TripAdvisor Traveler Rating

we took our family over thanksgiving. We are a member. Have been to this resort several times. Our room and the resort overall is starting to show some wear. I would probably give the resort a 3.5 star rating. the staff though elevates the rating. they truly make your stay wonderful. We had a server at the members beach area that was incredible, Agenis he truely went above and beyond to meet our needs. The resort was very crowed with it being a holiday. As a member we could make dinner reservations, you can’t if you aren’t a member. Nonmembers were waiting along time for dinner. Our room was very clean and had comfortable bedding. Nice shower and tub combo area. Beautiful beach!!! I enjoyed the pool aerobics, instructor was great. entertainment at night was very good. Overall we had a very enjoyable, relaxing vacation!

My family (8 - 4 adults, 4 “kids” 15, 17, 18, 21) went to the Hard Rock (HR) resort around Thanksgiving for 6 days/nights. Overall, we had a great time, but there were some hits and some misses: THE GROUNDS/BLDGs The most obvious observation is how large the resort is, but the real question is: how easy is it to navigate? If you are ok with walking, just about any location is a 10-15 min walk. I found the trolly system they have is quite convenient - a trolly shows up about every 10 min. I thought the rooms were large. I wish they had 2 queens instead of 2 doubles, but that is not uncommon. There is a “stocked” fridge but it was disappointing that they only came once during our visit to refill it. In general the grounds are clean and well maintained, just nothing special. Oddly, while overall the grounds and buildings were in good shape, the number broken toilet seat covers was wildly high - ugh! THE WATER There are a LOT of pools. The closer you get to the central pool, the louder (and typically) and the busier they are. If you are looking for a quiet pool they exist. We found the pools to be well maintained. Note: only 4 of the 11 pools have swim up bars. During busy times you will need to “reserve” lounge chairs before 9:00am by throwing towels on them or they will all be gone! The beach is large and has nice soft sand. The beach was not very busy. While we were there, the ocean was not swimmable due to rip currents - rumor has it this is pretty typical so if you want to swim in the ocean this is not the place. Additionally, because of this, there are no free non motorized water sports off the beach like many other resorts. THE FOOD We found the restaurants outside of the buffets to be good. They are NOT 5 star restaurants - they are good not great. We were VERY disappointed in the buffet (The Market). Variety and the quality of food in the buffet was disappointing. Unfortunately Only 2 restaurants take reservations. During busy times of the year there is 1+ hour wait at the other restaurants. We were told that vacation club members can make reservations so even if we got there when they opened they already had a long wait to fit us in. We thought the sandwich shop was underrated - not busy and pretty decent. On the positive side, at other resorts we’ve been to I always thought the alcoholic drinks were mixed weak, but at HR they were quite strong. We expected more sweet treats by the pools, especially by the kiddie pools, but we were disappointed by the little that was there! Our kids (all of them) were disappointed by the pizza at HR - my initial thought was that it is difficult to screw up pizza, but I would agree the kids - it was not good. Ironically, my kids loved the pizza at our last all inclusive resort in the DR so this issue is an HR issue. THE ENTERTAINMENT The casino is a casino. It was clean and surprisingly quiet. We never saw it more than 1/3 full. There was a lot to do: laser tag, escape rooms, VR, racing simulators, mini-golf, surf simulator, etc. Unfortunately, all are at an extra cost. We did not use the Spa - it looked nice from a distance :) We did go see a couple of the bands and impersonators - they were all cheesy bad. In the end, some good some bad. In talking with our families we enjoyed other all inclusives we stayed at in the past much better. We had a good time but would not go back.

We had an amazing experience at the Hard Rock Punta Cana, and a big part of that was thanks to our incredible concierge, Judith. She was friendly, welcoming, and went out of her way to make our stay smooth and enjoyable. Judith helped us secure restaurant reservations, offered great recommendations, and made sure everything was taken care of without us even having to ask. She also assisted with a quick and seamless checkout, which we really appreciated. Her professionalism and warm personality truly elevated our vacation. Thank you, Judith, for making our stay exceptional! We hope to see you again on our next visit.

Very good for friends to handout, spend some time with each others. Clean atmosphere, large rooms, very clean and with zero noise.

Everyone at Hard Rock is amazing. Thank you for a great family vacation. There is so much to do, including golf, walking on the beach and sampling all the great restaurants! My favorite was a BBQ right next to the Sun pool. Such a great and kind staff too. See you next year!!!!