TripAdvisor Traveler Rating

First off. HUGE shout out to Logan, Jordan, Denis and Victor at the Moon Lounge. They always make our trip a blast. Jose Adames and Jean Carlos allowed us to relax the whole two weeks we were there. They were also amazing. I highly recommend visiting this resort as the staff are all polite and fun

The hotel is very nice and big and has many varieties of food. The staff service is very friendly. The concierge Angel is an excellent employee, he has helped me with my requests. I liked the activities. I’ll return soon ?????? The Bell Boys were very friendly and kindly ??

Happy to have both Jesus and Jimmy as our personal assistants. They both gave us what we needed. Especially at the Bali Beds and Pool chairs. We really appreciate their making reservations for us and getting us the steamers we needed for the rooms. Our transportation was on schedule. We are looking forward to returning especially for me to use the new pickleball courts. Hope they will be ready soon.

Ramon at the Guitar Pool was the absolute best. Very very attentive and entertaining. He kept our drinks full and even brought us afternoon snacks so we didn’t even need to leave the pool. Albert also was very very helpful in transporting our group. Overall it was a great experience with kind and helpful staff.

As legendary Hall of Fame members, we are proud to say nothing but positive things about this resort. Jimmy and Jesus went above and beyond, providing us with exceptional, 10/10 service. Rosa, at the Sax pool near our room 4B, also made our experience unforgettable with her amazing hospitality. As the title highlights, Rosa, Jimmy, and Jesus truly made our stay special, and they deserve to be recognized and rewarded for their outstanding service.