TripAdvisor Traveler Rating

This is a horrible hotel with a number of issues. One of the issues is the cockroach infestation. They're everywhere, on the buffet counters, in the bathrooms, in the beds. We have been woken up multiple times over the last week by cockroaches crawling all over us. This might be one of the reasons why my whole family has been violently sick over the last week. There's no sense of hygiene at this hotel at all. The worst part is that the employees don't care; they laugh at us when we point them out.

Atmosphere, location and the room are perfect, clean. There are over 10 restaurants from different cultures that makes your money worth coming here otherwise you'd spend additional $5k if you'd eat outside. Also, Jennifer and her team (Roberto) are just great at solving problems, they will take care of you and believe me you won't be disappointed. Everybody is friendly and they make you feel home. Regarding the beach, clean and not crowded, just I can't tell the same thing about pool (crowded but clean) They have events every single day so you can spend quality time.

We. loved our stay at this resort. It is large, lush resort with lovely restaurants and bars, We loved the beach and the sunrise were spectacular! The platinum rooms were well situated and we felt that building 48 was so convenient to the beach, platinum restaurants, coffee shop and pool. The welcome buffet on the beach was delicious ! After dinner each night we enjoyed our time in the lobby at the bar, listening to lovely musicians or enjoying a show. It was a great time to meet people. ** The only problem for me was that there was a lot of smokers and no designated non smoking areas. Things we loved- Hydrotherapy at the spa and the hot stone massage Cappuccino Coffee Shop Soho ( platinum) restaurant- seafood dishes, Osso Buco, Chopin buffet ( platinum), excellent variety of items, fresh fruit, omelets, hot dishes , desserts, grilled shrimp, steak, salmon, pasta to order PB Grill ( platinum) great for breakfast and dinner a la cart Il Trattoria Italian restaurant that is wonderfully decorated, get he Limoncello Shrimp Fettucine ( made tableside) The Teppanaki grill is fun, if you haven't seen this time of cooking show but it is very load I would love to see more designated non smoking areas and more posting of exercise offerings at the pool. I did really enjoy the water cycling. All in all I my husband loved our time At Grand Princess!

Overall, the resort was very clean and well-maintained. The beach was large, beautiful, and also very clean, which was definitely a big plus. There was plenty of food available with a wide variety of options, although not everything tasted great. On the downside, the villa had a strong damp smell and felt very humid, which made it uncomfortable at times. Unfortunately, on the last night I experienced what seemed like food poisoning. I’m not sure if it was caused by the food or the ice in the drinks, but this situation significantly affected my overall impression of the stay.

We recently visited this resort. Beautiful scenery, well kept grounds. Very friendly atmosphere. We stayed in the Family area. Exclusive family pools and we also had the swim-out room(worth it especially at nap-time and after the kids go to bed). 2bunks beds with a pull out and king we had plenty of room for the 5 of us. Wish there were more English channels not that we were there to watch tv. the price point of this all inclusive resort was well worth the money. Rooms were kept very clean. Every time we came back in the afternoon rooms were restocked and everything mopped and wiped down. Very quiet stay except for the peacocks in the morning (not the hotels fault) we also use a noise machine for our youngest so we could barely hear them in the morning. Everywhere we went in the resort we were greeted with a smile, jokes, singing staff at some of the restaurants. Definitely made the kids happy. We joined the royal holiday club given platinum status and received a personal guest staff member to handle any need we may have needed. Javier the butler part of the Guest service team was amazing! From getting us dinner reservations to setting up excursions. All we had to do was text him and he made it happen! All in all it was a fantastic experience and we be back in the near future for another great stay!