TripAdvisor Traveler Rating

Wonderful structure, located in paradise. Cheerful and attentive staff. wonderful drinks and food. Perfect

Great time special thanks to Jose Lugo and Anderson for being fantastic butlers for us for the full week. These guys took care of anything we needed and reserved us dinner and show reservations along with pool chairs and beach chairs. Very tough job to take care of 13 of us !Thanks a lot to these guys. Plus a lot of personal additions to our stay. Also, just wanted to mention, housekeeping, ladies were great

Great experience. The resort has added new excursions since my last visit in 2019. Also the food and menu has improved. My butlers Julio Ruiz and Jesus Lebron are the best. They deserve 5 star ratings. They were the key to the great experience. They were very attentive to me and my family's needs. They treated us like family. The five star review is specifically for Julio and Jesus. The resort only deserves a 4 star because there were numerous power outages and many elevators were out of service during my stay.

I really enjoyed my trip to the Hard Rock Hotel & Casino! David and Elvido did a great job of letting us know what was going on and being available whenever we needed! There was a variety of things to do at the resort each day we were there. Overall the food was good, with an exception of a few things. I really enjoyed being able to get room service at any time too. Check in was a little rough but overall I had a good experience.

David and Elvido were great and I can't wait to travel out here again! Check in process was a bit of a headache but I had a blast. The food was tremendous and the pools were great! The beach is so close so it's easily accessible and it's so much fun at the casino! I will be back!