Hyatt Ziva Rose Hall reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6261 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not what I expected from a Hyatt.

ewaldbiemans (Dutch Caribbean, Aruba) on May 25, 2024

The service saves this place—the staff is extremely friendly and helpful, and the food is good. However, the hotel needs a good cleaning and urgent maintenance—it is filthy. The rooms are dated, and the hallways are unacceptably filthy. Debris, room service trays, and laundry baskets are everywhere. To add insult to injury, they place electronic diffusers along the hallways to help mask the otherwise smelly, mouldy air. I expected a lot better from a Hyatt. The equipment in the gym is in poor condition, and the lack of cleaning and maintenance is overwhelming. As stated before, the staff saves the day.

TripAdvisor users rated this property 5 out of 5

Viva for Hyatt Ziva Rose Hall!

RegeniaG (Bolingbrook, United States) on May 21, 2024

Although we weren't traveling with children, the Hyatt Ziva was perfect for our party of four adults. The Junior Suite rooms are large and well-appointed. The Ocean View rooms provided direct view of the stage with featured nightly entertainment. Outstanding service by the staff, excellent meals in each restaurant, and a great fitness center. The colocation with Hyatt Zillara provides entertainment for adults after 10 pm. I wouldn't hesitate to return on future trips to Montego Bay.

TripAdvisor users rated this property 5 out of 5

Great get away

jbwint on May 21, 2024

I enjoyed every moment of my stay. The rooms were clean, staff were friendly, welcoming and vert attentive to my needs.

TripAdvisor users rated this property 5 out of 5

Wonderful vacation experience

1carma1 on May 20, 2024

Loved the resort. Will be back next year. Will also recommend to family and friends! Great experience

TripAdvisor users rated this property 5 out of 5


Kerrie C (Niagara Falls, Canada) on May 18, 2024

Food was absolutely amazing…even at the buffet. Staff was very helpful and polite. Drinks were very good. Pools were amazing, beach was beautiful. We never had to fight for a chair, not much chair hogging happened at all. Coffee place was so good. Italian restaurant was amazing as was the jerk hut. Try the homemade scotch bonnet sauce it was the best tasting hot sauce ever. Enjoyable experience and hoping to go back for sure

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