The Westin New York at Times Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

4131 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful Westin Hotel

Simon M on Feb 17, 2024

Great hotel in the heart of Times Square, minutes away from most attractions, including, Empire State Building, Intrepid Museum and The Edge. Restaurant very good and all staff were very friendly and helpful. Highly recommended to visitors of NYC.

TripAdvisor users rated this property 5 out of 5

So Much More Than I Expected!!

Joshua H (San Antonio, Texas) on Feb 16, 2024

My experience began about three weeks before I checked in. I booked on Expedia, so my reservation wasn’t attached to my Bonvoy membership. I thought nothing of it, but I received an email three weeks before I checked in notifying me that the staff had found my email address and attached the stay to my membership without me asking them to do so. Fast forward to my check-in, which was quick despite a long line. The desk clerk informed me that my $130 resort fee included $30 a day in food and beverage credits! I’ve never heard of that before! The room, on the 23rd floor or about the middle of the building vertically, is ostensibly one of their more basic. Nonetheless, it is spacious for 1-2 people, especially for the TSQ location. It’s not a TSQ view, but I have a nice view of 42nd Street. The bed is super comfy, and the bathroom includes a tub (!) with a rain shower. Housekeeping was friendly and efficient. The one slight unpleasantness was the TSQ noise, which the hotel can’t help given the location. FDNY/NYPD sirens are loud at 2AM. Overall, this property cannot be beaten, especially for the price (and on a holiday weekend no less!). I will recommend it to anyone looking to stay in TSQ.

TripAdvisor users rated this property 5 out of 5

Elegant Gem in the Heart Of Times Square

Dan H (Ashburn, Virginia) on Feb 14, 2024

My wife and I travel a lot, and we have been to many of the high end hotels in the Times Square area. The Westin Times Square hotel is our favorite! There are many reasons why we love this hotel. The location is fantastic. It's a 2 minute walk to the center of Times Square. It's close to all the Broadway theatres/restaurants in Hell's Kitchen area. It's steps from a Subway line. The rooms are elegantly appointed, and are very modern. The bar on the 2nd floor is very nice, and they serve excellent drinks. The beds are clean, comfortable, and beautiful. You feel like you are in a special place when you step into this hotel! No matter where you want to go in the city, the Westin is the premier place to stay!!!

TripAdvisor users rated this property 5 out of 5

A gem near Times Swuare

doubledutch153 (Glencoe, Illinois) on Feb 04, 2024

Outstanding one night stay at the Westin. Easy check-in (several hours before 4 PM which was so helpful), lovely, commodious room with northern view, great bathroom with multi-featured shower (and very cold water in the sink—perfect), and nice staff throughout. Terrific location for Broadway shows and restaurant and shopping access. Highly recommend.

TripAdvisor users rated this property 5 out of 5

Brilliant hotel just slightly away from the hustle and bustle of New York / Times Square

Charly J on Jan 29, 2024

Great location, hotel smelt clean and fresh. Room appeared spotless, comfortable bed, great views of New York! Thanks to virgin holidays we didn’t pay resort fees, got a 20$ target gift card and later check out. Our first time in New York and will certainly stay here again if we return :)

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