TripAdvisor Traveler Rating

Been an owner for around 30 years, love the resort's scenic locale and the workers here. Didn't like that I had to go to the office at 6 AM to get reservations at restaurants...why aren't owners with a million+ points prioritized to go to their favorite restaurants? It would be nice if we saw our maintenance fees go a little farther than getting new salt and pepper shakers at the Iguana Pool. If there are 5000 contracts and their average yearly fee is $4000, that equals $20 million every year...and then the weekly resort fee? The various buildings should all have the same TV package, get more internet bandwidth, better utilize phone tech like they do on cruise ships, write a list of improvements and make all guests happier!!! Don't get me wrong, I'll be back this winter...the shuttles are great, the food is getting better, the workers are usually very friendly and helpful. It would be nice if "guests" read the resort expectations for behaviors because it is a shared environment...almost a home to some of us.

We are on our second day of our Mexican vacation and are staying at the El CID Marina Beach hotel. We have been at the beach all morning and are having such a relaxing time. The staff have been amazing, especially our palapa server, Raymundo, who has provided exemplary service. Raymundo is friendly, attentive and efficient. The supervisor, Juan Diego, also gets props for his professionalism, friendliness and service. These kind of employees create a lasting, positive memory, that will last long after our vacation is over. Both should be commended for their being Ambassadors of Goodwill.

The experience was terrible not enough food amenities to manage the amount of people that are there very poor customer service and lack of attention tocustomers very inconsistent. I would not recommend this hotel. Lack of staff, unable to get a drink poolside they would take an order and never return with your drink.

I have been a loyal customer for over 10 years. We are traveling with my adult children who's plane was delayed (we have 2 rooms). I wad not allowed to check into my room because the other party was not here (the plane was delayed until tomorrow). We spent three hours arguing to even be allowed to check into our room. This trip and rooms have already been paid for, and they would not let us check into our room.

We loved this hotel! The rooms are beautiful, food is excellent especially in the restaurants. activities are super fun and the hosts are great. We will be back for sure!