TripAdvisor Traveler Rating

The location is great. However our room was terrible. Worn furniture, torn carpet, towels were super thin, non working electrical outlets, huge ceiling stains. I mentioned this to hotel staff and nothing was done. We used 4 nightly upgrades and were incredibly disappointed. We’ve stayed here many times but this will be our last.

There's is visible mild and water damage on the ceiling of our room. The room smells moldy as well. Great view but can't believe they would let this go without some sort of remediation. The radiator will also blast cold air right onto the bed if the temp rises a degree above the setting.

This hotel's biggest asset is its housekeeping staff. Every housekeeping staff member we interacted with was charming and couldn't do enough for us. We made some requests for extra pillows etc, and they couldn't have been more delightful or responsive. As for the rest... The night we checked in, the scent being pumped through the air conditioning (or maybe it was the cleaning products) was so strong it felt suffocating. Thankfully, it seemed to disapate over the following 24-hours. If it hadn't, I would have needed another hotel. The rooms are poorly laid out. Small rooms are to be expected in NYC, so what you do with the space matters. Putting a partition (desk and closet) in the middle of the room, made it more cramped, dark and diffictult to move around than necessary. The sad, slumpy looking couch wedged into a dark corner, looked dirty and took up precious space. The power outlets at the desk are so close to the tabletop, you can't get a typical Mac transformer to plug in. I had to charge my laptop at the bedside table, and then move it to the desk to use it. Other than that, it was a typical hotel of this standard. Nothing special, certainly not $400+ per night worth. We'll be staying somewhere else next time.

This is probably the worst Marriott property that I've ever stayed in (I'm a Lifetime Titanium Elite, so I've stayed at a LOT of Marriott properties). First of all, no extra amenities at all, such as a simple bottle of water in the room (you can purchase water at the front desk for $4 per bottle). Secondly, the hotel breakfast closes down promptly at 9:00 a.m., which is fine unless you want another cup of coffee after 9:00 a.m. - they pick up the coffee containers and dump the remaining coffee. Our room was so tiny, that there was almost no place to hang up or store the warm, heavier clothing that we brought for this trip. In addition, the lighting was horribly dim, making it difficult to distinguish clothing colors, and reading. I will never stay at this property again. As a side note, our friends used points to book their room, and still had to pay almost $500 per night even with the points - ridiculous!

Eunice from the front counter was extremely helpful in addressing my credit card payment matter. She was pleasant and was very professional. The location of the hotel is good, near Penn station and is in a safe area. Despite being busy, she was patient. A big thank you!