TRS Turquesa Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

17148 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Find Pedro!

scarabrose81 (Pullman, Washington) on Feb 17, 2024

This review is strictly from a solo traveler coming from the Western Side of the US which sways my overall experience. I’ll break this down the best I can as I also read reviews constantly to book my next VayCay. I think I would have added another star if I were to have flown from just the East Coast but like I said it’s an overall score of pretty good. PROS: staff is engaging and kind. The “Travel Club” reps were respectful after my initial no gracias. Maybe because I was solo or maybe I just lucked out. I’ve had much worse encounters with these “reps” in Mexico. Grounds were beautiful and well maintained. Easy going relaxed ambiance. I wouldn’t consider this a luxury property but it is tranquil and a nice overall feel. My butler was quick to respond to any and all of my needs. Request Oscar he is wonderful. All reservations were made and he even changed one when he knew I wanted to try the Indian food. Housekeeping was amazing. They did a great job. I was in building 51 which was a “pool front view” it wasn’t pool front but it was attached to the lobby and a great location. I could see the ocean from my room. I never experienced any issues with my room in my 7 nights. Air worked and has all the hot water I needed. One day one I decided to upgrade to the Palladium Premium Expierance. I’m glad I did as a solo traveler I didn’t have to worry about being up at any time to get a seat at the beach or pool. I originally just booked a Bali bed at 80,00 a day for 3 days and was going to make the best of it. Then I met Pedro! Pedro literally made my vacation a dream. For 100.00 a day I had access the PPE areas (beach and pool) and didn’t have to worry about not having a spot. Plus upgraded alcohol and wet bar in room and Chic Cabaret etc. Now it’s debatable on “is it worth it” to me it was. I traveled over 14 hours to be here and I could tell on day 1 is was not going to be easy for me to get a good spot. So I paid, and really really lucked out because Pedro really honestly took care of me every day! I see a lot of reviews that call out specific people and I tend not to do that but honestly Pedro made my Vacation 109x better. The beach is gorgeous and I stayed there everyday happy as a clam. I found the beach sellers to be extremely calm and not as obtrusive as I’ve felt in Mexico on multiple trips. The so/so. I was not overally impressed with the main pool but others seemed to really enjoy it so that’s nice. Drinks are generally so so but I did enjoy the cocolocos immensely. The food. Very very so so. Breakfast was never stellar in any way shape or form but the setting on the beach wonderful. Lunches was best at the beach grill. Dinners were very hit or miss but nothing was ever exactly “omg yum!” While the Show itself at Chic was one of the best Venues I’ve experienced at any AI resort the food was the actual worst of any I had. Thank god for the shots and vino. The house wines were also on the soso list. Not great but palatable. The resort itself is very expansive so going on a cart is easy getting back can be another story. Hemingways was the place to go for some after dinner music drinks and dancing. It was a very fun environment. The DJ was also very kind and happily took some tips for some requests. I had fun at the little casino but don’t expect Vegas don’t even expect Tribal this is what it is. I personally didn’t have any totally bad things happen or anything majorly wrong with TRS. It was enjoyable but due to the amount of time it took to get there and what I paid (even before the PPE add on) to me it was just good. Met a lot of wonderful people and enjoyed my time

TripAdvisor users rated this property 5 out of 5

Norelis is the best!!

Laurajean M (Shenandoah, Pennsylvania) on Feb 17, 2024

The TRS Turquesa was a fantastic resort!! Everyone was incredible but especially Norelis our butler. This trip would have just been okay without her. Highly recommend both the resort but especially Norielis!!! All the staff is so friendly and the food is so good. We’ll come back to this beautiful place!

TripAdvisor users rated this property 5 out of 5

Amazing Punta Cana Vacation

Companion52572893997 on Feb 17, 2024

Noris was an amazing Butler. Always very attentive to any needs/request we had. Made my wife’s birthday a very special occasion, always made sure we had dinner reservations and even helped us secure a last minute beachside cabana! Highly recommend!!

TripAdvisor users rated this property 5 out of 5

Had a wonderful time we will return!

chadhutson74 on Feb 16, 2024

The staff was wonderful and the resort was top notch. The Chic show and meal was 5 star caliber. All members of the staff were amazing and actively engaged to make our stay amazing. This is rare to find this level of experience these days. Keep it up.

TripAdvisor users rated this property 5 out of 5

Excellent Holiday TRS Turquesa, Punta Cana, Building 50

Mickeytee100 (Edinburgh, United Kingdom) on Feb 16, 2024

Beautiful hotel, the atmosphere is made better by the genuinely happy staff, the Butlers in Building 50, Jean, Elaine, Genesis and another 2 ladies were amazing, nothing is too much trouble for any staff and they are all happy to help you, it makes for a very relaxing enjoyable break, the food, room beach, infact everything was 100% excellent, I highly recommend.

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