TripAdvisor Traveler Rating

My experience at this hotel was not the best, as we encountered several issues from the moment we arrived. I understand that, according to hotel policy, rooms are not available until after 3:00 p.m. However, when we received our room, the bed sheets were dirty, had hair on them, and appeared not to have been changed. Housekeeping was notified but did not return until later that afternoon. Additionally, the telephone in the room did not work, and the room was full of mosquitoes. The air conditioning was also not working properly, and part of the ceiling was deteriorating due to what appeared to be water leaking from the air-conditioning system. The room also had an extremely strong moldy odor. For this reason, I would not recommend it for anyone with asthma or allergies. I strongly recommend that guests bring plenty of mosquito repellent. On a positive note, the food was good, and the staff provided good service. Unfortunately, these were the only positive aspects of my stay. Overall, the room did not offer the level of comfort I expected. In my opinion, other hotels, such as Lopesan and Bávaro, provide better accommodations and more comfortable rooms.

Our experience was great at the club

Elisanny and Leidy was great with the kids club excellent support very good with the kids and teenagers. If you get a chance leave your kids and you can be by the beach and they will be in good hands.

Great place! Camacho and Yasenia and Cinthia are great.

I have been visiting this hotel for the last 16 years. Even before its renovation, and I am always super pleased with my vacations there. I was there last October with a friend and just got back last week from spending a wonderful time with my son, who used to come often before he started college and now returns as a young adult. I have visited other hotels but continue to favor staying here. Room wsd nice, good air condition and clean. Javier was our butler; he made our dining accommodations/reservations flawless. Accommodated to every request. Everybody was very attentive at the different bars but needed to highlight Melvin and Ismael from the Larimar Bar (Pool Bar), I rate their service a 20 of 10. Licelot attended us at the Lobby bar. She ensured our experience was also flawless. The food has always been amazing, and we visited all the specialty restaurants which if you decide to try this hotel, is a must do. El Pescador, Tanuki, El Gaucho, SoHo, Tartufo, PBG, etc. The breakfast and lunch buffets were also incredible, and so were the servers. The kindness, friendliness and their eagerness to serve really shows. Now, the icing on the cake, the animation group. Cristobal, Camacho, Juan, Yesenia, Luis, Ricky, y Aniflor, Sorry if I forgot somebody), made our days filled with activities and fun. Their dedication to ensuring people enjoy is contagious. Absolutely love them. The competitions, the Pool Foam party, the White Beach Party, all the different artists’ tributes, and their party set-ups were so much fun. The now animation assistant manager Ana Teresa recognized and came running to hug my son which participated in many of their shows as a kid/teen. She was then part of the active animation group team, so she taught him their Princess dance, which he hadn’t forgotten. This hotel is a different concept to many others, as it has an Eco park with many species of birds to walk through. It is huge, golf carts drive you everywhere and Peacocks walk between the buildings giving a sense of nature contact. We are planning our next visit.