Fairmont Le Chateau Montebello reviews
3228 TripAdvisor reviews
You Need To Come To Chateau Montebello in the Winter!
Ted K (Burlington, Canada) on Feb 03, 2025
Historical hotel with a lot of activities for the whole family. Fantastic lobby ! Rooms are rustic but very comfortable ( It’s the largest log cabin in Canada). Dining room was very good. Breakfast are fantastic!! Pool, hot tub and sauna were great . The exercise room had great equipment. Christmas lights were magical. Sitting in lobby around a great fire and talking with other guests was great!
Honest Review of Château Fairmont Montebello
Simon-Pierre S on Jan 20, 2025
Highlights The location is undeniably stunning, with an enchanting setting and a variety of activities for everyone. The site has a certain charm that makes it ideal for a relaxing getaway or active vacation. Additionally, the bar service located in the basement was a true highlight. The bartender was incredibly cheerful and attentive, creating a warm and friendly atmosphere. We had an excellent time sitting at the bar, enjoying his great mood and flawless service. Furthermore, the on-site massage service was particularly relaxing, providing a highly enjoyable experience that allowed us to fully unwind. Now, let’s talk about the negative experiences: Unfortunately, the price does not reflect the quality of the overall experience: Exorbitant prices: At $594 per night for a room without breakfast included, it is excessive. The continental buffet at $86 for two was disappointing and very ordinary. Room comfort: For the price, the room lacked charm and maintenance. The window insulation was poor, resulting in significant heat loss. We had booked a "deluxe" room, but it did not match the description or our expectations at all. Poor dinner service: The attitude of our server during dinner was dreadful—unpleasant demeanor, curt tone, and no effort to make the experience enjoyable. We felt neglected compared to other tables with larger groups. Billing errors: We were charged for meals and drinks we never ordered, which further worsened our experience. Poorly maintained facilities: The tennis, deck hockey, and basketball courts inside the dome were barely heated, making the activities unpleasant during the winter. We had to play tennis in coats and beanies, which was far from enjoyable. Conclusion Château Fairmont Montebello is a beautiful place, but it is far too expensive for the quality of services and amenities provided. My partner and I were disappointed with certain aspects of our stay. While the bar service and on-site massage were standout experiences, the rest of the visit did not meet our expectations for a romantic weekend. You can likely find a much better experience for a more reasonable price.
Visiting an old friend.
M7882EVjamesh (Montreal, Canada) on Jan 07, 2025
I have been staying at this Chateau, off and on, for over 50 years. After COVID we had a forgettable stay but decided to give this venerable institution (will be celebrating its centenary in ~6 years) another chance and were not disappointed. All of the old charm and service were back. Now, if they can only get the indoor pool water properly heated! Great to see Bruno at the lobby bar and make the acquaintance of the concierge, Gregoire, who was everything you expect at a Fairmount.
Great way to end Christmas Holiday. ??
Sherpa23112319561 (Tichborne, Canada) on Jan 04, 2025
Busy, very very busy , end of holiday crowd. Great staff and everything was very on point. What an amazing job everyone was doing during such a busy time. The hotel was sparkling. I needed two extra duvets; no issues right there!!! Room 201. Cozy, fresh air, self climate control was wonderful. Spa products, towels great quality. Thank you. Wendy & Martin Diegel
Not worth the price!
Julie C (Ottawa, Canada) on Dec 10, 2024
I attended a wedding on December 6, 2024 and stayed for one night at the Chateau. I was a little shocked at the sticker price of the room and the drinks and found the stay to be just ok. The room was clean and so was the washroom but definitely over priced.