TRS Turquesa Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

16497 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful resort!

kellyjeandk (Peoria, Illinois) on Sep 23, 2023

We stayed at TRS Turquesa Sept 16-23. It is a beautiful resort and the beach is BEAUTIFUL! The seaweed was only an issue for one day prior to a storm coming in, but it was quickly cleaned up. Food was good and reservations through our butler was very efficient. Ray was our butler and he went above and beyond for anything we would ask. He anticipated our needs and always made sure we were having a good time. We have stayed at other TRS properties, and while they have good butler service, Ray was the best we have ever experienced. Amazing! We did not do any excursions and hung out mainly at the beach and main pool. There is drink service on the beach and at the pool. Delores was THE BEST WAITRESS at the pool. Outstanding service with a smile and kind words. We would recommend this resort.

TripAdvisor users rated this property 5 out of 5


Matt G on Sep 23, 2023

Beautiful resort. Good food, nice people good weather and wonderful beach. Ray is the best butler. Very attentive and made our stay effortless. Most all restaurants are good and enjoyable. Rooms clean and taken care of.

TripAdvisor users rated this property 3 out of 5

Bad resort

jeankhazzoun (Texas City, Texas) on Sep 23, 2023

The rooms in this resort are very bad and old they put us in room they new had mold smell it took us all day to get new room once they moved us the new room was little better but we lost power 3 times . Also our family had bad experience with their room when water from the second floor started coming down from the hot tub all four rooms we stayed in had cracked tubs.

TripAdvisor users rated this property 2 out of 5

Never again

tizi15ny on Sep 22, 2023

We never offered a welcome package, the swimming was impossible due to constant waves, the place was full of mosquitoes, ants and spiders. The food was average and sometimes it was very bad including cakes gone bad , watermelon was rotten menu times and oatmeal was watery.The staff was very friendly but many of them spoke only Spanish. Not going back to this resort again.

TripAdvisor users rated this property 3 out of 5

October 2023 Swim Up Room Section - Room 5629

AST0NUK on Sep 22, 2023

Room was excellent except for the privacy of the toilet was next to zero (Something my wife did not like at all). Concierge was excellent but the people restocking the room daily were terrible as they rarely git anything correct. The variety of the food in the restaurants was quiet poor but the food was very nice. All restaurants were very clean but some of them were a little hot due to insufficient aircon. The singers in the entertainment were the worst I have ever heard, most found it difficult to hold a note and all did stupid Whoops and Yeah's along with the odd Come On... My main concern on the complex was the many electric vehicles used to ferry people around. As they were silent they were very quite, alot of them had no lights on or just a single flashing indicator. These carts would wiz around far too fast at sometimes over 20mph around bling bends. This is the biggest reason I would not return to this hotel.

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