Grand Palladium Punta Cana Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

15649 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst 5 star hotel

Norman R on Feb 17, 2024

I consider this hotel as one of the worst 5 star hotel that I’ve been to and the rooms are not even grand as compare to their name grand palladium. We stayed in the Palace. We arrived around 11pm, only one receptionist that couldn’t get his focus on us, once another guest then he will come to them and attend to their needs before finishing up our check in process, no welcome drinks and he didn’t explain the facilities such as restaurants etc. Room were not appealing and outdated, its not grand at all. No bath robes, slippers, received only 2 soaps and one pack of vanity kit during 11 night stay. Room was clean though, it has a mini fridge with variety of cold beverages and has a coffee maker. Bath room has a bath tub which we find dangerous, its has 2 mini stairs going up which could get slippery because water goes everywhere during shower and it even goes in the floor. The whole resort is massive and you’ll be needing to ride a mini train or golf carts to go the other parts of the resort especially to the a la carte restaurants and theater. Sometimes they are on time and sometimes not, it could also get busy and full so you will need to wait for the next one or just walk to your destination. They have a la carte restaurant which were quite a good option since their buffet restaurants offers the same food all the time. We loved every a la carte restaurants except for Bamboo and we had a terrible diarrhoea after eating at the steak house. You need to download their app so it will be easier for you to book a reservation in the restaurants. They have a nightly music entertainment in the lobby and the singers were amazing except for their sound speaker which were terrible. Nightly entertainment weren’t really that spectacular and again sound was terrible. They have lobby bars which serves semi-nice cocktails, bartenders were friendly but waiters kept on ignoring us many times. They have beach restaurants, Poseidon has nice fried chickens and Arrecife has a very good barbecues. Beach was nice, soft white sand and turquoise waters.Since the resort is massive, it means they have lots of hotel guest too so the beach is always packed especially in the Bavaro area, its hard to get sunbeds with shades. Its hard to find an area where you can enjoy peace and tranquility because beach is always busy. They only have one beach volleyball court so sometimes we have to take turns so that everybody can play. Sunbeds were old and needs to be replace soon. Many vendors around the beach area but they are very respectful if you say no to them. One thing that we absolutely hated on this hotel is that they are gonna ask you to go to their travel club and ask you to be a member of their loyalty program. They are gonna talk to you as if they are gonna pretend that you are friends or family, they will not say the price at first but it will be around 25thous. usd. We wasted 2-3hours listening to them. One evening when we were eating at the steakhouse, there was no electricity for 80mins and we got lucky because we already had our dinner after this event occurred but the table on the side didn’t receive their dinner so they just left. On the day of our departure, there was no cold water in the shower and sink, I almost burned my skin. I will never return to this hotel.

TripAdvisor users rated this property 4 out of 5

Worth it to go but Know what you're getting

Lauren W (Richmond, Virginia) on Feb 16, 2024

I would absolutely never stay at the Punta Cana part of the Grand Palladium resort. Great for families with children - no one else could be happy here. Be prepared for people to bother you everywhere you go trying to sell you things. Overall we had a nice stay but it is solidly a 4/5, not one 0.1 point more.

TripAdvisor users rated this property 2 out of 5

Very poor service in all areas of resort. Pushing people to join travel group was very annoying. Areas not cleaned well.

Dream398237 on Feb 16, 2024

Very poor service in all areas. Check in at 2230. No room ready was put in a dirty room with no towels and unstocked fridge. Moved rooms next day, they could care less of our inconvenience. This room was good but had to ask daily for water etc for room. Sanitation not up to standards, eg not cleaning tables properly between people, kids pool needed better cleaning. Our grandson broke out with hand, foot mouth disease on second last day of trip, dr at clinic very good but had to go to local hospital for treatment and medication, when got home his dr here said he has seen lots of cases but never one as severe as his, Beach was beautiful, food was just ok. Make sure to book a la cartes soon as you can for preferences. Did not find staff that friendly and some made us feel like we were an annoyance probably because we have to ask multiple times to get service. Just a poor experience here forourfamily

TripAdvisor users rated this property 4 out of 5

Grand palladium review

patelajay13 on Feb 14, 2024

Grand palladium was a great time with great service and amazing staff. The shows and activities were fun including the pirate show. The drinks were amazing and the staff was very friendly. The only issue we had was some of the vegetarian options for food at the resort.

TripAdvisor users rated this property 2 out of 5

if you want to see how does 30 years old hotel without a proper renovation looks like - this is your best option

idim0v on Feb 14, 2024

at least old and very poorly maintained hotel. Strange how its still considered as 5 stars. the gardens, the restaurants and the swimming pools are good. if you are drunk enough and the room quality is not a problem, than you might consider staying there as well

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