TripAdvisor Traveler Rating

Spent 5 days for our honeymoon. Great location, clean rooms, clean grounds, friendly service from staff members, nice beach, quiet, easy check in. Bartenders and waiting staff were excellent. The language barrier is a little tougher than I imagined. Food and service at the buffet was excellent. Food at the evening restaurants was not impressive. Waiting staff at dinner was impressive. Had some issues in the beginning with making dinner reservations on the resort app but a team member offered to make them for us, and all was well. Upgrade to platinum package was a good choice. Overall, we enjoyed the trip.

I've traveled extensively — 43 countries, more than 21 resorts across the globe — and our stay at Grand Bávaro Princess in Punta Cana, Dominican Republic, was the worst resort experience of my life. The hotel ignored our requests repeatedly. Screenshot displays Grand Bávaro Princess response. Do not go to this Place; there are better Resorts (Hard Rock Cafe, Lopesan Costa Bávaro Resort, Spa & Casino) in Punta Cana. 1. Room lockout (September 12, 2026): Our room key cards were disabled, and the door lock simultaneously failed to open. We were left waiting outside our room for more than 2.5 hours with 3-year-old son . Security did not arrive to resolve the issue until approximately 1 hour after it was first reported. 2. Food poisoning: Both my wife and I became ill during the stay, consistent with food or beverages served at the resort. 3. Housekeeping failures: Our room was not cleaned without repeated requests on our part. 4. Missing basic amenities: We were not provided sufficient towels despite multiple requests, were asked multiple times for blankets, and had no water bottles available we needed to repeatedly ask guest services. — a significant issue given we were traveling with a 3-year-old. 5. No accessible resolution process: There was no way to reach guest services by phone. Every issue required physically traveling by shuttle to the opposite side of the resort, and the shuttle itself was unreliable, often taking 20–25 minutes to arrive and frequently overcrowded. In total, we had to visit reception 5 separate times to get any resolution. 6. Pattern of concern: I have also seen other guests describe similar food poisoning experiences

Entertainment is really fun We enjoy all the activities during the day, Pool and beach was always fun!

My experience at this hotel was not the best, as we encountered several issues from the moment we arrived. I understand that, according to hotel policy, rooms are not available until after 3:00 p.m. However, when we received our room, the bed sheets were dirty, had hair on them, and appeared not to have been changed. Housekeeping was notified but did not return until later that afternoon. Additionally, the telephone in the room did not work, and the room was full of mosquitoes. The air conditioning was also not working properly, and part of the ceiling was deteriorating due to what appeared to be water leaking from the air-conditioning system. The room also had an extremely strong moldy odor. For this reason, I would not recommend it for anyone with asthma or allergies. I strongly recommend that guests bring plenty of mosquito repellent. On a positive note, the food was good, and the staff provided good service. Unfortunately, these were the only positive aspects of my stay. Overall, the room did not offer the level of comfort I expected. In my opinion, other hotels, such as Lopesan and Bávaro, provide better accommodations and more comfortable rooms.

Elisanny and Leidy was great with the kids club excellent support very good with the kids and teenagers. If you get a chance leave your kids and you can be by the beach and they will be in good hands.