The hotel staff is great & helpful. Love the whole using a key card to get to your floor in the elevator it ensures some safety. The view was amazing in my Premium Ocean View room. It is a 2 min walk to the beach/Ocean. Room had lots of room for us honeymooners. The hotel is close to many restaurants stores and others great location.
Bathroom have no Vents!
(Los Angeles, California)
Sep 30, 2023
Street level noise was vey high. Felt like I was in New York
Surprise, surprise! The $2,000 booking did not include resort fees. They charged us for those at the property.
Bathrooms don’t have a working vet .. and all the smell will go in the room. yuck!
Decent Hotel with a Good View
Sep 27, 2023
Went there in April 2021.
1. Located near the heart of Waikiki, whether it’s a good thing or a bad thing.
2. Got small free upgrade to a higher floor with ocean view as a Diamond member. The view has been the most memorable thing of the stay.
3. Pretty generic Hilton: 7/10 cleanness, decent service, and a little dated (but seemed to be decently maintained in this case) building and room.
Overall, not bad of a choice of staying in Waikiki at mid-scale price point.
Dirty, dingy, outdated rooms.
Sep 24, 2023
Dingy, outdated rooms. No cleaning unless requested or after your 4th day at the hotel. Dusty surfaces, just overall had a dirty feel. For their prices, the rooms should be spotless. Luckily we only stayed for 2 nights because I would’ve hated to stay here for the entire trip. Oh and our room smelled like cigarettes the instant we walked in.
Negativ Action Report - Submitted
Sep 11, 2023
I must admit that my recent experience at Hilton Waikiki Beach has left me deeply disappointed, and I feel compelled to share my concerns. I was a guest at your hotel with a group of friends from September 7th to September 13th, 2023.
To begin, our stay got off to a rocky start when we realized that the hotel room clean-up, as per our reservation, was supposed to occur every 4th day. However, it wasn't until the 5th day that the housekeeping staff showed up. We had to call and complain multiple times before our room was finally serviced. This lapse in service significantly affected our overall experience.
Moreover, we encountered issues with our room. The shower door was broken, and despite reporting it to the front desk staff on three separate occasions, and providing them with the correct room number and my name's correct spelling, it took a full 48 hours for the issue to be resolved. This delay in addressing a basic maintenance problem was frustrating and unacceptable.
Furthermore, I organized this trip for my 40th birthday and reserved a total of 11 rooms at Hilton Waikiki Beach. I was disheartened to learn that the overall service across the board was subpar for all 11 rooms. Three additional rooms were part of my party but booked through a different travel agent, and they too experienced similar issues.
One of the most disappointing aspects of our trip was the "Beauty and the Feast" tour we booked with your concierge, Tim Bernard. Our voucher number was 271027-1. This tour, which was meant to be a highlight of our celebration, turned out to be one of the top three most horrible experiences in my life. The tour vehicle provided was old, poorly-maintained, and far from the high-quality experience promised. I was promised a Mercedes Benz passenger van. One of the ones that was advertised in the brochure that Tim proudly displayed when he sold me on the package and said all sales final! The journey was uncomfortable, with noticeable issues such as faulty shocks on the back wheels, and the back section of the van was unbearably hot. Additionally, the tour failed to deliver on the promised opportunity to dive from a waterfall, as advertised in your promotional materials. We were informed that the suitable location was a considerable 20-minute drive away, significantly deviating from our intended path.
This entire situation has left me deeply dissatisfied, and I believe it is crucial for Hilton to address these issues promptly. False advertising and poor service tarnish the reputation of your establishment. I kindly request that you take immediate action to investigate these matters and provide a satisfactory resolution. I hope that we can find a mutually agreeable solution that restores my faith in Hilton's commitment to exceptional customer service.