TripAdvisor Traveler Rating

Please don’t stay in this hotel. We encountered two major issues that significantly impacted our experience. First, we were very disappointed by the misleading conduct regarding the vacation club. We were told we would be taken to a "nice restaurant for breakfast," only to be picked up at 8:30 AM on the next day and taken to a sales presentation for time-shares. We were kept waiting until nearly 10:00 AM without food while being introduced to various sales staff. No breakfast still, and no presentation was given. This lack of transparency was a frustrating waste of our time. We decided to walk out from this mess and went to breakfast at the restaurant buffet. Second, the room conditions were subpar. The walls were thin enough that we could hear neighbors talking and door slamming late into the evening. Additionally, the bathroom leaked badly, and the bathtub design made it difficult and unsafe to get in and out of the shower. When we raised these concerns, the only solution offered was for us to pay for an expensive upgrade, which is unacceptable. I suggest you look elsewhere and consider other hotel options that may give you a better holiday experience.

We checked in and immediately went to make dinner reservations at the restaurants. Everything was booked and we were told we could eat the buffet all week. Rude staff. Rooms were crusty. Do not come.

Great experience. Will recommend to family and friends everyone is friendly and welcoming. Drinks are great.

The Grand Palladium Hotel is certainly not a 5-star hotel. After a long flight, we arrived to find ourselves placed in a dark, dingy room overlooking the tennis courts and a public pathway, with both the safe and minibar broken. This was not the pool or garden view we had requested. The room was also located directly behind the children’s pool area, which was far from ideal as we were travelling without children. When we raised our concerns at reception, we were not offered an alternative room and were instead told we would need to pay for an upgrade if we wanted to move away from the children’s area. Reluctantly, we paid an additional £1,000 to upgrade to the TRS Hotel within the complex, which I am pleased to say did meet 5-star standards. We also paid the additional $60 for Chic. The entertainment is amazing and definitely worth going, although the food was not great!

Overall it was good. A few glitches that should be fixed. Also the seaweed at the beach should be cleared and collected so we can have access getting into the water. We travel from far for the beach use and it is as horrible to see the seaweed by the beach all piled that you could not get into the water.