TripAdvisor Traveler Rating

Terrible. I booked 2 rooms for me and my family and my friends at this hotel as an agent through our agent website for a retreat happening in April. When we got to the hotel, we were rerouted to another hotel because they said a pipe busted and there was flooding in our room. When my friends arrived 15 minutes after, they were told the same. This flooding happened to both rooms, apparently. I was told that I would be refunded and our room at the Hilton would be free of charge. We rushed off to the Hilton because the retreat was starting in 30 minutes and we didn't want to be late. It has been an awful experience trying to receive our refunds. They are telling me and my host agency different stories and actually disconnected us when we were holding on a 3-way call. I am so upset about this and as an agent, I do not recommend this hotel. My guess is they actually overbooked the place and then sent us off nonchalantly to another hotel. I do have to say that the Hilton was a nicer hotel, so I was thankful for that, but my experience with this one was awful.

Great stay! This is my second or third stay at the Sheraton park in Anaheim. Not only is this hotel in walking distance of the Disneyland park, but the staff and service are fantastic. Shout out to Cielo who helped to make our stay comfortable and enjoyable. We wanted connecting rooms for our girly weekend, which we received as well as an early check-in for one of the rooms. We had a park view and enjoyed the fireworks at night. One suggestion would be to add a microwave in the M club lounge. Otherwise, this stay was perfect!

This hotel is really lovely, the rooms are so nice and the whole hotel is kept very clean. The pool area is great and there was always plenty of towels. The whole outside area is kept beautifully and has a nice holiday feel to it. It’s a brilliant location for Disney. The Market shop is also really handy, you can grab all kinds of drinks, snacks and food there, the pizza was delicious and so convenient especially when you’re tired and need to grab something quickly. The only downside to this hotel is the staff are not very friendly or welcoming, and not particularly helpful either apart from the concierge. I asked about the shuttle bus to Disney and I was told it didn’t run anymore by the lady at reception, however we saw it and used it the next day.

Had a wonderful stay here! Perfect for a Disney vacation. I did a lot of research when booking this trip and came across several reviews that said the walk to Disneyland was anywhere from 18-20 minutes. Walking at a normal pace we could go from the Sheraton to the security line at Disneyland in 10 minutes. The other comment I kept seeing in reviews was that guests were unable to change the thermostat in their own room because it supposedly is locked and the temperature is controlled by the hotel. I almost didn't book here because of that and was pleasantly surprised when we got to our room that I could, in fact, adjust the temperature. Additionally, I sometimes have trouble sleeping in hotels in general but slept very well for the 4 nights we were here because the bed was comfortable and the rooms were quiet. We booked the breakfast package and got vouchers to eat at Savor every morning. I like that the options were a little different each day. Also ate dinner there one night. We used the pool and spa every day and both were always clean. This is our new favorite Disneyland hotel!

After coming to this hotel for almost two decades, we cannot say enough amazing things about the club lounge and the entire food and beverage team. Thank you, Victoria, Cesar, Ara, Juliana, and Victor. And thank you to Sal, Walter, Raul, and the entire team in the lobby and at the pool who make sure we have relaxing afternoons and evenings in between exhausting trips to Disney!!