TripAdvisor Traveler Rating

This is a wonderful resort and so peaceful. We loved it being adults only. We will be coming back for sure. We liked this resort better than grand velas as it was smaller and no kids crying or running around. We still got to use the spa and eat at the bigger resort. We also had the best messages at the boutique. I only wish they offered better deals on future vacations to returning guests. It’s a little pricey. But all grand velas are. You pay top prices to stay here, but get fantastic service. We also used the resort shuttle arrive to and from airport. We traveled with our college aged son and daughter and my mother in law. We will be coming back for sure!

This was by far the best all-inclusive we have ever been to. The staff and service were next-level, and the food was terrific. Special thanks to Jair for making the trip so fantastic, Alberto for taking great care of us poolside, and Kevin in the spa.

We did a team retreat at the Grand Velas Boutique. The property exceeded our expectations, the staff was incredible and so attentive, and the food/drinks were top of the line. The rooms were so clean and nothing was out of place on the entire property. Highly recommend Velas 10 and Loto. Not to mention the pillows were the best thing!

Overall I had a really good trip to Grand Velas, but the final bill shows a bit of fraud which is disappointing and completely colored my trip. Thoughout my entire trip I paid tips in cash, all meals and interactions with the team. That is my standard. When I checked out, there was one tip that was on the bill, that I never signed for or agreed on. I know exactly the day, I had service at the pool with one of the employees and I provided tips in cash throughout the day. When I left he was not there and another employee took my bill - that employee added a tip after I signed. When I brought this up to the cashier, she promised to look into the issue and that never happened and no further information. It is not a lot of money, but it leaves me with a bad taste in my mouth that the Grand Velas employees and management are not as trusted. I am not sure if I will go back to Grand Velas because I don't like to feel like I have been taken advantage of.

This was our second visit to the Boutique hotel, and probably 10th to Grand Velas Cabo. An eleven hour door to door trip from NYC. Clearly there is a great benefit to repeat visits; they get to know you and they remember what you like. it makes the vacation even more enjoyable. Upon arrival we were greeted by General Manager Carlos Torres and Guest Relations Manager Monica Canul. Thank you for the royal welcome. We were also greeted with our choice of welcome drink. There are small sandwiches and snacks available at check-in, which took the edge off of our long trip. Our suite was a two room, two bathroom affair, with a large balcony. Having two full bathrooms on vacation is an ultimate luxury for me. Waiting for us was the phone charger that we had left on our April visit and I asked that they hold for our return. No asking, no searching - there it was. Every morning I enjoyed the most gorgeous sunrises. On past visits to the family hotel next door I had requested an Apple TV for streaming; when we arrived two new Apple TVs were plugged in and ready to go (their large TVs stream Netflix and Youtube - but we were able to watch NFL and some other things on the Apple TV - although not all streaming services work in Mexico). Other special treats awaited us. All were much appreciated. The suite was clean, and always made up on time - no returning from dinner to a pile of towels on the floor. We arrived a few days before Christmas, and the hotel was not busy, but became more so as the week went on. Although we are beach people, and spent our entire days on the beach (treated fabulously) I did notice that you could get first row pool seats at noon. No rushing down to save seats. As the week went on we did not notice crazy seat saving, it was a relaxed environment and it looked like good pool seats with umbrellas and fresh towels were always available. The pool was warm, warmer than in April it seemed, and it made going in on days in the 70s very comfortable. We did not love the breakfast the first visit. This time, a complete change, partially because we figured out that our waiter (the wonderful Hector, who could not do enough for us) could order some foods cooked to order - like pancakes, plain French toast and waffles. He also invented some egg dishes with us, and had them cooked perfectly. If you don't see what you want, ask (bagels, toast) - chances are they have it or they will get it for you. Our lunches on the beach were just as good as breakfast. Thank you Ulysses who remembered what we liked and made sure we were well taken care of. The beach menu also seemed bigger, and we happily tried some new things from the menu. All of our dinners were at the main hotel (5 in Luca - thank you Chef Lomonica and Manager Daniel (with the beautiful singing voice) for such an outstanding experience - this restaurant is one of the main reasons why we keep coming back to Grand Velas). All of our waiters, at dinner and on the beach were terrific. There is some magic in the hiring and training of the staff. Christmas dinner at Velas 10 was a disappointment (the prime rib reminded us of steakums, which is weird because the prime rib at the buffet was always delicious), but that's ok. Last time beach service started a bit late for us, but this time someone always came down around 10 with a bucket of ice (those large cubes!) and water - much appreciated. Happily I can report that one area of concern from the last visit was not a problem this visit - the music at the pool. I hear music louder than most people, and the "club" music at the pool bar (that we could clearly hear at the beach) drove me nuts. This time the music was much lower - although it was the same (basically, the same beat for 8 hours). We barely heard it this visit, except for one day when the wind took the sound to the beach. i appreciate that the music was turned down. I want to hear the sound of the waves when I am on the beach, and would happily use earphones when people are around if I was listening to something else. The music volume at breakfast was also turned down (thank you) but on most days it was 'easily listening, jazz' type music, and that went fine with breakfast (at a low volume). One missed note was that they played Christmas music after Christmas, which I think should be illegal. The Velas hotel next door had live music a couple of days (Latin, 70s/80s rock) and although it was fairly loud it was not annoying to me as the club music; the musicians played for a couple of hours and I enjoyed it. One of us used the gym for a couple of hours every day and enjoyed the clean, new, well-stocked facility, and the 24 hour availability. I wanted to paint a hat or bag, having read about others doing it, but it wasn't available my week, All in all it was a great week. Perfect weather, met nice people, saw lots of whales jumping, no real complaints about anything. This place is a winner. Congrats to Carlos and Monica on a job well done.