TripAdvisor Traveler Rating

Randall from the pool added to our family's experience. Very helpful and friendly. He brought my grand daughters virgin drinks and kept our water topped up. There is 7 of us and he has looked after us perfectly. We enjoy his gracefulness and how he treated us like VIPs. Thank you

Amazing people to talk to. Great waiter Gisela was the best ever! Super sweet person! Had difficulty with the rooms and talking to customer service. However the lighthouse is still under construction and they have only been open for 6 months.

So we are members for solaris so we had access to everything they have to offer. The good: The grounds including all the pools and flora were beautiful and well maintained. The food is okay. The gala was fantastic with the food and entertainment. The restaurant requiring reservations were good as well. Our beds in the room were excellent. The drinks were also splendid. And the service from bellhops, maids, and wait staff were excellent. The bad: still under construction in certain resort areas. The public pool bathrooms were awful. The members area had no water, the other smelled like an open sewer. The spa massage is rather expensive. The many spas across the street were cheaper and more thorough in terms of massages. The lighthouse sushi restaurants elevators didn’t work so that was off limits. I think there are some growing pains being a new place but I would think that a facility like this would be on top of repairs. It was a good vacation. Very relaxing.

Positives: -property is beautiful -was not crowded/no issue getting chairs at all pools -bed was very comfortable -view from room (5th floor King beachfront-you could hear the ocean waves from the bed) -location -affordable -drinks were good -nondairy powder creamer and almond and coconut milk available for coffee (hot only no iced coffee) Negatives: -food was awful (worst at any all-inclusive I have stayed at)/only had one good meal (Italian restaurant-that you couldn't just walk into you had to make a reservation ahead of time even if it was empty)/dessert was such a disappointment (during 4 night stay I only had one redeeming item-flan)/snack bar was decent (saved us on 2 different occasions)/after 4 night stay only had few items that were ok at buffet (chicken and pork tacos were the highlight) -called for room service one night-was never delivered-when I called, they said "omg sorry we won’t get to you" -shower drain clogged entire trip/water never got hot -toilet leaking -no hand towels -bath mat taken 2 days in and never replaced -had difficulty communicating with most staff -resort was undergoing construction in several areas (which is why we upgraded to beachfront) Would not stay here again and I cannot recommend. (posted on hotels.com as this is where I booked hotel)

We had a great time at the GR Solaris. The staff was excellent, especially Randall the waiter and Frederico the bartender. They were very kind and attentive. They went out of their way to help us have the best vacation! We would definitely recommend this hotel to our friends and families.