time challenges moving from mainland to island time. Some additional considerations: Starbucks in Marriott (right next door -- 2 min walk) opens at 4am for those dealing with mainland time on 1st days in Hawaii; a 25-min drive from HNL to hotel in non-rush hour times; easy to grab Uber/Lyft for rides in/around Waikiki; MAC 24/7 on site restaurant has great breakfast choices. Overall: appreciate the work to recognize my loyalty level and provide room upgrades. And the "Ohana Spirit" from the staff always makes it truly enjoyable. Will be back for sure.....

This was a 3 night pre- cruise hotel stay. Loved it, had an ocean view room which was perfect. We got here late after a very long flight from London and the lady who checked us in was so lovely and friendly. We only ate here once for breakfast and it was nice, no complaints.

This was our first time in Hawaii travelling from the UK. We were really impressed for what we got here at the Hilton, for what we paid compared to other properties in the area. Rooms are fairly dated but more than comfortable, especially for how little you’ll use it when in Waikiki. Between us, we spend 150+ nights a year in hotels and the check-in alone was one of the best we’ve had in a long time, they went above and beyond to help and welcome us. Walking distance to everywhere, the beach is a very short 3-5 minutes away (it’s one block). Breakfast was included in our deal, it’s ok, nothing special and I’m unsure what it costs to add on. We didn’t have any evening meals so cannot comment. Valet parking was costly, but no more than anywhere else, but seriously efficient and friendly. We are at the Ritz Carlton in Orlando now, and compared to the Hilton the valet is very poor indeed. We will certainly be back again and highly recommend.

Michele at the front desk went over and above great guest service. Clean venue with fabulously comfortable beds. Stayed here before and after a cruise. Good choice- except for the outrageous (but expected in Waikiki) expense. Staff are skilled.

The hotel room did not match the photos, and it’s not on the beach—expect a five-minute walk hauling your beach gear. Dining was disappointing; during Happy Hour, “Togo” orders are charged full price, despite no mention of this on the menu or website. At checkout, we were skipped in line so airline crew could be helped first. The manager confirmed they prioritize airline guests, though this isn’t disclosed anywhere. Twice we encountered unwritten policies that impacted our experience. All guests should be treated fairly and informed of rules upfront to decide if this is the right place for them. My wife and I work hard so we can enjoy quality stays at reputable hotels while on vacation. If Hilton representatives believe that other guests’ time is more valuable than mine, that’s a clear sign my business isn’t truly appreciated. I choose where to spend my money, and I will not support establishments that treat guests unequally or operate on unwritten rules. Experiences like this matter, and I’ll be sure to share mine so others can make informed decisions. Respect and fairness should be standard—not optional.