Overview
The Hyatt Regency Mérida is a luxury hotel located minutes from downtown Merida and its business and commercial district. The hotel's 289 rooms and suites enjoy views overlooking the interior of Merida streets near the city's main avenue, Paseo Montejo.
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- All taxes
Rooms
Amenities
King Room
Location
Reviews
TripAdvisor Traveler Rating
**Hyatt Regency Merida Review – 2.5/5**
She T on Jan 17, 2025
**Hyatt Regency Merida Review – 2.5/5** Hyatt Regency Merida offers a convenient location with plenty of shops and eateries nearby, including Walmart and Subway. Check-in was quick and easy, which I appreciated after a late arrival. While I didn’t try the on-site dining options, there are a few options. The lobby’s decor captures the local charm, and the outdoor pool and massage services near the bar add to the relaxing vibe. The onsite fitness center had your essential workout equipment but could use an upgrade. While my stay had some great moments, there were a few bumps along the way. One evening, I was locked out of my room, and despite being across from a housekeeping meeting, staff hesitated to assist. After some back-and-forth, it was eventually resolved, but the process was unnecessarily complicated. Check-in had been smooth, but the next morning, after inquiring about extending my stay, I noticed an unexpected charge on my card. When I called the front desk, they initially denied it, but after escalating to a supervisor, I learned it was a mistake made by a staff member in training. The supervisor tried to resolve it, but what should have been a quick reversal turned into a lengthy and frustrating process. Although the charge was eventually refunded, it took much longer than it should have. Other minor issues included a cold room on the first night and a musty smell in the hallway, but things improved by the second day. Overall, the hotel’s central location and tranquil atmosphere make it a solid option, though a bit of attention to service and maintenance would go a long way.
Comfortable stay
ratdancer (london) on Jan 12, 2025
I was visiting Merida as the capital of Yucatan after Chitzen Itza visit . Had a great time. Very helpful staff and a good breakfast. Easy parking onsite was a big plus. There are some lovely buildings and good trendy restaurants nearby. Wish I could have stayed longer.
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