TripAdvisor Traveler Rating

The hotel was very clean, but what truly made our stay exceptional was the outstanding customer service! Ulysses, Omar, Christina, and Dan were absolutely amazing. They were all so friendly, welcoming, and helpful, making us feel right at home. Their warm personalities and genuine hospitality really stood out. Excellent customer service makes all the difference, and this team went above and beyond! I would definitely recommend this hotel and look forward to staying here again! ????? From Porche at Ebmeyer

The front desk receptionist was incredibly kind, welcoming, and professional. He was great. His friendly attitude definitely made a great first impression. Excellent customer services. Thank you Ulysses!

First off, I want to say that I have traveled and stayed at Hilton properties for many years. My experiences have always been good, and for the most part, any issue I’ve had has been corrected. Unfortunately, this bed bug incident has now been going on for almost three months, and I’ve finally had enough. What started as a couple of bites, for which I was initially given points as compensation, turned into close to or over 200 bites. Clearly, the original compensation was no longer sufficient given the magnitude of what happened. Since then, I have received virtually no information or meaningful follow-up. I was referred to an insurance company regarding compensation, and all I was asking for was some comped nights—nothing excessive. Yet they have not responded to ANY of my emails or voicemails. At this point, the way this has been handled is honestly unacceptable. I would never have expected a bed bug incident of this magnitude at a Hilton property to go nearly three months without being addressed in a more professional and timely manner. PS these are only a few pics, i have many more but obviously not posting them because of where they are on my body. I am asking that someone at Hilton please step in, review this situation, and provide a resolution.

I simply cannot give this hotel a positive rating when considering its complete disregard for environmental protection. What is particularly shocking is the breakfast service, where only single-use plastic tableware is provided. The worst example is the waffle maker: every single guest who wants to make a waffle is required to use a plastic cup for literally four seconds, after which it is immediately thrown away and will never be used again. It is honestly depressing to see this level of unnecessary waste, especially when you consider the number of guests staying at this hotel every single day. The amount of plastic waste generated could easily be avoided with reusable alternatives, yet there seems to be absolutely no concern for the environmental impact of these practices. Unfortunately, the environmental issue is not the only problem. The cleanliness of the room was also disappointing, with hairs left throughout the room, which is simply unacceptable for a hotel. Finally, the attitude of the front desk was particularly disappointing. Guests were allowed to party and make an excessive amount of noise late into the night, with seemingly no consideration whatsoever for other guests who were trying to sleep. The lack of response or consideration from reception made the situation even more frustrating. Overall, between the unnecessary plastic waste, the lack of cleanliness, and the complete lack of consideration for guests’ peace and quiet, this was a very disappointing experience. In 2026, this level of service and environmental irresponsibility is simply unacceptable. I strongly recommend avoiding this hotel.

We stayed here July 10-12 Upon check in we noticed that in the lobby by the food / coffee area there was some plumbing issues and a foul smell lingering in the lobby area. They had a caution wet floor and some towels , eventually by morning time it was cleaned up. The morning breakfast was no good. Bagels where hard, pastries tasted old, even the oats tasted weird. The room was decent, full size fridge, 2 burner stove, nice for cooking something and storing your stuff. However it smelled like food in the room, the walls in the bathroom had some stains on them brown, red and some sort of splatter on the TV stand. The dishwasher leaked when we used it, some of the lights didn't work, and some of the pillows smelled like sweat. On Saturday evening we walked up to the front desk and asked for some clean towels and boy was that lady rude. She said towels right now , I guess , how many. Then we asked how late is late check out.? She rudely responded. If you want, late check out, you have to come in the morning at 7:00 a.m. first come first serve. That's not what we asked , but ok. I've stayed at the Hilton Palm Springs, DoubleTree Cathedral and this place has made me feel the most unwelcome. I picked this hotel because it's a Hilton and for it's convenient kitchen area but I 100 percent will choose the Doubletree over this place next time.