TripAdvisor Traveler Rating

We had a great time there with the kids. The kids loved the kids club. They enjoyed there time with Nayeli, Marly, Beatrice and Elisanda. They were great with the kids. Thank you everyone.

The experience at the Grand Bávaro Hotel in Punta Cana was incredibly comfortable. The different kinds of leisure/entertainment activities and the atmosphere are great. The rooms are always clean and tidied up. There’s water and beverages in the fridge. Besides the personnel at the Spa, the Gym, the reception and the cleaning service workers are very courteous and friendly (Yesenia, Luis, Esther and Lidia). At the restaurant some waiters were very kind and helpful especially at lunch time (Adalguisa), sadly, others were not so nice (dinner time) and at the bar. All in all, Grand Bavaro princess is a must-book hotel ??

I recently stayed at the resort, and while the entire experience was wonderful, the absolute highlight of my trip was the outstanding service provided by our butler, Javier.From the moment we arrived, Javier went above and beyond to make sure our stay was flawless. He was incredibly professional, attentive, and handled every single detail of our visit with genuine care. Having a dedicated butler can completely transform a vacation, and Javier truly sets the gold standard for hospitality. He anticipated our needs before we even had to ask and made us feel like VIPs every day of our stay. His positive attitude and exceptional work ethic elevated our entire experience. Thank you, Javier, for your incredible hospitality and for making our trip so memorable! We look forward to work with Javier again.

Great location near PUJ, relaxing atmosphere and great value for the Platinum experience. Our room was clean, comfortable and peaceful, though humid. I recommend bringing damp absorbers and bug spray! Housekeeping did a great job. PBG was hands down our favorite; special thanks to Jerry and Carlos, who worked by the pool and made our days enjoyable. We also loved breakfast every morning at the Platinum Restaurant. Cappuccino Café had excellent coffee—we kept going back—but some of the younger staff could use better manners and customer-service training. A little friendliness and better communication would go a long way. And to be clear, language was not a barrier, as we speak Spanish very well. Thankfully, those interactions did not define our stay. We left with great memories!

We arrived and all went accordingly, the room was very nice we took the premium package close to the beach in front of the cappuccino bar restaurant. The grounds were pristine The food was terrible. I enjoyed my meal at the Japanese restaurant and the crepes and coffee at the cappuccino bar near the beach as for the rest of the restaurants the food was awful. the service was worst. I wouldn’t advise the so called Italian restaurant. The minestrone soup was horrible I’ve had better cup a soups. The pasta and sauce they served me was so bad I took one bite of my ravioli and couldn’t eat it. My partner finished my pasta then said he was feeling a little off. He went to bed and started feeling violently sick at 9:00 pm From 9:00 pm to 11:00 am ( check out was at 11:30 am) We didn’t sleep a wink. He had violent diarrhea every 10 minutes it was horrible! I thought we’d end up in the hospital, He had chills all night. He had brought medicine in case and had taken the maximum of 8 pills plus he had had the vaccine before leaving. I couldn’t believe how sick he was. By 11:30 we had to leave for the airport. He couldn’t have been more miserable. I thought he was going to pass out in the airport. Go to the Italian restaurant at your own risk. Besides terrible food the service was with the exception of maybe 3 staff members a total disappointment and thats being kind. Unless you spoke Spanish most couldn’t be bothered with you, some waiters couldn’t speak a word of English not one word. Not all but way too many staff members either ignored you or found it too difficult to be friendly. Instead it felt like you were disturbing them and some were just downright rude to the max. It was like they hated there jobs and tourists. That’s what we got for a premium package. I will never go back. It also took my partner a week after arriving home to start feeling better. Beautiful beach nice room terrible service