TripAdvisor Traveler Rating

Wonderful having so much fun the disco is awesome love watching Ignacio and Rosita it’s just amazing being here with my family. Thank you for the experience . Will never forget this trip to Krystal Ixtapa. Already planning my next trip out here

Old, hotel needs renovation Buffets get boring after day 2 The air conditioning in my room was not working I had to call twice to get them to come check it out, still didn’t work. Had to call again for them to send a fan to the room Constant harassment from the staff in the lobby trying to get you to buy activities Worst check in experience I’ve ever had, incredibly long and complicated

I have been going to Mexico for 20+ years on vacations and have stayed at tons of all-inclusive resorts. This one is by far the worst one we have ever stayed at. I very rarely give a bad review, but this resort is beyond bad. I will give you the pro's and con's. Pro's - *This is by far the best beach in Mexico. It is beautiful and clean, and the water is so warm. *The location is perfect. It is right across the street from downtown Ixtapa (which is good because that is where you will be eating every night). *The beach service is amazing. Victor was our server and he was fantastic. We never had to go to the bar for service. *We never had a problem finding chairs on the beach. The pool was another story. Con's - *The FOOD - It is terrible! Everything was cold and tasteless. We ate at the Italian restaurant and the food was warm, but not good. The breakfast buffet was very sparse. The best thing was you could get an omelet made to order, that was it. We went to Bogarts one night. The food was awful. It is a 5-course meal and nothing was edible. Besides the fact that we waited 20 minutes before anyone even acknowledged us. I do not recommend you waste your time here. We ended up eating downtown every night, which was delicious, but it gets spendy. *The ROOMS - The rooms were modern looking and had fantastic views! The problem is that the air conditioning did not work, there are no refrigerators in the rooms, and the water would shut off mid shower! The beds were hard as rocks and not one English channel on the TV. I usually do not complain about the rooms because that is not what we are there for, but the no air conditioner thing is a deal breaker for me. It was 90 degrees every day! *The ELEVATORS - They are the worst! We are not against taking the stairs, but we were on the 10th floor. We had to wait 10-15 minutes sometimes! There are only 3 elevators for the entire resort and only 6 people fit in each. It was ridiculous! The last thing I realized is that the resort caters to the locals. This is not a bad thing, but they all but ignore the other clients. Very few of the employees at the resort spoke English. All the other resorts I have ever been to, they all have employees who speak at least a little English (I speak a little Spanish, but I'm not fluent). It was very difficult to communicate. The resort is not very full during the week, but on the weekends it fills up with locals that are there for the weekend. Good luck getting anywhere near the pool because it fills up with screaming kids! No adult only pool or swim up pool bar. The best part of the trip was going to downtown Zihua. It is beautiful there! I will for sure visit Ixtapa again, but I will rent a condo!

Food and drinks were terrible. Rooms were clean. AC in room not the greatest. Elevators were terrible, if you’re in a hurry don’t count on the elevators to get you there. No fridge in room. Burger bar the food wasn’t always warm. Very few lounger chairs on the beach, lots of uncomfortable wooden chairs. The service of staff was excellent. Beach drink service was good. Too bad drinks weren’t always enjoyable. Buffets not great. Went to Ixtapa restaurants a lot to eat. Too bad we paid for all inclusive and didn’t enjoy it. Recommendation is to go somewhere else.

The resort is 45 years old. However the staff were very helpful and friendly The hotel marketing of the property is different from previous all inclusive resorts i,be been too with many guest only staying a night of two Bogart restaurant only offers two meals chicken and steak. On our first night we were impressed with the decor but on our second visit we were not impressed and as a result did not us 3 additional coupons to go their The Mexican and Italian restaurants had a much better selection in their menus Overall this is probably a 3 .5 star facility but we did enjoy the 2 weeks we spent their a