El Cid Castilla Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

7349 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Dissapointing experience

imegtz0107 (San Francisco, California) on Sep 14, 2023

The main reason why I chose the hotel was because they confirmed the installations were adequate for handicap ( wheelchair). I specifically mentioned that my mom used a wheelchair and they said it should be OK. The hotel is not familiar with the wheelchair requirements and the ramps are extremely badly designed. Additionally there were several things that made it a very bad experience: - The installations are old and not well maintained. The ac does not cool down and the staff explained it was working properly - The variety of food in the restaurant all inclusive is very limited - The food at the testaurant that is next to the pool had the food exposed to the sun and the cheese had mold spots. Not safe at all - Pool hours are not supervised and the noise is very loud at all times, so you can’t relax or sleep until 2-4 am.The overall stay at the hotel was very disappointing.

TripAdvisor users rated this property 1 out of 5

Bad Service

marcocaraza on Sep 12, 2023

Really poor customer service plus i had to pay for my Parking. Really Rude staff. We were riding out motorcycle, didn't even let us do the check in and bring out stuff to the room, they wanted us to drive the motorcycles across the street and then carry all of our gear and luggage. Staff was rude.

TripAdvisor users rated this property 4 out of 5

Good hotel by the price

Adrian S on Jul 27, 2023

The hotel is in the golden zone with the food very good; the rooms are ok but not very good, the attention from the personnel is ok, in the restaurants was very good the attention from personnel and more if you give a tip. Near to MALECON, about 10-15 minutes driving; also, you can find restaurants to eat in the surroundings.

TripAdvisor users rated this property 3 out of 5

Good for the price.

ISaenz2023 (Bellevue, Washington) on Jul 24, 2023

Room had strong smell to roach killer. Queen mattresses on double bed base cause the mattress not have good support. Reception does not have any supplies in case room service miss to fill towels and stuff. Pool activities and restaurants are good.

TripAdvisor users rated this property 4 out of 5

El Cid Castilla Resort

kristiochoa04 (Kansas City, Kansas) on Jun 14, 2023

Beautiful view of the ocean. Easy access to the beach. Clean pools. Different buffet options daily, great food & great alcohol options for all-inclusive. Easy access to board walk & extremely easy to find transportation to other parts of the strip of shops and food places off the resort. Staff was extremely helpful in every aspect including providing transportation for us to the airport on day of departure. Overall, I would love to return to this same exact resort when I decide to visit Mazatlan again.

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