The Westin New York at Times Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

4159 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing, we will visit again!

JuliaAlexys (Rotterdam, The Netherlands) on Jun 19, 2024

We had a lovely time at this hotel back in December. They gave us a free upgrade to a lovely room with a view, a Starbucks-giftcard, free trips for musea and fun activities in the city, on top of free bike rentals, laundry credits and F&B credits. Overall luxury experience. Staff was very kind, especially the lovely man behind the counter that hands out tickets for trips and knows all about musicals and fun things to do in the city. Convenient location, in the heart of the city and very very close to Chick-Fil-A (which is our favorite fastfood outlet ever!) Rooms were gorgeous and tidy.

TripAdvisor users rated this property 3 out of 5

Great location!

FLHarlock (Tavares, Florida) on Jun 05, 2024

Spent four nights here and have mixed feelings about ever coming back. On the positive side, you cannot beat the location. Walking distance to Central Park, NYC Library, Empire State Building, and obviously Times Square. The room was clean but dated. The bed was super comfortable. My favorite was the rainfall shower that I actually fit under (I’m 6’6”). Now the negative. For the price I paid here I’m disappointed with the amenities. Mostly the fact that there’s no free WiFi and I made the mistake of trying the breakfast buffet my first morning. Powdered eggs and make your own waffles for $30! Seriously? Motel 6 has free WiFi and free powdered eggs buffet! My only other issue was maintenance. The mini fridge didn’t work, the phone was out of order, and the hair dryer only blew cold air. I expected more but still had an excellent visit to the greatest city in the world. I might return.

TripAdvisor users rated this property 1 out of 5

I had something stolen from me in room 1735. I reported it to managers and nothing was done about it, I don’t recommend

NilsonA86 on May 31, 2024

I stayed at Westin Times Square from 03/25 until 03/29/24. I had something stolen from me in room 1735. I reported it to managers and nothing was done about it, they didn’t care and didn’t give me any support at all. I don’t recommend this hotel!

TripAdvisor users rated this property 5 out of 5

Great views, wonderful staff

Michelle C on May 24, 2024

This hotel is comfortable and in a great location near Times Square and all the Broadway shows. We upgraded to a corner room on the 42nd floor and it was terrific! Views on both sides and a great big window in the bathroom. The beds and pillows are extra comfortable. The staff is friendly and the consierge was very helpful. Food is crazy overpriced! But we had a $35 credit each day so we ordered one breakfast to share. The American breakfast was large enough for two people and saved us a ton of money by not buying breakfast each day. We got a free bottle of water each day in the room too. The shampoo/conditioner was great for my easily tangled hair. My only complaint is the size of the towels, as a plus size person, larger towels or a robe would have been a nice touch. This is a place we would definitely come back to!

TripAdvisor users rated this property 4 out of 5

Average hotel, yet excellent sleep.

moc2008 (Bolton, United Kingdom) on May 23, 2024

The hotel is tired even by 4* standards & the communal carpets are filthy. Our room had a great view on the 40th floor with a view of the top portion of the Empire State Building ( the friendly concierge stated we'd been upgraded). Additionally the room was very quiet & beds were incredibly comfortable & induced sleep quickly each night. Slightly disappointed overall but a great nights sleep won us over.

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