Iberostar Waves Rose Hall Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

7185 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

School Reunion

422estherk (Hemel Hempstead, United Kingdom) on Nov 07, 2024

Just returned home from this hotel and loved the experience. I have to mention that other than not receiving welcome drinks after a 9 hour flight and the spa costings, the rest of our stay was good. The hotel is only 25 minutes from the airport, rooms are cleaned daily, there’s a variety of food at the buffet and entertainment both day and night time are good. There’s aqua fitness, Zumba, volleyball etc.. Please download the app, I found this very useful. I tried the night club which is located at the suites, usually kicks off at 11pm.. I actually loved it. We also tried the Japanese restaurant which you have to book, I must admit this was a top experience, the food is prepared in your presence whilst the chef keeps you entertained. We also ventured out, went to the Bob Marley museum in Kingston which I highly recommend. It’s approximately 2.5 hours drive. We used outa road for all transport and excursions, please see card on photos attached. He is very reliable, knows his way around and costings are fair compared to transport provided by the hotel and others. We also visited 9 mile where Bob Marley was born and buried. This tour was very interesting and emotional at the same time. There’s a shop for you to buy souvenirs and other interesting stuff ??. On the way back from Kingston we made a stop over at the Dunns river in Ochoa Rios. This closes at 4pm so we did not get to spend much time but was a brilliant experience. We also visited glistening luminous lagoon, also another brilliant experience but was too scared to swim in the dark.. others did and loved it. Going back to the spa costs, we visited Usain Bolt’s restaurant called tracks and records in Mobay, food was lovely and charges were average, and next to the restaurant is Zurich Beauty and Spa. They were able to fit us in without a booking so I got a Swedish massage for half the price the hotel was charging and was very happy with the outcome. I must say I did not expect to pay for the use of Sauna and steam room at the hotel as it’s free in most hotels I have visited. Mosquitos are a nightmare. Despite wearing jungle formula and bands, I was covered with bites. Overall.. fun holiday, would have loved to do other excursions but time was limited.

TripAdvisor users rated this property 5 out of 5

Yeah Mon

Greg F on Nov 02, 2024

We had a great time at the resort! We liked the hibachi restaurant and the poolside bar. Sheldon AKA “Showtime” made our stay much more enjoyable. He was a great host and taught us about some of the local culture. We enjoyed hanging and talking with him!

TripAdvisor users rated this property 5 out of 5

Additional Features at Waves

AlisaL813 (Central Florida, Florida) on Nov 01, 2024

Waves is an additional name to this hotel, so for our 4th visit we looked for "additional" features to enjoy. One item of note was that dinner reservations were only needed for Samurai (Japanese) restaurant -- yay! We went to Olivetti (Italian) or Uncle Tony's (Smokehouse) at 6pm and got a table, no reservations and no waiting. All of the food is delicious at this hotel, due to Chef Joserra and his staff. We enjoyed the themed buffet nights (Mexican, Jamaican, British, Gala, etc.), but breakfast was probably our favorite with fresh juices, fruit, yogurt, pastries, omelet station, and more. (I did miss banana bread -- so perhaps add it to the buffet for our next visit?) The ice cream shop had my favorite, rum raisin (open 3-10pm), and the lobby bar made a delicious passion fruit daiquiri! It's nice to have old favorites but also try something new. (If you like pizza, try the jerk chicken pizza at lunch! Or step outside and walk down toward the beach to the new Jerk Hut.) The staff is so friendly here, starting with the bellmen (Shane, Damon, Nikko, Ricardo), security (Angela), front desk, guest services, lobby bar, buffet hostesses/servers (Livingston, Kimberly, Loris), housekeeping, and management/staff (Presley, Angelie, Sherian). We appreciated your service, directly and also behind the scenes. Thank you for all of the improvements/renovations recently done and those almost finished! (Note: Our room no longer had a bathtub like last year, but a walk-in shower. Also, the doors and furniture had been updated.) Little things do make a big difference, like a friendly smile and "how may I help you?" At Iberostar Waves Rose Hall Beach we experienced this hospitality!

TripAdvisor users rated this property 3 out of 5

The good The Bad And The Ugly

1stLetter (Brampton, Canada) on Oct 26, 2024

Where do we start. Check-in was late. We didn’t get our room till 6 o’clock (even the friends we met here had the same problem) We stayed in room 2411 which was probably the worst room to date I’ve been in. For one the hot water doesn’t work after 3am (fyi for all you late night ppl) beds are hard ( but had ours switched out when requested) during half of our stay whenever we put the shower on LITERALLY brown water was coming out for about 2-3 minutes. Never in my life I’ve ever experienced this type of water. Rooms didn’t get cleaned half of the time. But besides those bad things about the room. They were accommodating. The bed was hard they came in with a new softer one.. we had a light issue they fixed it right away. Our phone wasn’t working they came and changed it as well. For the most part they are accommodating. Food: now I’ve been cooking since I was 8 I’m 36 now. I consider myself to be well rounded around the kitchen I do like boujie food. Just to give you a little background on my opinion. Everyone has different taste so keep that in mind. First things first they have the best water I’ve had anywhere at any resort. Because they went “green” they have water stations everywhere around the resort and the water is CRISP COOL AND DELICIOUS. My wife is a water snob and she had no problem drinking from them. So good move on that. Was surprisingly really good. Everything in the buffet was good. I come from a Caribbean background and this was the best place I’ve had food besides Sandals Ochi. Jerk chicken hut on the beach was amazing everyday we didn’t miss it. Italian was not bad. The Japanese tapanyaki was exactly what it is everywhere else. It’s just an experience the food is w/e. Now the resort itself is vary unorganized from paperwork to being charged for things that were already payed. We had a medical emergency and our party needed up paying for a medical report that was never given to them. They don’t really mention what themed parties they’re having. It’s like a broken telephone when it comes to communication. For the life of me I don’t understand why we can’t give food to the staff we payed for. They have to get it signed off… I think management at iberostar caters to Spanish people and tbh I won’t stay again at an Iberostar. We had a tapanyaki table and because our table loved shrimp we wanted more and i noticed “management” came around to watch the portions he was giving us because they’re so anal about money. Iberostar and all these Spanish owned resorts need to pay their workers way more… $1.75-$2.00 an hour is a joke. And then they watch their staff like a Hawk.. BARE NONSENCE. No wonder the general Staffs attitude is down. People will hardly tip and they make the staff depend on the tips which people will hardly give. I mean 300-400 dollars a month is a joke. Case in point while our party was here royaltpn negril went on strike and good they did so. I hope IBEROSTAR SMARTENS UP. And put some more love and equality into their staff. Not the Spanish ones but the people That come here with a smile on for just 1-2 dollars an hour. Entertainment: really good Miguel and string bean and the others apart of the team were LIVE!! I needed up winning a bottle of rum in basketball. Best music I’ve heard at a resort by far! Needed improvements : Fans in the buffet area.. everywhere makes no sense to sweat while you eat it’s stupid. Fans should be everywhere theirs seating period. No if ands or buts. I think Iberostar is more for a show type resort surface level. Also they don’t have ash trays and this a green resort so NO STRAWS!! CLEAN UP THE BEACH SAND!!! We had bad scheduling three days in a row for a free catamaran cruise ( but nothing is for free) we had to do a 1.5 hr presentation that honestly is the biggest ripoff I’ve ever seen. PLEASE GOD DO NOT FALL FOR IT. I mean if you’re a millionaire why would want to be stuck with one hotel chain. I would never especially after what I’ve experienced at this chain. STAY AWAY. No matter how low they drop the price mine went from 129K option to 2260 with a payed flight. Forget it if you want club level just book it when you stay for the extra cost don’t mind their bs. FYI I don’t need Iberostar staff to reply to this cause it won’t make a difference in my opinion and you’re not going to do anything to rectify the issues anyways. I iberostar is only about their money and that’s it. Good food and music tho can’t complain on that part. But people of Jamaica 1 Love. It’s my fourth time here and won’t be my last (only last for Iberostar)

TripAdvisor users rated this property 2 out of 5

Disgruntled Patron

Radcliffe M on Oct 23, 2024

This is the worst 5star hotel I have been to. If I'm to give this hotel a star it would be 2stars. The service was extremely poor, the clubbing was a waste of my dance time. This one I would not recommend anyone to visit based on my experience. I know people will still visit this hotel but i would make a suggestion that needs to be adhered to. The buffet restaurant needs to have 2 separate lines, one for multiple seating and the other for 1 or 2 seated person.

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