Hard Rock Hotel & Casino, Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

40046 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great Trip Beautiful Punta!

letsgeaux24 on Feb 17, 2024

Just returned and can’t wait to go back! Pros: resort grounds well maintained and beautiful Staff friendly and accommodating Upgraded us to building 8, 3rd floor. View of beach, pools and lazy river. No idea how we received upgrade. Room clean and comfortable. Drink cart stopped by room daily Came to service room at requested time Recognized husband’s birthday with delicious cake Huge property but never had to wait long for a shuttle. However we walked 4-6 miles a day our choice to walk off lots food and drink options. Toro, Bistro Med and Ciao restaurants were very good. Didn’t get opportunity to try Mexican restaurant Beach, aqua water beautiful. A little too rough to swim but loved hearing the constant sound of waves Lifeguards very attentive Never had difficulty getting a beach chair at anytime Enjoyed all the evening musical entertainment, sax, violin and band in casino Liked pool entertainment too especially water aerobics- he was fun! Many pools each with varying music choices Cons: had a toilet issue which they immediately attempted to fix twice but husband ended up repairing A sewer odor in small area far side of property that was there our 6 days. Luckily not near our room Zen restaurant was not good Michael Jackson show was tiring and upsetting when during the “Thriller” segment, children were frightened especially when a zombie went into the audience following close behind a mother quickly leaving with a screaming crying child. So unnecessary and cruel There’s a 7% charge to withdraw cash in the casino but there’s an ATM peso machine outside casino. I was charged 10% which my account reflected but couldn’t locate receipt until I got home. Brought it to casino’s attention and showed my account but wanted receipt. Overall we really enjoyed our 6 nights there and wanted to stay longer!

TripAdvisor users rated this property 5 out of 5

Best Wedding Ever! Thank you Hard Rock

Stanfinie R on Feb 16, 2024

We had an amazing wedding at the Hard Rock!!!! They literally have the best wedding planning team! The property was vice nice, clean and well maintained. The food options were endless! Our family and friends loveddddd our wedding & had a blast!

TripAdvisor users rated this property 5 out of 5

Hard Rock PC Jan 2024

William R on Feb 16, 2024

Our stay was great. There is so much to do at Hard Rock PC and the staff was very friendly. The food and drinks were excellent. Julio and Jesus helped us every step of the way with our requests for reservations (restaurants, spa, excursions, pool chairs). Can’t wait to return!

TripAdvisor users rated this property 5 out of 5

Amazing honeymoon at the Hard Rock Resort and Casino in Punta Cana

H6343DJanastasiac on Feb 16, 2024

Everything was amazing, had a wonderful experience from the service to the environment and the lovely staff. This was a magical experience and I couldn’t have shad a better honeymoon than I did. I would definitely recommend for anyone to come and have their vacation here. The beach is beautiful, the pools are beautiful and the staff is wonderful. Scooby doo was the pool concierge that helped us throughout the week. He decorated our room with rose pedals and balloons on Valentine’s Day and for our honeymoon in general. All I had to do is ask and it was done no questions asked. Yirelfeson and yefeson were awesome too! Everyone was so nice and helpful.

TripAdvisor users rated this property 5 out of 5

The best entertainer that we meet here!!

CHARLES C on Feb 16, 2024

Alice is the best, we live her so much, she deserves a raise in the hotel haha, she’s so fun and we appreciate her so mucho, our vacations with her was so fun and really amazing, we definitely gonna come back and look for her, she’s amazing!! Really good person

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