El Cid Castilla Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

7864 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Above and Beyond!

Sirius T on May 13, 2024

We had the good fortune of bringing 100 visitors to the El Cid Castilla Beach Hotel for the total solar eclipse on April 8, 2024. The staff did an incredible job of taking care of us - in particular our group department contact Maria Solano and our on-site liaison, Alex Leon. For several years in advance we worked closely with Maria via email and she was always professional and prompt to reply. Once we arrived, both Maria and Alex went above and beyond to make sure all of our guests were taken care of and that our group had a positive experience. They even provided security to secure our selected viewing area during the eclipse (which was a very crowded and chaotic event - made smooth by the efforts of Alex!). An all around excellent hotel, with an incredibly professional staff, the El Cid should be proud. We give our highest recommendation to the El Cid Castilla Beach Hotel and we hope that our work allows us to bring more groups there. Thank you to Maria and Alex and the entire El Cid team for giving our travelers such a wonderful experience.

TripAdvisor users rated this property 3 out of 5


Dalay M on Apr 28, 2024

The deal is sometimes bad and the same cleaning. The installations are beautiful and Comfortable. And the food is delicious but the attention of some waiters is bad and slow. I recommend that that aspect be improved and that the staff be friendlier.

TripAdvisor users rated this property 4 out of 5

El Cid

mfarahmand99 on Apr 23, 2024

hotel is old but well maintained. Staff are very friendly and helpful. Swimming pools are very crowded. Thai restaurant food was not good at all and very disapponting.

TripAdvisor users rated this property 1 out of 5

EL Cid mot worth it

dmackaysa (Rossland, Canada) on Apr 22, 2024

Poor food. Golf course not up to decent standard There was dog facies all over the course. Loud noise everywhere brass bands in the beach loud speakers all around the pool area. we were very disappointed we will never go back.

TripAdvisor users rated this property 3 out of 5

Great Experience at an Okay "Resort"

Ozdachs (San Francisco, California) on Apr 20, 2024

We were at El Cid La Castilla with a group of about 60 gringo geeks for the April 8, 2024 solar eclipse. Our overall experience was wonderful. The staff was friendly and helpful. The housekeeping was amazing: quick and they did a terrific job at getting rid of the sand we kept trekking inside on our shoes or feet. And, the clouds parted enough for us to get a memorable view and feeling of totality. We were booked in the resort at the highest level. Almost everything was included and we had the freedom to go anywhere. We felt relaxing permissions whatever we did. However… the property and restaurants make the resort only “Good”. First, the Internet was the worst I have ever experienced in a hotel. The speed was as slow as back in the day of noisy modem. Seriously. Even though we paid for the regular Wi-FI internet service we instead had to rely on our cell phone data. Then there was the wait for hot water. The day I timed it, we had to let the shower hot water run on full for 8 minutes 45 seconds before the water in the shower was genuinely hot, not just tepid. Our friends one floor down and two doors toward the center of the building had instant (but not reliable) hot water. I have no idea why we had such different experiences. Our room was in the tower and far enough away to feel unmolested by the frequent announcement of poolside games and shows. And, our building was not subjected to spotlights shining around on the poolside to highlight the evening shows as were those at the near by El Cid El Moro. I gotta say having a spotlight shine into my room would not feel resort-like to me, but those pool rooms next door were chronically “highlighted”. Finally, the food was edible but not tasty at all. Maybe they felt they were catering to the overwhelmingly gringo crowd, but the buffets, sit-down restaurants, and even the alleged Mexican restaurant used no spice on anything. To be honest, it was the worst “Mexican” restaurant I can recall ever eating in. Also, the buffet scrambled eggs were dry and flaky and there was precious little cheese on the buffet to put in eggs or eat by itself. Really disappointing food. We enjoyed our stay, the staff, the location. But, the property managers could really improve the maintenance and buy some spices for the restaurants.

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