TRS Turquesa Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13924 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

My wife’s birthday trip

leroyc740 on Jul 02, 2022

I have to say firstly that I was so happy with Nory as my butler in TRS. She was able to book all of our restaurant reservations quickly. Provide assistance and recommendations to help us navigate the resort. Since this was my wife’s birthday, she was able to coordinate champagne, a birthday cake and bath with rose petals to help surprise my wife. She was able to help make this day special. I rated Nory a 5???? As far as my other experience with the rest of the resort, I felt the food and service at several of the restaurants subpar. Helios and Indian restaurants food was not authentic and the language barrier made it very difficult to communicate. The room looked cosmetically good but the bathroom door did not close and open fuse box in the closet. I saw some other imperfections that I would not expect particularly with the outdoor areas and pools looking so wonderful!

TripAdvisor users rated this property 5 out of 5

A great place to have a good time.

josebcayey on Jul 01, 2022

Until next Time TRS. Thanks to all staff specially to the Bld 55 butlers who made our stay a special one. Their attention to details are a 5 star rating. From the cleaning lady Gerturis to the butler team Rodney, Eskarlen, Eury and all other that came across our most sincere thanks for a great getaway!! We will return soon!!

TripAdvisor users rated this property 5 out of 5

Little Piece of Heaven

Greg L (Knoxville, Tennessee) on Jul 01, 2022

We stayed in the adults only portion and this was smaller but had access to all the resort. I loved the staff as all were friendly and engaging in all the activities. The activities staff were amazing, funny, always engaging with the people, and loved all the activities. The room was spacious, views of the ocean and pool. Everyone here was nice and accommodating. Most of the staff knew you by name by the time you leave. This is the 4th property I have visited in Dominican Rebpublic and a favorite of mine

TripAdvisor users rated this property 4 out of 5

2 week stay June 2022

angiepetruso (Daventry, United Kingdom) on Jun 30, 2022

The hotel and grounds were beautifully clean and well maintained, however I found the room too hot and the bed too hard. Staff are clearly hard working and for the most part friendly and professional. On occasions we felt that some staff lacked warmth and in some of the restaurants we did not receive attentive service. The quality of produce in the restaurants and bars was fabulous and we always found something interesting to eat. Our room was always beautifully cleaned and the turn down service was excellent with little treats left for us. The animation team (especially Greyman) were fabulous never pushy, but always encouraging and fun. Adris and Mabel in the TRS pool bar were wonderful and Xisandra, Carlos and Yolanda at Helios were attentive and polite and always smiling. Kico the pool attendant TRS in the main pool was hard working and always smiling!! We loved the Chic cabaret and various evening entertainment. Whilst we had a lovely 2 weeks, we probably won't return, this is our 4th holiday to the DR and we want to visit other parts of the world.

TripAdvisor users rated this property 4 out of 5

My honest review

Carol17112 on Jun 30, 2022

We stayed at the Trs from June 4-9. Our room was 5607 (swim up room) it was a bit outdated and bed was firm and the air conditioning wasn’t the best. Our butler Lloana tried to get it colder for us but it’s connected to a central air that stays one temperature. She lent us a fan to help. I requested to be in the same building with my brother which they accommodated us. The lady who cleaned left the room super cute and organized everyday Our fridge was stocked daily and if you tip him you get extra water or beers Lloana helped us with all of our dinner reservations/changes and any problems we had. Every morning she would inform us of the activities for the day which we were grateful for. Loved having breakfast at las Torres since they always had a great selection but service there was not so great. Breakfast at Helios had great service but didn’t have a lot of breakfast options. One of the things the hotel lacked was music. Most pools were so quiet and kind of boring if there isn’t an activity going on. And the night was kind of boring. Most people working there are very nice especially the bartenders. Juan was a pretty cool bartender, he was at the Helios beach bar and also the bar by our swim out room, and Carolyn was a great server by the swim out pool Benito made some amazing meats on the grill. Definitely check out the bbq for lunch. Chic cabaret was amazing! My husband is not a fan of shows or stuff like that but he loved it! Overall the resort was nice but not nice enough for me to return. There are lots of resorts in DR to try out and honestly I need a cold room lol

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