TripAdvisor Traveler Rating

The Hyatt Merida is a very nice hotel in a great location. The rooms offer all the modern amenities, and the staff is friendly and professional. The breakfast buffet was very good, but the Italian restaurant was superb. Beware, the pool offers limited sun exposure which could be a benefit in the warmer months. I would recommend this hotel if you were visiting Merida.

Fantastic stay! One of the best Hyatt Regencies we have been to. This was our second stay here; the first was in November 2023. The service at this hotel was top notch and very responsive. We are Globalists with Hyatt and had access to the club lounge for complimentary breakfast and snacks throughout the day. The food was very good with varied selection, but the pastries were out of this world amazing! The pastry chef(s) had the most delicious pastries outside of Paris that I have had- from cream cheese rolls to lemon tarts, everything was so delicious. In fact, I'd go back just to have the pastries again. lol. The hotel was centrally located and an easy walk or short/cheap cab ride to the main tourist sights and restaurants. We had a suite with great city views and it was beautifully appointed with very comfortable beds and more than enough room for my husband, me and our two kids.

Very clean. Everything as expected valet parking, we paid for the club experience with the Room. And as such, received free meals in both the happy hour times and breakfast. Definitely worth the price. We have an allergy to down and feather pillows and so we asked for non-feather pillows and it took four phone calls to get the pillows delivered to our room. Really a minor complaint in the grand scheme.

The doors slam shut very hard because the hinges are old. The curtains don't close properly. Good hotel, excellent breakfast....................................................................................................

I would recommend to stay extra cautious in dealings with this hotel. They are permanently “confused” with foreigners (most of us). Today, after having the Hyatt Club membership for 10 years I’m definitely giving up on any further contact/contracts with Hyatt Merida. For the sake of sanity. It’s not only they are unprofessional - they are capable of offending and insulting guests, long term paying guests, permanent residents of MX. We are not a tourists who are to disappear tomorrow! We live here. I used to complain to Head office in Chicago knowingly no one in Merida would do a thing about someone they see as a foreign. It’s the mentality here. We’ve being booked, confirmed and reminded by email and WhatsApp it’s our stay today at the Hyatt !!!! Something we have paid for. BTW don’t pay for anything in advance in Yucatan. They always think they are doing you a FAVOUR afterwards. There is no respect, no honour no nothing. Only ruined weekend and insults. We’ve been DENIED our booked stay! The worst? You have to ask them to stop insulting your intelligence with nonsense, blaming GUESTS and so on…..and on, and on…Big deal you go elsewhere right, yes it was paid but sometimes money is less important. Whoever is familiar with what they are capable of, understands. So many hotels in Merida. Yet, they just keep bugging you and messaging you over and over for hours after you’re gone, given up on their “ hospitality “ ?? Incredible!!! We are older couple, close to 70s travelled the World, 49 countries. Properties in 2 continents in a few countries. Well, for today we booked house fumigation believing we have confirmed room at Hyatt Merida. Although we have paid Hyatt…..no room for us. Never seen anything close to this narrow minded heads who never left Merida but employed in tourism (their words). I’m attaching our booking ?? It’s for “ Believe it or not” latest Hyatt standard! for cash payments ( “problema con terminal”) never processed in time. ….proof attached- no date, another one with extra added date..and so on…And then…how about January let’s stay sometime between now and January!!!! Mercado attitude as their personal FAVOUR to us…..My point to this stupid story is - even if you believe you paid for a stay a year ago and Hyatt Merida confirms it at least a few times one STILL can’t be 100% sure of his stay. We learned not being welcome while seated there. And no, this is not a fluke it’s their business as usual. Pay attention to the owner’s response. ??.