TripAdvisor Traveler Rating

The best thing about Hatd Rock PC is the beach. The water was great and the beach is big. They don’t seem to regulate the beach vendors though. You will get bothered by someone selling cigars or tours, or something else. The next best thing is the variety of shops and things that other resorts don’t have. Service is mediocre. It’s a large resort. You are just another customer. If you can upgrade to a concierge room, do it. It’s the best way to get good service. When you check in, you will get pressured to become a member. It’s off-puttting. The resort is large but it is walkable. However, watch out for golf carts. They are everywhere and they don’t seem to watch for pedestrians. The room was ok. Big bathroom. The AC didn’t work very well and despite several calls, it was never fixed. We adjusted somewhat, The food is mediocre at best. There is nothing that stands out. And again the service isn’t great. The drinks seemed pretty watered down too. Overall, I loved the beach and the ability to do some indoor shopping, etc. but the rest of the resort was just ok, I would go to another resort before

My husband and I had an amazing vacation - our stay was 4/28-5/5. Ramon (at the Moon and Guitar Pools) is the best!! He went above and beyond to take care of us - setting up our pool chairs, bringing us drinks and food, and always checking to see if there was anything we needed. We loved our Mimosas by the pool! You can’t help but smile when Ramon is around. He is a rock star and the Hard Rock Hotel is lucky to have him. All of our interactions with hotel staff were friendly and helpful - the front desk upon arrival, the concierge, housekeeping, minibar restocking, the pool bars, other pool staff, snack bars, all restaurant staff and the check out desk. My husband and I made a wrong turn walking back to our room (still learning the resort at the time) and a gentleman in a golf cart asked if we needed assistance and when he understood what happened, he said “get in - I’ll take you to your room”! We really enjoyed the shows (Beatles, Adele, Michael Jackson and Queen). The performers were excellent! We easily made reservations at Tora and Zen. And highly recommend making a reservation for the Zen Sushi and Ceviche Bar. We loved the Moon Pool and the beach. Also loved the restaurants and shops near the hotel lobby. We had a great time!

I want to personally mention Ramon, who was by far one of the most amazing employees at this location, and went above and beyond for our family every day! The pools were well kept and the staff were always friendly and accommodating! Would’ve loved more poolside food options, but the music, drinks, company, and service was great! The dining options at the main lobby as well as activities off resort were diverse and allowed for a wide variety day to day! Overall very pleased with our stay here and would recommend to anyone looking for a resort with lots of activities, dining options, pool and beach environments, and friendly staff who truly care for their customers!

Great trip! Ramon is the best! Ask for him at the Moon or Guitar pool at Hard Rock. Excellent service will make your trip unforgettable!!! Very hardworking, great with kids, made our trip memorable. Beautiful beach, staff is friendly, rooms are great. Too many shuttles but we like to walk.

This was our second time staying here, and it somehow managed to exceed our first visit. Just when you think it can’t get any better—it does. I can’t say enough about Ramon Fuego, our poolside waiter. He consistently went above and beyond to ensure we were comfortable, well taken care of, and truly enjoying ourselves. We've experienced butler service at other resorts, but none have come close to the exceptional care our waiter Ramon provided. Because of this incredible service, we've decided to make this trip an annual tradition. It simply outshines every other place we've been. Ramon is family now.