MGM Grand Hotel & Casino reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.9
  • Location 4.1
  • Rooms 3.6
  • Service 3.8
  • Value 3.5

49765 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Restaurant options and service are the best thing about this hotel

Coastal516480 on May 10, 2025

Okay location, great options to eat and look at in casino. No fridge in room. Pool was further than I would have liked. You can’t rent floats for the lazy river, you have to buy them. Smelled more like cigarettes than other hotels even on the 8th floor which was non-smoking.

TripAdvisor users rated this property 1 out of 5

Smelly Smelly Room

Darren B on May 10, 2025

I paid for an upgraded suite and the room had a very strong cigarette smell plus it felt like I was in a basement suite, not worth the price of an upgrade. If anyone books a suite at MGM, do not accept floor number 4. The ceilings were so low and no light gets into the room.

TripAdvisor users rated this property 2 out of 5

Remodeled rooms are terrible!

Halladay F (Fremont, Nebraska) on May 10, 2025

We have been staying here for years usually in an executive suite, this was by far the worst experience we've had. Will likely be looking elsewhere in the future. Even though they have fresh furnishings, carpet & paint the remodeled rooms are terrible. They have completely removed the bathtubs so no more relaxing soaks after a hard day or for people who need them with pain conditions like my wife. No warning about this when we booked either. The new shower is badly designed and leaks an excessive amount of water from the base of the door, enough to soak the towel/foot mat. The new mattresses & pillows are terrible, VERY LOW QUALITY & not comfortable at all, towels & linens did not smell fresh either. Not exactly bad but like they had been in storage a long time. Remodel construction is still going on, we had intermittent jack hammering that shook the room. Mostly OK at night but was told that it was going on 24 hours a day. Make sure you get a room away from construction.

TripAdvisor users rated this property 5 out of 5

Just what we needed

lovestotravel4691 (Colorado) on May 09, 2025

The remodel was beautiful and spacious. The room was very clean. my husband and I wanted a quick relaxing getaway and it was perfect! Unfortunately, we were only able to stay one night as we were on our way home from another trip and stopped in Las Vegas to break up the drive.We will be back.

TripAdvisor users rated this property 1 out of 5

Disgustingly unsanitary

Derek S on May 09, 2025

Very bad place to.stay at. The shower soaps are held up by tape and usually fall to the floor. I had two rooms where the shower hair and soap bottles are on the ground. The staff was fighting me to get another room because they know this is a ongoing issue.

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