TripAdvisor Traveler Rating

Although I have NOT travelled here yet, I had reservations from Sept. 24 - 29, 2023 booked with Marriott Vacation Club points.  After receiving the email this morning, I called Marriott Vacation Club to see if they would EXTEND the points that I had booked this trip with (they are due to expire in November 2023).  They have ABSOLUTELY REFUSED to extend them  (even though I am at the executive level - and have been owners for MANY years). Is there any thing that I can do in light of the fact that: 1.  This was a natural disaster 2.  MARRIOTT closed the resort None of this was of my own doing obviously. I don't want any money, any extra paints .... nothing! I just want them to EXTEND the points that I was going to use on this vacation past their original expiration date of November 4, 2023. Has anyone had any luck with getting their points extended with Marriotts for an upcoming Maui vacation?

Pros Room: The room is excellent and very well-maintained On-Site Convenience Store: Very good with lots of essentials. Would have loved to see them sell fresh milk. Mauka Makai: The restaurant is excellent for breakfast. Service was promot and hospitable every single day. Pools, Grounds, Beach: Very well maintained property. Excellent pools, grounds, very fine beach. Hospitality: Overall hospitality was very good. Requests for the room were promptly addressed. Areas of Development The only option for on-site lunch and dinner is the Innu Pool bar where the food leaves a lot to be desired. The pizza was not fresh at all. Almost no options for vegetarians. They need to expand and offer better on-site food options for lunch and dinner. Activities for Toddlers: No resort activities for toddlers. Would love to see this. No Water Stations: There were no water stations on every floor. There was no water station in the entire building we were staying in. There was one by the pool. They need to add more water stations to reduce plastic usage. They should also consider handing out reusable water bottles to each gues during check-in similar to other Marriott hotels in Hawaii and help do their part in keeping Hawaii beautiful.

I am an owner of 2 Westin Properties - one in Maui and on in Mexico. These are not cheap and the yearly fees are in the several thousands of dollars each per year. When a "Special Offer" was extended to me to spend 5 nights at the newer Nanea property for a reduced rate I foolishly thought that my ownerships were considered valuable and important. Once I puchased this 5 night offer I had a year to use it. Knowing that there are very restricted times that our family can travel I made sure several times before purchasing that booking in March would not be a problem. Well, just the beginning of the problem. 1/ Was a HUGE issue to book in March and I had to be trasferred to several people (and become quite upset which is not my nature) before finally getting a March booking 2/ Was given a "Resort View" room. NOT. We are looking DIRECTLY into the rasied carpark and the highway. 3/ It wasn't quite loud enough being by the highway -the delivery trucks run until 11pm with their loud reverse honking keeping us up. As part of the reason for our visit was for our teenagers to train with their team at 530am in the pool being up til after 11 and up at 445 was a disaster 4/ Had to sign something at the resort concierge saying we had received the 15,000 star points which is really so they can try and sell you more stuff. When I declined a further 2 hour meeting on a sales pitch the sales clerk actually said " you should go to show your appreciation for the great offer you received". The list goes on but I am tired. Bottom line - NEVER BUY WITH THIS COMPANY! Attempts to talk to managers were thwarted at the front desk. NOT impressed.

Our family of eight -- grandparents, kids and grandkids -- had an awesome experience with photographer Kaui with Blinnk photography. The session was easy, quick and fun, even for a 5 yr, 8 yr and 9 yr old and yielded great results . . . the video and prints were top quality. We're so glad that it was so easy to get great family photos right at our Nanea resort!

Very nice resort. Some confusion upon arrival in that they supposedly offer free valet the first day; but we later realized the valets expect a $15 tip. Rooms are fine. Pool is great although seating is a bit tight. They should filter out pool crashers better though.