Krystal Ixtapa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

3341 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Overall great hotel

Mara K on Jul 15, 2023

Hotel was great, the rooms are very nice and comfortable. Staff is very welcoming and offer their help if needed. Rafael was apart of the guest help desk and was able to help us make reservations for dinner smoothly. The one thing that was a little upsetting was there are not enough chairs by the pool or beach if there are a lot of people staying at the hotel. Overall the amenities and staff were great.

TripAdvisor users rated this property 1 out of 5

Worst Resort to ever come stay

Hailey B on Jun 18, 2023

Worst Resort ever!!!! This is not a 4 star hotel this is a negative 1, go somewhere else. Let me start by saying food Is disgusting like a home town buffet, no AC in the lobby or restaurant or even elevator, room looks like a motel 6 smells really bad, ac was hardly working water was dripping from AC, we couldn’t checked in till 4, mind you we got the all inclusive, we had to pay extra fee to get the bracelet and have our bags in A room till we could check in, no water or drinks were given as a welcome gesture. You have to wait 1 hour to get a water down alcohol drink, workers are somewhat rude. I will never come back not even if they payed me.The bed have stains sheets are ripped, you have no extra towels it was just a very bad experience.

TripAdvisor users rated this property 4 out of 5

A well oiled machine

Jeremy C on Jun 13, 2023

The Hotel Krystal is an amazing place ! My fiancè & I chose the All Inclusive option and it has been an excellent value for money experience . The treasure is of course The Staff . Not all are perfect , but there are many key people on Reception , Conciege , in the Speciality Restaurants , to name 3 important areas , where they handled the huge busy amounts of people in a calm and organised manner that was proffesional & warm in their human approach . Our cleaner the 11th floor was sweet & very nice . The lifts are a big part of this hotel and unfortunatly .... it is time for their replacement . It will cost alot , but the investment will be worth the continueing future of the Krystal . Our room was lovely air conditioned , but the shower was only hot on the 1st day . Tepid water for the 4 days following ?? . Food in the speciality restaurants was very good , breakfast buffet was not bad . The bit that God made .... the beach and the ocean are of course breath taking . Overall I recommend this hotel as a great couples and family holiday destination . Thank you Krystal from both Myself & my Fiance .

TripAdvisor users rated this property 1 out of 5

Worst stay ever

Inspire65123310391 on May 31, 2023

Where do I start? This hotel is no 4-5 ?? this hotel at the most is a 2 star hotel with no values in customer service. Food is horrible, employee’s are rude the pool has no towels and they ask for you to leave a card as a deposit to take a towel. Rooms are outdated with no working AC. Took us 6 hours to get our room at arrival and they had us sitting in the heat. Called for extra towels for my room was asked why I needed more towels if they had already provided me with 3. Doors to my room and balcony did not lock properly (mind you I had a 2 year old and 1 year old ) super unsafe. Overall horrible experience please look else where to book you’re vacation this is not the place to do so.

TripAdvisor users rated this property 1 out of 5

Go elsewhere, don’t waste your money!!!

Arleen V on May 25, 2023

This is one of the worst hotels I’ve stayed in, the all inclusive is a joke, staff is not friendly, lines are long for check in check out restaurants and drinks. It is ridiculous to have to wait over 10 minutes in line while it’s over 90° in the burning hot sun to get a drink, and once you get your drink, it’s all sugar no alcohol. For the food there was never enough always items birds flying all over, the servers were horrible. I literally had to flag them down to us for a drink. I received an I received a room which was supposed to be an upgrade, it was full of mosquitoes. I literally had to run out of there. I asked for an it was full of mosquitoes, it was like out of a movie as soon as I turned on the lights that was mosquitoes all over the room and the bed. I wish I would’ve gotten a video or picture of it, but I literally had to run out of there. I asked for extra towels and was questioned as to why I needed them. The pool was overcrowded and hot. I wouldn’t spend my money here. I don’t understand how other people have given it higher ratings.

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