TripAdvisor Traveler Rating

Nice small boutique hotel. Excellent reception desk services. The hotel had ongoing air conditioning problems during our stay but handled well by Luz, Johendry and Dayadris. Those guys went above and beyond to accommodate us in the rooms of our choice. The only complaint is food choices. Was in this hotel 4 years ago, not much changed. Even menus are the same. The dinner buffet options daily should be a must. The food in Beloved is very good but it’s impossible to sit there without proper air conditioning. That’s why we mostly chose Thalassa and Tao Cat for cooler temperatures. The food and services there are hit and miss depending on waiters and chef that day. Pizza and ice cream addition in buffet would be nice. Fruits on a beach ( used to be 4 years ago) also would be great. Overall decent hotel with great beach. Can beat Dreams easily with food options improvement.

I never ever (and I mean ever) write reviews and I've been to over 30 all inclusive resorts in my life as a young solo traveler. I can say this hotel is definitely not worth the price I've payed to be here. *PLEASE NOTE the hotel staff offer prizes/ hotel credit if you give good reviews on google. I accepted no such bribery and I'm here to tell it how it is. There is a severe lack of communication at this hotel. From check in to check out to reserving restaurants I had no idea what was going on (and I speak fluent English, French and spanish). I almost didn't make it to the hotel because no one knew they had to pick me up. The food and service is mediocre at most and I'm definitely not a picky eater. I understand I'm not in my home country but I expect a level of service when I pay a hefty sum to be here. I often had to wave my hands and ask 2-3 times for a glass of water because the staff couldn't be bothered to serve me. They stood around and talked to eachother and didn't smile when serving us. I was even asked to "move tables" a few moments ago because a public buffet table was reserved in the adults only section ???? The establishment is lovely (aside from the cockroaches in my suite) and the beach is nice which is why I give this resort a 3/5 but overall, I highly recommend for you to pay a lower price and get the same service elsewhere. Life is too short to waste your money on a resort with fake reviews. My two cents!

Bit frustrating at first as when we visited it was not long after the fire at the steak house. However this did not impede on our trip whatsoever. If you are going for an adults only trip then it is worth the extra money for the adults only areas. The food at this hotel is simply incredible. I would eat in each of these restaurants again and it is clear none of this is poor quality food. The drinks are somewhat weaker than what we are used to, however again this did not cause a problem. Initially, when we arrived the local market was being held which did give us our apprehensions as there were vendors that were slightly pushy, however this is only for one day so not to worry. Would be back in a heart beat. Just like some other reviews, we did a TUI multi trip in the Dominican. Highly recommend.

Amazing stay!!! Best resort we have stayed in a very long time. The amenities, good, and people were great! Very hospitable. The beach was amazing. Hi seaweed and calm, warm, turquoise water! We will definitely be back! Please try all of the restaurants! The tapas restaurant in the beach was wonderful!

Excellent service. Food is good but not excellent. The reservation system for the specialty restaurants is not efficient and limits the freedom of experience, does not let you enjoy all the restaurants. The room service order never arrived and has a very limited menu. The service is outstanding, specially Bryan the Bartender and Carolina at La Isla Restaurant excellent service. The front desk staff was excellent and very helpful. The entertainment staff is annoying and intrusive. I was sleeping and relaxing at the beach in the lounge chair and the entertainment gentleman woke me up, started shaking my chair, screaming and invaded my personal space to make me go into the water for the aqua aerobics. Horrible.