TripAdvisor Traveler Rating

Our stay at Royalton Bávaro did not start the way we had hoped. There was an issue with our room preference upon arrival, and after adding Diamond Club service, we were disappointed that the experience initially did not reflect what we had expected or booked. Thankfully, we met Javier Rosario, and he completely turned our experience around. Javier genuinely empathized with our situation and went above and beyond to make sure the remainder of our vacation was comfortable, enjoyable, and memorable. He provided us with exceptional Diamond Club butler service and was attentive, responsive, professional, and incredibly helpful throughout our stay. He regularly checked in on us, made sure our needs were taken care of, and gave us the feeling that our experience truly mattered to him. What impressed us most was the personal care he brought to his role. Javier didn’t simply provide a service — he took ownership of our experience and worked hard to ensure that the disappointment we felt at the beginning of our vacation did not define the rest of our stay. Because of his efforts, what started as a frustrating arrival became a wonderful family vacation. Excellent service is often what makes the difference at a resort, and Javier was absolutely that difference for us. He is a wonderful ambassador for Royalton Bávaro and a great example of what Diamond Club service should feel like. We left the resort very grateful for everything he did for us, and we are already planning to return next summer. We would absolutely love to have Javier as our butler again. Thank you, Javier Rosario, for your kindness, professionalism, and for personally making sure our vacation ended on such a positive note. You truly made a difference to our stay!

We had a great experience during our week long stay at the Royalton Bávaro. The swim up room was nice & clean, food / drink services at the restaurants & bars were great. Our butler, Roy, was a fantastic help booking dinners for us each day, keeping us informed of daily activities & he even went out of the way to help us celebrate the three birthdays of our family members while on our trip. He especially surprised my daughter with the cutest birthday balloons & gifts during breakfast one day during our stay. We had a fantastic time & recommend Royalton Bavaro for a relaxing & stress free vacation!

Our family vacation at Royalton Bavaro was wonderful, but what truly elevated our stay from great to unforgettable was our butler, Roy. From the moment we arrived, Roy took incredible care of us. Traveling with multiple generations can sometimes be tricky to coordinate, but he handled every detail seamlessly. He managed all our dinner reservations without a hitch, saving us the stress of planning each evening. The absolute highlight of our trip was how Roy went above and beyond for my mom and daughter, who were both celebrating birthdays. He organized the sweetest birthday surprises for both of them, making them feel genuinely special and celebrated. Whether it was checking in daily, anticipating our requests, or making sure we always had everything we needed in our room, Roy was attentive, kind, and always one step ahead. Overall, Royalton Bavaro is a beautiful, accommodating resort with plenty to offer for a relaxing family getaway. If you stay here, ask for Roy—he will make your trip truly exceptional!

Easy to navigate and get around. Close to amenities and the airport. Lovely beach. The room was clean and very nicely decorated and equipped. Great choice of channels as well. Love the swim out. The value was also reasonable considering the quality of food and the facilities. People and staff were very friendly and helpful. The resort was very relaxing with the appropriate amount of activities and sound level. Always entertaining. Our butler Roy was a fantastic host. Very competent at all tasks, extremely warm personality and friendly demeanour.

This resort was great, the service was excellent, and there was kind staff everywhere. The rooms were cleaned everyday, and felt welcoming. The pools and lazy river were cool and relaxing, the mini golf was fun and tricky. There were not a high amount of noise , except when we were in areas of construction.