TripAdvisor Traveler Rating

When we checked in the front desk agent was amazing, he was very kind and helpful. Later that day I went to shower and there was a used bar of soap in the bathroom and long hair in the tub. We changed rooms which took 1 hour of day on the day we arrived tired and sleepy. The manager offered us $100 for food and beverage as a courtesy. When we went to the bar the next day to use the credit, we ordered something drinks from their menu and all three drinks tasted terrible, like rubbing alcohol mixed with sugar syrup. We let the bar tender know, his name is Masimo, he literally looked at us and said “ok” and took our drinks back and walked away. Such an odd Interaction. He was giving us dirty looks before we even ordered. Then later I noticed big blotches of Mold In our closet. At this point we were tired of complaining because the issues kept coming up and we wanted to enjoy our trip. I never thought a hotel could ruin ur vacation but this hotel definitely ruined our entire time there. The staff was nice throughout the hotel but this place is falling apart, everything is cheap quality, the soap the shampoo even the toilet paper is Scott brand the cheapest nastiest u can buy. The elevators went down one night and there were lines just to get to ur room. The pictured look nice online but when u get there it’s all a scam. They need to renovate asap, we used points to stay here and regret it so much , we wasted our hard earned points on a motel 6 basically.

Excellent location just a few minutes walk from the famous Waikiki beach! We had a fabulous view of the ocean and the room was really spacious. Loved the fact we could take a towel out for the day to the beach as well!

Recently stopped in this hotel. Staff were friendly and good location. Rooms were ok but really needed a deep clean. There was a build up of dirt and dust around the skirtings and doors. Breakfast was included within our stay. The buffet breakfast was very average, always seemed to have a queue to get in with only one person showing people to their tables. Food was limited and seemed to be a shortage. It seemed you come in off the street and purchase breakfast and you seemed to get a better quality breakfast than the buffet. Pot of coffee instead of the average/poor machine coffee, better pancakes, french toast, different cooked eggs instead of the scrambled eggs on the buffet and when asked if we can have poached eggs we have to pay extra. Not what I would expect from a Hilton hotel.

Just two blocks away from the beach (and ocean view in our room), this hotel was a quiet and luxurious spot to stay on the western end of Waikiki. Our room was comfortable and, like all of the other rooms at the resort, had a private balcony. The bathroom was spacious. The cleaning crew was efficient and friendly, and everything was immaculate. It was a good value, especially compared with the hotels just one block closer to the water.

The breakfast at Mac 24/7 was excellent! We were blessed almost every morning to have Ish as our server! He remembered our black coffee and ice water with lemon each time! A tad pricey but very worth it. Food was plentiful and excellent!