TripAdvisor Traveler Rating

A hotel located in the city center helped us find places to visit near the hotel. The reception staff was very friendly, but I must give special recognition to the receptionist, Melissa (I think her name was), for the excellent service and attention she gave me! I will definitely return for this reason and will recommend it to my friends. It was a trip that was completely worthwhile. I've mostly stayed at Hiltons, but this experience will make me switch to Hyatt. The breakfast was a bit basic, but it was okay! I hope to return.

Very clean and responsive and grand hotel! Great food and benefits and great location! Very nice rooms and helpful staff and attentive.

A very bland hotel, not 5-star by any standard, the staff are very unresponsive. A simple request for a packed breakfast (we had already paid for the breakfast) owing to an earlier checkout was met with three different responses: yes, no issues, maybe- please check a night before, and finally, absolutely not unless you pay $ 50, for the privilege of packing our paid Breakfast.

Location was a 20 minute drive from the airport and is close to downtown. The atmosphere was clean and opulent. Rooms were comfortable and clean. The value of the room and amenities were very good. The noise level of the lobby and restaurants could be loud depending on if there was an event occurring but the rooms were quiet. The service was good and the amenities were plentiful.

We thoroughly enjoyed our stay at Hyatt Regency Mérida. The hotel is about a 20-minute walk to the historic center, with several excellent restaurants just 5–10 minutes away. Mérida itself offers incredible history, culture, and fantastic food. If you rent a car, we highly recommend visiting the flamingos in Celestún, the relaxed beach town of Progreso, and the many cenotes and Mayan ruins within 1–1.5 hours’ drive. What truly stood out was the staff. Everyone was warm and helpful, especially the restaurant and Regency Club lounge teams. The lounge food variety was excellent — noticeably healthier than many other Hyatt lounges. As Globalists, we appreciated having lounge access and recommend requesting the 17th floor for convenience. The only downside was noise. Our north-facing room (overlooking the pool) experienced constant road traffic, which we managed with a noise machine and earplugs. However, one evening pool event was exceptionally loud — the room was vibrating until 11pm, likely due to single-pane windows. Guests on the opposite side also mentioned frequent loud music. We would return in a heartbeat if this issue were addressed. Improved soundproofing or stricter event volume control would make a significant difference. One additional suggestion: adding two-bed suite options would greatly benefit guests who prefer suites but do not want a king bed.