Pueblo Bonito Sunset Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

23653 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great experience and great staffs. Denis Teran really took our experience to the top

Bonaparte J on Jul 14, 2024

We are from Orlando Florida and we stayed there for 8 days. It was my wife and my youngest daughter’s birthday. We decided to celebrate both at the market because Mr Denis Teran the server there, he’s amazing . Not only he speaks English and French fluently, he went above and beyond to make my wife and my daughter’s days magical. Housekeeper comes every day, bring new towels and keep our room spotless. Rooms are very spacious. Everyone seems friendly. The property is humongous and the foods were probably the best part of my trip. They have a few restaurants and the foods are really really good.

TripAdvisor users rated this property 5 out of 5

I Give it 10 stars! AMAZING experience at this resort !

LeAnn M on Jul 12, 2024

Pueblo Bonito Sunset Beach Resort was amazing!! Top notch service, the property was beautiful, the rooms were clean . The people were so nice ! The Market was such a great place to eat and hang out . Denis Teran was our server serval nights and he went above and beyond and made our experience fun as well ! He's so funny and sweet , nicest guy ever !

TripAdvisor users rated this property 5 out of 5

We love the bartenders at the pool bar!

Natalie M (Sydney, Australia) on Jul 12, 2024

The bartenders at the pool bar were soooo amazing. Special mention to Jesus, Josue, Fransisco, And all the others! We had a great afternoon by the swim up bar ???? highly recommend the pina colada or the skinny mojito. Food by the pool also delicious!!

TripAdvisor users rated this property 5 out of 5

Eleazar at the main pool

dipalin2019 on Jul 12, 2024

Eleazar at the main pool, wow what a service.. he is the best. We are owner of 2 units and come to the resort twice a year. He has always been great. Food at the pool is very good too. Rooms are at PBSB are also very nice. Our favorite restaurant is Chinese restaurant at the resort market has the best pizza and coffee !!

TripAdvisor users rated this property 3 out of 5

Okay but will likely book elsewhere next time

katl804 (San Jose, California) on Jul 12, 2024

Pro: The staff was wonderful. Always friendly and helpful, despite the demands of the job and the number of guests they had to attend to. They made even the longer than usual wait times (for food, transport, etc.) bearable. The food was decent for an all inclusive. I especially loved the offering at the Market (food hall). We went there multiple times and really enjoyed the food for El Mexicano and the ice cream shop. Also liked the Bistro. I would stay away from anything poke related from any of the restaurants. Cons: The property itself is beautiful as a whole but given how massive it is, not sure how much attention is given to the upkeep of the individual buildings/structures. For example, on our building, we had the same dead roaches just laying in the middle of the floors throughout the day. There was also a certain smell to the rooms (we were traveling with multiple families so all the rooms had that moldy smell). We also found cups in the pool throughout the day (even very early in the morning). Also if you have young kids, walking around to explore the property is not a great option. So you’ll need to take the speedy golf carts everywhere. Wait times can be daunting, but the drivers are friendly and speedy (not for the faint of heart). Separately, before arriving, the property had offered us an upgrade and some other perks upon arrival. Really nice gesture, but was surprised when the fruit basket was really 3 apples and a plate of 3 chocolate pieces. No biggie, but didn’t need them to make offers they couldn’t meet. Overall, the stay was okay. But will likely book elsewhere next time.

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