TripAdvisor Traveler Rating

Location is great, beach is pretty, weather is amazing- BUT service was NOT!!! So, that took away from the beauty. Rooms are nice, but not kept up well. We had water issues- showers working, not work, water shut off without being told. We had to move rooms mid stay bc they couldn't fix the shower in our room. The room we moved to was not good either- it smelled like mildew!!! Good value on our first two visits, this time- no way. We paid more and service has gone WAY down from 2 years ago. Butler service was terrible and borderline non-existent. They just did not care. Never even came to meet my husband and only talked to me 2 times face-to-face the whole week. 2 years ago the butler, David was GREAT. Checked in daily, made suggestions, stopped by the pool and restaurants to check in. It felt like a butler service and worth the extra cost. This time was a waste!! The food in most restaurants was decent to good and our servers were slow, but nice. Same with bartenders - they were often friendly but very slow- actually I think they were understaffed making serve time at restaurants and bars very slow.

We had an absolutely fantastic holiday—this resort really is perfect for the whole family! There’s an incredible selection of pools and areas to explore, and so much to keep the kids entertained. From escape rooms and bowling to the water park, the list honestly feels endless—there’s never a dull moment. The food was another highlight for us. There was a great variety to choose from, and everything we tried was really enjoyable. It catered well for everyone in the family, which made dining easy and stress-free. A special mention has to go to one member of staff who truly made our stay even better—Wilfrey (aka “Bad Bunny”). He went above and beyond to help us by organising an extra guest bed for our room, which was a lifesaver as our boys were not getting along sharing the sofa bed! That small change made a huge difference to our stay, and we’re incredibly grateful for his kindness and effort. Overall, an amazing resort that we would highly recommend to families—plenty to do, great food, and outstanding service!

Would NOT recommend this place. Employees were NOT friendly other than the one guy making pineapple drinks. Room attendants spoke little to no English and never replenished towels. They took our towels every day and left us with none. Had to call for more every day. Large roach in our room and had to dodge human feces walking down the hall one day. Large piles of vomit outside of our room not once but twice! Food was not good other than the hibachi dinner .

$7 plus a surcharge for a small take away flat white!!!!!!! Won't see me again

Large resort with something to do for everyone. Rooms are very nice and spacious. Food was basic even the specialty restaurants. Fun pool areas especially for kids. The activities at the kids pool were nice for younger kids. The service was not very good very high tip pressure at every turn so be sure to have LOTS of cash to tip for every single thing throughout your stay if you would like decent service.