Hard Rock Hotel & Casino, Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

35091 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Hard rock family Vacation 2022

nataliejane71 (Chicago, Illinois) on Jul 06, 2022

Have been going to HRPC for about 10 years now. Was a little skeptical after seeing all the reviews and posts. There were some minor issues with slower service, running out of items and longer lines. My 15 year old daughter was disappointed that they didn’t have popcorn in the theater anymore, that the moon lounge lacked seating and the night life wasn’t as fun as it used to be! Although she did do the silent disco and found it to be way more fun than she initially thought. However, that all being said once we sat down to eat, our meals were fantastic. We can’t say enough about Rafael the manager and Santos at the member pool, they went above and beyond for us. Both of them always took the time to ask us how our day was going and addressed any issues that came up. Jose, our waiter at the pool was always around to bring drinks to us. Our daughters both loved Nixon who they met last year and did yoga and corn hole with him. His upbeat and friendly personality kept them entertained and busy for hours. We were so impressed with his work ethic and the fact that his English has dramatically improved in just one year. He is a great asset to have and the younger crowd (teens) seem to need that extra entertainment that he brings to the resort. Our Butler David Perez, Who has become part of our family over the years and who we love dearly planned a private lunch for us. Rafael and Santos served an amazing meal with the the chef. (prompts to the chef for sure!) We also had a member dinner at Toro with the chef and the steak was so delicious and tender. The service was fantastic and my older daughter loved the shrimp ceviche. Butler David and his partner Elvido were always available to us to reserve seats at the theater, pool chairs and get us a golf cart. They helped us secure a room with a better view that was close to our daughters and always took the time to come and talk to us. There are so many small things they do for us that really make our trip so much easier! When leaving we had the most gracious, kind porter/bell hop Ramone who brought our suitcases down and stayed with our daughters while we were dealing with the final paperwork. Overall we had a fantastic trip with some minor bumps that we hope they smooth out once they hire more staff and Covid isn’t an issue anymore.

TripAdvisor users rated this property 4 out of 5

All-Inclusive or A La Carte, You Decide

Garrisonshaunte (Catonsville, Maryland) on Jul 06, 2022

Beautiful resort, friendly staff, lovely rooms and good food. I have been to Hard Rock Punta Cana before and things have changed in terms all-inclusive amenities. There were many amenities that were "for cost", meaning not included in the all inclusive pricing. Bowling, wine tasting, lobster, tomahawk steak, golf cart rentals and other entertainment activities. I feel like most, if not all of these "extras" should have been offered to all of the guests as part of their lodging package. Perhaps things have changed drastically due to COVID. This was my first vacation since the pandemic. I was not prepared to pay for what I considered to be included in my resort costs. I felt that the resort tram service that was offered was dialed back to encourage guests to rent a private golf cart at cost. There were long wait times for the included resort trams. The property is massive and the number of available trams did not align with the number of guests in my opinion. Pedro in Toro room service was amazing and Daniel in ground transportation was outstanding. I was not disappointed at all with the staff. They had dynamite attitudes and were extremely personable. I thought the food could have been better especially in the main dining buffet. Lines were long and they were constantly running out of items. The quality of the food was not consistent. Overall my experience was pleasant but I would recommend that the Hard Rock parallel the amenities with the cost of the stay.

TripAdvisor users rated this property 3 out of 5

Sadly not what we expected

daisy_sau (London, United Kingdom) on Jul 05, 2022

Our first visit to Dominican Republic and honestly we were a bit nervous after reading some of the reviews. Upon arrival we were greeted by smiley staff who were friendly and attentive. There was an issue with our room which was no fault of the hotels but due to a misunderstanding when we booked. We had a delicious rum punch whilst we waited and met our helper Cesmary who was super friendly again. Our room was beautiful and spacious, the bed was really comfortable and the tub on the balcony was amazing! We loved our room. The hotel is HUGE which was a little frustrating when trying to work out where everything is. We tried the buggies but found it took 10x longer to get to where we wanted to go as they had to make multiple stops. Not their fault as they had to supply a service for a lot of people. Whenever we asked at reception however the drivers were more than happy to take us to our room. We had a real issue with the food and not being able to eat in the restaurants. For a 5 star hotel we ate cold buffet food for 5 out of the 7 nights which is unacceptable. We ate at Zen which was great fun and the pizza in the Market was always good and fresh. Aside from that the food really wasn’t great. I enjoyed only a couple of meals. One breakfast I waited 25 mins for a coffee or for a server to even look at me. When it hit the weekend the hotel was just unbearably busy and there were queues for EVERYTHING which is not what you want on holiday. There is no way that you can give this hotel 1 star. It is huge yes, but the staff are all extremely hard working and rushed off their feet most of the time but some still deliver service with a smile. The casino was a plus for us the bar tenders were fab and super fun. There were a few things that we were a bit miffed about like all the ‘activities’ you have to pay for?? Why provide golf and bowling if it is an extra charge. Also all the bars at the different pools offered different drinks. We loved the Bongo pool but we couldn’t get any cocktails so we usually had to go to the noisy main pool to get drinks. We eventually found the Sax pool which we loved and stayed at the rest of our trip. I wouldn’t recommend this hotel in its current state but maybe once the renovation is finished as had we known there were works going on we probably would’ve delayed our stay until the works were finished. We did enjoy our stay and were really happy with how friendly most people were but we wouldn’t come back to DR simply because there wasn’t enough for us to do and we wouldn’t stay at this hotel again.

TripAdvisor users rated this property 5 out of 5

Amazing place!

chrisbK7887WN on Jul 05, 2022

We were a family of 4 (parents and 2 teens), and each of loved the Hard Rock Hotel! There are endless opportunities for everyone around the resort. We played golf and loved the course. We enjoyed different pools, and each of them offers a different vibe. We loved how the buildings are designed: not too high, and with water and gardens all around, one cannot realize it is actually a huge resort. Our bedroom was very comfortable, and the bathtub on the balcony is a great plus. Food was ok, but the hotel could offer more fine cuisine options... Finally, the staff is extremely nice and really makes your stay unforgettable. We will definitely come back!

TripAdvisor users rated this property 5 out of 5

Vacation

carlaaZ9477SB on Jul 05, 2022

This hotel has enough to keep you interested and entertained with the pool options that include different types of music, volleyball in the pool or at the beach, casino, silent disco party, Karaoke, and themed parties in in hotel. The food I recommend is at Zen where you must do a reservation and the food is shrimp/chicken/steak, fried rice, sushi, and fried ice cream for dessert (food is served hibachi style to be prepared to sit in front of a hibachi chef !!! So cool. I recommend breakfast at la Isla. And give the Market food inly 3 stars for their food but their service is 5 star! The people are super social humble engaging and fun. PLEASE bring your children to the water rubbing section. They will LOVE IT! For hours 12-7

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