TripAdvisor Traveler Rating

We had an amazing experience at the resort, and a huge part of that was thanks to the incredible bartenders: Angel, Martha, and Francisco. They were always friendly, welcoming, and made every visit to the bar enjoyable. Their drinks were consistently excellent, they remembered what we liked, and they always took the time to chat and make us feel like valued guests. Their positive attitudes and outstanding service truly made our vacation even more memorable. If you’re staying at this resort, be sure to stop by and see them—you won’t be disappointed. Thank you, Angel, Martha, and Francisco, for making our trip so special! They deserve all the recognition for their hard work and exceptional hospitality. We can’t wait to come back and see them again! ??

The place what was a crap hole. The restaurants were horrible, there was 2 restaurants that were closed. The food was so bad that I had explosive diarrhea for 2 days. There were roaches on the floor at every restaurant. If you had American dollars to tip u none of the staff spoke English. I had waiters at the Zen restaurant tell me I owed them tips. The rooms were nasty, there was black hair in our shower, and the bed skirt looked as someone threw up on it. The staff was very incompetent, but only spoke English when they thought I would tip them. We stayed later at the Westin in Cape Cana, which is not an all inclusive, where everyone was polite (not rude) and spoke English. I will never stay at another all inclusive in the Dominican Republic again. The food and beverages were terrible, my wife nor I ate for 4 days. Hell, the buffet had flies all over it and yet people kept eating in. I feel bad for them, I guess hygiene is not that important in the Dominican Republic. Front desk staff is rude and not accommodating unless you have money in hand to give them. Trust me, Please for your gut health and your well being.....DO NOT STAY HERE!!!!! Not worth the savings! Pools and lazy river are nasty.

Where do I start…. The hotel is falling apart. In the room, everything is broken or half done. The room survive deliverers the food 1-2 hours after you order and it arrives cold. They offer you one thing and give you something else. To be honest it is wasn’t for our butler Edwin and for the vibe team, this would be a TOTAL disaster!

We loved our stay. The staff was friendly and helpful. Our Butler Ryan was very helpful. We loved the entertainment and the food quality was great, with the exception of Hunter's steakhouse. Our steaks were not very good quality. We loved the pools and found them to be clean and well maintained. The beach was covered with seaweed but that was no fault of the resort.

Ryan was fantastic. We had a great experience with him