Our family has always stayed at this Sheraton whenever we visit Disneyland. On our most recent stay, housekeeping accidentally threw away my daughter's nightguard that she wears to keep her jaw from locking when she sleeps. Trey, a manager, told us they could reimburse us up to $500 but that we should go through the hotel insurance instead since the nightguard cost us over $700 to have made for her. We completed all the paperwork for the insurance and then once we returned home the general manager, Ian, emailed us that we would not be reimbursed by the hotel insurance company. This is not the first time something like this has happened at this hotel. Several years ago on a previous stay housekeeping accidentally took my daughter's blanket. Luckily, in that case they found it, apologized, and returned it. Horrible management and housekeeping. We will not stay here ever again.
2023 Club Level Review -- Modern, Upscale Disneyland Good Neighbor Hotel
Jan 19, 2023
This review emphasizes current 2023 club level experience. Stayed here for 3 nights between Xmas and NYE 2022. We're a gay couple, mid-30s, no kids, but we knew what we were getting into at Disney.
A typical day we experienced as club level guests:
Club lounge is on first floor near lobby. Club rooms are exclusively on the top floor, I believe; so it's a bit of an event go to the lounge as you have to pass by other guests, walk thru corridors, then outside and then into the lobby building to get there. You will be asked to show proof of club access (a paper access card), and depending on the lounge employee working, you might feel a little "pushed" to present this card upon entering. While being exclusive, it’s not a very exclusive experience. There is a back entrance/exit to the lounge that opens out to a patio by the pool. This was note really open when we were there. As it was inclement weather, I’m sure if this is used as outdoor seating for the lounge, although no one stopped us from entering/exiting this way.
The lounge is big, bright, and all laminate flooring. AKA: LOUD AND COLD.
AM: Coffee, tea, fruits were available in morning and evening, possibly throughout the day, but we were at Disney so N/A for us. Breakfast offerings were decent. Generally, scrambled eggs and frittata, as well as oatmeal for hot offerings. Sliced bread and bagels + a toaster and small (SMALL) pastry and muffins for morning carbs. Cereals, hard boiled eggs, and fruits. The morning brewed coffee was very good; there's also a self-serve espresso machine.
PM: Wine, sparkling, & beer for ABV offerings. Evenings only, obvi. You receive drink tickets at check-in, so this is not an open bar type offering. However, I'm certain you could easily get more tickets if you asked. The club employee pouring will ask for your tickets (received at check-in) and your club lounge pass.
Evening hot food options vary. Our first night, they had -- no joke -- THE BEST PANKO ONION RINGS WE'VE EVER HAD. Ever. And we know onion rings. DE-LISH-US. Everything else was good on subsequent nights: mini samosas, pita, hors d'oeuvre type foods. But those onion rings omg. Evening cold options were cru de te and sliced cheeses which were all very good.
Now for my tips:
Please make sure you bring your club level pass and drink tickets with you. This was a recurring issue and did hold up the pouring line. Again, it’s a trek to go back to the 14th floor and return, so I understand guest frustration over this. Just set yourself up for success by keeping these on you.
The evening club lounge employees were not the most attentive. We had one good one the second night, but otherwise they were a tad awkward. This did mean that tables were left messy and no pourers to be found – for what seemed to be a while and wine pours were never even lol. This hotel also refrigerates their red wine for whatever reason.
Next, and I caution you all in advanced, the lounge guests:
This is not a Disney-priced club lounge. AKA: be prepared for some rowdy kids with overly nonchalant parents in this lounge. I’m talkin’ like they’re in their living room after a big bowl of lucky charms and a cinnamon roll on Christmas morning. It could be mayhem at times. But you know what? It’s Disneyland! We were excited to be there, too. But this was, indeed, mayhem.
All in all – the lounge: not a comfy, cozy, or relaxing spot to be after a day in the parks. But bring the drink coupons and you’ll survive.
The Rooms: Club rooms = 14th floor, so obvi you request a park view – and it’s fabulous! Do note that everyone else will also request a park view. You will hear the kids next door to you being just as wow’d with the view of Sleeping Beauty Castle as you are! There is little-to-no storage in your room. Three drawers and a tiny closet. There is no place to put your luggage (we put one smaller suitcase into a larger suitcase to save on space). Bathrooms are modern with a farmhouse door, so not much privacy in that arena.
Pool was big and lovely. Sorta heated but made for a pleasant December dip. Hot tub was so over-chlorinated that we couldn’t stay in it for more than a minute, unfortunately.
All-in-all: a modern, upscale Disneyland good neighbor hotel accommodation. If you stay here, I do recommend shelling out the extra bucks for the club lounge (I think it’s only like $55/day anyway). Breakfast and good coffee before the parks in the mornings is unbeatable. The grounds are very lovely. I would stay here again but probably aim for the summer when the pool area is livelier.
Family Disney Stay
Jan 12, 2023
Stayed at this hotel early January 2023. Rooms were clean. We were able to get adjoining rooms (504/506). Walk to Disneyland/California Adventure Park was about 10-15 minutes which isn’t bad considering the time included waiting for the traffic lights to change ??.
We got two queen rooms. 504 had a Juliette style balcony and 506 had a regular balcony with a table and two chairs. We faced the garden/pool. It was quiet when the door was closed but if you opened the door it was a little loud as we faced the Main Street on traffic.
Shower was double head, water got hot quickly, beds were comfortable and room did have a coffee machine.
Only had two guest elevators to the rooms. We had a toddler with us and a stroller. Elevators were sometimes busy because we’d have to wait for our own. This is a very family friendly hotel.
Pool looked nice and housekeeping was efficient.
We got upgraded to Club Lounge Access. Good thing about that was we were able to get a quick bite to eat prior to venturing out to Disneyland and of course that coffee. Bottled water was the only portable beverage available. Otherwise, pop/juice was in the fountain machine. The evening snacks were appy type hot food and veggies/dip. Personally we’ve had better at different Sheraton properties.
We didn’t try their restaurant but there are other places to eat within a 10 minute walk. CVS and Walgreens are very close.
Would recommend this hotel for a Disneyland stay as you can go back to the hotel to have a rest/snooze and then venture back to the parks.
Great hotel for Disney and friendly staff
Jan 09, 2023
We arrived on December 26. Coming in from Australia we had booked the room for the night before to make sure we could go straight in (particularly knowing it was such a busy time of year). Delays meant we arrived a bit later than anticipated at around 11am. Unfortunately despite contacting the hotel in advance to let them know we weren’t coming in until the 26th the system had cancelled our reservation as a no show (even thought the notes on the system were clearly there). The lovely Sylvia at the front desk was so sweet, calm and reassuring that what could have been a disaster was dealt with really well. We had connecting rooms on the top floor (views the other way from Disney) - one room with two queen beds and a bath in the bathroom and one with a king bed and a huge shower. The rooms and bathrooms are newly renovated and the beds are super comfortable. Lots of USB slots for charging devices. Large rooms and plenty of space. Storage was good compared to other similar hotels. The climate control is clearly an issue. Our rooms were fine but obviously different temperatures despite been set to the same. OK in cool weather but could be very uncomfortable in hot weather. Self parking is easy and although clearly busy we always found a spot. The wifi isn’t free which is unusual but the fee is for four devices per day. They waived the fee for us and the parking fee as an apology for the mess up at checkin which I thought was a lovely gesture. The little shop and cafe downstairs does good breakfasts but can get busy. Nice selection of juices and smoothies. The coffee pod machine in the room is fine (even by Australian standards) and certainly better than a lot of what passes for coffee in the USA. Good size mini fridge. Bottled water supplied daily and daily room servicing. Housekeeping very good and quick to send up extra pillows, a corkscrew etc. Good gym and laundry room. The washing machines have a new payment system where you tap your credit card. It wasn’t working well the first few days but there was always someone at the front desk who was happy to come and help out.
It’s a very easy 10 minute walk to Disney. Walgreens and CVS very close. Not a great selection of food around. Mr Pho a couple of blocks away was very good. The restaurant in the hotel is OK but some of the pizzas are just weird.
It was a very busy time and sometimes the waits at reception were long. I think they are still understaffed. But all the staff from front desk to managers to cleaning crew were so lovely, friendly and helpful that it really made it a wonderful visit.
Good location and nice rooms
Jan 04, 2023
Spacious rooms with a couch, small table to eat at and large bathroom. The location close to Disneyland (walking distance), Target and there is a CVS quite close. The shop in the hotel is convenient for snacks, coffees, etc. The staff are friendly and helpful. The hotel is in a nice and safe location. I wasn't on the same side that Disneyland is on but I could watch the fireworks from the window near the lift which was perfectly fine.