TripAdvisor Traveler Rating

Our stay at Grand Palladium Punta Cana Resort & Spa was extremely disappointing. We booked a swim-out suite, but the room was dirty and had a strong, unpleasant smell. For the price and reputation of this resort, this was completely unacceptable. The dining experience was also very disappointing. Despite being at a large all-inclusive resort, we had access to only five restaurants, and the food was generally poor. To make matters worse, restaurants would unexpectedly close, leaving guests with even fewer options and causing long lines and extended waits. We also saw stray cats freely walking through the restaurant areas, which was extremely concerning from a cleanliness and food-hygiene perspective. There was also a serious lack of entertainment and activities. We expected a resort of this size and price point to offer much more, but there was very little to do. On top of everything, we were constantly asked to pay for additional things, which did not feel like the all-inclusive experience we expected. The service from the concierge and management was particularly frustrating. We were given promises that our concerns would be addressed and that things would be made right, but those promises were not followed through. The lack of accountability and follow-up made an already bad experience even worse. The one bright spot was Ramona and the Spa team, who provided genuinely great service and were kind, professional, and attentive. Overall, we would not recommend this resort. The dirty, smelly room, limited and poor-quality dining, unexpected restaurant closures, long lines, stray cats roaming through restaurant areas, lack of entertainment, constant requests for additional payment, and disappointing response from management made this a 1-star experience.

I recommend going here it's a great atmosphere with amazing costumer service, the food was great everything was great overall.

We’ll be coming back again. Very friendly and helpful staff, especially Rodolfo! The food was good, even at the buffet.

The hotel is good and the food is excellent, but what truly makes the experience extraordinary is the staff. In particular, Angel from the Palladium Entertainment team deserves special recognition. He has incredible charisma, positive energy, and a youthful heart that makes everyone around him feel welcome and happy. His enthusiasm and genuine personality truly stand out and make the stay even more memorable. Thank you, Angel, for making our experience so special!

Customer Service was poor, quality of food was poor, issues with AC and leaking tubs were reported but not fixed, room service for cleaning not consistent, multiple issues with dinner reservations, front desk or quest services not trustworthy. First trip to the DR Grand Palladium and the last, I have visited Mexico Grand Palladium multiple times with pretty good service, but, No Longer a Grand Palladium Fan, moving on...