It all started when we spent a whole day flying or in airports. We had reservations for everything (flight, shuttle and hotel...fully paid for). when we arrived about 10pm, we were tired and shocked to see we had no reservations that night. They informed us we had to pay for the night up front in order to stay there (305.00us).....we did and they let us have a room....so next day, all finally got figured out with the help of the shuttle driver, and I was to get refunded the money, per front desk evening supervisor. She promised with no results, even though I was told the money would be back in my account by the day before we left for home...over and over she said we would be paid, They don't even have the courtesy to call or email me with info or money.
Dont trust this hotel.....I have been vacationing and traveling over 40+ years.........this is the worst, never ever go back , even if I won a free week there.
I would have given a minus 2, but employees were very helpful, kept grounds and beach clean, food was good ............so there be it.........plan on another hotel, one with more better feed back.
Family vacation was very good.My kids enjoyed stay at that hotel.100% recommended this hotel.
Apr 10, 2022
I would mostly recommended this hotel for family vacation. The food is great there is a lot of opinions. My son loved the kids club where they did face painting the staff was very friendly and helpful. The entertainment team was really good especially Mildred, Fernanda.
Mar 09, 2022
Jayr and Mildred they are so amazing doing their job about animation, and everything they do are so fun. Absolutely you will enjoying what they do, absolutely recommended. The game of the iron man is one of my favorite, because is so enjoyable together with all the team playing here. Hope when you come here, can get some of the a lot of the rewards they offered for everyone play any of the game they do.
Tesoro Manzanillo ??????
Feb 20, 2022
So relaxing……much needed vacation and this place had everything we needed and AFFORDABLE!!!! All inclusive (unlimited drinks/food/fun activities). Private beach which is so beautiful. Activities on the water as well! This place is amazing.
Affordable and fun
Feb 20, 2022
Our trip was perfect. Besides being relaxed, there was activities around the pool for everyone. Angel, Samantha, and Mildred were the hosts and they kept the day busy with entertainment and music. Definitely recommend for friends and family!