TripAdvisor Traveler Rating

Do not go to this hotel. Pick any other hotel. There are many choices in Wailea that are much more clean and offer much better amenities. The room had roaches -- many of them -- even some coming out of the toilet and others walking up the shower walls (not joking about either of those). It was a nightmare. The staff was very rude and did not do anything to reflect that they cared about our stay. The towels had stains on them. If you leave the lights on in your room when you go out to dinner, you will come back to dozens of flies in your room. The elevators smell like body odor. The Andaz is like a nightmare side-of-the-road motel for the price of a luxury resort. A total disaster.

I had high expectations for the Andaz Maui given the pricing and reputation, but the overall experience fell short in several key areas. The $60 per night parking fee is excessive, and more importantly, it was not disclosed at check-in. For a property at this level, that lack of transparency is unacceptable and immediately undermines trust. There was also a significant gnat problem during our stay. While I understand that this can be environmental, the hotel made no effort to acknowledge or communicate this at check-in. That lack of proactive communication reflects poorly on guest service standards. The poolside food was underwhelming and overpriced. For a resort positioning itself as premium, the quality simply didn’t match the pricing or expectations. Also be aware for the prices at the 5th floor coffee bar. I paid 17 dollars for a cappuccino with extra shot. Overall, the room rates are extremely high, but the experience does not justify the cost. At this price point, attention to detail, transparency, and quality should be flawless... unfortunately, that was not the case here. There are better value options in Wailea.

We chose Andaz Maui at Wailea Resort for our wedding trip, expecting a memorable and special experience. Unfortunately, it fell far short. Check-in immediately set the tone. I had booked an Ocean View King room using points, but the front desk agent insisted this was an “upgrade” and even questioned whether that room could be booked with points at all. Despite showing my confirmation, I had to go back and forth just to validate my own reservation. Not the way you want to start your wedding stay. What was more surprising was the complete lack of acknowledgment of our wedding. We had communicated this multiple times in advance, but there was no note, no small gesture, and no recognition from staff unless we brought it up ourselves. A “gesture” was offered in the form of drink vouchers, but they required purchasing food and were presented as if they were a significant favor, which didn’t feel thoughtful. Overall, the experience lacked attention to detail and basic hospitality—especially for a milestone occasion. We had hoped this would be a place we’d return to for anniversaries, but it didn’t feel like the hotel prioritizes or values special celebrations. For a property at this level, I expected much more.

Paradise in Wailea. This was my third time staying in Wailea - first at Andaz. My family of 5 stayed in an Ilikai Villa which was amazing. We grabbed snacks at the island grocer and loved being able to do laundry. The space and amenities and views made our trip incredible. Highly recommend the modern Mai Tai at the pool, the omlets at breakfast were fresh and delish, and the water at the beach crystal clear. We had attentive service throughout. Breakfast wait times were long so just plan ahead and put your name in - they messsage you when you're table is ready. Already plotting our return!!!

Our stay at Andaz Maui Wailea was the most perfect. The property is beautiful and peaceful. The pools and beach along with the food and amenities all made our stay relaxing and amazing. This property is exceptional opportunity to truly be in paradise.