TripAdvisor Traveler Rating

Amazing 5 star hotel, highly recommend and will be back! Great staff, great experiences, free beach chairs, paddle boarding lessons, kayak lessons, canoe lessons, free snorkel gear rental. Clear water at the beach and can see fish and turtles. Soft white sand beaches, walking distance to the shops. Great all around!

My wife and I came here in 2019 and had the most amazing experience - clean, ornate and beautifully furnished room overlooking the ocean, kind and attentive staff, beautiful pools, insane food at the onsite restaurant (Ka'ana Kitchen) and walkable to other great restaurants, coffee and beaches. The poolside burger and other appetizers are delicious as well. There is a great yoga class that they host on the grass overlooking the ocean daily at sunset. Honestly that yoga location blew ours minds so much that we fantasized about getting married right there. Well, two years later we actually did! We came back with our parents for a super small Hawaiian style wedding. Everyone involved in our wedding should get their own great review - the wedding planner Alexis was beyond helpful and accommodating. She secured the legendary Hawaiian musician Marvin Tevaga to play for us! Levi, the incredibly knowledgeable kayak tour guide on the property taught my family and I about the island's history and Hawaiian culture while we kayaked. Dennis, the pool hospitality staff made us feel like family. And so many others. The architecture and furniture on the property is comfortable and eye pleasing. Everything about this place adds to the landscape and vibe of the area. It doesn't feel forced. We love Andaz Maui and will continue coming back as we have not felt as relaxed and taken care of at any other vacation spot in the islands.

I highly recommend even as a couple traveling without children. We are now emply nesters. Bed, pillow, linens, temperature were all absolutely wonderful. I slept even better than I usually do at home. That is saying a lot since I often have trouble and am a finicky sleeper. Service, food, and overall experienced were beyond our expectations. We ate at numerous restaurants not at the resort but the resort "kitchen" restaurant was our favorite for breakfast and dinner. Breakfast had many gluten free options, excellent coffee, and more items to choose from than one would imagine. A shout out to our favorite server, Kenje! The kitchen was excellent for dinner as well. Our favorite meal while in Maui was there, the mushroom risotto. The bar menu was excellent as well for lunch and snacks. I loved that the resort had multiple wings. We never waited much for an elevator and we were on the top floor. I love that the resort isn't too big and everything is easily accessed. We rented a car but ended up feeling that we would not rent a car next visit. The hotel offers excellent vehicles and wonderful drivers to take you as needed. We never waited long for a car. Can't wait to return!

Very nice property, good staff. Not enough chaise lounges or umbrellas at the pool. If you order lunch by the pool the kitchen is 3 or 4 floors up so it can take a very long time to get your lunch...order well in advance. Location is good...near by shopping center and market.

For the amount of money we spent, we felt this experience to be very sub-par. The easiest way to break this review out is in sections, so first let me talk about our arrival. We arrived and everything seemed fine. Valet was the only option so we pulled up and they brought our bags to our room. We checked in at the front desk and we were informed that breakfast was included and the resort fee was waived for our stay. We didn't know it would be but thought nothing of it. We got to our room and inspected the room to make sure there were no prior damages we needed to worry about. The linen had spotting and marks on it, but they were small so we didn't say anything. Other than that, we paid extra for the full ocean view, but our balcony was overlooking the pool and only about a third of our view was considered "ocean" view. Besides that, the rooms were fine. About half way through our stay, we received a random authorization for more charges that we didn't agree with. I called the front desk and this is we were pretty irritated. So every day, they were charging us a total of $48, which was not included and not disclosed to us, for that and about $46 for the resort fee, which we were told was waived. After some back and forth, I spoke with the operations manager who eventually waived the resort fee for us. These kinds of charges should be disclosed up front, as we check in. "Welcome to Andaz Maui, blah blah blah. Can we go over some of your fees that will not be included in your stay to ensure there are no surprises? Great. Did you utilize our valet service? Ok, that will be $48 a day, is that ok? Also, our resort fee is a standard $46 a day, is that ok? Great." This is what I expect from a 5-star resort. That is not what we received. As far as the administrative stuff, those were our only gripes, they were great the rest of the time. Lastly, for the money we spent, we felt like we actually got precious little. Our first day we went to the pool to sun bathe and we noticed these nice-ish lounge boxes, overlooking the beach. We knew they probably were not free, but decided to check them out anyway. They were $500 a day...this was on top of the nearly $1600 we spent per night. This felt a little excessive and was kind of annoying. In summary, I would not recommend for the price.