TripAdvisor Traveler Rating

Kelvin the butler made my experience great! If it wasn’t him would not have went as smooth as they did!

First, let me say this: go find Omar in the lobby bar and start your trip with a Mama Juana. Omar took great care of us the entire stay and even made special chocolate drinks for our teenager. If we could give Omar 10 stars, we would! ?? We had a great family vacation with our teen. The lazy river and pools were excellent, and there were plenty of activities around the pool area throughout the day to keep everyone entertained. The evening shows were enjoyable, although some were geared more toward younger children. Zen was our favorite restaurant by far. We also booked a trip to Monkeyland through the Nexus Group in the lobby and went parasailing through the Nexus booth on the beach. Both were great experiences and well worth it. The only downside, which was not the hotel's fault, was the number of ants in the sand on the beach. We ended up getting bitten quite a bit, so just be aware if you plan to spend a lot of time on the beach. A few lessons learned: American Express is not accepted everywhere, so bring more cash than you think you'll need. Overall, we had a wonderful stay and would definitely return.

The service was mot like we experienced in the past, although our butler Ramon was awesome. The restaurant food was mediocre. Our swim out suite was nice although it did need some minor maintenance issues addressed. Our mini bar was stocked only twice during our 7 day stay. This resort would not be my first choice amongst the Royaltons in the DR.

Michael and Eduardo did a great job making our vacation/family reunion. I know it was a lot of people for them to handle, but they did a great job. The rooms needs some repairs for sure, but overall we had a great stay.

Our Butler Edwin was very helpful and professional. He helped our girls trip to move smoothly for the 4 days. One down side is that , the resort seems to be under-staffed which allowed delays in some aspects such as service at the Cabana, the Golf carts that are used to transport guest and also the check-in and check out process was slow. Other than that it was a good experience.