TripAdvisor Traveler Rating

Took nearly two hours to check in. The line was unbearable. The desk workers (2-3) were slow. Terrible experience.

Just arrived after a 5 hr flight to stand in a check in line for 1.5 hours. They are understaffed and don’t seem to care. There are self check in kiosks and many are down and many who tried to use it were then directed by the machine to go to the desk. Unacceptable. Totally unacceptable.

2.5 hour waiting line to check in. Self-check in not working THREE DAYS ON A ROW. No real apologies from the 2 or 3 staff at front desk and NO ONE made any sort of announcement to those waiting as to the situation. Only when finally getting to desk did they mention that they were short staffed. Room with 2 beds and had to call for linens for second bed. Next day my companions room wasn’t made up by housekeeping and front desk said they had gone for the night (but someone showed up when he returned to his room to find it was finally done). Thank god we didn’t have to physically check out at the front desk as there was still a line mid-morning on 3rd day as we left hotel. Good points: quiet rooms, decent sports bar restaurant we went to, free parking.

The place is generally clean but just old. They haven’t made any updates in years it seems. My biggest complaint and reason that I won’t ever go back is because the check process is terrible. The kiosks didn’t work and the queue took over an hour and half. The most in efficient front desk.

When the Mirage was Treasure Islands neighbor the two similarly shaped properties, both offering a free show, (gimmick) brought people to the front doors of the property. In 2026 75% of visitors on the strip will never know or see the TI because of the new Hardrock Guitar that now literally hides the TI property. We have visited TI many times over the years so we made the walk down to the property but it no longer has the wow factor that it once did. It is still clean in the casino areas, but it’s a lot like the Excalibur. It feels as if it’s on the slow trajectory that is the Circus Circus. Left with a former theme that has become diluted as it continues to age. I am a diehard Vegas strip fan, but I’m afraid one the new Hardrock opens fewer and fewer people will walk past it to visit the TI.