TripAdvisor Traveler Rating

This was a lovely hotel and complex. Compared to an other lower rated all inclusive we stayed, we could see the difference in quality. The issue we did have was on arrival we were told we have a large bed and sofa bed. As we were a family of mother, daughter and 12 year old grandson, staying 10 nights we felt we should have been given a room with two double beds. We automatically get this room arrangement in the lower rated hotel we usually stay. We asked if we could be given a room with 2 double beds. We were told in order to move we would have to pay more. As we were tired and just wanted rest we accepted the one large bed and sofa bed. We should have pressed further though. The bed was very big, however, the state of the sofa bed when pulled out was terrible. A flimsy mattress with a dirty protector. It wasnt even made up. So the three of us slept in the big bed. It was really big and we all fit. It would just have been a lovely gesture if they had just moved us to the room with the two double beds even if it was more expensive. That would have been good customer service. We paid a fortune for this trip, having to change our original choice of hotel because it wasn't ready to be opened. Also the hotel didnt feel full and we were there for 10 nights. Even the next day we went back to reception to let them know we were dissapointed with the room. They asked me to leave my phone number so they could let me know later in the day about a room change. No one ever got back to me and we didnt follow up as we had unpacked and making the room our own for the remainder of the holiday. But the point is for a 5 star hotel we expected better. This did put a dampener on our experience. However apart from this the room was clean, made up daily. Staff were friendly most of them said hello when they passed. Food was nice. We mainly ate in buffet room. We did go to the Japanese restaurant one evening, but the female chef we had didn't give us the fun experience that the other tables got. The main dish was tasty though. There is alot to do at this hotel. They have a fantastic games room for the young people. A place nearby where you can watch shows. I missed the Michael Jackson show and didn't enjoy the Jamaican Heritage show, lots of loud banging on the drums. There is so much to do if your not planning to leave the hotel much. Pool area brilliant. Lovely infinity pool. Lots of drinks, although I dont drink so didnt take advantage of that. I also liked the beach area. It was small but it was nice. Themed nights, silent disco for those who fancy that, loads of places to sit with lovely surroundings, free pool tables at reception and in the games room along with PlayStations table tennis and other games in there. Really good for the kids. My son loved it. And I felt safe to leave him for a while there although I sometimes just sat outside to wait in the evening. It was a lovely environment. Our visit was to see family and the party atmosphere wasnt really our scene. We were off site alot during the day and in our room early in the evenings so we dont think we got our moneys worth. We would definitely recommend this hotel but it was a bit too expensive for what we used it for and we didnt get the lovely gesture at check in of just changing our room when we asked.

I recently stayed at Iberostar Waves Jamaica for 4 nights/5 days with my family. We booked through JetBlue Vacations and expected a pool/ocean-view room, but the room wasn’t what we expected and had a shared balcony. We also had an issue with the cable going out. The front desk said someone would come to our room, but after waiting an hour, no one came. Thankfully, we had our Fire Stick. We attended the 90-minute membership presentation and “VIP” breakfast, which was disappointing. I saw a roach and small flies near the pastries, and the membership required around $4,000–$6,000 down plus monthly fees, so we declined. The biggest issue was teenagers repeatedly kicking our hotel room door and running away, even after we reported it. One night, they woke up my 2-year-old son. We took pictures of the kids so we could identify who was doing it. The next day, their uncle and mother approached us at the beach and were more concerned about us deleting the pictures. They apologized for the kids’ behavior, and we confirmed the pictures had been deleted. The hotel eventually told us they spoke with the parents and that the family would be leaving the resort that night. They also sent us a bottle of wine, which I appreciated, but I wish the situation had been handled sooner. On the positive side, the food had good variety with a different theme every night, and the entertainment was good for the most part. Overall, there were some enjoyable parts of our vacation, but between the room, poor communication, cleanliness concerns, and the door-kicking incident, there were too many issues during such a short stay. I appreciate that management eventually stepped in, but unfortunately, I wouldn’t choose to stay here again.

My husband and I spent our honeymoon at Iberostar and really had a fantastic time. The rooms were well-designed. The food options were diverse.

I have to big up the man Biggs in the pool bar!!! He is so nice and always making sure you are being taken care of and have a drink in your hand. Then we have Too Short in the entertainment group that’s my girl right there she is so nice and always makes you laugh and making sure you have a good time. These are 2 of the MAIN REASONS to why we been coming back each year .

My husband and I are currently on a one week trip to Iberostar Rose Hall. Due to reorganization, we spent the first 3 days at the Iberostar Waves hotel. Last night (8/15) for our anniversary dinner, we ate at the onsite Italian Restaurant. Kimberly provided excellent and professional service and the meal was outstanding. Today, (16th) we had a couples massage at the Spa. Joantae and Kerene were our masseuse and they too were knowledgeable, professional and courteous. We are already looking forward to our next trip. We are now at our preferred location - Iberostar Selection Rose Hall Suites spending the remainder of our trip. An update will follow. If you’re looking for your next vacation location, check out Iberostar Selection Rose Hall Suites you’ll not be disappointed.