TripAdvisor Traveler Rating

The staff is well trained and provided my family and I with an outstanding customer experience. We would highly recommend this property and location to our friends and family.

This is a beautiful property with amazing amenities and a gorgeous beach. Only unfortunate situation was that they overbooked the room type we originally reserved and were changed to a less than desirable alternative.

We had been looking forward to this hotel and were booked as paid guests in their best category of suite by our Prive agent. The property is a little worn around the edges and needs some updates including mattresses but the setting is spectacular. What really lets the side down is poor service, it feels as though most of the staff were trained to work at lower tier Hyatt properites, but given the demographic (lots of guests staying on points, many children and airline crews) I guess it's not surprising. There is nothing 5 star or luxurious about the service provided. Everything is app based and impersonal. On our first day there (as paid guests in a $2,000 a night suite) there was another guest smoking on his balcony below, which got into our room and caused me to have a bad allergic reaction, ruining the start to our holiday. The "manager" I dealt with acted as if it were a regular occurence and I was overreacting. Turndown is by request, so on check in I asked for it nightly but had to follow up each evening. The food is very average, so much so that we didn't even eat the breakfast buffet which was included in our rate every day. When we did, the service was very poor, the "cooked to order" eggs arriving after we were done with our meal, etc. The showers to rinse off after the beach were filthy all day long. If you are staying on points, more concerned about location than service, smoke or want to take large numbers of children on holiday, this could be a good option. We booked because the suite was the same price as a room at the Four Seasons and that was a mistake.

Beautiful location. Close to many shopping areas. Beautiful golf courses close by. Great walking paths along the beach.

We were truly disappointed to have to end our stay earlier than anticipated due to a family emergency back home. We genuinely loved our time at the resort and were grateful for the experience during what became an unexpected and emotional trip. Please extend our sincere thanks to Ashley for her assistance in waiving the early departure fee and ensuring the points were returned to my Hyatt account. That level of care and responsiveness does not go unnoticed. We also deeply appreciated the room upgrade and the thoughtful anniversary gift — those touches made our stay feel special. ?? Having worked in hospitality for ten years as a Director of Sales, I understand the complexity of operations and the importance of guest experience. Your team delivered exceptional service. If we return to Maui in the future, we would absolutely consider staying again. However, with Hyatt’s recent increase in point redemptions, it may make future stays more difficult to justify from a loyalty standpoint. I also own a travel agency and take pride in making thoughtful recommendations to my clients, friends, and family. Additionally, my husband is a Marine — something I am incredibly proud of — and we value organizations that operate with integrity and service at the forefront. Based on the service we received, I would be confident recommending your property. As constructive feedback, I would encourage greater visible engagement from the General Manager on property. Leadership presence can meaningfully elevate the guest experience and reinforces the culture of hospitality from the top down. Thank you again for your professionalism and care during a challenging moment for our family. We are grateful. ??