TripAdvisor Traveler Rating

We checked in at 1am, and the lady at the desk wasn’t very friendly and seemed to take her time when we were clearly exhausted from a long travel day. Room was clean and nice, but very small. We had the two beds plus a bedroom, and it felt tight for me and my two teenagers. However, we are used to having a big condo. Loved having a starbucks in the lobby, pool was very nice, and there is a good (but pricey) cafe. The bus transportation was slow. When we we went to universal studios, we were excited to have the bus transportation. However when we left, our hotel had a line of about 50 passengers, and we waited about 40 minutes for the bus to arrive. Meanwhile all the other hotels with only a handful of people were getting bus service way more often. It was ridiculous! For that reason and the room size, I would not stay again.

Checked in at the hotel and paid on arrival with a debit card. They took the £1760 charge but also took the same amount again as a holding charge leaving me with £150 in my account for the rest of my holiday. Met with indifference. Banks fault, take it up with them. Zero service. Stated they were aware this happens in a few cases, is a problem they are trying to rectify in future but absolutely no help to me now with several days of my holiday left and barely enough money in my account to buy my family lunch. Bank state this is down to universal and they can only cancel the holding charge with their authority. Even the lady at the desk (mildred) was embarrassed by the managers behaviour and complete lack of empathy.(Jean) His exact response " we arent witholding your money, the bank is" yes the bank is witholding it but on Universals authority. They have no need to enforce the holding charge as we have paid in full.... Expected far better from a company that is supposed to pride itself on its customer service and experience. This will ultimately sort itself via the banking process and the funds will return to my account but this is absolutely no help to me right now and has effectively ruined my holiday. Thanks Universal. Will make sure i book with disney if im fortunate enough to be able to return to florida in the future. Please be aware of this if paying on arrival with a debit card as Universal will take no responsibility and will do nothing assist or put the issue right. I expect they have committed some sort of civil 'tort' denying me access to my money and ill take this up when i get home.

This is a fairly good hotel for the money, bearing in mind the proximity to Universal theme parks as well as the free shuttles and early access staying on resort gives. I've stayed here before and the building seems paper thin, and I was unlucky enough to have people in the room above us for 2 nights who were incredibly noisy, but was willing to stay here again as that seemed to be a one off. Unfortunately on this occasion there were large groups of teens on spring break, as well as lots of families with small children. This meant that from 6am families would be getting up early and going to breakfast, and allowing their children to run and shout down the hallways (the sound of running in particular really goes through the room). This continued fairly constantly through the day, with the teens returning to their rooms very noisily until around 1am, so you can't get much sleep. It probably didn't help that we were the first room after the elevator, so everyone on that part of the hotel would pass our door.

Stayed here for a fortnight and have little to no complaints! Room was spacious and clean, fresh towels and beds made daily - think on the first Sunday all fresh bedding which was nice although we didn’t ask! Bathroom was small but did the job as we weren’t really in the room except to sleep and shower. We stayed during spring break so hotel was very busy but you didn’t really see or feel the crowds unless you left through the lobby first thing in the morning. Atmosphere was really nice throughout the hotel. Onsite restaurant was handy on late nights but we usually just ordered in as hotel allows this. Free and frequent shuttle service to CityWalk and epic universe never waited very long both to and from parks and really easy to get an uber from right outside. Walgreens down the road and about a 15 minute uber to and from Walmart for essentials. Only downside was toward the end of the two weeks we had a very noisy upstairs neighbour but this was rectified quickly when mentioned to staff at the front desk :) Will absolutely stay again, great value for money in a good place for parks and food.

Amazing site, comfortable and really clean rooms. 2 bed family suite is really great value, shuttle buses are amazing. Pool area is fab