TripAdvisor Traveler Rating

Hotel was ok. This Hotel had gorgeous grounds unfortunately on this trip the maintanance seems to be slacking. My compliments to our Butlers Brayner and Charles. Very attentive and accommodating. We have had Brayner several times and he is always the best.. Restaurants don't seem to have any Martini glasses. When ordering one it may be served in a juice, wine or Margarita glass. Olives seems to be a hit or miss. This continues to be a problem. We had a great meal at Ciao, even though service has always been slow. Toro head chef Elio, manager Victor and reservation staff, are always the reason we go. They pay great attention to service. Plus the steaks are the best. The Market restaurant has definitely upgraded their menu. Food presentation and flavor have improved greatly. I'm a chef and my compliments to Orlando who manages this restaurant extremely well. Our waiters Berlin and Yohon did a fantastic job. They were friendly and very professional. They all made us feel welcomed. It's always a pleasure eating here. Restaurant Zen was very disappointing. We wanted Sushi. It's obvious the hotel is focusing more on Hibachi tables. There are very few side tables. No one ever told our drink order. It took over 30 min to have our food order taken and another 40 to deliver. We didn't blame the waiters they were working very hard, restaurant is short staffed. The pool staff were all amazing and worked extremely had to please everyone. No matter if you needed an umbrella, a drink or had a food order. Having Hall of Fame status doesn't hold much clout anymore. Previously when checking in you felt so welcomed. A hostess provided a cocktail and there were various food items to eat. Now they serve donuts and you get your own drink! Checking out can become a lengthly process because everyone checks out in the group lobby. Whether you're a member or non-member just booking online. There was a minor error with my bill, unfortunately no one with any authority could help resolve it. Housekeeping continues having the same problems the lack of wash clothes, and bath mats. You never know what you will get when staying at this location. It's like the casino sometimes you win other times you loose.

I can’t say enough good things about Marleny, our waitress at Bistro Med Restaurant. She was genuinely excellent—smiling the entire time as she coordinated with the chef to safely accommodate my allergies. Her kindness and attention to detail made the experience special, and the salmon was so fresh and perfectly prepared.

Amazing experience and service through and through, was genuinely surprised to see food at this quality (mainly and burgers) at any all inclusive let alone one at this price point. Looks like a blast for families with small kid!

It is a beautiful resort, very big and looks amazing. Room: We booked a room closer by the beach. The rooms are very beautiful and they all have a bathtub. They are nice, clean and spacious. You have a minibar in the room with some snacks and drinks. Resort: On the first day we could not find a place in the shade. We searched by all pools and the beach but nothing. So for what we did for the nexts days is just ask the staff if they could reserve something for us and we give them a little tip for it. You can either do this or wake up at 7am to reserve a bed by placing your stuff on it or reserve a bed officially and pay around $100 USD. So it would have been great if the hotel had more umbrellas or covered areas to lay out of the sun. The ocean was rough and you were not able to swim there but thanks to the multiple pools you will always find a place nearby to cool off. There are trains driving around the resort to bring you from place to place if you do not want to walk. But also walking is not very far, within 5 minutes you are from the lobby to the beach. You can also rent a golf cart for $120 - $150 USD per day. Food: The food was as good as you can expect from the buffet restaurants and much better from the à la carte restaurants. There are many restaurants so you have plenty of options to eat something different every day. Keep in mind that for some restaurants you need to reserve multiple days in advance or else they will be fully booked. Drinks: The drinks are very focused on either alcoholic drinks or young kids with super sweet and full of sugar juices. The cola they have is only Pepsi zero. As I was pregnant I asked the waiter if he could make me something less sweet then the standard fruit punch or lemonade they had and without alcohol. He did make me something really nice with fresh fruit if he had that available and else we ordered a virgin pina colada, which was also drinkable. I really had hoped they had more non alcoholic options and natural juices as RIU did. Extra's: The hotel offers bowling, game hall, mini golf, escape room and many more activities to do but for all of them you need to pay. The simple mini golf course costs you $10 USD per person. I found this ridiculous for the price you already are paying to stay at the resort. Why not have 1 time per person included and pay if you want to go more times. So yeah, we did not do that.

The staff is delightful. The beach is beautiful. HOWEVER… The food is bland. What had been unique and Dominican has been made generic (I miss the old Isla!). The drinks are watered down, if they even know HOW to make the drinks. (Toro Bar is great though). The sales office is pushy and deceitful. And, worst of all, THEY HAVE REMOVED THE DOOR FROM THE TOILET IN THE GUESTS’ ROOMS.