Tesoro Manzanillo, an All Inclusive Resort, with 340 rooms including suites & Presidential Suite. Most of the rooms face the ocean with its own children's water park, and nightly shows. Tesoro Manzanillo is ideal for families. You can enjoy breakfast, lunch or dinner buffet style in our Café Coral Restautant set in the Ocean Front.
the hotel is clean, and the beach is beautiful. the food is not bad, and the decoration is trapped somewhere between 80s and 90s.
however, there are two issues, which combined derive into many troubles that made my experience owful. 1) the hotel's facilities are not enough to cover the demand of all the guests, including space in restaurants and, even pool chairs. 2) many of the hotel's employees lack of actitude of service, and they are after solely for the tip in an extreme that reaches rudeness.
the worst of my experiences there were: waiting 20 minutes to get a table to lunch or dinner and, after that, spend 40 minutes in lane to get a plate of food, as if I were in Cuba or Venezuela. ant it was the same each single day! in addition, during the 5 days I spent in this hotel, i could never had a pool chair since people that never used them, reserved the pool chairs since early the morning. despite it is forbidden in the hotel's rules to reserve pool chairs, the administration of the hotel does nothing to fix this. by the way, it is also forbidden drink in the pool, and you will find teams of drunk people freely drinking alcohol in the pool.
the list of uncomfortable experiences ho on, but you got the idea.
i will never visit again this place, a shame for the beach.
Jun 30, 2021
Beautiful property, the room was very beautiful, amazing view of the ocean, all inclusive, great food, great service, amazing location. Even thought it rained most of our trip they found ways to keep the family entertained. All around it was perfect. Not sure why this isn’t 5 starts it definitely deserves it!