TripAdvisor Traveler Rating

Room did not have a functional whirlpool & had other issues. Floor had items from previous people. Beautiful resort. Parking can be a challenge. Value okay- had the package to attend the vacation club- Never again will I do that. Not sure I will go back- but I appreciated the lock gate & security. Staff nice.

I chose this resort after receiving a promotional email, but it has been disappointing. I suggest looking for accommodations with superior service, as they pressure me to buy upgrade packages. Checkout is at 10am., and although I arrived early at noon, my room was not ready until around 4 or 5pm The check-in process was also excessively slow. They initially offered me 15,000 Marriott points, then changed it to a $100 Visa card, which felt deceptive. I assumed this was an upgrade offer and expected the $100 to be deducted from my vacation package immediately, but they just provided a gift card and charged me the full package price. Overall, it has not been worth it, and the room quality was lacking. The resort is large, with a few pools, but the Wi-Fi is very slow, the AC lacks adequate cooling, and the utensils are average. They only cleaned the room once during my five-day stay, and the guest service was very poor. I had to call multiple times before I got a response, which was frustrating. Furthermore, when I returned to my room at night, the key did not work. The person at check-in was not helpful; she assumed the door battery was dead, but it turned out the key card was faulty. I'm done trying this vacation club anymore. I never get any good experience and service, and even if I buy a new package, I probably will not use it. Just wasting money.

We received an offer in the mail as Bonvoy members and were able to stay 5 days 4 nights for $249 in a one-bedroom suite. We knew going into it (from reading reviews) that we’d be required to attend a sales presentation. Flew into Orlando. Getting the rental car from Enterprise was so quick and easy - if you reserved online ahead of time you just go right to the parking garage. Tons of car seats and booster seats right there in the garage to grab. No more than 20 minute drive from the airport to the resort. We were directed where to park and check in. Our concierge, Juni, was very nice and helpful. I was pleasantly surprised to find out that part of the deal was free parking. So no $25 fee a day for us! Juni explained that if we did in fact attend the sales presentation, we would get a $250 Visa gift card (rather than Marriott points or a $100 restaurant gift card) and we would also get a “nicer” suite. So we agreed. The suite was indeed nice, spacious, and perfect for our 4-person family. We were in building 23, 2nd floor. There were elevators but they were slow. We were told there would be housekeeping in this particular building every other day. We arrived on Tuesday and housekeeping came on Thursday. We left on Saturday morning so obviously did not see them again. We enjoyed both the St. Augustine pool with the pirate ship and water slide and the Key West pool with a splash pad and a little waterfall the kids liked to play under. Kids can only use the water slide if over 42 inches which was a bummer for my 4-year old. Life vests were available (complimentary) for the kids. Daughters enjoyed the mermaid class (an extra $30 pp) one afternoon. Both pools were very busy! One day we came back from lunch to discover that someone had moved our belongings off of our chairs and had taken our seats! The marketplace is right next to the St. Augustine pool. I noticed a lot of people buying drinks/snacks there. The Pirate’s Cove bar is also located next to the St. Augustine pool and served drinks and some Tex-mex items. We liked the nachos and the frozen beverages. But a mudslide, for example, will cost you $17. We had dinner at Breeze Bar and Grill our first night there. I liked having the ability to sit outside on the patio overlooking the water (kids really enjoyed watching the birds!) and I liked that there was live music. It was very busy and so the wait for food was kind of long. Limited food options but everyone found something to suit them. I texted Juni at one point to ask if our relatives, who were staying at a nearby hotel, would be able to visit us one day, and what the cost for day passes would be. She said they only had to give our name/room number to the guard and they were free to visit, which they did with no problems. We appreciated that. We attended the sales presentation one morning at 8:30. We expressed our concerns ahead of time to Juni that it would last longer than the 90 minutes. She gave us a “commitment card” which specified the 90 minute timeline. By the way, they do take your credit card info so that if you sign up for a presentation and then cancel, they can get their $250 from the VISA gift card back, and whatever the upgraded room fee is. Anyway, at the presentation there were coffee and prepackaged danish and muffins. They also offered a “kids club” for our children while we attended the presentation, which mine wanted to go to. There were toys, crafts, snacks, and a TV. The presentation is 1:1 (meaning you and your significant other and the salesperson). You will talk in their cubicle and then go see some different-sized villas, talk some more, be given time to talk alone with your significant other (the manager will then pop in to offer an even better deal). My husband was interested in buying; I was not. So we ended up saying no, and that was that. The salesperson thanked us and brought us to a new area to complete a survey. It was an interesting survey, in that a new salesman brought it over and asked us the questions verbally, then filled in our answers for us. He ended up making us another offer similar to the one we used to come on this trip and we decided to sign up for that because we would like to return to Orlando around the same time next year to see a different park. So all in all, the sales pitch was not nearly as painful as some have made it out to be. And it was 90 minutes, as promised. (A little longer after we decided to sign up for another trip.) If you have trouble saying no, though, beware! These salespeople are VERY good at what they do! I would definitely recommend this resort, especially considering the price. My 7-year old wanted to know why there was only 1 true restaurant, and I guess that would be my one big complaint too. I would have enjoyed housekeeping every day also. In the end, I would return to this resort.

Stale smelling, loud room, in a maze of old buildings. This is a time share not a normal hotel. I don’t understand why anyone would stay here given all the nice hotels closer to Disney. They got us with the cheap offer that came in the mail with pretty pictures. I thought it was a new hotel and the gimmick was them trying to get you to see it. But this is not new. Not even worth the 500 for 4 nights. May check out. Note there are two vistana resorts / villages 11 minutes apart. Both very similar.

I've always loved staying at this resort and have never had any problems till my recent stay. There was several charges on my account unauthorized. Instead of holding on my account they withdrew that money from my account. I called several times, each time they said that the charges would be removed. Only one of those charges were removed and the other still remained. Each time I asked for a supervisor call back and no call back. I finally had to call my bank and dispute it. Now, my debit card had to be cancelled and I'm having to change allllll my auto pay etc all because their lack of urgency to fix the matter. Which again, is sad because I absolutely love staying here and was planning on staying here again soon for another trip.