Grand Palladium Punta Cana Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

14311 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great hotel with many amenities

506kjm (Plymouth, Massachusetts) on Feb 04, 2023

Seeing visit, overall a great hotel. Stayed in the “palace” swim-up rooms. They are in a great location, very short 1-2 minute walk to just about everything(beach, dining, pool, lobby) Bavaro lobby/dinning is about 5min walk. The room is nice, the swim up pool gets sun and is a great place to spend time. The room can be a bit loud in the evenings due to echos in the corridor and live lobby music close by, but it did not bother us or keep us from sleeping. 90% of staff are friendly and appreciative. Out of all the Caribbean countries we have visited Dominicans are the most welcoming and friendly! A La carte reservations are made on the app, you should plan to make them for your whole trip once you arrive. Was able to make our reservations for our 5 night trip with no issues. Evening shows in the theater are great! Much higher quality than expected. Definitely Recommend seeing one.

TripAdvisor users rated this property 5 out of 5

Great 10 day stay!

kimiT4139TB (Hartington, Canada) on Feb 04, 2023

Came for a family wedding. Wedding was beautiful! Stay was amazing! Great atmosphere, great activities. Beautiful beach. Lots of pools, some quiet, some with lots of activity Red Bull (Constantine) from archery was amazing definitely worth visiting the archery range multiple days. Food was plentiful with variety. Great time.

TripAdvisor users rated this property 4 out of 5

Group vacation

ksnardi (Red Lake, Canada) on Feb 03, 2023

Our group had a great time. Our only complaint was the lack of quieter lounging place to visit in the evening. All common areas that we found had very loud live music every night. The room further away from the beach needed some maintenance! But overall it was a great place.

TripAdvisor users rated this property 1 out of 5

Look elsewhere

Katmlee on Feb 03, 2023

Was looking forward to a break from the harsh winter of the Midwest with my girlfriend. After reading several reviews we decided to book the Grand Palladium. Let me start with the positives…you can’t beat 80 degree weather and ocean views during the winter months. The Zenteopia spa was great and with a service you can use the Hydrotherapy pool for the day. It’s very relaxing and there is a healthy bar attached that provides finger sandwiches, fresh smoothies and fruit. The grounds are pretty and well manicured. Now let me start with the negatives. Staff is not the friendliest, of course there are a few sprinkled in that actually say hello and smile, but the vast majority could care less about their job or you as the guest. We have tipped people and haven’t even received a thank you! I have been to several Caribbean countries and resorts and everyone is so cheerful, if you want doom and gloom come to the Grand Palladium. Our room as spacious as it was had some issues. Our rooftop jacuzzi took well over an hour to fill just half way. The outlets don’t hold your plugs so you can be charging one minute and the next not. Our air conditioner wasn’t working properly and after being promised someone would be there in 10 minutes, well 6 hours later when we came back for the night it still wasn’t fixed and the room was 75 degrees and stuffy. We called down to the front desk, they sent someone and the solve was to move us rooms to sleep for the night. They told us 10 minutes and an hour later after several more follow up phone calls we finally just went to sleep. It was already 1:15am!!! They had no intention of bringing us a key and offering a different room. Reservations at the specialty restaurants are a joke and if you have the ability to book early I would. The only restaurant worthy of your time is Portofino. We even had someone at the front desk assist with booking reservations and she screwed them up with wrong days and even room numbers. Don’t even waste your breath asking at the hostess stand. They just look at you and say no, nothing we can do. Clearly that is the answer for everything! The buffet is disgusting and there is no promotion of hygiene or anything and you see people touching everything. It’s gross ??. Lastly, we were given $1500 resort credits…they are a joke a little bit here and there. Most places don’t know how to use and accept them so they told us to deal with it at check out. I’m sure hoping that you forget along the way.

TripAdvisor users rated this property 4 out of 5

Already planning next year!

griffiths2023 on Feb 03, 2023

Great hotel,good accommodation, very friendly and helpful staff. Everything well catered for - food, drink, entertainment, trips. Shops a bit expensive . Transport around the complex very good. Lots of excellent swimming pools

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