TripAdvisor Traveler Rating

Excellent service! Very clean room, well taken care of property and very safe. The location is great for trips uptown to Times Square, Bryant Park and Central Park in easy walking distance as well as very close to subway stops for quick rides to Brooklyn, Wall Street and seaport views. Absolute perfect location! Quieter than Times Square

Very disappointed- dingy, frayed and badly stained carpet, lighting needed new bulbs, AC did not work either night despite being reported twice, front desk help was minimal. I am surprised this hotel meets Marriott’s standards.

We had to check in at 2 PM on and guess what we ended up checking in 6 PM because somehow they make the room and they gave our room to someone else even though, meanwhile, I have a gold status with a Marriott, the receptionist said that’s for the delay. They would give me a 15,000 point certificate which I never received because I wanted to check into a different hotel. That night I was supposed to propose to my girl which I ended up postponed and on top of that I didn’t get my point even though that will not make my satisfaction, but also I tried reaching them out. They never responded and this is the worst experience ever.

The hotel is very well located, but unfortunately it suffers from a some lack of maintenance. The rooms are poorly soundproofed – it feels like you’re right on the street. The breakfast area looks outdated, with chairs and sofas covered in stains of all kinds. The front desk staff spend most of their time on their phones, don’t greet guests, and show little empathy. On the positive side, the breakfast staff are attentive and friendly, and the beds are of good quality. The rooms are a bit old but kept clean. One last note: don’t even think of running the heating or AC at night – it’s far too noisy.

This was the most disappointing Marriott property I have ever stayed at. The front desk staff were unprofessional and discourteous, which set a poor tone for the entire visit. The property itself was average at best; the only positive aspect was its convenient location. By contrast, my experience at The Shelbourne in Dublin, Ireland—a truly first-class Marriott hotel—was exceptional. I would strongly recommend that the staff at the SpringHill Suites receive hospitality training modeled after the outstanding service provided at The Shelbourne.