TripAdvisor Traveler Rating

Great quick getaway for the entire family! Brought an infant and a 5 year old. Multiple pools, great F&B options, quick access to Epic Universal as well as transportation to other parks. The family was never bored. Absolutely loved Firoenzo!

We were there for our daughter's dance convention - quick check-in, clean/spacious room, easy to navigate hotel, good restaurants. My only criticism is there aren't enough chairs around the pool - people were literally laying on the cement (including us).

You really can't say enough about this hotel. Truly a marvelous and relaxing experience from start to finish. The valet attendants and front desk clerks were super friendly and chatty. The lobby and elevators were always spotless and clean. The room itself was immaculate. Couldn't find a speck of dirt or dust anywhere. The mattress and sheets were so comfy that I wanted to take a 3-hour nap LOL. The WiFi speeds were blazing at over 100 Mbps. Lots of premium movie channels available on the TV. However, there is so much to do at this hotel that you feel kinda dumb for just staying in the room. The grotto pool is so fun to relax in while that scorching hot Florida sun gives you a nice tan! I really enjoyed the strawberry and blueberry pancakes at the B-Line Diner. The only real downside to this hotel is that it gets really busy in the summer with all the conventions and tourists, so be aware of that.

I have one word for this hotel and that’s PERFECT! If you’re a gym rat like me and love to get a good workout in the morning before embarking in the days activities, this is definitely the place to do so. All other facilities equipment is clean and serviceable. Also, the convenience of the market downstairs in Tower one for those last minute pick me up we’re very helpful. From the time you arrive to the time that you leave customer service was top-tier. This is my third time staying at this hotel in particular and I will be back again!

Stayed at the Hyatt for our wedding anniversary. The studio suite was nice but the living area couch was in such bad shape. What a disappointment! Had to use throw pillow under our legs to be able to sit comfortably. Check in and valet were great. Could not find a lounge chair (coincidentally they were 10 around the bottom of the waterslide but who wants to lay there?) anywhere as well as no pool attendant. Shameful that there was so much real estate and not enough chairs for their guests. The Terrace pool was meh. Don't expect anything there. The bed was very comfortable and the location was good. If I had to choose between Hyatt Grand Orlando and the Hyatt Grand Cypress, I would take the Cypress.