TripAdvisor Traveler Rating

Stayed here for one night and then forfeited the money and found an Airbnb. The food wasn’t good. The rooms were dated and worn so didn’t feel clean. The food gave some of us in the group and upset tummy. Staying there for more than one night was painful and I’m too old for a 2 star place. Never again.

Our experience with Pueblo Bonito Sunset Beach has been extremely disappointing, particularly when it comes to the wedding planning process and the transparency of the costs. We were initially given a base contract estimate of approximately $7,000, but as the wedding planning progressed, we discovered numerous additional fees and unexpected charges that were not clearly explained at the beginning. The block of rooms presented as a discounted rate for wedding guests was actually more expensive than booking the same rooms independently through the resort’s website or Expedia. There are also significant penalties—approximately $11,000 in our situation—associated with guests not booking through the wedding link. These financial obligations were not adequately explained by the wedding planner when the contract was presented. Unfortunately, the bride and both mothers were left with an understanding of the overall costs that turned out to be very different from what the resort ultimately required. The most frustrating part has been receiving demands for substantial additional payments just 10 days before the wedding for fees that we were never properly informed about during the planning process. At that point, with travel arrangements and the wedding already imminent, there is very little opportunity to make alternative decisions. The resort also seems to add costs to nearly every aspect of the wedding—from guest rooms and children to flowers and other wedding details. What initially appeared to be a reasonably priced destination wedding can become significantly more expensive once all of the additional fees and requirements are factored in. Based on our experience, I would strongly encourage couples to carefully review every provision of the contract, independently compare room rates, and get every fee and potential penalty in writing before committing. If you are considering Pueblo Bonito Sunset Beach for your wedding, go into the process understanding that the actual cost can be substantially higher than the initial quote. In our experience, this is not a resort I would recommend for anyone expecting a straightforward or transparent wedding-planning experience.

The resort is clearly suffering from a serious lack of maintenance. The walls / floors in the hallways leading to the rooms were dirty and poorly maintained, and many of the walls were damaged or stained. Several lights near the stairs were not working or you could see various color light bulbs being used, creating a dangerous situation where I almost fell. The steakhouse was also disappointing. The steak was not good and was nowhere near the quality it used to be. Overall, the decline in cleanliness, safety, food quality, and general upkeep was very noticeable. As an owner, I would not want to be associated with or invest in a resort that is being maintained this poorly, at one point we were proud owners and sad to see how this resort is being maintained

We just came back from Cabos. We book "all inclusive" plan. 1. After long journey from US, we were approached by multiple sales reps, in the lobby, "before" & "in" the restaurants, wait for shuttle, for "presentation" (for time share?) in exchange for "coupons"...so much harassment! 2. Lots of "extra charge" items: during check in process: the front desk staff informed us there are 3 restaurants, LaFrida, Steak house, etc that need to pay "cover charge" USD47/ea for us who already paid All inclusive plan... Even for the restaurants we can use under all inclusive, there are lots of extra items which marked ?? extra charge. For Japanese and Chinese restaurants, there is even dedicated waiters who tried to sell wine or Sake which is "extra charge before waiter came for the order. 3. The facilities are very spread out. Rooms, lobby/restaurants, pools are far away. The resort is not "walk safe" because walkers share the path with golf carts. There is barely sign for directions in the property. We had to "guess" the directions to the destination. 4. Rooms are outdated: The first room we were assigned had musty smell and the bottom of screen to the balcony was fully torned so we decide not to take it. We were then assigned another room#3032 which has less of the musty smell. However, both doors can not be locked. The technician came repair/add the lock quickly (at night). There is no drinking water (at least the first night?) and only one small shampoo was provided for two adults (3 nights)? We have to call for extra supplies. The worst, the AC noise which feels like we sleep next to construction site. I recorded it and then we were assigned the 3rd room# 3123. 4. Room# 3123: The AC sounds is much lower. However, the bathroom is so outdated (vanity counter has black patches and cracked caulking/grout). The joint of towels rack has goo. Please refer to the pics. In addition, the paint leaks everywhere, the wall paint next to the shower room has bubbles....the toilet need to be repaired/adjusted twice....

We reserved an executive suite / all-inclusive stay at Pueblo Bonito Sunset Beach in Cabo San Lucas. It is sold as a 5-star property. It is not. This was the worst hotel stay we have ever had. The room did not work Thermostat set to 18°C, Cool On, fan High. Room stayed 24°C the entire stay. Ceiling leaked above the living-area mirror. Walls and ceilings are covered in cracked, unfinished, poorly patched repairs and water stains. Terrace door latch does not lock. No usable outlets in the living room; the ones that exist are loose. TV is outdated with no YouTube or modern streaming. Food was inedible We sent back the pizza and pasta, and most of what we ordered in the market. Meatballs tasted and looked days old — I spit them out onto a napkin. Kung pao chicken and broccoli & beef were the same: undercooked noodles, meat that tasted like it had been sitting. Room service and restaurant food was consistently inedible. I got food poisoning, called a doctor, and paid for a hydration IV. Bar and hidden charges Ask for one liquor product and they bring another. Every time. They told us the steakhouse was included. It was not. Then they hit us with a cover fee they never disclosed. Watch that charge. Property and safety Cockroaches on bathroom in our room, Public restroom had vomit in the toilet and an umbrella stored in the stall with the seat ripped off. Beach bathroom toilet seat ripped off. Trash on the beach and grounds. Wet floors with no signs. An unsecured umbrella flew into the pool and almost hit me. Sky pool closed our entire stay. Pool last call at 4:30 p.m. Gym closed for painting, fumes throughout, no fan when we asked. Posted gym hours were wrong as well as deli. Zero service. Zero empathy. Suite service told us to carry dirty plates into the hallway ourselves instead of picking them up. Nobody asked how our stay was going. Not once. When we raised the AC, the leak, the food we had to send back, the pests, the closed pool, and the gym fumes, there was no interest in making anything right. No recovery. No ownership. No attempt to save the stay. It was an embarrassment. A hotel that cannot cool a suite, leaks from the ceiling, leaves cockroaches in guest areas, serves food guests spit out and send back, swaps your drink, hides a steakhouse cover fee, never checks on the guest, and tells you to haul your own dirty dishes into the hall is not 5-star. Do not stay here. Photos of the thermostat, ceiling leaks, broken latch, cockroach, and food we refused are available.