TripAdvisor Traveler Rating

Hilton waikiki resort and spa Check in was seamless the receptionist was knowledgable and informed us about multiple things to do /places to eat 8/10 The carpet in the hall ways proved difficult with 3 suitcases each so if you have numerous cases help maybe the easier option.4/10 The room was spotless on arrival could still smell the cleaning agent. The room was spacious two queen beds small balcony with table n 2 chairs. Tv/fridge/dvd player all great. Rent a dvd option is great lots to choose from. Just make sure you return it. 8/10 The iron however must not get used or inspected as when we went to use this it spit out black gunk and grit. So be careful with that. We did call for a new one and someone came within 20 minutes gave us a new one and took the old one. The lady cleaning our room was fantastic! she was there 9 out of 10 days of our stay nothing was too much trouble, we gave her a great tip for all her hard work! 10/10 The pool area does not get the sun all day so if you are a sun worshipper be aware there is times the pool area is fully shaded but it is clean - we were there December 3-13 and there was no fighting for a bed so to speak. In the height of summer that could be an issue. The pool area has 2 cabanas ($100) and 6 day beds ($45) these are an extra charge and were never used by anyone in our 10 day trip. Extra loungers that are free would be much more useful to customers in such a small space in our opinion. There is a small smokers section for those who need it. The pool bar offers drinks and snacks the service was friendly and efficient it is cashless so need card or phone with you unless you charge to room. The food menu was okay price wise (chicken tenders and fries $18) the drinks prices are elevated but i guess that is expected in the hotel bar (bucket of 4 small cans of beer or seltzer 330ml ish $25) 7/10 You can collect you pool towels at the pool using ur room card but Be aware that you have to return your towels as there is a $25 fee if you do not. We used the main stairs daily unfortunately these do not get cleaned as often as you would think. We reported spill marks on the main stairs on the second day. It was like someone spilled their cup of tea or coffee, 9 days later the spillage marks are still there. To some this might seem pedantic but this hotel is a Hilton costing approximately (AUD $3967) (USD $2580) (GPB £1929) for 10 nights bed n breakfast a clean lobby and staircase should be standard. 1/10 Be aware they offer grand vacation timeshares in their lobby unless you want to waste 1/2 a day of your holiday do not sign up it is not only 2 hours. Also do not let the staff “inflate” your income to make you eligible to sign up. They Conservatively start from USD $30,000 so if you have that to invest in your future holidays this will get you the lowest levels of Hilton timeshare points available. This is pushed in the lobby while you enquire about day trips out. 1/10 Breakfast which was included in the cost of our stay was basic there was not much variety but there was fresh fruit each day. 5/10 Overall our stay was a 7/10 (Late with review thought i posted it a while back)

While the resort offers plenty of activities, the property felt overwhelmingly crowded. We stayed in the Tapa Tower, where two out of the four elevators were broken, causing major delays whenever we needed to move around. Because we spent most of our time exploring off-property trails, staying here wasn't really worth it for our itinerary. Additionally, long morning lines at Starbucks made it difficult to fully use our food and beverage credits. As a Diamond member, it was disappointing that the front desk didn't offer a room upgrade or even a higher floor. It actually felt like having status worked against us, especially since paid upgrades were being actively offered to guests without status. On the bright side, the Tapa Bar and other on-site bars served great food and drinks and stayed open late, which was a nice perk.

The overall experience resting in the room was nice. Nothing to note but not terrible by any means. The room was dated; drains for the shower and sink weren’t properly attached and the bathroom lacked a strong ventilation system. The access to dvds was nice. We did notice there was the second movie, but not the first. That’s being said, everything has a price tag. You pay for your room through booking with them. Once you get there there is a mandatory fee of $45 a day. Which gives you WiFi. Beyond that valet is $60-$80 a day with no alternative parking at the hotel. The main reason we booked this hotel is because of the spa and breakfast amenities. However, both have price tags. You can pay about $30 for buffet or restaurant style, each person. The spa was also $$$$. The hotel does offer $20 off any 90 minute service, but it was still $150 minimum. The hotel being right in the middle of the city was nice. Very assessable to the beach and city life. Overall, wouldn’t rebook.

This hotel was nicer than expected and turned out to be a great value. Excellent location with only a short walk to the beach, shopping and restaurants. The room was a typical resort room with a nice bathroom and an outstanding ocean view from the 34th floor. The whole facility was exceptionally clean. The pool area on the 10th floor looked like it has been recently renovated. Staff was friendly and overall helpful. We really enjoyed our stay and would stay again.

I would not stay here again. During my stay, I encountered what appeared to be a serious insect infestation. After dark, bugs were crawling on the beds, across the bathroom floor, and even on the furniture in the hallway near the elevators. I have videos documenting what I experienced. I felt I had no choice but to leave the hotel immediately. Also, the room was filthy, as well as other areas of hotel. Booking with this hotel ruined my vacation. If cleanliness and an appropriate response to customer concerns are important to you, I recommend considering another hotel.