TripAdvisor Traveler Rating

Coffee and water were not replaced for our second night. We had to call front desk and was told to wait until staff arrived. We were very unhappy with this situation as we had a long day and we’re very tired.

I’d like to shout out Jake, Andresz and Gerard at the front desk for being absolutely professional and accommodating. This is my second time here in four months and they have been excellent. Kudos for hiring a great set of folks!

My wife and I checked in here for the Disney World marathon. There were no coffee cups in the room (or hand soap) the next morning when we ran the race we were told that we would have to come down to the front desk as no one could run up two disposable cups for us, which we did, when we got there we were told that housekeeping has all of the cups locked up (I guess so precious) and we could not have access to any cups even though there is a Starbucks in the lobby and looking just passed their “four diamond award” in the lobby past the check in desk you can clearly see their coffee machine and disposable cups next to it. My wife and I were not rude it was just pure apathy. Hotels a little outdated room wise and small, lobby was adequate .

Overall my experience here has been pretty good so far. However, I have two grumbles. My room itself was clean but the windows are filthy with green mould on the outslde, and quite a bit of litter on the roof tiles just below the window. My second grumble is about the huge amount of single use plastic in the room . All the cups are plastic and sealed in a plastic bag. Whatever happened to real glasses and ceramic mugs? I know that the plastic bag is intended to emphasize that they are "clean" but these days there are more important environmental considerations. And room service delivered a pizza on a plastic plate with plastic cutlery sealed in a plastic bag. Again what happened to real plates with real cutlery? Eating a pizza with plastic cutlery is impossible.

Less expensive than Disney resorts, clean, and comfortable but parking and breakfast buffet were pricey. The lobby coffee shop breakfast is very good and a better value than the buffet. The buffet was tasty but $27 each. The hotel is close to all Disney parks and beds were very comfy. The room had great quiet a/c, NOT a noisy window a/c unit. We did not try out the pool or gym during our stay. Staff was very courteous.