TripAdvisor Traveler Rating

The stay at the resort was overall very enjoyable. The facilities, bars, pools, restaurants and other amenities were excellent and contributed to a relaxing holiday. One point of attention is the quality of the food. In my opinion, the flavour and overall standard did not fully match what you would expect from a five-star resort. Our room was comfortable and perfectly located in the middle of the resort, making everything easily walkable. We didn’t need to use the internal transport at all. However, we did experience an issue with the bed linens. The bedsheets and pillowcases had a strong sweaty smell upon arrival, and even after requesting new ones, the replacement sheets had the same unpleasant odour. This persisted throughout our stay. In summary, it’s a beautiful resort with many strong points, but improvements in food quality and bed linen hygiene would significantly enhance the guest experience.

Hotel is huge. You have to take buggy’s from location to location but buggy’s hardly stop for you. Staff is rude. You have a couple people who are friendly but it just seems like they don’t like their job and don’t want to be here. Guys selling stuff on the resort are very pushy and get in-front of you when walking to make you look at the stuff they are selling.

Berry blog expirenxe for trip I have with vladimir is very good and bar guy joselo

This resort has a clear class structure. Staff look at your bracelets and treat you accordingly. We have been to their resorts in Mexico and Jamaica, this has never happened. I would not recommend coming here.

We have been Presidential members for over 10 years. We have seen the decline of the advantages to the membership. Now we are seeing the decline of the services and hotels. We have been in Punta Cana 9 days. Our butler, Maritza is the only good thing that has remained. Something has been missing or wrong at almost every meal. We waited 45 minutes to get breakfast twice at Capricho. Actually walked out once without our food. Ordered a premium drink at dinner last night and it was not what the bottled said. I confronted the bartender and she admitted that they had filled the bottle with other liquor. My daughter who is staying with her husband and children in Family Selection and are beneficiary, never got champagne, her bathroom smells like a sewer, had her room made at 9 pm after 5 calls. Then the cleaning people took the chocolates they had just brought. Never got to eat them. My grand daughter got an ear infection and ended up in the hospital. Now she can't fly and has to stay one more day. The cost for that stinky room one day $650. No compensation for smell or repair. It use to be the PTC, which is not owned by Palladium but by Setivel, was getting bad but at least the resort was good. Now they have both gone down hill to the point that it's not worth coming here because of the frustration. I want to speak to all those people touring to buy so bad and tell them, DON'T DO IT. The chain needs to invest on what they have rather than building more to make more money. Our room is falling apart due to lack of maintenance and they do t seem to care. I can't even get my wrist band to open my door half the time. Just frustrated that we invested in this.