TripAdvisor Traveler Rating

Great facilities with awesome spa, pool and workout room. There is also a Squash court. I loved the kindness of the staff and how eager they were to help and make the stay extra special. The rooms are not the most modern but comfortable and clean.

We visited this beautiful property in November so it was their shoulder period. We were disappointed when we ordered a drink from the restaurant and I received a lackluster Caeser with a sad tomato and lemon garnish. We decided to cancel out dinner reservations and go into town instead. We had a wonderful dinner at Bistro Montebello, I highly recommend it. This hotel nerds some love and care. Please buy some new bed linens. My duvet was thin with no feathers fluff left. My sheets were very worn. I love this property but it's a sad Fairmont compared to other properties.

The staff at the front desk were great, but the interior seems quite run down and in need of an upgrade. E.g. my room was quite dark, the bathtub didn't drain. The food was also sub-par and there were a lot of flies buzzing around our head all day and sitting on the food. However, the location on the lake is quite nice.

We chose a three night stay with you in order to celebrate our 52nd Anniversary and we were not disappointed. The building is remarkable. The staff members were friendly and efficient. We particularly enjoyed the walking trails.

The location of this property is very nice. The lobby is cold and drafty. The 6 sided fireplace is rarely on. It is the main focus. They should all be lit and roaring. The older gray haired bartender was rude and made a really bad margarita. The breakfast buffet was superb. There is little to see in the town of Montebello. The hotel needs to be spruced up. Very tired carpet and window treatments.