Beautiful property and great experience on our third visit. The food is outstanding (we never had a disappointing meal) and the staff is exceptional. There are great dining options such as sushi, fancy Mexican, steakhouse, seafood, etc. Hugo, the activities director is great and took us on a hike to a lighthouse with an amazing view and set up other activities for our group. We also spent a lot of time in the lounge (more than we expected) with Julio and Valentin. Valentin is hands down the best mixologist in Mexico and provided first class service. Finally, Fernanda was an exceptional host that came with a Towers Room. She took excellent care of us with dinner reservations and other activities. We can’t wait to get back.
Sep 21, 2021
Hugo was very fun, awesome vibe and very entertaining!!! First time visiting Cabo, we stayed at the Pacifica. Everything was amazing, from the food, service, drinks and staff! Everyone was so nice and friendly! Very much worth it definitely recommend!
Sep 21, 2021
Such fun!!! We had the best service at the pool and in our room! Hugo at the pool and Lida our personal butler in the room!! If you want the best food and drink service ask for Alan!!! THE BEST! perfect week spent with friends!!!
Towers Private Pool Suite With Butler Service
(Los Angeles, California)
Sep 21, 2021
Didn't realize I had written a review here just under 10 years ago, and although some of the food option concerns continue (not enough food options), had a different experience here regarding "Towers Private Pool Suite with Butler Service".
Purchased this option for my wife's 40th birthday, and although there was some minor hiccups on initial check-in, we were ultimately greeted by ISRAEL, our butler for the duration of the trip.
He was extremely attentive and checked in every morning via text message. Then we would see him during the day. He was able to verify transportation schedule, assist with restaurant reservations and answered ALL of my questions/concerns promptly. Others in the group had butler service and they all complained that they didn't have any of the services/attention that Israel provided.
We/I do appreciate how he made my wife's 40th birthday extremely special and made planning events/dinners for such a large group (25ish) very easy.
Once again, Pueblo Bonito Pacifica comes recommended, but ISRAEL comes HIGHLY RECOMMENDED.
Staff is amazing. Not my kind of place, but can see the allure.
Sep 19, 2021
First experience at an all inclusive resort. I've learned I'm just not a fan of being somewhat "trapped" inside a place with a bunch of people from the same country. Misses the purpose of traveling abroad for me: cultural, food, exploration, meeting local people. The included food was decent, the drinks pretty bad. You could get better food and drinks but for a price. I will say that the staff is amazing. They put up with a lot (think Vegas/ spring break drunk Americans every day) and they do it with a smile and friendly demeanor.
Hugo (volleyball ref) and Alan (outside patio waiter) are two in particular that were very kind to us. Hugo was so much fun and very funny for volleyball.