TripAdvisor Traveler Rating

A very bland hotel, not 5-star by any standard, the staff are very unresponsive. A simple request for a packed breakfast (we had already paid for the breakfast) owing to an earlier checkout was met with three different responses: yes, no issues, maybe- please check a night before, and finally, absolutely not unless you pay $ 50, for the privilege of packing our paid Breakfast.

Location was a 20 minute drive from the airport and is close to downtown. The atmosphere was clean and opulent. Rooms were comfortable and clean. The value of the room and amenities were very good. The noise level of the lobby and restaurants could be loud depending on if there was an event occurring but the rooms were quiet. The service was good and the amenities were plentiful.

We thoroughly enjoyed our stay at Hyatt Regency Mérida. The hotel is about a 20-minute walk to the historic center, with several excellent restaurants just 5–10 minutes away. Mérida itself offers incredible history, culture, and fantastic food. If you rent a car, we highly recommend visiting the flamingos in Celestún, the relaxed beach town of Progreso, and the many cenotes and Mayan ruins within 1–1.5 hours’ drive. What truly stood out was the staff. Everyone was warm and helpful, especially the restaurant and Regency Club lounge teams. The lounge food variety was excellent — noticeably healthier than many other Hyatt lounges. As Globalists, we appreciated having lounge access and recommend requesting the 17th floor for convenience. The only downside was noise. Our north-facing room (overlooking the pool) experienced constant road traffic, which we managed with a noise machine and earplugs. However, one evening pool event was exceptionally loud — the room was vibrating until 11pm, likely due to single-pane windows. Guests on the opposite side also mentioned frequent loud music. We would return in a heartbeat if this issue were addressed. Improved soundproofing or stricter event volume control would make a significant difference. One additional suggestion: adding two-bed suite options would greatly benefit guests who prefer suites but do not want a king bed.

The hotel is perfectly located as it is right next to Colon 60, an office/hotel/restaurant complex where many tour companies make a stop. If you are riding the bus from the airport (modern buses and only 3usd each way) this is your stop as well. Staff at the front desk, housekeeping and the cafe were super attentive and helpful. Then you are 1.5 mile walk from downtown, a straight shot on Calle 60, and also a few steps from Paseo Montejo

The experience at Hyatt Regency Merida was fantastic. The best associate at the front desk Suri was excellent and efficient, always helpful and cordial.