Andaz Maui at Wailea Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4814 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

You come for the views, but stay for the hospitality!

shaylaxshayla (Austin, Texas) on May 23, 2024

Andaz Maui is such a beautiful property with so much area to explore! If you enjoy learn about the local culture, activities outside, or just relaxing poolside, then this is the place for you. There is something here for every one of all ages + interests. I hope my travels lead me back to this property!

TripAdvisor users rated this property 4 out of 5

Very Andaz

Edmund L (Hong Kong, China) on May 23, 2024

This is a beautiful hotel that have been totally refurbished not long ago. All the rooms face the ocean and ours was a suite with a large sitting room. Very spacious indeed and comfortable with all amenities including ironing board that was stored in the large cupboard in the huge bathroom. Access to the beach was easy. Pool areas were superb. Several restaurants but with limited choices. For example, I was not able to get a simple sandwich at the beach bar. The breakfast did not offer a la carte and the only option at Ka’ana Kitchen was to take their expensive buffet, rather unbelievable. Alternatively, one can go line up at the Mokapu Market where light snacks or drinks can be bought. The service here was slow with long line up. Apart from the aforementioned deficits, this can be one of the best hotel on this side of Maui.

TripAdvisor users rated this property 1 out of 5

Bad Service and Views for the price

Carrie L on May 20, 2024

Our stay was disappointing due to poor service and communication. The concierge was unwelcoming and did not provide any instructions for our outrigger experience. We rushed to the beach for the experience only to find out it was canceled due to rough waves, with no prior notice. Despite reporting the issue, no follow-up was made. Additionally, our expensive "garden view" room overlooked the parking lot. In hindsight, I would spend a bit more to stay at the Four Seasons. Overall, the experience did not meet our expectations.

TripAdvisor users rated this property 5 out of 5

Beautiful hotel but staff is above and beyond

nicholek532 (Napa, California) on May 20, 2024

Wonderful stay- modern resort that has many options for kids, couples and relaxing, great location in Wailea and while we didn’t do the big restaurants there the pool bar food was great- but the highlight was the service. From start to finish- warm welcome from valet staff, great front desk help, and we would come back just for the bar - Dayton gets the biggest props we literally made our bar schedule around his mixology and personality skills. Brooke was also amazing at the pool bar and has the best food recommendations on top of a master at Mai tais. PJ at valet was also above and beyond with local stories and Jay was great with the courtesy car. Everyone was really amazing and the service put this hotel above many others in its class. Dayton is the biggest standout though we would come back to have him as bartender.

TripAdvisor users rated this property 5 out of 5

Loved it, didnt want to leave

DayTrip41656626135 on May 19, 2024

Andaz Maui is in a great location, very clean, great setup friendly staff lots of activities.... Including Pacific Dream Photography - complimentary photos on the beach and awesome entrance. Very fun, totally worth it, highly recommend. Troy was excellent!

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