TripAdvisor Traveler Rating

Room not ready on arrival. Overcharges on bill. Non responsive front desk. Repeated key issues. Felt like the staff was overwhelmed. Morimoto also had broken air conditioning. Nice pools, but felt more like a 3 star resort. Nest time choose Four Seasons or Marriot

Resort was underwhelming. The valet and bell staff were super nice. Outside of that, I wouldn't recommend this hotel. Wifi did not work and technician was in my room for an hour trying to fix it. It wasn't his fault, it's just not a good experience especially after they pushed us to upgrade to a "better" suite. I spoke to the front office manager after about the situation and she was not caring at all and was super rude on the phone. It's a nice hotel but save yourself the time and just go to the four seasons.

The Andaz Maui surpassed our expectations and was an incredible experience. The rooms were clean and smelled amazing - as were the bath and beauty products. The atmosphere was incredibly relaxing and the staff helped make it so. The pools as well as beach area were gorgeous and well attended to. Food and food service staff were allw onderful as well. Amazing luau as well.

My family and I have been coming to Hawai?i for years. In fact, my wife once lived and worked on Maui at another resort just down the road. We know this island well, and we've been fortunate enough to stay at some incredible properties over the years. But after our first stay at Andaz Maui in 2025, something felt different. This year brought some challenging life circumstances for our family, and when it came time to return to Maui, we weren't looking for adventure, excursions, or a packed itinerary. We were looking for a place where we could simply exhale. A place where we felt comfortable enough to slow down, stay put, and just be together. That's why we chose to spend the first 9 nights of our 14-day trip at Andaz. What we found was far more than a luxury resort. We found aloha. The property is beautiful, the food is fantastic, and the setting is everything you'd expect from Maui. But what made this trip one of the greatest experiences we've ever had in Hawai?i—or anywhere—was the people. Every single interaction mattered. From the moment we arrived, the staff invested in us. They learned our names. They learned our daughter's name. They played with her, laughed with her, and made her feel special every single day. More importantly, they genuinely wanted to know us as people. Not because they had to, but because that's who they are. And it wasn't just one exceptional employee. It was everyone. Nelson, Dennis, Angel, Barak, Hollie, Earl, Mason, Teiva, Romeo, (sorry I can’t list everyone) and the entire valet crew became part of our daily routine. By the end of our stay, we weren't greeting staff members—we were greeting friends. The feeling of ?ohana was real, and it's something our family will never forget. The greatest compliment I can give Andaz is this: after countless trips to Hawai?i, this wasn't just another vacation. It became one of our favorite travel experiences of all time. Our only mistake was spending 14 days on Maui and only 9 of them at Andaz. To the leadership team: thank you for creating an environment where your people can be themselves, share genuine aloha, and create such meaningful experiences for your guests. That culture is rare, and it shines through in every corner of the resort. Don't change a thing. We'll be back soon—and we can't wait to see our friends again.

A very nice resort with great staff. My only complaint would be that areas of the resort are a bit worn around the edges. Our first impression was the welcoming lounge for changing while waiting for the room. It is quite worn, carpet seemed unclean and it is dark. Also noticed discoloring and chipped tiles in the adult pool. However, our room was in great condition and we liked the layout very much. Be aware that Maui is windy and every day between 2:00 and 5:00 the umbrellas have to come down. This is not a fault of the resort but if you need shade like me the adult pool is probably your best bet. Also, the higher you go the longer it takes the wind to get to you. Enjoyed the live music in the evenings at the lounge/bar and the food portions are very generous. Never had to wait around for bar staff to bring food/drinks to the pool chairs...the bar staff did a great job. Overall very enjoyable.