TripAdvisor Traveler Rating

My recent stay at Dreams Cap Cana Resort in the Dominican Republic was a truly exceptional experience, and I am excited to share the details of my visit. From the moment we landed to our farewell, every aspect of our stay was designed with care and attention to detail. Arrival and Check-In Experience Upon landing, we were warmly greeted by our resort representative, who promptly escorted us to our transfer. The ride to the resort took only about 10 minutes, which was a pleasant surprise after a long journey. Upon arrival, we were welcomed in the lobby by the friendly bellman, who offered us refreshing drinks and cold towels a thoughtful touch that set a positive tone for our stay. Although we arrived a bit early and our room wasn’t ready, we were able to explore the full resort facilities while our luggage was safely taken to our room for later. Staff and Customer Service The staff at Dreams Cap Cana were one of the highlights of our experience. They were consistently friendly, helpful, and fluent in English, which made communication seamless. The customer service was top-notch. An app was available to make requests and manage accommodations which I found to be exceptionally user friendly. Room service was delivered within an hour every time, and requests for toiletries were fulfilled quickly. Personal inquiries made to the front desk were handled promptly, earning the customer service a solid 10/10 from me. Dining Options The food selection at the resort was impressive and varied. The buffet offered a vast array of options, ensuring there was something for everyone. One of the perks was that the à la carte restaurants did not require reservations, allowing for more spontaneity during our dining experiences. Although there were occasional short waits for the à la carte options, I highly recommend trying the Italian restaurant and the steakhouse both provided outstanding meals that complemented our stay. Room Quality Our accommodations were noteworthy. The room was clean, modern, and well maintained, with virtually no issues to report. The attention to cleanliness and upkeep matched the high standards expected at a resort of this caliber. Resort Amenities and Layout The resort itself is quite expansive, with amenities and features spread out over a large area. While this layout provides plenty of exploration opportunities, it may not be ideal for guests who prefer shorter walks. Reaching the beach requires a bit of a trek, but it is undoubtedly worthwhile. We experienced the challenge of seagrass season, however we discovered that walking just a short distance from the resort revealed much cleaner beach areas. We were impressed to see city workers actively maintaining the beach, cleaning the shores daily. Additional Features and Activities Another highlight of our stay was the lack of wristbands, which I found to be a refreshing change. We were able to book excursions directly at the front desk, including Monkey Land and an adventure park, both highly recommended for any visitors. Although we didn’t manage to fit Cocobongo into our plans, we heard great things about it and would love to try it on a future visit. Final Thoughts While there might be moments requiring a bit of patience such as occasional waits at restaurants or navigating the larger resort my overall impression of Dreams Cap Cana Resort is overwhelmingly positive. This resort excels in numerous areas, from its attentive staff to the quality of accommodations and dining. I would without a doubt recommend this resort to others, and I am happy to rate it a full 5 stars for a wonderful vacation experience.

Wonderful experience staying in dreams cap cana. Kids club was amazing. My children enjoyed the activities with kids club. Our special thanks to Fanny, Eymi, Yomi, Katy and Anny

Great resort, loved the pools and the views! We had an oceanfront room 5th floor and had an amazing view! Seneida was our concierge and she was great and very responsive.

The hotel grounds are modern and clean and the staff are very attentive. The beach is really not usable so if you are travelling for a beach vacation this resort is not for you. We found cement chunks and glass shards in the sand and the beach entry is dangerous due to large coral formations and waves. There is also very limited shaded seats along the beach and lots of construction debris. The food was average. The programming in the evenings was quite good but overall if you are travelling with young children, the kids club activities definitely skew towards older kids and the kids amenities were limited (pools mostly too deep, not slides or water park, small splash area). People also 'reserve' seats with towels so it's a buzz kill sitting on the concrete in direct sun unless you rush out before breakfast to 'reserve' a seat.

We spent one week at Dreams Cap Cana in Punta Cana from April 13 - 20. The weather was absolutely beautiful and hot…..just the way we like it! The staff were friendly and extremely accommodating. Of special mention is our butler Seneida. We’ve had a number of butlers in the past but Seneida was one of the best! She was extremely responsive to all of our requests and addressed all issues immediately. She constantly followed up with us and regularly made a point of finding us each day to ensure everything was up to par! I would highly recommend Seneida to anyone visiting this resort. She was the best! Thank you Seneida Linda Laing Scotland, ON Canada