The Benson Portland reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4010 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Loved our stay!

Jo M on Jul 13, 2024

My husband and I stayed at the Benson for our recent trip to Portland and we loved it! Lobby is absolutely beautiful and the front desk staff were very friendly and helpful. The rooms were very modern and clean. The street it is located on is not the safest, so if you were planning on walking to other locations, I would maybe skip out. But we were able to park in the adjacent parking garage and it was easy to get in and out.

TripAdvisor users rated this property 5 out of 5

The Benson Hotel- a Portland classic

Odyssey29642376017 (Portland, Oregon) on Jul 11, 2024

We beat the extreme heat with a short visit to the Benson Hotel. It’s still a Portland landmark with stately lobby and recently renovated rooms. We had spent part of our honeymoon in the hotel 52 years ago. Outstanding staff . Tremendous workout facility. Treat yourself to a classic hotel.

TripAdvisor users rated this property 3 out of 5

Four star facility fell short, but the staff made the stay!

Holly M (Columbus, Ohio) on Jul 11, 2024

Upon arrival, all went smoothly. The staff were helpful and the lobby looked nice and inviting. We were looking forward to the stay as it came at the end of a 12 day trip through six states and 7 national parks. For me, hotels must be safe and clean. I do not need tons of extra frills...are they nice? Absolutely! Will we take them when offered? 100% So, one perk - free bottles of water for everyone in our party. The location was nice and with a quick Uber ride we were able to get to the places we wanted to visit. We never felt unsafe...and when we were in the room, safety was not an issue. The next criteria...cleanliness. Surface wise, for the most part, the room was clean. The bathroom, although small (but it is a city hotel!), looked clean and had everything we needed. We dropped off our luggage and went to dinner, not looking at much. Later when we returned, we noticed the carpet right away. The carpet was horribly stained like a shady roadside motel on a dark, abandoned highway and worn out. In general, the room just felt like it was the room that time had forgotten. Upon inspection, while the sheets appeared clean, one of the pillowcases seemed to be stained but it was actually a blood stain on the pillow that was showing through. Threw that aside. The mattresses were okay...and would do for a night. I realize that rooms are refurbished on a cycle, but for a four star hotel and the Hilton brand, I expected much more. The only saving grace is that the price we paid was very reasonable for the area...but had I known that the room condition would be the compromise, I might have thrown in a few more just didn't feel clean. Room condition far our worst stay of the trip and that includes hotels, AirBnbs and a camping location. Best part of the stay...the best valet staff I have experienced! Especially when we checked out, the gentleman getting our car was hustling by himself, running to the parking area. Our wait was quick...he was helpful and friendly!

TripAdvisor users rated this property 5 out of 5

Convenient and nice

Jane R (Lakewood, Wisconsin) on Jul 08, 2024

The Benson is a great bargain. It is within walking distance (around a mile) too many different points of interest. The staff was friendly and accommodating. The hotel has old world charm. The room was nice. The room did have carpet but you can request complimentary slippers and a robe at the front desk.

TripAdvisor users rated this property 5 out of 5

Love this hotel

Christopher W on Jul 08, 2024

Excellent hotel in a beautiful, historic building and updated, modern rooms. Very clean rooms. Hotel is located in an awesome area within walking distance to many places and the river. We would love to stay here again next time we are in Portland.

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