TripAdvisor Traveler Rating

Positives- - location to universal and express passes - restaurant servers - nice breakfast Negatives - expensive- not worth the money at all, rooms are way over priced, you are likely better off just buying express passes if you don’t get a good nightly rate. - cleaning is not great - noisy, you can hear everything from the rooms above and to the side. - we had 2 items of expensive new clothing go missing from the drawer half way through our stay (9 nights) from then on in we had no cleaning service due to feeling so uneasy that someone had been through our clothing. This was reported to the hotel who took a statement however we have now been home almost 2 weeks and have had no response to it what so ever. Even had we not have had the above issue we would not stay at the hard rock again, they totally obviously just rely on people going and paying expensive nightly rates based on the location and express pass. It’s no better than a travel lodge possibly pushing to a premier inn.

Terrible customer service. I have just had the worst experience. I booked a night at Hard Rock Hotel to get the express pass for the parks and to make my life easier during a family trip, but instead it made the end of my trip terrible. I was charged for a room that I had already payed for, and this only during check out. Nobody provided me with information and I was treated with disrespect By one of the attendents, like it was none of their business. I’m USD 500 short now, and I’ve lost almost 3h trying to solve a problem - without success. Stay away from this hotel if you’re looking for an easy and simple trip.

We stayed at this hotel to take advantage of the universal fast passes. They really do treat you like a rockstar here and all the staff and amenities were top-notch! The pool was beautiful as well as the entertainment by the pool and it was a very short boat ride or a walk to city walk. I can’t wait to stay here again! I took 14 teenagers and they all loved it as well.

Wow what a fantastic pool day at hard rock. Took my son for his birthday food music staff all brilliant will definitely return. Extra shout out to isa pool staff worked

My 3rd stay here and it never disappoints! For the benefit of express parks this is such a superb hotel just 5 minute walk and great pool! Staff in kitchen are excellent