Active Advisories
Hacienda Buenaventura Hotel & Mexican Charm is not beachfront however there is shuttle service on demand that runs daily from 9am to 6pm. Lounge chairs, umbrellas, a selection of beverages and cold snacks are available at the beach however due to unforeseen circumstances, shower facilities and rest rooms are temporarily unavailable and guests will need to return to the hotel to use these facilities.
Overview
Discover the charm and serenity of a true Mexican Hacienda with beautifully landscaped gardens, palm trees and featuring traditional Mexican architecture. Located just a short stroll from the beach and a short drive from town.
Check in
3 p.m.
Check out
12 p.m.
Rooms
155
Inclusions
- Daily activities
- Round-trip airport transfers
Rooms
- 1 king bed, or 2 double beds
- Pool or Garden View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool or Garden View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Some rooms do not feature a balcony.
- A/C
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Pool or Garden View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool or Garden View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- A/C
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Safe
- TV
- 1 double bed, and 1 single bed
- Pool or Garden View
- No more than 3 guests in the room
- 1 double bed, and 1 single bed
- Pool or Garden View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Some rooms do not feature a balcony.
- A/C
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Safe
- TV
Amenities
Lobby
Pool
La Portales
La Portales
La Portales
Spa
Spa
Temazcal
Location
Reviews
TripAdvisor Traveler Rating
Budget Friendly?
DM1108 (White Rock, Canada) on Dec 07, 2024
We found the staff to be attentive and overall a great budget friendly all inclusive. It is aged and needs much needed TLC, people leave their dishes and drink cups in the halls and they were rarely picked up while we were there for a week. Our room had old bathroom fixtures difficult to turn on the taps or to flush the toilet. The bed was very comfortable, and the adjustable air conditioning was great. There are no elevators and a lot of stairs, one corridor has ramps if you can find them. The food was okay but needs a variety between lunch and dinner. We did enjoy the theme nights and the entertainment, an unexpected bonus. Note this is not on the beach and requires either a brief walk or shuttle, we enjoyed the walk through the alleyway which gave us a glimpse of an older Mexico. Most of the guests were Mexican families, so a lot of kids in the pool - fun to see all age groups having fun. Biggest complaint — we were charged a full overnight stay for a four hour late check out. We left at 5pm which meant we paid $230 (Cdn) for lunch - huge disappointment and no one is responding to my emails about this. A huge misunderstanding ? The area is walkable with buses and good shopping we would stay in that area again (and we heard of no crocodiles at the closest beach while we were there.
Average at best
Nina J on Dec 03, 2024
We stayed at this resort for 5 nights with family. Positives: Beautiful greenery, a lovely lobby with authentic Mexican vibes, and well-maintained outdoor areas. The pool area was kept clean. No convinient access to the beach but the shuttle service to the beach was nice to have. The Mexican restaurant was a highlight—amazing dinner and excellent service from Alfredo. Special thanks to Captain Jesus for the delicious shrimp and steak kebabs,one of the best meal of our trip to Mexico! Negatives: Communication was difficult as most staff didn’t speak any English. The buffet food was terrible—greasy, repetitive, and often repurposed for the next meal. The hotel is dated and poorly maintained: old doorknobs, bad bathroom odors, dirty balconies, and water dripping from upper floors onto ours. The extra bed mattress was extremely uncomfortable, with springs digging into the spine. Overall, this resort was not worth the money, and we wouldn’t return.
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