TripAdvisor Traveler Rating

The resort was wonderful, staff were fantastic, rooms were clean and the pool was lovely.

Stayed here for two weeks for my husband and his best friend’s 60th birthday. We had the most amazing time ! We had the pleasure of Angela & Eladio looking after us. Angela booked us into hunter steakhouse and had it decorated for their special birthday with cake she went above and beyond we are very grateful though out all of our stay she was in contact with us. On our last day she organised a private cabana which put a special end to our fabulous holiday . The buffet restaurant was amazing with so much food cooked fresh daily lobster, oysters, red snapper , salmon , steak fresh pasta basically everything if you go hungry there is no pleasing you!!! Rooms were clean and spacious maybe need updating in the future. Beach entertainment all excellent premium drinks served . I personally would like to see coffees served at the bars . TUI reps fantastic available to book excursions etc . Overall had a fabulous time hopefully see you next year ??

We had a swim up room. It was amazing! If you can upgrade to diamond, do it! Having a butler made the experience so much more amazing! He booked dinners, made sure we had everything we needed in our room, we never went without! Eduardo Campechano was the best Butler ever!! Resort was amazing. Our first time to Punta Cana and we definitely can’t wait to go back!!

We stayed at this hotel for a week; it was the worst experience we’ve ever had in over 50 trips we’ve taken! We arrived at the hotel and went to check in; the receptionist was extremely rude. After that, we went to our room; both showers were faulty. We spent five days showering with a handheld shower head (after dozens of requests for maintenance). We went to guest services, who promised to sort it out, but when we got back to the room, only one had been fixed. We went back there again – by then, of course, we were extremely tired and annoyed – to ask once more. When I asked for the manager’s name, they told us we weren’t allowed to ask for the manager’s name!! Whenever I asked for the name, the person on duty pretended not to hear me, didn’t answer me and wouldn’t even look at me. When the manager finally came, she showed me a video claiming it had been fixed, whilst I had another video showing it hadn’t been, and it stayed that way until the end of our stay – in other words, we spent the whole 7 days with a broken shower. The room was filthy, and the bath was absolutely disgusting. The room is nice, but it’s covered in mould on the skirting boards, the bathroom door sticks when you try to open it, and everything is poorly maintained. As for the pool toilets, one was being renovated (the hotel was at full capacity) and the other was absolutely filthy, with no toilet paper and no water!!!!!!! Sitting on the beach is another problem; you have your drinks and eat, but the plates and glasses pile up all day long – the staff only came round once to clear them away. The food in the restaurants was very poor (my husband and I had diarrhoea, as did a few others in our group); the Italian restaurant served undercooked pasta, the Brazilian restaurant served tough meat and barely served any, and the staff were grumpy; the main restaurant also served undercooked pasta, cold sauces and tough meat. And now for the worst part! If you don’t have a dollar note in your hand, they take ages to serve you; they serve you reluctantly, especially in the bars, and don’t tell you there are special drinks (only for those who tip). At the food truck, the person serving just throws the burger plates at customers to grab. At breakfast, it takes over 15 minutes for them to serve the coffee at your table. This hotel is a complete shambles! It’s not 5-star! It’s not worth the daily rate they charge! You might get good service if you tip all the time

Upon arrival, we received freshly squeezed juice which was delicious. Check in was smooth and staff were friendly. However, we didn't get a "talk through" of the hotel. Meaning, at no point did they sit down with us and let us know about any entertainment, the restaurants, the amenities, or show us around the resort-which is something I'm used to. When we arrived to our room, there was a big not-moving dragon fly on the bathroom counter, which our golf cart driver removed for us. We proceeded to perform a room inspection as we always do, and the sheets, the floor, and the bathroom were dirty and stained. We requested another room, performed another inspection and were a little satisfied with the new room. We requested housekeeping services for new sheets, robes, slippers, extra pillows and towels, but we never received them that first night. We also informed them that it was my birthday and they said they would add a complimentary birthday banner to the door, which they never did. We ended up getting the sheets and stuff the next morning when we realised that housekeeping was outside our door cleaning other rooms on the block. The room view was of the kids splash pad. The doors are noise cancelling so we heard nothing once they were closed. The property itself is okay. I do think they need to do some maintainance around, like touching up with paint on the buildings with the rooms. The trash chute being close to some rooms was off-putting. Replace some of the cabinetry & the roller beds in the rooms. Landscaping was nice. They have 3 pools - an infinity, the "royalton" pool and one on the diamond club side, and they also have a lazy river - which ass my personal fav. They have a couple swim up bars, and others around the property. The beach was nice and well kept. Note: the pools close at 6 or 6:30 pm Entertainment was eh, the food was eh, the drinks were eh and Massage was eh. The Diamond Club side was lowkey kind of eh too. Nothing super spectacular for the price, except like i mentioned you get a private pool and a restaurant. The rooms are pretty much the same in terms of finishes but the layouts are a little different. Check out was simple and easy. Transportation to and from the airport and hotel was easy and was booked with the room. I chose this hotel because the one in Jamaica was amazing, but this one just doesn't compare. If i go back to the DR, i'd chose another hotel.