TripAdvisor Traveler Rating

This hotel is not what it used to be. Rude staff and front desk reps that are not being honest, transparent and are basically scamming their customer base. I initially made a reservation for 7 nights on a company rate of $156/nigh. When I checked in, i informed the front desk that I need to be 3 days out of town and asked the split the reservation to 2 nights + 2 nights. When i checked out after the last 2 nights i realized they have charged a higher rate of $182/night - when I confornted them with the initial resevtaion I had, they basically ignored - said, that this is the rate and they are not familiar with other rates. I showed them the rate i was charged in the first 2 nights of $156 and they basically smirked. Their front deck person was not very customer oriented, did not pffer any explanation and eseentially gave a very uncomfortable feeling of somene who talks down at you at a creep hollow look. I will advise my company to stop dealing with them. There are so much better options in the area (Lucia, Bidewell, The Nines) that can give you much better value for money

Average hotel experience which could have been better if it were not for an overall lack of attentive customer service. The one notable exception was Kathryn in the Palm Court who went above and beyond in treating us as valued guests in the hotel. Prior to staying at The Benson I read reviews that stated that everyone on the staff made them feel welcomed. We did not have that same experience. Instead, the overall impression that I received was one of polite indifference. This impression was sealed upon our check out which was unnecessarily delayed by the manager on duty who was holding on to an essential receipt that was needed for us to leave the hotel. Once it was identified that he was the cause of our delay he did not apologize nor even acknowledge his mistake. Truly bad form for any customer service representative, especially a manager. Overall, not horrible, not outstanding. Just an average Hilton.

What an amazing experience. Spent back to back weekends at the Benson in Portland and it is by far one of the greatest stays you could ask for. The staff are wonderful and truly care about giving you the best experience. Bobby was exceptional and accommodating for us at breakfast. He showed my daughter how to make paper boats and I really enjoyed talking with him. He told us about the history and was genuinely caring. The food is excellent and best of all, the people are great. I would recommend anyone to come stay here and will absolutely be back. John had us taken care of during the evening and was amazing. To the rest of the staff, which I may not have got all the names, you are exceptional as well. I have officially found my favorite place to be and I can’t wait to come back.

I visited The Benson for a wedding. The front desk staff was so friendly. They gave me personal reccomendations for a nail salon. I called down to the front desk to get my dress ironed. They didnt have a laundry service but the front desk clerk, Clarissa, went our of her way to come to my room and ironed my dress herself while I was out getting said mani/pedi!!! The wedding was beautiful. The architecture is amazing. Totally reccomend!

What a gorgeous hotel! Everything was perfect. The staff, especially Clarissa at the front desk, were smart, eficient, professional, but above all, kind. We felt treated like family. In a good way. The rooms were comfortable, updated and spotlessly clean. It was centrally located to all the places we wanted to visit, so we didn't even bother to rent a car! I will definitely stay there again when my travels take me back to Portland, Oregon. A.C.