Royalton Bavaro reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10972 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Domingo was amazing!

Stay799745 on May 18, 2024

We visited the Royalton Bávaro from May 6th-13th. From arrival to departure everything was fantastic. We had a junior suite with a swim up room. We opted for diamond club which was definitely worth it. Our butler Domingo was amazing!!!!!!!

TripAdvisor users rated this property 5 out of 5

Excellent Vacation

Joe V on May 17, 2024

The Royalton Bavaro is a beautiful resort. The staff is friendly. The Diamond Club option is worth it. Daniel was our “butler” and he went above and beyond our expectations. He promptly responded to requests and did his best to accommodate us in anyway possible. We would definitely visit again.

TripAdvisor users rated this property 5 out of 5

Incredible ??

Melissa D on May 17, 2024

We came to Punta Cana for the first time for our Honey Moon and we loved the fitness team Juan and Junior were excellent we tried Yoga for the first time and it was both relaxing and difficult at the same time, after we came to the TRX class and it was like nothing I’ve seen before, it was motivating and exciting, it felt like a real exercise, the level of professionalism that Juan and Junior had was impressive, will definitely be coming back again, besides de beach and the beautiful hotel Royalton Bavaro has the best fitness team and we will definitely be coming back because of them, thank you giving us a pleasant stay and keeping us fit during our vacation! Overall Amazing if I could give more than a five star I would just for Juan and Junior????

TripAdvisor users rated this property 5 out of 5

BACHELORETTE TRIP SUCCESS!

Kaitlyn C on May 16, 2024

I have been to DR three times, and this was by far one the better all-inclusive resorts that I have stayed! There was 7 of us for a bachelorette. We got 2 conjoining luxury swim out suites and stayed for 4 days. I was in contact with the resort a month leading up to it and made sure we had our rooms next to each other and they accommodated that request! I agreed with my 5-star review, but if I could give 4.5 stars I would as the only con I had was the check-in/check-out process. They have a paper system (along with the computer system) but looks like they relied on the paper one more. When we checked in, they got confused on why not everyone was there to check-in, and I had mentioned that one of the girls was flying in later in the day. Then when the last girl came, they somehow lost one of the papers and took forever to find it. Same with checking out. We had 2 different papers, one for each room, and they lost the second room paper again. They even asked if we changed rooms at one point and we said no. Our transport to the airport had been waiting for 25 minutes as well. It was kind of ridiculous on their part, but thankfully we made our flight with no issues. As mentioned, this was a for bachelorette trip and the bride had the greatest time! Honestly, it was so worth it money for the semi-private swim out rooms. We were in there every night until the later hours with no issues! The rooms were nice and clean, we loved the showers, and our room was cleaned daily. Even room service comes mid-afternoon with a cart of different drinks and plenty of waters so we took as much as we could. We also requested more towels, and they came in less than 30 minutes. We were in building 13 and that was the perfect middle spot between where the lobby/restaurants are and the pools/beach. The resort is huge and there is a lot of walking, but we didn't mind it at all. Also, the lazy river was a plus! Also to note, we were NOT Diamond Club members, but yet we were serviced wonderfully! Maybe because we were a Bach group and got more attention, but also the staff/bartenders and Vibe team (the entertainment team) were the nicest and funniest people! They were so much fun and had so much going on for the adults and kids. And honestly, the kids were there just to have a fun time like us! But also, there wasn't that many kids to begin with but could be because we went in May. The Martini Mix bar is definitely where the party is for adults and also the Score Bar is so much fun when you are with the right people! Thankfully the only reservation you need is for the Hibachi, but other than that, no reservation is needed at any of the restaurants. We went the Japanese restaurant, just for sit down, the Rio Brazilian, and the Hunter Steakhouse and let me tell you, it was all delicious! I think our favorite was the Rio Brazilian restaurant that was by the beach. The food was so flavorful, and the salad bar was a nice touch. Not only was this for a Bach but also the bride's birthday and I made sure we had a private dinner at the Hunter Steakhouse and again they serviced us so well. It is a bit extra but worth it! In terms of the buffets, it is a buffet. It is not the best but not the worst. I definitely found things that were delicious and others that were okay. They can even make fresh omelets and pancakes if you wanted. However, the food was good and had no complaints! When it came to the weekend (Thursday-Sunday), the beaches were clean and the staffing at the beaches took care of us as well in terms of drinks! There was 7 of us so no matter what time we went, we always found beach chairs near us. Plus, some of us wanted sun and the others didn't so it was perfect with those umbrellas. All in all, we had the best time! Food, drinks, service and entertainment were amazing! Just that one con with the check-in/check-out. But other than that, we would definitely go back! Thank you Royalton for an amazing time!!

TripAdvisor users rated this property 2 out of 5

Expected much, much better

Susi B on May 15, 2024

My family and I stayed at the Royalton Bavaro Punta Cana a few week ago - April 2024. We were very displeased with this resort. Both the hospitality and the food were extremely underwhelming. We were very surprised to learn this is a Marriott property. Marriott is not listed on the Royalton Bavaro Punta Cana website. We are long-time Marriott Bonvoy members and almost exclusively stay in Marriott properties when traveling. We have come to expect a much higher standard of quality than what we experienced in Punta Cana! Our displeasure began upon checking in, and receiving no welcoming greeting, resort info or map of the property. Despite having arrived (after a long day of travel) well beyond the check-in time, we still had to wait 1.5 hours to check-into our room. We were sent to the only open option for food at 4pm, the Sports Bar. We waited there, in this dark and unpleasant bar over 1 hour for (horrible) food to be brought to us. Over the course of our 6 days there, we came to realize that although there were a handful of restaurants on site, each one offered the same food that was also provided in the Gourmet Marche international buffet. All of the food was mediocre in both taste and quality. And two of the more casual restaurant options listed on roylatonresorts.com, Nibbles and Pizza Grill, did not even exist! Additionally, each one of the three of us got sick with a stomach illness while there, likely from either the food or the water. The hospitality at this resort was generally unpleasant. The staff seemed put-out and generally unhappy. They were unfriendly unless they were trying to sell us their "Diamond Club experience/upgrade". We were awakened by early morning phone calls on two mornings, stopped by our "personal concierges" and even confronted by staff walking by us in the resort, all offering us "a gift" if we agreed to sit through a presentation about becoming Bonvoy members. Even after telling them we are already Bonvoy members, they confided in us that it would help them earn a commission and we would still be given a gift of spa treatments. We were told if we had booked this stay through the Marriott website, we would have been upgraded to the Diamond Club. But Royalton Bavaro site gives no indication it is even affiliated with Marriott, so I don't know how we would we have known to book this through Marriott. We did think the lazy river and the pools were nice. But met some people who told us to stay out of one of the pools because 5 people in their party got cuts on their feet from the pool floor. Our suite was nice, but we noticed immediately that the refrigerator did not work. We told the employee who checked us into our room, and then continued to tell other staff members within the following 48 hours. Our kitchenette also had no plates, utensils, glasses. No one ever came to fix this problem. The bed was comfortable, but the towels were very low quality and scratchy. I have sent this review to Post Travel Guest Support and have heard nothing back. We really had hoped for a much better vacation.

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