TripAdvisor Traveler Rating

The hotel was clean but rooms decorated kinda blah.... the bedding was tacky, two sheets with a comforter halfway one one side of a king bed. Pillows not comfortable and cases scratchy. The hotel used a very strong cleaning solution which I was apparently allergic to.... We checked in around 2:00 and about 3 decided to take a nap only to awake to a loud pounding in right by our room and loud talking a music. They decided to start construction on a wall repair while guests were in. We requested to be moved to another room Coffee shop made a great cappicino and had nice pastries.

This hotel is just super nice. The room is updated. The location is good for sightseeing -- it is a nice stroll or short ride away from the brilliant Merida Centro. Right next to the hotel, the Paseo 60 mall has nightly entertaining performances in its beautiful courtyard. The service from the staff just excellent. The pool is big enough for leisurely lap swim. The gym is quite big. I am totally satisfied with my stay.

Wonderful property. Staff were all great. It is in an awesome location to other areas of Merida. I highly recommend. The restaurants were also very good. Nice walk to other parts of the area. Very good restaurants nearby.

Great hotel service and food was excellent. Only annoyance was a banging from roof or ac unit if you are on the top floor. We were out of room all day and had earplugs when sleeping but would definitely be an issue if you were without them.

This was my first time in Merida and really enjoyed my stay at the Hyatt. I was there for my birthday and really appreciated the room upgrade which included breakfast. Definitely unexpected but greatly appreciated. The room was very comfortable and I absolutely LOVED the jetted tub. Thank you!