TripAdvisor Traveler Rating

Excellent services great food clean areas beautiful lobby

I don't usually leave reviews, but I feel it's necessary to mention two people who helped us from the moment we arrived at their desk (Tuesday at 10:00 PM) until they resolved our issue. During our stay at HR Punta Cana to celebrate my birthday, my husband and daughter suffered food poisoning, and we requested the cancellation of a scheduled off-site activity for Wednesday morning. Máximo and Laudy, from concierge, took note of every detail from our arrival at the hotel and, with this information, prepared a detailed report to support our claim (normally, people just repeat the script: the activity must be canceled 24 hours in advance, without listening to the customer) to meet with their supervisor the next morning. By the end of the afternoon, we received notification of the activity's cancellation, and the charge on our bill had been removed. Thank you again to Máximo and Laudy, as they did everything possible to process the cancellation as quickly as possible, since we were traveling back home the following morning.

This review is strictly for the casino, I have no knowledge about the other amenities that the hard rock has to offer. The casino was great, you can’t get a good understanding of what the casino looks like because you can’t take pics, but we went on a Thursday and Friday and I will say it has a good vibe. Not the biggest casino, they had maybe 3 good roulette tables, 4-5 blackjack tables, and like 4 craps tables, they had a bunch of slots and electronic things as well, as well as Asian gaming, but we don’t indulge. Craps table is cool. Me and the boys took over a table and it was really fun, though when we got a on a heater they started doing some bs to throw us off our game. Roulette was cool, about what you’d expect. Decent size, drinks were flowing, vibe was there. Definitely worth it if you like to gamble. Do t need a room there to go. No cover, just get a wristband and you’re off to go. Overall 8/10

Had very great experience. Vibes are good. Food was amazing. All the staff were polite and helpful and special thanks to Hitender. We had great time here. Highly recommended.

Unfortunately, this resort is average at best. My room was terrible. The patio door didn’t close all the way and the room felt damp and smelled musty.! I asked several staff members to switch rooms but they reported being at max capacity. If the casino is not your scene find another spot.. the casino seemed to be the primary entertainment. The food was average. The hibachi was good, but that was it. The best parts of this resort was the staff, the pools, there are tons of bars, and the beach.