Sheraton Park Hotel at the Anaheim Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

2723 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Disneyland Option

Stacysa (Chico, California, United States) on Jul 02, 2022

We usually stay at a nearby Marriott property, but when unread this had been renovated, we decided to give it a try. Hotel was gorgeous inside. Staff was helpful and friendly! Great location near Disneyland. Room was a bit small for a family of 4, but it was well designed and we were barely in our room anyway.

TripAdvisor users rated this property 5 out of 5

Great hotel, location, and staff! Right next to Disneyland!

287julietm on Jun 28, 2022

Had an amazing time at the Sheraton Park Hotel! The hotel was very clean! Room #141 was the best room for people with pets. The staff was amazing and very accommodating. We got free hi-speed internet sesrvice as a Marriott Bon Voy member. We accidentally left our van door wide open and thanks to security, nothing was stolen from our vehicle.

TripAdvisor users rated this property 5 out of 5

Beautiful hotel, friendly staff

JonesSally2021 (Memphis, Tennessee) on Jun 27, 2022

This hotel is absolutely gorgeous. All the staff were helpful and friendly but especially Alexis who checked us in. She was professional, welcoming, and knowledgeable. She definitely put our stay off to an excellent start. Would definitely stay here again.

TripAdvisor users rated this property 1 out of 5

Stuff stolen from room, low communication

JamieJoTr1999 on Jun 20, 2022

I’ve been a long time guest of the Sheraton. I’ve been coming here with my family since I was 11 years old and have never had any issues with this establishment. This last visit, though, ruined everything for me. My boyfriend and I had stayed here in December of 2021 while the Sheraton was being renovated and got invited back to stay again with a 20% discount. We came back because that’s a pretty good deal. On the day of June 17th, we had left for the theme park and came back at around 3pm to rest, we put up a privacy tag so no one would enter the room. At around 4pm, someone had entered our room unannounced and I had to announce that people were in the room, then they left. We thought it could have been an honest mistake, we didn’t even know who it was since they didn’t say who they were. We left the privacy tag up the next day while we were out, just because we didn’t want anyone to come to the room. We came back at around 5, everything was perfectly fine and left at around 6:30 for dinner. We returned to our room exhausted at 11:30 and went straight to bed. The next morning we woke up, ready to start our final day at the theme park, I needed to find my hand lotion which was located in my purse. Except, we could not find my coach purse anywhere in the room. My purse had gone missing along with my engagement ring, my work clothes, my air pods, a pair of custom disney ears gifted to me, and the items I had bought at the theme park the day previous were gone. The manager Luis put all charges on hold. Several managers reached out to us but none of them followed up with any answers or solutions other than Ian, but even then insurance is going to handle it all. I don’t know where my items are or if they are looking into it, it seemed like the managers just wanted to pass off our problems. And at the end of this all, we had to pay full price for every night of our stay when $1000 worth of my stuff was clearly stolen. Never staying here ever again. All of the wonderful memories I had here as a kid are overshadowed by this incident which should never have to happen to anyone.

TripAdvisor users rated this property 1 out of 5

Won’t be staying here again

Disneylove89 on Jun 19, 2022

Sorry, but as a family we did not enjoy this hotel. Let’s start with the room. Very small for a family of four, not enough chairs for us to sit and dine if we do order takeout. Very small fridge that doesn’t seem to keep your items cold, mini freezer did not work as we brought many ice packs to bring to the trip since Disney doesn’t allow loose ice. No microwave. There were issues with the bedding and blankets, lots of flyaway dusts. We wore black tshirts and you can clearly see that we looked like we slept with a dog. The blankets also make cracking noise— easy to wake up the kids. Next, are the elevators, I know is newly remodeled but the elevators sure don’t look like it did. We stayed on the fourth floor and the elevators do not indicate if you are going up or down, we constantly have to ask everyone who landed on our floor and ask if they going up or down. No Covid precaution signs anywhere on the floors. Next the staff, the lady did not offer bell service at check in. I assume most of us came out of state and country which means most of us have a lot of bags and luggage. Check out was a nightmare!!! super long lines, may I suggest a line for check in and one line for check out. Finally, what really pissed us off is the parking. When we arrived there was no parking but there was a section right on what it looks like the motel side parking, we must have missed the sign that says valet. Well we parked there and asked the bell service guy and he nod his head saying is fine. The next couple hours we got a notice that says courtesy notice- this area is for valet parking. First of all if we pay for parking we are going to plan to park somewhere, I don’t understand why we have a notice when YOUR staff says it was fine to begin with. Overall and honestly, I wouldn’t want to stay here again due to those issues I’ve listed above.

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