TripAdvisor Traveler Rating

Nice stay but somewhat disappointed after reservation promised some form of recogintion for our wedding anniversary . Hotel did not follow through with any recognition of wedding anniversary. Our breakfast server was attentive and pleasant.

I’ve been coming to the château montebello for a very long time. The rooms are showing their age (wallpaper peeling from the walls, hair drying broke, backed up sink in the bathroom etc) and the staff is not very friendly or efficient so this time I was really disappointed

I highly recommend this hotel. We had a great time relaxing by the fireplace, swimming in the beautiful pool, walking the grounds and dining in the restaurant. The Covid-19 protocols made us feel very safe. The hotel had a lot of amenities that we did not even try - mountain bike and other rentals for outdoor activities. We will come back when the weather is nicer to take advantage of those offerings.

Unfortunately Covid has really impacted the Fairmont brand. This is my third stay during Covid at a Fairmont property and yes I feel very safe by their measures but extremely disappointed with lack of staffing and with the luxuries that have tanked. In the past you would always get outstanding service Now they still aren't serving their signature Fairmont cocktails. When we arrived at noon to hang out in the lobby by the fireplace with friends the bar couldn't open till 4 due to staffing. We wanted to order food but had to either dine at the restaurant or go pool side. Our dinner was excellent so that was a bonus. All 4 of us enjoyed our meals. Our renovated room was lovely but the linens were disappointing and the thin duvet wasn't as plush and luxurious as we are used to. The mattress felt extremely firm. At breakfast we had a very stern waitress that almost rolled her eyes when we decided not to do the breakfast buffet, it was almost comical how cross she was taking our breakfast orders. Another huge issue I have is everytime I have a $50 CAA food and drink credit or this time a $20 dinning creditwith their Sunday getaway it is always this big deal at the restaurant and at reception. We end up taking about 20 minutes checking out with these credits each time. It seems so unnecessary. We are visiting the Chateau Frontenac and Queen Elizabeth this February. I am really hoping we can have better visits because it is such a shame to continually be disappointed with the Fairmont brand.

The hotel seems to rely on the “rustic look” to justify the overall old and dirty carpets and old/used furniture at the foyer and in the rooms. A disappointing stay at best. You pay good money for small/basic rooms and very small bathrooms. Everything costs money, theres not even a complimentary coffee when you are waiting to check in: Starbucks coffee from a dispenser. No one to help you with the doors outside “peek” hours but eager for the tip when they are there. Not the doormen’s fault, it’s just the way the hotel seems to be managed. I’ve been there on about 10 different occasions (all organized events from an employer or friends) and nothing seems to have changed outside a newly renovated wing (that costs more)!