TripAdvisor Traveler Rating

First time trying Royal Solaris. Great hotel and it is very kids friendly. Unlimited food and great selection of alcohol and cocktails. Enriqueta from lobby bar has excellent customer service who keeps coming back to make sure we have drinks! Jair from the front member service also have above and beyond service. My son fell on his head and had a bruise and he went outside to pharmacy to purchase arnica ointment to help with the bruise. Will definitely come back again!

Most of the staff were great! Josue especially at the buffet, the cleaners and concierge Cesar. Be careful of the taxi service though. They charged us $25 for a 5min ride to the beach. Order an uber and save yourself the money. Overall good experience.

Alberto bell boy did everything in his power to make sure we felt comfortable in our stay. I will be coming back just for his service. Paulina, Omar and Karina also had a big roll in making sure my family felt just at home.

Josue (server)was amazing ,pleasant, and very attentive! Staff were great! Resort does need some upgrades regards to their rooms! Nightly shows were pretty good as well! Unfortunately we didn’t try the restaurants as they were either closed or fully booked when we arrived. Overall customer service was spot on!

We enjoyed everything around the club,food, drinks, pool and of course... the entertainment team!!! Despite the problem with our first room, the entertainment manager came to our rescue helping us out getting another room within minutes.