TripAdvisor Traveler Rating

We were so happy with our experience at the resort. The location and access to the best part of kaanapali beach was unmatched. The facility was set up really well and the grounds were immaculate. The staff were friendly and helpful. The pool area, restaurant and beach landing area were wonderful spaces.

Not only we did not get an upgrade, but received a room that was not the one promised, but worse than that the bed was totally unacceptable. We had to complain for four days before they gave us a new mattress.Why 4 days ?

This property is a good value if you get the right unit. Some, like ours, was very nice and updated, clean and well maintained. Our only complaint, which unfortunately tarnished our 5 days in Maui was the bed in the unit. It was the hardest mattress you could possibly get. I've slept in youth hostels, BnB's and hotels all over the world, on trains and boats. I've never had a problem sleeping anywhere. Here, my wife ended up on the couch and I tried to sleep in the bed. Neither of us slept well for 5 nights, made our days less enjoyable. Management Company told us individual owners furnish the units and they can't change the mattress. I'm shocked that no one has complained before this, although it could have been a new mattress. I realize that obviously if the owner of unit 239 likes a firm mattress, that's what they choose, but a topper stored in the closet would have made a world of difference. It would have changed our whole vacation. When booking, ask when the unit has been updated and I guess pray for a quality, comfortable mattress. Location is spectacular. Kaanapali boardwalk allows you to walk down the beach in both directions to other resorts and restaurants. The lawn with shade just above the beach with lounge chairs with the bar nearby and whales breaching just offshore was a huge reason we would go back. Only ate lunch at the restaurant, but it was good and reasonable for the area. Very quiet at night, we faced the pool area, so traffic not an issue. Pool small, but well maintained (I run a pool biz so I notice). I'm not a picky traveler and can adapt to most situations, but the mattress really soured my time there. Maybe the resort could have some soft mattress toppers on hand for this type of situation. I piled 6 blankets on top of the mattress, still didn't help.

MKV offers exceptional service, beautiful grounds and comfortable rooms. On top of that, the pool and beach experiences are so relaxing and the Castaway Cafe has great food, drinks and a beautiful view. All around, it's a perfect place to stay!

A lot of noise were coming from the road even with closed windows. I come with this concern to the front desk but no help. AC made a lot of noise. It was hot in the room even if we had AC on the whole day.