TripAdvisor Traveler Rating

Angel & Frank are very friendly! I feel safe around them, and you can trust both of them. Their drinks are really good, and I can assure you that you’ll have a great time! Please make sure you go see them, let them know Akyrah sent you, and show them the picture. See you in July 2027, Angel! My guy!

Horrible experience. I would give this resort zero stars if I could. Cockroaches in the hotel, dirty rooms, inattentive staff, and no housekeeping during our stay. Definitely would not recommend.

I had a lovely holiday and really enjoyed my stay at the Royalton! The staff were incredibly friendly, welcoming and always happy to help, which made me feel comfortable and well looked after throughout our stay. I would especially like to thank Angela for taking such good care of us. She was always there whenever we needed anything, and we knew we could go to her with any questions or concerns. She was incredibly helpful, attentive and always did her best to make sure everything was sorted. Her kindness and support made a real difference to our holiday, and we’re so grateful for everything she did for us! I’ll definitely be back as soon as possible, as this holiday has left me wanting to return already. Thank you to Angela and stuff team for making our stay so special. I can’t wait to come back! ??

Location and beach was good. Our rooms were great. Food and drinks was overage. Wilkins our Butler, Carlos, Ruben from the Diamond club pool, Samuel and a lady that I did not get her name from Hunters (breakfast) were Excellent with their service. A special thanks to Wilkins for going beyond my expected level of service.

Overall, the resort itself I would rate a seven out of 10 because it could definitely use some remodeling of the rooms and facilities, however Kelvin, our Butler, made our entire experience special. Kelvin was not only efficient, he was always kind and respectful. He answered us through the app promptly and anything we asked of him, he came through for us. Kevin, unprompted, booked dinners the first two nights and consulted us throughout the day for our preference on further bookings and special requests. Truly, anything we needed he was there to help. Kelvin even took the extra time to seek us out throughout the resort. I especially appreciated, an unprompted check up and friendly extended conversation with him in the diamond club poolside. He is an exemplary example of a top-tier employee who knows how to make his guests feel welcome and special. Kelvin deserves to be recognized. If we choose to return to Royalton Bavaro, our return would be absolutely dependent on his services again! I would also like to recognize two other people that made our experience special. Ricardo from the diamond club bar and Miguel from the diamond club poolside services. Both went over and above to make our experience special. They were both very hard workers and very personable.