TripAdvisor Traveler Rating

Tonight I had a wonderful server named Tomy. She was incredibly hospitable, warm, and attentive. It’s not every day you experience that kind of genuine old-school hospitality anymore. She represented the Sheraton — and most of all the Marriott brand — beautifully. It was the little things that stood out most: placing the lid back on our used dressing, bagging our items for us, asking if we needed extra paper napkins. The grace behind her service was truly refreshing and made such an impression on our evening. Thank you, Tomy, for reminding us what heartfelt hospitality looks like.

Avoid the Sheraton Park Hotel in Anaheim. You need a code to turn on the air conditioner! Guests cannot control the thermostat. Unless you like to fry, avoid this hotel.

I had another excellent stay at the Sheraton Park Anaheim, and the lounge staff truly stood out—everyone was incredibly friendly, welcoming, and attentive throughout my visit. A special thank you to Matthew, the front desk supervisor, who handled all my questions with professionalism and care. We’ve been coming to this hotel for many years, and it continues to exceed expectations every time. As a Bonvoy Ambassador Elite member, I’ve experienced many properties in the Disneyland area, but this one remains, by far, the best. Highly recommend!

Terrible. I booked 2 rooms for me and my family and my friends at this hotel as an agent through our agent website for a retreat happening in April. When we got to the hotel, we were rerouted to another hotel because they said a pipe busted and there was flooding in our room. When my friends arrived 15 minutes after, they were told the same. This flooding happened to both rooms, apparently. I was told that I would be refunded and our room at the Hilton would be free of charge. We rushed off to the Hilton because the retreat was starting in 30 minutes and we didn't want to be late. It has been an awful experience trying to receive our refunds. They are telling me and my host agency different stories and actually disconnected us when we were holding on a 3-way call. I am so upset about this and as an agent, I do not recommend this hotel. My guess is they actually overbooked the place and then sent us off nonchalantly to another hotel. I do have to say that the Hilton was a nicer hotel, so I was thankful for that, but my experience with this one was awful.

Great stay! This is my second or third stay at the Sheraton park in Anaheim. Not only is this hotel in walking distance of the Disneyland park, but the staff and service are fantastic. Shout out to Cielo who helped to make our stay comfortable and enjoyable. We wanted connecting rooms for our girly weekend, which we received as well as an early check-in for one of the rooms. We had a park view and enjoyed the fireworks at night. One suggestion would be to add a microwave in the M club lounge. Otherwise, this stay was perfect!