TripAdvisor Traveler Rating

If you want to throw your money away, come to this hotel. First of all, we were not given the room that the management had promised us. Secondly, on the second day of our vacation, all the restaurants in the Selected Bavaro section were closed. To have lunch, we had to walk across the entire hotel property to the other side in 40°C heat. The food was awful, the selection was extremely limited, and the service was terrible. No one warned us in advance that these changes would happen. Our vacation was ruined. We will never come back here!

My first visit to Grand Palladium Punta Cana was extremely disappointing. Our room had a constant odor, no hot water at times, and repeated issues with the room safe. Staff often promised to send someone but never followed through, and we felt uncomfortable due to poor interactions with some employees. At El Dorado, our birthday and anniversary dinner was ruined by incorrect drink orders, cold food, undercooked steaks and salmon, and rushed, inattentive service. We left feeling unwelcome and disappointed. Based on this experience, I would not return to this resort or recommend it to others.

Overall satisfied but some things could be better. Enjoyed the food very much. Staff very friendly but vendors very persistent.

Ok this is an honest straight forward British review ,from check in to im still here ,no information regarding location of restaurants, al a cartes etc .room smelly and air con not working at feel like temp of 40 degrees.no information regarding entertainment whats going on and where at ,before you all go on ur high horse yes spoke to guest relations 3 times I had to directly go to nelphy the manager who yes sorted some of the issues out but at such a drawn out process ,if u don't speak Spanish or ur in the travel club FORGET coming here absolutely disgusting customer service for a near on 7k holiday and every single issue is no cost to the resort,,please SORT YOUR ISSUES OUT

I booked this months back using points. I am a hotel owner myself . This place is deceiving. I would not book here . Safe didn’t work Door lock didn’t work Tv screen was out . You might as well stay at an independent motel in a big city . The offer a shuttle, but from what I witnessed it’s based on ur status . As for the restaurants, it’s based on status. If you are booking grand palladium punta Cana , good luck . No restaurants are open for you , because they get VIP in before you get a chance . Seaweed everywhere Don’t book here.