TripAdvisor Traveler Rating

My experience at the Sheraton Park Hotel at the Anaheim Resort has been very disappointing so far. Before ordering a package to be delivered to the hotel, I called the hotel directly at (714) 750-1811 on September 10, 2026, at 12:22 p.m. to ask whether there would be a fee to receive it. I was explicitly told there would be no charge. However, when I went to pick up my package, I was told I had to pay $10 to receive it. I made the effort to call in advance specifically to avoid unexpected fees, so being charged after receiving the opposite information was extremely frustrating. Had I been told about the fee, I could have made alternative arrangements. What made the situation worse was the response from the manager on duty. When I raised my concern, he did not seem interested in addressing it and mentioned that he would be leaving in approximately 30 minutes. As a guest, I expected my concern to be taken seriously, regardless of how soon his shift was ending. Instead, I felt dismissed and that resolving the issue was not a priority. I will be sharing my experience and proof of my call with Marriott because guests should be able to rely on the information provided by hotel staff and expect management to handle concerns professionally. This has left a very negative impression of the hotel's customer service. I am requesting a refund of the $10 charge and hope Marriott reviews how this situation was handled. I would expect better transparency, accountability, and customer service from a Sheraton property.

The hotel is perfectly located, 15 minutes walk from Disneyland so far enough to be away from the chaos of the crowds but close enough to walk back & forth. Room was spacious & comfortable although I did notice that the duvet inside the sheet was badly stained which made me a little paranoid about ensuring it stayed within the sheets. There was a mini fridge in the room which was great and 2 bottles of water were provided daily. We were on the second floor with a view of the car park so if I was returning, I’d request a higher floor with views towards the parks or the other side of the building with views of the pool & gardens. Pool area is small but adequate for our mid-week trip. Drinks at the snack bar are affordable and there is also a small supermarket style shop & Starbucks within the hotel. I also used the laundry room to wash & dry clothes which was very convenient. Didn’t eat in the hotel so can’t comment on that but there is an ihop across the street as well as a CVS & 7/11 within 5 minute’s walk.

It is a stunning resort. Walter is one of my favorites! The fireworks at Disneyland are beautiful. This is a 5 Star property. Author T

Good points 1. Clean rooms 2. Very helpful staff- coffee shop staff, room attendants and the receptionists 3. Close to Disney 4. Security taken seriously Things to improve 1. No kettle in the room for making tea 2. No lifeguards in the swimming pool 3. More toilet facilities near the reception 4. No room service I would recommend this hotel.

Good service at club lounge.The staff Victoria very kindly and helpful. We had very nice memory in here.Thank you so much.