TripAdvisor Traveler Rating

Overall the resort was good . Variety of food was good, some really lovely meals, the restaurants were easy to book and no issues. the beach area is limited, with few sun loungers in the area we were staying - not so good . Staff in the main were friendly and helpful, the odd one not as helpful, however I think that was a language barrier, us not speaking very basic Spanish and them not being able to understand English fully. As I said overall a good stay.

In all the vacations i have ever been i have never had a bad experience such as this with Gran Palladium.

Overall, I enjoyed the trip. In fact, I was very sad while saying goodbye to the wonderful staffs i encountered with. I will refer Grand Palladium to friends and family, and surely, will come back in the future. Little work can be done in the bathroom and the AC inside the room. And, fans could be had in the lobbies.

Too many local people entered, the restaurants, pools and night shows got very crowded, and there was lack of transportation after the night show. The structure of the bathroom was not satisfactory, because of the water splash to every where, The adjustment of water taps were not easy.

We loved the room. We stayed in the 2000 block. The service at the pools bars during the day was very poor, but some of the bartenders were better. We had great service at all other bars during the night. Most of them only worked at one speed, and they served us as if it were the end of the world. The beer at the pool is often sour because they leave the keg in the sun. The food was great, and the à la carte dinner was very good. The Italian food was my least favorite, but everything else was spot on. There was no option for adult time. They removed the only pool reserved for adults for the travel club members. They are really pushing for that membership. This resort is for families only. Don't come if you're an adult looking for a place without kids. They allow smokers to smoke everywhere in the resort, even in the pool. Overall great if you are with kids.