Grand Palladium Punta Cana Resort and Spa reviews
16842 TripAdvisor reviews
Wouldn’t come back
jlecea92 (Homosassa Springs, Florida) on Feb 01, 2025
Food was not good and questionable. Our room lost power 3 times and was never helped in a timely manner.
A Beautiful, Relaxing Getaway at Grand Palladium Punta Cana
Cassandra R (Lachute, Canada) on Feb 01, 2025
I was a bit nervous about booking our trip to Grand Palladium Punta Cana after seeing some negative reviews, but I'm so glad we decided to go anyway! The trip turned out to be amazing, and honestly, I don't have much to complain about. I think some of the negative reviews may not reflect the true experience here. From the moment we arrived, we were impressed by the stunning property, lush landscapes, and friendly staff. The Room: We did have a small hiccup with our room on the first day. However, the front desk staff were incredibly responsive and quick to address the issue. They made sure we were taken care of and gave us a new room the very next day. The new room was spacious, well-appointed with modern amenities, and had a comfortable king-size bed, and a balcony overlooking the tropical gardens. The housekeeping staff kept everything spotless, and the mini-bar was restocked daily – a nice touch. Dining: There were plenty of dining options to choose from. We especially enjoyed the buffet, which had a wide variety of international and local dishes. For a la carte dining, we had the pleasure of eating at the Steakhouse, Italian, and Mexican restaurants. Each experience was fantastic, with the steakhouse offering delicious cuts of meat, the Italian restaurant serving up authentic pasta and pizza, and the Mexican spot providing flavorful dishes with a great atmosphere. I had seen in other reviews that it was hard to get reservations, but we went to guest services the day after we arrived, and we were able to get all the reservations we wanted with no issues at all. The food quality was consistently good, and the staff were attentive. A special shout-out to William and Ramon at the breakfast buffet—these two went above and beyond to make each morning feel special. Their warm smiles and exceptional service really made a difference. Facilities & Activities: The pools were fantastic, with lots of loungers and plenty of space to relax. We loved the swim-up bar, and the beach was just steps away, with crystal-clear water and soft sand. Service: The service at Grand Palladium Punta Cana was exceptional. Everyone we interacted with, from reception to bartenders to housekeeping, was polite, welcoming, and eager to make our stay enjoyable. A huge thank you to Ramon at the pool bar. He was incredibly attentive and made sure our drinks were always topped off with a smile. Area/Location: The location is fantastic, right on the beach with beautiful views of the ocean. It's a short drive from the airport, which was very convenient. If you're looking to venture out, there are excursions available, but we mainly enjoyed relaxing on the resort grounds. Overall: Grand Palladium Punta Cana exceeded our expectations. I highly recommend it to anyone considering a stay here. Don’t let negative reviews scare you off – the trip was amazing, and we had a fantastic time with only a few minor things to mention. Whether you want to lounge by the pool, explore the beach, or enjoy the many activities, this resort offers something for everyone. It’s a perfect choice for couples, families, or anyone looking for a relaxing escape in paradise.
Good but not great.
llll2025 (Toronto, Canada) on Jan 31, 2025
Pros: - excellent beachfront - variety of a la carte restaurants (indian restaurant is hard to find in DR) - good activities and amenities for all ages - lunch buffets were usually good, lots of variety Cons: - issues with room (this could be isolated as other rooms in our group didn't have issues) - service at buffet for drinks is slow, a la carte restaurants are very slow - language barrier - if you have dietary restrictions you will have a hard time getting them to understand - food can be hit or miss. -limited shaded areas on beachfront if you go to this resort on a good deal, its worth it. if you are paying full price, i could consider other options.
Great all inclusive resort
Jennette Y (Taber) on Jan 31, 2025
We stayed for a week with our teenage and young adult children. We enjoyed the large resort area, the many options for dining, the huge beach area, and the sports facilities. Many good options, probably the best food we’ve had at an all-inclusive resort. The staff was friendly and helpful, and not pushy for tips. The only thing that could be better is drinks- there was no consistency to them from one order to the next.
Recommend
kimhowardfire24 (North Bay, Canada) on Jan 31, 2025
This is great hotel. I would come back. There needs to be a bit better signage to get around the hotel. There is no straight path and easy to get lost. Resort is very nice and grounds kept very well.