El Cid Castilla Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

6762 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Room for improvement

kurtf716 on Jan 25, 2023

We had the all inclusive plan. Pros: Great location. Nice pools. Great service. Cons: Water/Coffee charge in room. Food in buffet is mediocre. No snacks in bar. Poolside restaurant was closed unless you paid. Mexican restaurant was closed. Daily charge for internet that wasn't very fast.

TripAdvisor users rated this property 5 out of 5

Mazatlan vacation

840terenceh on Jan 24, 2023

My experience overall has been a pleasant one. Unfortunately, all the people that were that I knew from before around the pool area are is gone but those that are still there it’s a pleasure to see them again and the new the new people are very nice and very friendly. There is a new person also by the name of Maria that is very beautiful and I can’t say anything more than that in the survey here but don’t don’t let her know that how I feel. We love the food here, especially the Thia which is a brand new restaurant.

TripAdvisor users rated this property 2 out of 5

Disappointed

Mxkinley5 on Jan 23, 2023

The hotel has went down hill. There was only one place to eat other than the buffet. The AI restaurants were fairly good. The bands that play in the beach are rather annoying. I know that they are not part of the hotel but it does affect the stay of the guests. It seems as if the “ locals” better service than a tourist. Food was average T best. We have been coming here for about 20 years and this has been the worst stay. Rooms are clean and staff was great. I’m not so sure we will be back and I surely wouldn’t recommend it. Disappointing to say the least. Please improve!!!

TripAdvisor users rated this property 5 out of 5

Great vacation experience

Peter G (Vancouver, Canada) on Jan 21, 2023

We had a wonderful stay at El Cid. The room was clean and comfortable. The staff were really friendly. The buffet was pretty average, but there was so much variety that you could always find something satisfying, and the specialty Argentino restaurant was excellent. Nice pools and a great beach. Perfect.

TripAdvisor users rated this property 3 out of 5

Disappointed in one of our favourite resorts

justrigirl (Rosetown, Canada) on Jan 20, 2023

We arrived to check in and the man Louis was very nice. I told him we were happy to be here again as we were return customers and he upgraded our room to an ocean front room #4100. The room was great, right at the end of the hall and very quiet, or so we thought! Every day from approximately 2 to 7 pm a "band" played below our balcony on the beach. They never actually played songs it was just noise including a tuba. We have always liked to have s siesta after being in the sun most of the day. It was never quiet and since the band was not on hotel property they would do nothing to stop it. We would also be woken up every morning at 6:30 by a horrible smell of sewer and it lasted about 2 hours. It was so bad it almost made us sick to our stomachs. By the Monday of our second week I had had enough and since the resort was half empty I decided to ask to be moved. We were them given a room viewing the larger pool and on the second floor as I have knee problems. they gave us 2006 and it was nice. There was one problem with the tub, the pin to turn on the shower was broken and spirted water everywhere. We decided to just ignore it as we didn't want to move again. The staff at the pool were great and we tipped because of this. The pergola staff were also fabulous! Victor, Ana, Anthony and Rojo treated me very well. The even sang happy birthday to me and brought me cake. I miss seeing them each day! We were disappointed with our blue bracelet package, we were not told we could reserve at the a la cartes in the Granada and La Cascada was only open once for breakfast in our 2 weeks. We went our to local restaurants each night instead. This was my 3rd time at the Castilla and my husbands 5 or 6th but we won't be back. We love Mazatlán but the Castilla has gone downhill as far as what's included in the all inclusive package.

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