TripAdvisor Traveler Rating

I visited with my mom and husband mid Dec 2025, we were one of the first guest to arrive on the official day that they opened, we enjoyed the tree lighting ceremony. Despite being affected by hurricane Melissa they made sure that the guest were comfortable and rigorous construction was still being done. Our visit was very welcoming from the entertainment team, the dining room team, just about every one was very pleasant. The food selection was very good, lots of variety, themed night at the restaurant was exceptional. A big shout out to ,Marcus one of the chef, the food severed on the beach side was good, A big shout out to Aniffiah, she is the lady that wear the glasses who greet guest on their way to the buffet, very pleasant and welcoming, always smiling. Too Short, and Red Bull from the entertainment team, Too Short took the time to play Ludi Board game, humble young lady. Our overall experience was exceptional. Two days after landing back home, I realized that the hotel drew $CA 588 from my credit card, Just to add, we didn't buy anything or destroy anything. I called several times no body picked up the phone, i emailed them as well no response, so my bank is investigating the withdrawal, as the hotel reservation was paid for in full from Oct 2025. And as per information from my bank it is extra charge that you guys took from my credit card. I am hoping with this review you guys will do the right thing. As i am trying hard not to let this extra charge take away from the beautiful experience i had at your hotel. I would love to re visit this review to let the world know that the extra charge was rectified.

The place is under construction. The main hall with cafes and shops are closed. Noise, dust and workers are everywhere. We paid $8,000 to come to a construction site. We called right after the hurricane and they told us that damage was limited to landscaping. That was a lie. Our room was among other rooms under construction.

THis is my 8th visit here. Lovely hotel, a bit dated, but charming and great food. Lots of seats on the beach or at the pool, my only surprise was that I had to specify to the bartenders that I wanted alcohol in my drink. 2 separate bartenders made my pina colada and Miami vice without alcohol and told me I had to say "with alcohol". Weird. I'm 45, not child-looking. Maybe I'm not party-looking enough?!?!?! Entertainment is lovely, hugs to Peter and Sparkles. I'd love to see you again. I miss seeing Chocolate and Angel from the old team. Lovely trip, as usual.

Amazing hotel even whilst battling Hurricane Melissa. How they handled everything should honestly be rewarded. Massive appreciation to the staff especially the entertainment team. Ruth, Andre, Pooh Bear, Concrete, Money Melly, KK, and all the rest!??

The past few days at the Iberostar Suites/Waves have been unlike anything I’ve ever experienced. When Hurricane Melissa hit the island, there was so much uncertainty — fear, worry, and concern for everyone’s safety. But through it all, the staff there have been absolutely incredible. From the moment the storm warnings began, the team worked tirelessly to keep everyone calm, safe, and cared for. What has truly touched me most is that so many of them have their own families and homes to think about — some unable even to get back to them — yet they’ve continued to show up with kindness, warmth, and genuine compassion. There was never a hint of stress or complaint; only smiles, reassuring words, and an unshakable sense of calm. I want to give a massive shout-out to Browning, KK, O’Brien, Akeem, (from Waves) and the Spanish sisters (or twins) frim who manage with such grace, the Chinese-Jamaican housekeeper and his friend Matthew from Selection, and the Jamaican manager with the locks tied in a ponytail (she’s usually in one of the coloured shirts with the flag on the arm from Waves I think) . Each one of them went above and beyond in ways that words can hardly capture — checking in on guests, making sure everyone had what they needed, and somehow keeping spirits high even when the power flickered and the winds howled outside. There’s a real sense of family here at Iberostar — not just between the staff themselves, but extended to the guests too. We were all looked after as if we were part of their own. In the middle of a hurricane, that kind of heart and humanity is something I’ll never forget. To everyone who stayed and worked through those long, difficult days — thank you from the bottom of my heart. You’ve shown what true hospitality and courage look like. Iberostar should be so proud of you all.