TripAdvisor Traveler Rating

Hard Rock Punta Cana is still one of my favorite places to go to. Been going there for 15 years since they opened as Moon Palace. Roundtrip transportation was easy and didn't have to wait too long to leave the airport. Restaurants: Toro: my favorite steakhouse. Great ceviche, beef carpaccio, short ribs (1st one was very fatty but the server got me a new one immediately, filet, ribeye, octopus and beans. All delicious! Ruth (hostess) was fabulous and so friendly!! Ipanema: Very disappointing. Used to be one of my favorite places but the meat was SOOOO salty we couldn't eat it. They did have a delicious chocolate dome dessert. Bistro - delicious gyro and kafta! Love this place Cia trattoria - Delicious pizza, amazing lobster bisque (soooo much lobster) and beef ragout. Dinner reservations: Recommend you make them all prior to arriving to the hotel. The concierge staff are USELESS. They promise that they will text you back and they NEVER do. Recommend you go directly to the restaurant and ask to make reservations. Drinks: No consistency on what you would get. Had a lot of sweet child of mine and Puncher man but it was hit or miss. Most of the drinks were too sweet so you had to make sure you asked that to make it not to sweet. Pools: never had to wait for a chair. They do need to replace the chairs that are sagging. The pool that was designated for Palace Premier members was not actively monitored and everyone was allowed. Unlike the legendary pools they were actively monitored. Spa: - They never used to charge for hydrothermal circuit until a few years ago. I understand why they charge you though since it's not as busy. - Men's steam room was way too hot and needs to be checked since it was dangerously high. - Women's steam room was not working when we went. - They never asked for us to complete a health intake form and one of the masseuse's didn't ask if we had any injuries. She didn't understand English very well so maybe that's why she didn't ask. My sister had a dislocated shoulder and she kept trying to pull it and it was difficult to explain to her. Also requested that she focus on my neck but she was adamant that she had to do my legs instead. - I made reservations prior to arriving at the hotel. When we arrived for our appointment (hydrothermal and massage), they incorrectly booked our massage 30 min earlier even though my reservation showed they screwed up but they couldn't do anything about it since the masseuse wasn't available at the timeslot that we originally reserved. So our hydrothermal was cut short - Many years ago, they would warm your bathing suit up after your massage. Wish they did that. Or at least give you a dry robe after your massage. Rooms: - Make sure you check your door when you leave to ensure it latches closed. Our door closed but it didn't latch so anyone could push it open. - Housekeeping cleaned my balcony but did not lock it back up. Our last 2 days was when the 20 year spring break kids were there. Don't recommend you go in March unless you want to be around obnoxious 20 year olds. Even with some of the issues we experienced, this hotel is always my go to.

Fernando and Iridiana at Caio were beyond exceptional. Best service ever! And food was excellent as well.

Check in/Check out chaotic as expected, but Hard Rock saved our vacation, coming from a disappointing AI nearby. The staff was exemplary, went above and beyond, and all genuinely seemed happy. It’s apparent Hard Rock takes care of their employees.

DO NOT stay here. An an abundance of college kids drunk and taking up ALL the space. You cannot get a drink or a meal without waiting an hour. Not worth you all in clusive expense. 95% of the employees are super rude an casino employees are abusive. Grabbing and twisting arms in a very in appropriate way.

The resort grounds were kept very well and the beach and pools were beautiful. The king sweet was big enough for my family of 4. The pillows were awful and lumpy. I asked for new one but never received it. It was a common complaint among other travelers in our group. We didn't use the balcony tub because it felt like you were in a fish bowl. The minibar was restocked once with snacks and requests were never filled accurately. The food was fine. Not great. Brazilian place was our favourite. The main building felt like Vegas. Cost wise it isn't good value. Every activity they advertise is an extra cost. Even the mini-putt and Wave Rider. Which were both empty nearly all the time. They push their vacation club membership hard. Was approached several times during our stay. I would not recommend this resort.