TripAdvisor Traveler Rating

The entire time at the resort was too notch. The food was great. Especially the Indian restaurant Bhogali was fantastic. We really enjoyed our stay and would come back. Thank you to all the staff and management to make our friend’s wedding special

Awesome customer service many options for experiences restaurants bars

While our room was nice, we still had some problems with the TV and a stopped up sink. They took care of that. We were unaware there were no elevators! We were on the third floor. Pools were fine but many times we couldn’t find chairs..unless you’d get up before 7 and place a towel. Many chairs were draped with their towels and no one returned to use them, so there they sat …empty, but no staff was removing towels that had been there for hours. You need someone in charge of that! Also down by the beach we barely found chairs. The biggest and most dissatisfying was the food….absolutely horrendous. And the process for getting specialty restaurants was crazy. But even those restaurants were sub par. 3 of the 5 were good. And yes that’s all we could go to, because of the bad way that they reserve. The snack bar down by the beach was probably the worst with items running out and not being replaced, and the workers were so rude at times. Near the end of our stay I chose what looked like sweet potato fries….but to my surprise….cut up hotdogs….gross! The buffets looked nice but had no flavor, and many items were cold….( cold ravioli). And it really should be cleaner than it was as far as people serving themselves . Workers should be cleaning the serving utensils frequently. A few other things…..around the pool where our room was they had weird music playing, and all of a sudden they started playing it thru the night, and it disturbed our sleep. I called at 2am one night and complained …but it never went off. The other puzzling thing was there was such a lack of info about daily events or activities.i tried the website, app…but very hard to navigate. When we’re first arrived the concierge kept wanting us to attend a meeting…( time share). We’ve been there done that before, so NOPE. I feel though because we were firm about that we became unimportant guests. We when thejy first greeted us they made a big deal…but after not wanting to attend the meeting they were totally different In attitude with us. We did complain about some of this and they did give us a spa day..( which is basically using sauna and hot tubs, and pool. It was nice but no big deal. We did appreciate that they were trying to make amends on some of these issues. But, truly…I would never come back and feel robbed of almost $5 k that we spent for 9 nights. We came back very anxious for home and not refreshed, but very tired.

Communication in english with staff sometimes very difficult. Staff sometimes border rude but this may be because we are used to more european standards?

Absolutely fantastic hotel all the staff are very pleasant and welcoming.The restaurants and food is out of this world plenty of choice and all very fresh