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Overview
The all-inclusive Hard Rock Hotel & Casino, Punta Cana boasts the best casino around, exhilarating night life, tantalizing culinary options and rooms worth tweeting about, all infused with the legendary rock and roll vibe.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1775
Inclusions
- Daily activities
- Round-trip airport transfers
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Jetted tub
- Smoke-free
- 300-thread count linens
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Occupancy is dependent on bedding. One bed maximum 2 guests or two beds maximum 4 guests.
- 1 king bed, and 1 queen sofa bed, or 2 double beds
- Garden view
- 1 king bed, and 1 queen sofa bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Jetted tub
- Living room
- Seating area
- Smoke-free
- Upgraded amenities
- Welcome red wine bottle
- Balconies with tropical views
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Occupancy is dependent on bedding. One bed maximum 2 guests or two beds maximum 4 guests.
- 1 king bed, or 2 double beds
- Garden view, Pool view or Tropical View
- 1 king bed, or 2 double beds
- Garden view, Pool view or Tropical View
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Occupancy is dependent on bedding. One bed maximum 3 guests or two beds maximum 4 guests.
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Children’s pool
- Playground
Kids Club
Open daily
Age ranges
- Children ages: 4 to 17
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Sun bar (10am -1am) | Bar, Sports bar | |
| Moon Lounge (3pm -1am) | Bar, Lounge | |
| Eclipse Terrace | Bar, Lounge | Open air |
| Zen Lounge (8am -10pm) | Bar, Lounge | |
| 3 Swim-up Bars | Bar, Swim-up bar | |
| 4 Poolside Bars | Bar, Pool bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Bistro Med | À la carte | Mediterranean | Breakfast, Lunch | Dress code |
| Ciao | À la carte | Italian | Dinner | Dress code |
| Pizzeto | À la carte | Italian | Dinner, Lunch | Dress code |
| Zen | À la carte | Asian | Dinner | Dress code |
| Los Gallos | À la carte | Mexican | Dinner | Dress code |
| Ipanema | À la carte | Grill/steak house | Dinner | Dress code |
| Toro Steakhouse | À la carte | American | Dinner, Lunch | Dress code |
| Isla | À la carte | Caribbean | Dinner | Dress code, Reservations required |
| Ice Cone & Deli | Café | American | Snacks | |
| The Market | Buffet | International | Breakfast, Dinner, Lunch | |
| Montserrat Manor | À la carte | International | Dinner | Dress code, Not included with all-inclusive plan |
| The Wine House by El Catador | À la carte | International | Dinner | Dress code, Not included with all-inclusive plan |
Facilities
- Rooms: 1775
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Whirlpools available ($)
Location
Meal and plan options
-
All-inclusive: Included
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Meal plan details
Romantic Dinner: Lobster and Premium Champagne for 2 adults. Additional bottles of champagne incur an additional cost. Wines: Award winning wine selection available at all restaurants. Premium wine list not available from room service menu. Reservations not required but operate on a first come, first serve basis, dress code in effect. No limit to number of à la carte meals per stay
Pools and recreation
Pools
- Adults only pools: 1
- Kids pools: 3
- Outdoor pools: 9
- Lazy river: Included
Golf
- Golf: on site ($)
- Mini golf: on site ($)
Water sports
- Non-motorized watersports: on site
Other sports
- Bicycles: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Casino: on site ($)
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Bowling available ($)
- Escapology Escape Room available ($)
- Laser Tag Space Adventure available ($)
- Flowrider available ($)
Shops and services
- ATM
- Business centre available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available available ($)
- Meeting facilities available ($)
- Parking
- Shopping onsite available ($)
- Tour desk
- Valet parking
- Wedding facilities available ($)
- Internet (30 free minutes per room per stay) available ($)
- Car rental desk available ($)
Arcade
Bar
Beach
Beach
Bistro MED
Bowling
Casino
Pool
Pool
Flowrider
Gym
Lobby seating
Lobby
Lounge
Mini golf
Nightclub
Pool
Shopping
Spa
Terrace
Terrace
Theatre
Toro
Wedding
The Market
The Market Bar
The Market
Location
Reviews
Not good. Will not return to this resort.
micheledX6123UM on Sep 15, 2021
My spouse and I stayed at the Hard Rock Punta Cana for ten nights. This resort is quite large with 1,775 rooms currently, and it isn’t adult only. Normally, we wouldn’t choose this resort because of these reasons. Our nephew and his bride chose this resort for their destination wedding, so that is why we stayed here. The pre-wedding dinner and the wedding and wedding reception/dinner staff were awesome! Our nephew and his new bride had a fabulous wedding ceremony on the beach; perfect in every way. The pre-wedding dinner and the reception dinner options were plenty and quite good. And the staff couldn’t have done a better job making sure that everyone was taken care of, especially the wedding couple. The entertainment crew at the beach and the Drum pool were also awesome! This crew was fun! It was obvious that they enjoyed their work and the people that they met. We especially enjoyed the dart games and horseshoes on the beach. A few in our group enjoyed the dance lessons as well. Thank you to Luis, Nixon and Carlos for filling up part of our days with fun activities. The wait staff we had at the beach and at the pool were awesome as well. On the beach, it was mostly Maura who took excellent care of us. We drank a lot of water every day, and Maura made sure that we had plenty of it. She also made us plenty of drinks too! And talk about a genuinely sweet person. At the Central pool, it was Ramone that took care of our wedding group. He was very busy not only taking care of 10-20 in our group and others around the pool. He too is a genuinely sweet person. One time he brought our group drinks on a surfboard and actually got into the pool to deliver them. Outstanding service and fun! Now for the downside of the resort, and there are far too many in our opinion: • We stayed in a Caribbean Sand Suite and we stayed in 2A. We got this type of room because it offered the closest proximity to the beach. It turned out however, that we couldn’t use the beach huts straight out from our room/building because that was only for Legendary Members. And it turned out that the next area with beach huts were for Royalty Members. For us common folk, we had to walk about ¼ mile down just to get to the beach huts that we could use. That totally negated the reason for getting a Caribbean Sand Suite room in the first place. We may as well have been in one of the buildings nearer the lobby. The resort should have placed us in a building closer to the common beach hut areas that we could use; maybe 5A or 7A. Money wasted for sure. • Every day but one, we didn’t get some basic items for our room. Each day but one, we called for all of some things; water, beer, hand towels and washcloths. After about three calls for towels and water, the office called us because they saw that we were calling for items. They were displeased and trying to make sure that things got better. They checked on us a few times after that, but we only had one day after that call that we actually got everything we needed. • Three days in a row our room keys didn’t work. Each time we needed a maintenance person to come to our room (not easy since we were so far from the lobby) and one time we had to go to the lobby to have the keys fixed. Then on our last full day, the door batteries failed, so the door had a red light. We waited for maintenance to come and that time it was a ridiculous 30 minutes that we waited outside our door. The batteries were replaced, but several hours later, they had failed again. Yep, maintenance had to come and swap the batteries again. At least we didn’t have to wait 30 minutes; more like 5-10. Getting someone to come isn’t easy btw. You have to find someone in the building that has a walkie talkie and speaks English. Otherwise, you have to go all of the way to the lobby, which is about a ten-minute walk. • The food situation is dreadful. If you don’t mind eating junk food at the beach or pool, having limited options at the beach or pool, waiting in long lines at the Market for any meal or Isla for breakfast or making a reservation well in advance for every restaurant except the Market, then you’d be fine with this resort. We hated it. The food at the market was tolerable. The options were very limited and way too many people. The lines at the different Market food selections was often a 15-20 minute wait. Isla for breakfast was good, but weekends were horribly busy and the line to get seated was way too long. We waited about 20 minutes for a table on a Saturday. The resort is way too big for the low number of restaurants, especially for breakfast. They just can’t keep up without having their clients wait and wait and wait. One day we left the beach to go get food at the Bistro to take back to the beach. They really didn’t like that we didn’t want to sit and eat it there. And we ordered an extra sandwich for someone in our group and at first the wait person came back and said they wouldn’t allow us to have a third sandwich. We were like what the heck? This is all inclusive and if we want an extra sandwich, so be it. We did end up getting the third sandwich. Another day watching a football game in the bowling bar, one of us went to the Market to get some pizza to bring back. They told us only this one time (and was told only one slice of pizza), but they wouldn’t allow food to leave the Market after that one time. Ridiculous that you can’t get food to take to one of the bars or to the beach without difficulty. • The wait staff at the restaurants are great. We were always taken well care of by the wait staff at every restaurant. • Room service menu is limited, but a great way to get breakfast. And the food was pretty good. We preferred this over the Market or Isla. • Super long lines at the bar for drinks at the pool especially. The beach is better, but still there is wait time. • Have to wait in those long lines at the pool and beach bars for water. Water shouldn’t be so difficult to get. They should have coolers fully stocked with water bottles on ice and easily accessible. • The only beer option is Presidente. Absolutely no other beer options at this resort. • The resort isn’t actually all inclusive. Some of the food and wine options are extra, as well as a few of the activities like bowling, miniature golf and the surfing pool. • Tried to get three beach/pool towels and was told no. Only allowed two towels per person. Never mind that you have another person or two that you’re getting the towels for. • The beach was really nice. The waves are big and quite rough. Most of our stay was red flag days; only two days out of ten were yellow flag. The lifeguards were great. They were very concerned with folks going too far in the surf on the red flag day. They’d tell you not to go past your knees on the red flag day, but they couldn’t stop everyone. One day a man and his son that looked to be 12 or 13 went too far out and the surf pulled them out more. We think the son got back on his own, but his father had to be pulled in by the lifeguard. The lifeguard used a flotation device attached to a rope. It was a helpless feeling watching, but what a relief it was that the lifeguard was able to get the father back to shore. • Had to wear a bracelet and if you lost it, it would cost $75 for a replacement. • The casino only had four seats available at the blackjack tables, probably due to COVID, but they only had three tables. The minimums at the tables were $15, $25 and $50. Too high of a minimum and it was impossible to get a $15 minimum seat. Ended up at the $25 minimum table and won $200. Also, if we’re wearing the bracelet, shouldn’t the all inclusive drinks apply here also? Had to pay for drinks unless you were actively gambling. Not like the casino is a separate entity. • Went to the Sports Bar in the casino on Sunday to watch football, and none of the many tv’s were on. Apparently, the Sports Bar isn’t open on Sunday? • For COVID cleanliness, I saw very little. Staff were good about wearing masks, but as far as wiping down tables at the pool or in the bars in the main building, I saw one person spray and wipe a table after someone left. Nothing during the day at the pool area/tables and nothing at the beach. Yet, there was a signs on every table indicating that it was sanitized and clean. • COVID testing was fairly simple. Setting up the appointment took standing in yet another line to schedule the appointment. We got there early morning so the line was short. Then taking the test was another small wait for us. Results were received within three hours. We wouldn’t recommend this resort. At this cost, you can get a resort that is truly all inclusive and is able to provide much better food options and service with little to no wait time for food or drink. Our recommendation is Excellence Resorts. We stayed at the Excellence Punta Cana eight years ago and also stayed at several other Excellence Resorts and the quality, service and food options are outstanding. Usually, we are sad when we have to go home, but this time we couldn’t wait to leave. Even if we were offered a free stay at this resort, we’d turn it down.
Great Trip & even better staff
159meham on Sep 15, 2021
great trip! the entertainment team by the pool was making the days so fun. Fransico, luis, alexander, carlos, vladimir we’re just the few entertainment staff that made the days enjoyable even if it rained.. they always had something to do.
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