TripAdvisor Traveler Rating

????? Exceptional Butler Service – Mr. Wilkins & Mr. Reyes We had an absolutely wonderful experience at Royalton Bávaro, and a huge part of what made our stay so special was the exceptional service from our butlers, Mr. Wilkins and Mr. Reyes. From the moment we met them, they were incredibly friendly, warm-hearted, respectful, and accommodating. They went above and beyond to make sure we were comfortable and that our vacation was as relaxing and enjoyable as possible. What really stood out was how attentive they were without ever being intrusive. They respected our time and our privacy, while still checking on us regularly to make sure everything was going well. They made sure our requests were taken care of and followed through to ensure we received everything we needed. Their genuine kindness and thoughtful service did not go unnoticed. It was clear that they truly cared about making our stay memorable, and they did exactly that. Mr. Wilkins and Mr. Reyes are a true asset to Royalton Bávaro. Thank you both for your incredible hospitality, kindness, and for taking such great care of us. You helped make our vacation truly special, and we hope to see you again on our next visit! ???? Maria Rosales Toronto, Canada

Firtable I invite everyone who wants to take a fabulous vacation to come to Royalton Bavaro punta cana, the staff, the food was amazing, are the most important the way they make you feel great, specially Alexander the bar boy, the boys from the pool bar. I mean all the staff excellent, I came here a few years ago,,but was a totally different experience, but now was the the best experience something for good change. I would like to give my great gratitude to the most excellent management Ana Ortega the way she treated us and the rest of the tourist was the greatest of the whole vacation, she make us feel welcoming. Thank you Ana Ortega.

Amazing stay! Our butlers Wilkins Astacio and Edwin Reyes are the best! Took care of everything we needed and then some! Rosalia @ Diamond Club lounge was the best cappuccino maker!

Friendly staff my Butler Edwin ensure my dinner reservations were booked he responded quickly and ensure all my requests were handled promptly. I enjoyed the nightly shows and the events that are held at the infinity pool daily.

Three years after our first stay at Royalton Bavaro, we decided to return with our son. We had also stayed Diamond Club during our previous visit, so we already knew many of the benefits and had very positive memories of the resort. This time, however, we chose a swim-up room with a lovely view towards the beach, which was new for us and something I really enjoyed. Being able to walk straight outside and be by the water gave the room a very relaxed feeling and made it a lovely place to spend time together between activities. Some of our favourite things from three years ago were still favourites this time. The lazy river was one of them. Our son loved it, but we spent plenty of time in it ourselves as well. We also really enjoyed the Diamond Club pool. It was noticeably calmer than some of the other pools, which made it a great place to spend a few quiet hours. We went to the waterpark at Royalton Splash Punta Cana a few times as well, which was perfect for our son. On one visit we decided to leave Splash via the beach and make our way back towards Royalton Bavaro along the shoreline, partly walking and partly swimming. It was one of those simple family moments that became a really nice memory. Our arrival was smooth and relaxing. We were picked up by golf cart at the main lobby and brought to the Diamond Club Lounge, where we were warmly welcomed and checked in without feeling rushed. Because we had stayed Diamond Club before, we already had an idea of what to expect from the butler service. We had a good experience three years ago, but this time I felt the service was even more personal and proactive. Our butlers, Wilkins Astacio and Edwin Reyes, seemed genuinely focused on whether we were enjoying ourselves and whether there was anything they could do to improve our stay. We had a WhatsApp group with them, so whenever we had a question or needed something arranged, communication was quick and convenient. But what I appreciated most was that we did not always have to contact them first. We sometimes saw them around the resort at breakfast or dinner, and Wilkins and Reyes regularly came by the Diamond Club pool to check in with us. They would ask whether everything was still going well and if there was anything else they could do for us. That personal attention made a real difference. They arranged all our restaurant reservations very well and throughout the holiday we were able to eat at the restaurants we wanted. They also helped with smaller practical things. We needed an additional chair for the patio outside our swim-up room and they arranged it quickly. When the Bavaro app was not working for us, they made sure it was fixed. Our minibar was also regularly replenished. What I liked most was that none of this felt like we constantly had to chase people or organise things ourselves. Wilkins and Reyes kept an eye on our stay and seemed genuinely interested in making sure our family was comfortable and happy. We especially enjoyed Hunter Steakhouse, and Oceanside was another favourite. The Diamond Club breakfast at Oceanside became part of our morning routine. Eggs, fresh fruit and a relaxed breakfast made for a very nice start to the day. And our mornings at Oceanside were made even nicer by Stephany, the hostess. Almost every morning she welcomed us at the entrance with such a genuine and friendly smile. We also regularly saw her there later in the day and she was always just as warm and sincere. It never felt like standard hotel hospitality. She simply came across as someone who genuinely enjoys making guests feel welcome. The evening entertainment was another part of the holiday we really enjoyed as a family. The Fire Show, Michael Jackson show, Candyland, the Circus show and Beyoncé were our favourites. Our son loved having something fun to watch after dinner and we enjoyed them just as much. Coming back after three years felt familiar, but at the same time this stay had something extra. We already knew that we liked Royalton Bavaro and Diamond Club, but the swim-up room and especially the level of personal attention we received this time made the experience even better than we remembered. Wilkins and Reyes, thank you for everything you did for us and for taking such good care of our family. And Stephany, thank you again for the beautiful farewell breakfast table with the flowers. That was such a thoughtful and lovely way to end our holiday. See you soon!