TripAdvisor Traveler Rating

We went here for a Disney trip in early September and despite a couple hiccups this hotel really impressed me with how they treated my fiancée and I and the state of the property! We arrived on August 31st and my only critique was it was a little tough having to wait 3 hours till our room was ready but we did arrive early and didn’t expect to get in, it just would’ve been nice as our hotel near Universal welcomed us right at 12pm, but I understand this is probably due to how busy this hotel can get. The pool was available to us, which is where we went to relax till our room was ready and we enjoyed a couple delicious drinks from the pool bar and got in to our room around 3:45pm. We walked to dinner that night at Ruth’s Chris steakhouse and had a great meal. There were another few restaurants quite close by as well as the all you can eat stone fire pizza buffet in the Hotel restaurant for the dinner hours. The hotel restaurant was incredibly impressive and our server was also outstanding! I ended up proposing to my fiancée our first day in Disneyland and I had pre-ordered a bottle of champagne for our room, so we would have it when we went back. Unfortunately there was some miscommunication between sales and the hotel staff so it was missed and took a bit to get organized, but they more then made up for it! We were giving the champagne with a delicious charcuterie board and selection of fresh fruits as a congratulations! We were also given full access to the club lounge for the duration of the trip. The manager handles this amazingly and truly made up for a miscommunication that can happen, but going above and beyond to make things right is rare these days. Our room was cleaned daily and it was a very accommodating room with a king sized bed for two people. We weren’t in the hotel too much, other than to sleep so when we do return we may opt for a bit of a cheaper option, but with this being a special trip this hotel was %100 the right choice. Thank you to all the staff at the front desk and the manager her for making things right and making things very memorable for my fiancée and I!

We really enjoyed our stay here. Comfortable, clean room - we had a great view of the Disney fireworks! The parks are about 15 minute walk away - so convenient when you witness the queues for buses and uber/Lyft at the end of the evening! We spent some time at the pool also, which was a lovely break from the heat and crowds of the parks and a decent size. Particularly found the laundry facilities helpful - we were there travelling from the UK at the end of a two week trip in California and it was so helpful to be able to wash and dry clothes for a very reasonable price, all done while we were relaxing at the pool! (Laundry room was right next door!) All in all a very nice stay and would recommend.

This hotel for us was perfect for us in every sense. This is the second time we have stayed here. We use it as our base whilst in LA. Like everyone else has the place is clean, lovely and the staff are very friendly. We paid the extra for the club lounge and this was seriously one of the best things that we’ve done and I’ll explain why. Out of the 8 days, we done 5 of them in theme parks. We filled ourselves up with breakfast in the lounge and due to the heat we took 6 bottles of water and filled our containers up with ice. Toast takes 10 to cook but doesn’t it everywhere? Scrambled eggs were nice and hot and all the drinks were top notch! Because of the weather was 35+ every day we came back to the hotel from the parks and just chilled! The children loved the pool and then went back into the club lounge for hot food and salads and cold meats and refreshing drinks! One of things I really liked about the hotel was the mixture of guests , various conferences going on to tourists like ourselves. 3 complaints, (very very minor), the shower wasn’t powerful for us, there wasn’t enough space for all our clothes and the car parking fees. I get the fees but I just would’ve preferred to be included in the booking but at least it was discounted!

Hotel is gorgeous and close to the convention center. We were blessed with a room that overlooked the fireworks on the 8th floor, and while we could hear guests above us, for how full the hotel was, it was never unbearable with thin walls. If you'll be attending something at the convention center, this is a great choice especially if booking with points. The walk is closer to 15-20 minutes to get to the security checkpoint for the parks however, so I'd pick something much closer if the parks are your focus. 40 minutes there and back in walking really adds up after the second and third day. Only downfall is the staff and their communication. I'm sure this will improve with time, but we had a broken AC our entire six day trip that was never fixed (leading to extremely hot nights as it was in the rare 90s), they would walk into our room sometimes to add water bottles or other small things without knocking, and our room key never carried over between room reservations (booked with points), so we had to go down for new room keys 3+ times, which they assured us wouldn't happen each time. They also put us in two queens despite booking single king, and even after we packed because they said a new room was available, it wasn't actually available. So this took hours off of our trip of just navigating their poor communication and issues. Would stay again for the convention, but not the parks.

Beautiful hotel in a wonderful location for visiting Disney, this hotel is excellent, the staff work really hard at making your stay perfect and are really friendly and helpful- we loved our room with a beautiful view of the Disney parks, you are able to watch the fireworks from your room - the club room is good with good breakfast offerings and you can walk to the parks in about 10 minutes which is great, also lots of places to eat very close by. we will definitely be back again! Thank you for a fabulous stay.