Grand Palladium Punta Cana Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

16074 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Ok hotel not great not 5 Star

Kyle4504 on Jul 06, 2024

Service is lacking in some areas, lunch time you may not even be asked if you want a drink with no option to self serve. Food hygiene is questionable myself an upset stomach my wife sickness and diarrhoea was told by other hotel guests to avoid the salad so must be a known problem was offered a Gatorade to help.

TripAdvisor users rated this property 1 out of 5

Horrible customer service

Br39874 (New York City, New York) on Jul 06, 2024

Employees are unhappy at the resort and they use their unhappiness against the clients. Food was subpar and you always need to keep following up to get what you need from the resort. Customer service is plan bad. Once your there they will try to sell you membership

TripAdvisor users rated this property 1 out of 5

Absolutely avoid this resort

Kdadean (Denton, Texas) on Jul 06, 2024

If i could give 0 stars then I would. We had major room issues - and it was around basic necessities and could never get them resolved. Could not get water, soap, or air conditioning for room. Staff was no help. Food was not good at all. Outlets and safe never worked in room. Had to move rooms and downgrade with no compensation at all. Still no solution. Room service was awful, took hours if it even came, and was disgusting. Literally - go anywhere else but here

TripAdvisor users rated this property 3 out of 5

stay away!!! I give this place a zero you don't get guidenance on perks and the ones that are included with your stay

l0renp84 on Jul 05, 2024

They give you a hard time. The worst is I am currently in bed sick with the worst stomach virus I have ever had. It started with my daughter while we were still at hotel and my mom is at the hospital. Don't do this to yourself not worth it

TripAdvisor users rated this property 3 out of 5

Hot rooms

Tim M on Jul 04, 2024

the rooms where to hot the A/C was not working and we had asked for it to be fixed and it was not we had to rooms and they where both the same.

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