TripAdvisor Traveler Rating

I wasn’t impressed with cleanliness - bed skirts were filthy. Sheets never changed. I had to call 7 times to request new sheets. Pool water was murky. Just honestly not the cleanest and the place looks run down.

there is a lot to do, for the kids and adults. we stayed in the diamond suites: Wilkins, our initial butler is a super star and he literally can make anything happen. then we had David who went up and beyond especially when we had trouble communicating our halal food requirements. David was really knowledgeable about how to get things done. Chef Carlo was ourbest friend after that, he also did everythine he could to make our meals special, even knowing we had a lot of halal restrictions. the staff, room,food were great. gelato was super sweet, not to my taste

Really dont understand the awful reviews yes theres some cons but this hotel was great we didnt wanna leave after 2 weeks stay. Check in was about 15mins as we got a free upgrade due to our wedding. Personally i wouldnt pay for it as the royalton splash isnt even worth $35pp so wouldnt go there again and it only took our restaurant booking stress out of it but our family of 17 who came had no issue on app on days we didnt ask to be together if we didnt go We got yenny as our butler she was perfect nothing was 2 much trouble. Oceanside breakfast was getting refurb few days in so we was moved to the steakhouse in morning so was a bit of a walk if you was DC and wanted to eat with a beautiful beach view Rio was great 1st time second time was awful meat ran out wasnt cooked the best and staff wasnt interested. Steakhouse and italian was nice nothing exciting but italian staff were fantastic and was a change just great you get so much options . If you go brazilian cookin show food is fantastic we done this twice as we did a menu sit down too as was a let down to food from cooking show :( Cooking show you get fresh egg fried rice veg beef chicken and prawns You could never go hungry here food stations buffets everywere be careful with the misery women on food station so rude and uses same tongs on raw beef and gives u cooked one with same and shell keep burgers on top of fries and re heat noone else did this just happiness. even a coffee shop wish the latte machine or similar in buffets as that coffee of a morning was disgusting if you wanted a cup of tea there was different teabag options staff always came around filling your water up.drinks were bottle fresh but always seemed flat but they do the best strawberry dacquris!! DC had option for gluten free at breakfast i noticed i didnt notice one at main buffet but sure there would be. Right our wedding Emails to and forth was stressful with jessica but we got there in end We had ismary which cant fault her. But we got our own vendors for photo and video same company yet still got charged 850pp We agreed but then soon we finislised once arrived hotel we was told extra 125pp for them to eat drink im guessing but they was with me all day in salon and groom and i paid extra for food and drink open bars etc and only time they ate and drank was off the stuff we paid extra for so extra 250 is a scam basically always money after paying a fortune with them already. Then weather app was saying 40% rain for my wedding day i didnt wanna change my venue they gave options but weather app wasnt always 100% as was fine whole 2 week stay when was saying thunder etc. Then i was getting into my dress and felt pressured to sign a form to move my venue due to sound systems etc which i get but guess what just abit cloudy no rain i paid to be on beach and got a hut was more personal i guess but im not too fussed on change and wanted obvs the best views! I stated cant we just move if does rain during my cocktail hour as theres time but no i had to sign before vows. But loved my dc gazebo for vows. I paid allkinds for extra bbq food station but its all in silver top trays and my meals was givin out but noone new about my bbq station at end of station as on first meal we was told it will be givin out take seat so noone new about help yourself to food station wasnt announced i was too busy with my children (sen child) and 2 tired boys dances etc to notice what was given out so was a waste of food and money. But everything else i couldnt fault with my day it was perfect...and our pre wedding event was perfect singers were fantastic and our barman was a ball! Sports bar sounded great and it was when cloudy isnt on shift im easy going but wow very very rude no customer service and hides behind bar in the room.. But i would defintly return positives way out the odd con i loved it so im looking at a royalton at mexico next :) Btw! The best special needs assistant airport ever had! ! So fast and easy made my return so stress free

the resort is in a really nice location, about 30 mins from the airport and has a really nice beach front. the resort staff can use more training on customer service, every time I interact with a staff member, they are always talking to another staff member which is kind of rude, the one female staff at the lobby bar was chopping fruits with her bare hands, no gloves and eating some of the fruit as she was cutting them. the staff who checked me in was talking on his cellphone for a good 20 mins while I was waiting in front of him. 90 percent of the staff look very unhappy and do not smile when you ask them for drinks or food even though I gave a tip every single time I asked for service. one staff member did standout, he was very polite, his name was Francisco and he served us both in the lazy river restaurant and the italian restaurant, maybe he should be training the other staff members. I have been to many countries and resorts, and Royalton Punta Cana staff was a real shock and disappointment. we upgraded to a room with a pool, the electronic lock was not working at check in, we waited for hours and two calls later someone finally came to change the battery, the sliding door leading to the pool was broken, the fridge was not working. the food was mediocre, buffet was nothing to be excited about, bacon was always running out every breakfast and when we asked staff if it was going to be replenished they just ignored us. brazilian steak was disappointing, the steaks were overcooked and cold. and we felt rushed, our reservations was at 10pm since it was the only time available for the whole 4 nights that we were there, as soon as we were seated, they started clearing out the side dish tables. it doesn`t help that you can only make reservations 1 day before. the Teppanyaki was boring as well, they all did the same script, every single one of them. the staff selling the Diamond Club membership were so annoying and aggressive, they were like car salesmen, always waiting at every corner and following you around trying to push the customers to enroll in the Diamond Club, which only tells us that it must not be that good since they are so desperate. booking through Expedia, we were supposed to get a $300 resort credit, but they will not let you use it the way you want it, you can only use it at $25 discounts at different services. it felt like a bait and switch scam the beach was the only thing that kept us happy with the whole trip would I go back? definitely not. would I recommend? NOPE

Our second time there in less than 6 months. Definitely an amazing resort in all aspects!! Our butler Ryan Rodriguez goes above and beyond every time to make sure that we feel like family!! My daughter will have a birthday 3 days after our last day at the resort, and Ryan surprised her by having her room decorated with balloons for her birthday. That’s just amazing service. He takes the time to check in with us every morning and lets us know when he’s gone for the day so that we know to reach out to someone else if we need anything. The food is amazing!! The wait staff at the restaurants make the dining experience unforgettable. Our greeter at the Hunter Grill - Stefany - is absolutely wonderful. Our waiter - Joan - always made sure we had what we needed. And our waiter at the cabana - Ezequiel - is outstanding. Just to name a few folks who made our trip so memorable. Thank you to everyone at Royalton Bavaro!!