TripAdvisor Traveler Rating

Food, staff and weather were very good. Beach and ocean rocky, muddy and lots of seaweed. Room was okay, but we were above the sports bar and it was extremely noisy from 9pm to 2:30pm. We discussed with the front desk to no avail. Safe did not work and took 4 hours to get resolved. Other parts of the room was good. Nice bathroom and bed. Mini bar restocked everyday. Cleaning staff did a good job. Italian, Japanese, Smokehouse and buffet restaurants the best in the Caribbean. Only reservation required for the Japanese restauurant. The hotel just opened from the hurricance just before Christmas. They have done a very good job getting it repaired. Price of the trip was good and likely the cheapest it will ever be in Jamaica. We only did the Luminous Lagoon. What a cool experience.

We had a great experience! Super friendly staff, and the entertainment crew -- Vanessa, Nelly, Stretch, and Reflex, were awesome. The pool and beach games, and sports bar entertainment were fun and just enough without being over the top. The vibe in Jamaica is so chill. If you've ever been to Mexico, you'll get it. The base attitude of everyone is very different. Very chill. Yah mon. The rooms are very spacious and comfortable. We had an ocean front and ocean view. The buffet was decent. Not great not terrible. The steak house was great. Filet and lobster was yum. Lunch outside everyday was great. From noon on thru the evening there is Jerk chicken, rice and peas (red beans), and curry chicken patties (empanada ish) on the beach. They chop the chicken right in front of you and slap it on a plate . It's amazing. 2nd time in Jamaica and it won't be our last. Trish, Brian, Charlie and slacker Jack from KC.

We were really disappointed with our recent visit to iberostar waves hall January 5-12th 2026. This hotel should either hire more locals for support or should close down to fix the issues below. 1.) Elevators were not working 70% of the time we were here. I am recovering from my a hip adductor injury and was travelling with my elderly mom. The stairs were brutal, especially with luggage. This was not communicates to us prior to arrival or even at arrival. 2.) The facilities were very run down (or maybe impacted by hurricane and not fixed), for example, the main bathroom beside the beach had no door handle to get in. It was completely broken. Additionally, another bathroom door did not close at all due to what appeared to be damage to the wood. 2.) When the elevators did work (30%) of the time, there was a significantly disgusting urine/fish/sewer smell. I was unable to figure out what it was, but it was not good. 3.) The grounds were being maintained by the staff (great), but it was done at the cost of the guests. There was construction noises and unfortunately we were unable to use the seating areas close to the lobby that were outside as construction was happening. None of this was communicated to us, nor reflected in the price. 4.) Buffet service was so slow. We would sit down for breakfast and not be served coffee until we were almost done. Additionally, during busy times, tables were not set quickly enough and we had a hard time finding a clean place to sit. 5.) Beach is nothing like what is portrayed in the pictures by the resort. We did not swim or stay at the beach at all, it was very rocky, dirty, and tight… the pictures were so deceiving. Do not come here if you are after a beautiful beach vacation. Positives - The food was amazing and the people were friendly. However, I will not be back.

Just came back from this resort and it was amazing. The entire staff was absolutely incredible. Our room was always cleaned, sometimes 3 times a day. The mini bar was always topped up with everything. The bar at the pool was amazing and the bar staff's drinks where always done to perfection. I recommend the Bob Marley. The pool activities where fun and there was always something going on. The shows at night where fun and they entertainment team was phenomenal. The food at the beach was great and the buffet was awesome. The Asian restaurant was amazing and had a great atmosphere. They are doing some construction on the resort but you wouldn't even know as we never heard any noise. We went to the falls and Bob Marley tour for the day and I highly recommend going( look for the guide named Bark he is hilarious and very knowledgeable). The beach was nice but there is some seaweed on the sea floor but that didn't bother us. We never had any issues with this resort. We definitely recommend this resort to everyone. They really made us feel welcome and made our 20th wedding anniversary special (we spent our 20th wedding anniversary there on January 7). Just know that when you go there hurricane melissa really devastated parts of the island and the Jamaican people are doing their best to make you feel appreciated to have you as a guest in their beautiful country.

I visited with my mom and husband mid Dec 2025, we were one of the first guest to arrive on the official day that they opened, we enjoyed the tree lighting ceremony. Despite being affected by hurricane Melissa they made sure that the guest were comfortable and rigorous construction was still being done. Our visit was very welcoming from the entertainment team, the dining room team, just about every one was very pleasant. The food selection was very good, lots of variety, themed night at the restaurant was exceptional. A big shout out to ,Marcus one of the chef, the food severed on the beach side was good, A big shout out to Aniffiah, she is the lady that wear the glasses who greet guest on their way to the buffet, very pleasant and welcoming, always smiling. Too Short, and Red Bull from the entertainment team, Too Short took the time to play Ludi Board game, humble young lady. Our overall experience was exceptional. Two days after landing back home, I realized that the hotel drew $CA 588 from my credit card, Just to add, we didn't buy anything or destroy anything. I called several times no body picked up the phone, i emailed them as well no response, so my bank is investigating the withdrawal, as the hotel reservation was paid for in full from Oct 2025. And as per information from my bank it is extra charge that you guys took from my credit card. I am hoping with this review you guys will do the right thing. As i am trying hard not to let this extra charge take away from the beautiful experience i had at your hotel. I would love to re visit this review to let the world know that the extra charge was rectified.