Krystal Ixtapa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

3585 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Foam party

Becky S on Mar 01, 2024

Lots of fun! Great party ???? the vibes were immaculate! Fernando was so much fun and carried the party. 10/10 would recommend and would absolutely come back to party again. What a great day! He was very very very friendly and nice. Love him so much.

TripAdvisor users rated this property 1 out of 5

Disappointed

vmwall (Airdrie, Canada) on Feb 24, 2024

Really disappointing, no healthy lunch options, very limited bar options, no comfortable lounge area, pool area staff were great, front desk staff not so friendly got the impression we were imposing. Will not be back and will be messaging WestJet.

TripAdvisor users rated this property 2 out of 5

KRYSTAL IXTAPA VERY DISAPPOINTING!!!

lawrencej950 (Chatham-Kent, Canada) on Feb 12, 2024

Check in was a nightmare. The reception clerks spoke very little English. Yes I know we were in their country but they should have someone on staff who could speak enough English to help with check-in. We stayed at the Krystal 9 yrs ago and what a difference. The hotel now mainly caters to Nationals (Mexicans). Pool side drink service was virtually non existent unless you were a National or a non all-inclusive patron. We were there for 14 days and had waiter service 4 days during our stay. Tipping didn't seem to help get service either. The sports bar no longer exists it was turned into a Mexican restaurant which was nice but there was no where to get drinks at night except out by the pool. They did have a TV by the Starbucks where you could watch the football games. But there was no service. If you wanted Starbucks it was not included but you did get a 50% discount. The buffet was very poor for lunch and supper. As for breakfast it was hit or miss if someone would man the egg station. You would wait in line for up to 15 minutes before someone would come out to cook them, then they would immediately disappear if no one else was in line. You had to ask for bacon which would arrive after you were done eating your meal and was so over cooked that it would shatter into pieces when you bit it. The a la carte restaurants were quite good and you were able to reserve several days in advance. There were 3 of them. Bogarts was probably the best. The pool area was nice with lots of chairs and several palapas on the beach with Adirondack chairs and also a section with loungers and umbrellas. As long as you were up by 7am you could usually reserve a chair where ever you wanted. The hotel is in a great location as there are several restaurants stores and flea market across the road. I would recommend JJ's Blue Shrimp restaurant the food was good and the prices were reasonable. They would exchange $CDN to pesos @ 12.5 pesos to the dollar which was a better rate than the bank. In closing I would not recommend this resort. Spend a few more dollars and stay at a higher end resort.

TripAdvisor users rated this property 3 out of 5

AMERICAN/CANADIANS: READ THIS REVIEW BEFORE YOU BOOK!!!

Ryan C (Marana, Arizona) on Dec 04, 2023

This resorts does not offer many amenities we as American and Canadian tourists are used to. There is NO ICE MACHINE. They do not give you an ice bucket. There are NO vending machines. The hotel wants you to patronize their restaurants and bars. You sign a form that you will not have a ice chest or cooler. We felt like we were dehydrated our entire trip here. Also, we had no hot water in our shower for a week. But the hot water at the sink was boiling hot. The AC didn't work in our room for a day and they moved us to a new room. The pool is FILTHY. Sand from the beach is always on the bottom of the pool. There is paper, trash and just nastiness floating in the pool. I did not see anyone cleaning the pool during our stay. The filter system doesn't work? I literally had the dry heeves one time in the pool. I refused to go in the pool the last 3 days. I was worried I could get a rash or a disease, it was foul. If you are from America or Canada, this is a TWO STAR hotel and many of the things you want will not be here. The positive? The staff are very nice and helpful. The other guests are nice. The beach is amazing and beautiful. Great views from balconies. WE WILL NOT GO BACK.

TripAdvisor users rated this property 4 out of 5

Overall great hotel

Mara K on Jul 15, 2023

Hotel was great, the rooms are very nice and comfortable. Staff is very welcoming and offer their help if needed. Rafael was apart of the guest help desk and was able to help us make reservations for dinner smoothly. The one thing that was a little upsetting was there are not enough chairs by the pool or beach if there are a lot of people staying at the hotel. Overall the amenities and staff were great.

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