Krystal Ixtapa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

2994 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Very pleasant experience

paco b on Jan 31, 2023

Very confortable stay, the staff pampered us without being intrusive, very hard to do! Would definitely stay here again. Very central to sites, food and bars! The hotel restaurant was tastier that the surrounding restaurants!

TripAdvisor users rated this property 5 out of 5

Had a wonderful time always at pool

Vickie A on Jan 30, 2023

Lidice y lupita, Jair, yeimi and josefina and victor Girls are fun and great games. Always making us laugh and smile. Enjoyable Good Country music my Service for pool bar was great/excellent Hard workers

TripAdvisor users rated this property 5 out of 5

The country music by the pool was enjoyed! Talking to the activity personnel was fun-Spanish to English.

Rick S on Jan 30, 2023

Lidice y lupita were very friendly and hard working women. They always greet us with a smile and seem to enjoy their job. They make the pool activities fun. They played our request for country music by the pool. Josefina and Victor at the pool bar are wonderful! They continue bringing our drinks in a timely manner and refresh our ice often!

TripAdvisor users rated this property 3 out of 5


EchoSanDiego (San Diego, California) on Jan 28, 2023

For reference I usually only write 5 star reviews, however I felt if I had been aware of a few things about this resort I would have chosen to stay elsewhere. 1) This resort is completely geared to the all-inclusive clientele, so even though it is not mandatory it is not set up for the paying customer, we only had drinks and a few snacks, and thankfully we had an awesome waiter Victor, who took care of us, otherwise it would have been impossible to get a drink from the bar. 2) This resort is very loud, live shows and music most nights till after 11 PM, we were on the 4 floor facing the pool and the sound overwhelmed our TV in the room. 3) They only gave us 2 bath towels and a bath mat in the room, no hand towels, no wash cloths, after requesting them sometimes they were left in the room sometimes not. All towels, both room and pool were very worn, At home they would have been converted to dog or car washing towels. 4) The dang chair game at the pool, if you want a spot at the pool or on the beach be prepared to get out to the pool before 8AM to stake out your spot. I saw many "reserved" chairs that the occupants didn't show up till after 2 PM, many people where left to sit in the sand or on the pool deck while chairs were empty but saved. On the plus side the location is great, the housekeeping keep our room clean, and the grounds where very well maintained.

TripAdvisor users rated this property 1 out of 5

Don’t waste your time or money and spend it somewhere else

julezluke (San Diego, California) on Jan 10, 2023

Food * Views * ** * (only redeeming quality) Service -* I have been to several all Inclusive hotels and this was hands down the very worst. There was always employees just standing around doing nothing yet when you asked for something they all would just point you to someone else to do something. They did not accommodate at all for long lines, help each other and all the visitors there where left waiting around for one person to do everything.

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