TripAdvisor Traveler Rating

Stunning hotel from the minute you walk in. Giant digital display behind the entire length of the front desk was mesmerizing. Late bite and beverage at Rocks, great end to the evening. Housekeeping second to none. I had brought my own bar of soap, placed it on the back edge of the tub, housekeeping picked it up, cleaned under it and put it back in place. Room look sparkling each night when I got in.

Stayed for 2 nights for an event at the OCCC. Very good location with bridge accessing the west concourse. Unfortunately, during my stay, the bridge was undergoing maintenance…but it is still a very short walk across the street so not too bad. The room we stayed in (1139 on 11th floor of Tower 1) was about what I expected from a conference hotel originally built in the 80s, but in fairness the room had been kept up and maintained well considering the age. I believe Tower 2 is the newer part of the hotel constructed around 2010 so I’m sure those rooms are nicer. It served the purpose well and I would stay here again for the convenience in the future. Parking is pricey ($56 for valet and $45 for self-parking + tax) but I suppose it’s not wildly out of range for the area around the convention center. There are a good number of elevators and they are fast so we didn’t wait very long which can be an issue at other large hotels I’ve stayed at. For those who might care (like my wife), during my stay (4/3-4/5/26) I found Coke products in the gift shop. Market (the grab and go food place) sells Pepsi products. I ended up walking to the Walgreens down the street to pick up a Diet Coke and later saw that the gift shop had it. The kids enjoyed the pool, which was surprisingly big and has a small water slide which I was impressed with considering the area where the hotel is located. Holding it back from a “5” would be the room (clean but slightly dated), the somewhat higher than market price for self parking, and the bridge to the convention center issue (not the fact it was closed but because the staff should have disclosed at check-in and ideally provided the best alternate routes. For what it’s worth, you can either cross the street or you can walk down inside the hotel—through its conference area—and then go up the far escalator to go out onto the pedestrian bridge which connects the west building to the north-south building. We were staying for an event in the west building so dragging items (in one of those Hulken bags) was easiest using the bridge…and less dangerous for one of my kids who doesn’t pay attention to traffic :-).

Absolutely wonderful hotel, plenty to do and eat. Pool is perfect, staff was excellent. The pillows were horrible, if staying here bring your own pillows.

Hotel was fine. Pool area was ok. Unfortunately, we were charged "valet" fee for our self pay (which is crazy at $56/night-where else are we going to park?). Got charged for towels that we turned in. Our friends that stayed in another room also got charged for towels that I turned in for her. Feels like a scam. I went to check out at the desk to review checkout fees and was only emailed a receipt. So now I have to call and dispute this mess.

Parking charges are too expensive $45 per night. Plus resort fee even if you don’t use the amenities. Not expected for a resort