TripAdvisor Traveler Rating

We visited the Hard Rock Punta Cana between Christmas and New Years as a family, and we had a great time. This is likely one of the busiest weeks of the year for the hotel, and they managed the crowds very well. Overall, we were happy with our stay and we would stays at a Hard Rock again. We were looking for a vacation that would appeal to a teen and tween, and we got it! There was plenty to do, with multiple pools with differing ambience (from quiet and child-free, to ones with DJ's). As others note, the chairs fill up quickly. We started the day at the beach and moved towards the pool later in the day, when chairs opened up. There is no shade by the pool anyway, so it's hard to spend a whole day there. Bar service outside during the day was quick, even with very large crowds. Inside the main building, there is plenty of shopping and activities. We stuck to the family friendly ones, like bowling, ice cream, and the VR experience store, which was by far the top attraction for my youngest. Nighttime entertainment was a lot of fun, too. My older child joined me for a show. Skip the mini golf outside, as there are serious design flaws on the course, making some holes unplayable. There are nightclubs and casinos for the child-free crowd. Overall, the staff was friendly and helpful, and made the experience better. The resort was beautiful and well maintained. It was clean and we felt safe walking around day or night. It is also quite easy to find a shuttle around the facility at any time of day, and there were enough running to accommodate the large crowds. There were waits for dinner, but if you followed the red/yellow/green light times for meals, the waits were shorter. We preferred the meals at the specialty restaurants above the main buffet. If you are traveling for top-notch dining, you may be disappointed. But for a family looking for a beach getaway, we were happy with what we ate. Room service was excellent, and all included. We arrived late the first night due to travel delays, and we were able to order full meals for the whole family to the room, and it all arrived within a half hour. The one issue we had was with the aggressive time share sales team, masquerading as "concierges". As said earlier, we arrived late and didn't have a normal check-in. So we apparently missed their pitch, and we started getting calls to the room at 8 am the first morning. We hadn't even seen the facility in the daylight and they were already trying to sell us a timeshare. If you avoid these people and are clear and firm with your declinations, it will stop. It is a stress point and a bit of a turnoff, and works against the rest of the experience. But overall, we would recommend this to families looking for a lively vacation in a beautiful location.

Non existent customer service, terrible food, dirty rooms, useless concierge, ridiculously overpriced - there is not one thing I can recommend about this place. Worst vacation I’ve ever had in 50 years! Don’t waste your time or money here, you’ll be disappointed.

Not worth the money. Average food and concierge is not responsive to requests. Tried to get a bottle of champagne for new years and got nothing but excuses for days. They would not let me talk to a supervisor. Not really all inclusive in that their restruants charge extra for some wines and their casino charges 10 to 15 dollars for drinks .

This was the worst property that I have ever experienced and have never left a property until now. After two days we could not even stand to be on the property. It is a SHADY business and within 1 minute of checking in we were being marked (as was everyone) to buy some timeshare scheme. We had the "breakfast" with a LEGENDARY salesperson and for 90 minutes they used absolutely every technique that there was to try and bully us into buying this "timeshare." I had been clear from the beginning that I was not interested - they just kept switching people and bringing in a bigger and bigger bully. The last bully that met with us stated "what did you think would happen, you received benefits for this." I calmly stated that we had been told it would be an hour to 90 minutes to hear about the property and what they were offering - NOT THAT we would literally be harassed into trying to buy very expensive "timeshare." I filed a report and LEFT the facility THE VERY NEXT DAY. The absolute WORST vacation experience of my entire life. On top of it all - the food is terrible and the whole vibe is how can we get money out of you. TOTAL RIPOFF and SCAM. Do yourself a favor and stay away.

Absolutely wonderful vacation at Hard Rock Punta Cana! Beautiful resort with great amenities! Our butlers Rafael & Elvido are simply THE BEST - absolutely amazing!!! Incredibly attentive & responsive, helping make our trip glorious!!! Everyone at the members pool is just awesome! From Scooby & Oscar taking care of all of relaxation needs, to Jose mixing up the best drinks in the Caribbean, to Roberto, Jaime & Davidson waiting on us… all contributing to an all-around wonderful time!!!!! Plus - who can forget Denis & Logan in the Moon Lounge and Ever in the Bowling Bar helping top of super fun nights. Recommend 100%!!!