The Hyatt Regency Mérida is a luxury hotel located minutes from downtown Merida and its business and commercial district. The hotel's 289 rooms and suites enjoy views overlooking the interior of Merida streets near the city's main avenue, Paseo Montejo.
Great location, great pool area, and really good food at the restaurant. The Sunday brunch was extensive and delicious.
The staff at the hotel was great and they helped me arrange a covid test for my flight back to the US. I had to test on a Sunday when most pharmacies are closed, and the hotel found a lab technician who came to my room to administer the test. This was very helpful!
Overall, though, the property is a bit tired. The bathroom configuration was not ideal: the shower door opened into the toilet seat and couldn't completely open because of it. The shower was also almost detached from the wall, so it couldn't be adjusted at any angle other than straight down. There is cable TV, but not a lot of channels in English and the TV was not HD.
Finally, advice to other travelers: book a taxi through the hotel to go to the airport. The price is exactly the same (if not cheaper) than Uber and the hotel taxi was much more reliable.
Great place to stay
May 22, 2022
Everything was great except the pool wasn’t cleaned, i was expecting it to be ready especially during the hot weather. But otherwise the room is spacious, cleaned and the staff were amazingly welcoming and helpful