Hard Rock Hotel & Casino, Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

39105 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Surprise Family Week

Kevin H (San Francisco, California) on Sep 30, 2023

We couldn’t have pulled this surprise Birthday week off for our family without Mariel our butler. With Mariel and Rafaels help we had planned this for weeks! We missed seeing Rafael but will see him next year!! Mariel went over the top this week by himself helping to make this was so special for Crystals Birthday, from a special dinner on the beach to her room being decorated to arranging the last minute golf cart etc… He was there at every message to assist the family! Also, on our beach days Brayner (our Legendary Rep) made sure we were being taken care of! I’ll be waiting to hear Brayner has been promoted to Butler soon!! Jeysel our server was wonderful and on spot! Thank you Chris Jester for taking care of our family and signing Tim up as HOF! All in all this was one of the best weeks we’ve had and so look forward to our return in Feb. 2024 with more family. Our doorman Jenner was there for us today also as we left making sure our luggage was taken care as he always does! Thank you Hardrock Management for all you do making everyone’s vacation a great one !

TripAdvisor users rated this property 1 out of 5

Not happy I am a Legendary member Horford beach view room can't see a thing

viva14 (Pittsfield, Massachusetts) on Sep 29, 2023

The steps of service we're on professional we try to get a guitar for my grandson on his birthday nobody knew or how to do things the restaurant those Gallos steps of service horrible food was good ??

TripAdvisor users rated this property 5 out of 5


Susan P (Winter Haven, Florida) on Sep 29, 2023

From the minute we stepped out of the airport, the van was waiting for us. He even stopped at the store for us. We arrived at the hotel. Everything was waiting for us, our butlers and all our weight staff. We're in the lobby waiting for us. There was champagne and snacks waiting also .then we were escorted to our rooms, which which were beautiful with a sitting area. An outdoor sitting area with an outdoor Jacuzzi tub. Our Butler's Elvido and David were over the top attentive. There wasn't one thing that we asked for that. Didn't appear in our room or at the pool. Scooby doo at the pool was waiting with a smile. Asking us how our night was . Our chairs reserved had floats to use and had towels waiting. He came by frequently to make sure we had everything that we needed. Yeah, he was funny, kind, and Always full of compliments . We had Ava, miguelina and Alba and Jose Gonzales and ambrios at the pool and bar. Always within sight, always asking if they could do anything for us . drinks were delicious and cold with buckets of ice if you need it and plenty of bottles of water. The water arobics girl, Lily was adorable and smiling and interacted with everybody in the class . Coffee, fruit, and sweet rolls every morning in the room. At whatever time, you desired . We had a wonderful in room dinner with an amazing chef and his helpers. In every restaurant, the food was over, the top. And everybody is attentive and willing to accommodate your needs. This vacation has exceeded any vacation in the past. The hotel is beautiful, the grounds are beautiful, and you can get anywhere you need to go on a trim that comes by every five minutes.

TripAdvisor users rated this property 5 out of 5

Wonderful Experience!!

cmpack440 (Laurel, Maryland) on Sep 29, 2023

Hard Rock The entire vacation here was amazing, from the excellent restaurants to the shows, not to mention their beautiful beaches. It was a magical week. The employees are all friendly and helpful. I do have to single out Jose Adames for making the vacation so special. He was a personal concierge assigned to our group to help make entertainment reservations, reserve seats, arrange for items to be sent to our rooms, etc. whenever we asked. He was incredibly attentive and friendly, and honestly cared that people under his care were having a great vacation. In this, Jose was flawless. He is a wonderful face for the Hard Rock, and when we come back, we are hoping we will be lucky enough to be able to request him again. I thank Hard Rock for having dedicated and reliable people like Jose Adames.

TripAdvisor users rated this property 5 out of 5

Favorite Resort in Punta Cana

morgana157 (Novi, Michigan) on Sep 29, 2023

I loved my recent stay at Hard Rock Punta Cana. The rooms were beautiful and large, the staff was extremely friendly and helpful, and the resort had so many activities I could not get to them all. The food was very good, I enjoyed my meals at the Mexican restaurant and Toro the best. The kids club is probably the best childcare area I have ever seen at an All Inclusive resort. There is a huge jungle gym with slides, a trampoline room, and a playhouse that is almost as big as my first house. I cannot wait to bring my kids back to enjoy it. There were plenty of seats at the pool and we never waited long for service. I hate hunting for pool chairs so this was a big positive for me. Overall I highly recommend this resort.

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