Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Welcome to a place where time ceases to tick and begins to flow. Where every sense is soothed and energy is restored. Where your well-being reigns supreme. In the center of Times Square, New York City all around you, discover a hotel destination where you stay at your best. Experience a whole new level of luxury and serenity at The Westin New York at Times Square. This is how it should feel™.
Resort fees include
- $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room per day)
- $10 Laundry credit (per room per day)
- Premium Wi-Fi
- Local, long distance and international phone calls
- Choice of one of the following (per room per day) 1; (1) ticket to One World Observatory , (1) ticket to the American Museum of National History , (1) ticket to Madame Tussauds, (1) pass Double Decker Bus Tour
- Gold, Platinum, Titanium and Ambassador Elite members receive one complimentary $5 Starbucks Gift Card
- ** Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
873
Inclusions
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 2 guests in the room
- Smoke-free
- Upgraded amenities
- Complimentary daily newspaper
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Laptop safe
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Plush Heavenly Beds®
- 2 queen beds
- No more than 4 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Smoke-free
- Upgraded amenities
- Complimentary daily newspaper
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Laptop safe
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Plush Heavenly Beds®
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Check-out time: 12 p.m.
Wi-Fi
- Lobby available ($)
- Room available ($)
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Foundry Kitchen and Bar | À la carte | Grill/steak house | Breakfast, Dinner, Lunch |
- Rooms: 873
- Fitness centre: on site
- Business centre
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Valet parking available ($)
- Theatre ticket desk
Exterior
Lobby
Fitness centre
Foundry Kitchen
Location
Reviews
Nice, Very Warm and a rude front of house chap - expect delays on check in
Quest14029657637 (Bonvilston, United Kingdom) on Jan 03, 2022
Nice place to stay with the family. Hotel is quite warm and no place (apart from Bar) to get a cold drink. Had to request a fridge for the room to get our own drinks. Overall very impressed but were disappointed with the attitude of one of the front desk staff “Casey” - after a long flight and arriving he explained our room wasn’t ready and it was 7pm - rather than help he was quite sarcastic and rude and tried to use Covid as an excuse. Tried to explain we should have been warned about the delay but he said “check in isn’t until 4pm and can’t understand what my problem was” Apart from “Casey” all staff are polite, welcoming and very helpful.
Beautiful hotel in a convenient location!
ChadandJen (Denver, Colorado) on Jan 02, 2022
My husband and I are return guests to the Westin New York Times Square. Friendly faces, clean rooms, a great location convenient to the subway, and walking distance to a lot of the touristy type things you would want to do (Times Square, Shopping, etc.) Please keep in mind that ALL hotels and everywhere in the hospitality industry are working through kinks right now. It is difficult to keep full staff at places, and there is nowhere in this world that we have visited that is "back to normal." This was apparent at the hotel bar/restaurant. You will not find a full menu like you're typically accustomed to, and the choices of wine might not match what is actually available that evening. Be sure to "go with the flow" and tip your servers with kindness. Everyone is doing the best that they can, and without them, we wouldn't have the opportunity to be overlooking the beautiful city views while enjoying the human connection of other guests. Special Thank You and recognition to Vesela from Check-In/Front Desk--she helped us check-in seamlessly while quickly answering any questions we had and helped us to coordinate our friend's check-in (who was coming in the next day). We loved her customer service and friendliness. Special Thank you and recognition to Stefany, our server at The Foundry, who was getting slammed with huge parties at the end of the evening but was still able to provide us great service and answer questions about the wine substitutes that were happening on the menu as we received a different wine than we had originally ordered. We had the opportunity to connect with her personally as the big parties cleared out, and heard about how crazy things have been in NYC for the hospitality industry, and how much she appreciated our support and flexibility when it came to juggling the menu changes and large groups. Special Thank You and recognition to Terry and Michael, for their incredible customer service and dedicated leadership. We appreciated your communication, kindness, and your helping to make our friend's birthday visit a special one! We also appreciated you helping us with our folios after check-out to ensure the right person was billed. THANK YOU to the entire Westin New York Times Square team for taking such great care of your guests and for giving return visitors like us a safe place to rest in the evenings while also providing us a great home base for exploring. Happy New Year and Cheers to brighter days ahead!
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