Sheraton Vistana Villages reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

6660 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Relaxing Fun and Sun Stay

Deepti N (Toronto, Canada) on Jan 29, 2023

We went in Dec and it was just the place to relax, chill and get some sun. We did some of the Yoga and aqua fit classes. We like the quieter Key West section better. Go to Aldi nearby for your Grocery. Mod Pizza also nearby good. The room needs a little more attention to detail. The dishwasher was dislodged, some bulbs were not working. The AC hard to control.

TripAdvisor users rated this property 2 out of 5

Huge disappointment!

dayebob (Winnipeg, Canada) on Jan 28, 2023

We have stayed at this resort numerous times over the last 12 years and always enjoyed it. The grounds are beautiful and well kept. The rooms we’ve always been in were updated and clean. We are both Bonvoy Platinum Elite. This time we booked and paid for two rooms and invited friends to join us. However this experience has been much different. Check-in took forever and it was hours past the 4:00pm deadline before we got the keys to both rooms. Our friends’ one-bedroom smaller villa had a broken coffee maker that took two days to get replaced. It also had a leaking drain pipe under the sink that required a pot to catch the water. It never got fixed. It was musty, dark and had original 2000 decor. Both 1-bedrooms were in the oldest buildings in Bella section. They have not been refurbished since they were built 23 years ago. Ours smelt musty, the appliances were old, small and questionable. The water pressure in the shower, a trickle and the dishwasher roared for 2.5 hrs before we manually stopped it. The dishes were still dirty. The TV in the living room was postage stamp size, although the one in bedroom was bigger. These were not even remotely the same accommodations we had had every time we stayed in the past. Those were bright and had been renovated. These were dark, dingy and old. On day 5 our friends left and and at 7 am, my husband went to ask if we could please be moved to the newer section we’ve always stayed in. He talked to a manager who said they would call us later in the day. That did not happen and when we followed up, no one knew any thing about it, and said they would not do it in any case. This is just a word of warning, it seems that people booking through the Marriott website are getting shoved to these old buildings. We have 5 days left in a 10-day reservation with no other option, but have cancelled our next stay for later in the year. Sad, because this WAS a place we had highly recommended to many people over the years and returned to often. Sheraton VVs. You need to put some work into your property and you customer service. A chipper little “thank you for your feedback” comment below, won’t cut it either.

TripAdvisor users rated this property 3 out of 5

this sheraton needs updating

homercrispy (Winnipeg, Canada) on Jan 26, 2023

we are spending a week at this resort. we came here on an interval International (ii) resort certificate. because this is the least expensive way to stay here they put us in the unrenovated section of the resort (bella). as soon as we entered the room i knew my wife would be unhappy. mouldings were missing around the bathroom door, paint was scraped on the doors, the last paintjob left drips on the floor. the appliances were all black and looked original. the whole apartment looked dated and not what i would expect at a sheraton. i complained the next day and was told that they would move us the following day. we had to be packed and out by 10. so we drove to cocoa beach for the day. we came back to the hotel at 3:00. all the computers were down, and we had to wait until 5:00 for them to come up again. finally they had our new room, but it hadn't been cleaned!! at 6:00 they broke down and gave us a renovated 2 bedroom that overlooked the garbage bins. oh well, at least the room is beautiful.

TripAdvisor users rated this property 5 out of 5

Always a Pleasure

Ellen M (Port Saint Lucie, Florida) on Jan 20, 2023

We’ve gone to this resort a few times, last one being ten years ago. To our delight, it’s still as nice as the first time. The rooms are very clean, staff is friendly and efficient. I wondered if it would look old and rundown, but no, all is fine. We ran low in coffee packs; a text to the front desk, plenty were delivered in less than an hour. Love this place.

TripAdvisor users rated this property 1 out of 5

I am sorry...

j36612 (Saint Louis, Missouri) on Jan 19, 2023

I am sorry, but unwillingness to accommodate and to take care of the issues invalidate all the positives. Check in was a pure torture. We had two rooms booked for two couples. We were told at the check in that we don't get to choose the location of the rooms, quiet area, floor preference, etc. They said we need to wait for the "system to generate to see if they have anything available" It was pass 4PM. Standing there waiting for "system to generate" was painful. When they finally found two rooms, they said we can't check in, but it should be ready "sometime before midnight for sure" Take it or leave it attitude. Check in should not be pass 4PM, especially that they flat out refused to accommodate our preference and assigned rooms of their choice instead. Rooms were in an older part of the resort and one of the rooms was in a very noisy location. We called a couple of weeks prior to coming in and were assured that our preferences will be met. This information was obviously misleading. One of the cons I'd like to mention is ducks go into the swimming pool and do their business there. Staff make jokes about it and say nothing can be done. It's not funny as swimming in ducks feces is not healthy and I shouldn't even be explaining this. We stayed down the street (they were sold out this time) and it's not happening there, so there is something that can de done. All in all, this resort is somewhat mimicking Marriott, but missing the mark big time.

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