TripAdvisor Traveler Rating

Beautiful hotel, pleasant staff, gorgeous beach and delicious food. We met incredible people and can’t wait to go again

Overall the hotel was good. The staff were very pleasant.. cleaners were very good.. Raul was extremely good with us too

Fabulous People, Location, Services, Restaurants and Rooms... This is our 3rd of many future visits... MUY MUCHO BONITA!!!

We had dinner at La Boheme tonight. Anderson, our waiter, was very courteous, understood and answered all our questions and concern. He was able to perfectly embodied TRS standards. Attentive, respectful and willing to accommodate. Difficult clients , who didnt seem to know how cheese fondue is eaten, were sitting next to our table. Anderson kept his calm explaining and was very professional. He exceeded expectations while maintaining a respectful approach. Other waiters could improve their service by modeling his style of customer service.

While some of this is not the resort's fault, we had a comedy of errors and mishaps on this trip. We booked sister resort TRS Cap Cana and apparently that resort closed on the day of our arrival unbeknownst to us. There was no communication, so the airport shuttle third party company, which we prebooked and prepaid, was also unaware and brought most of our group to a closed hotel. We get the to TRS Turquesa and we had all booked swim up suites only to find out, guess what, we're fully booked only to be told "You should have called to rebook." How could we when we didn't even know?! We accept the smaller second story rooms and start the vacation. We booked a photograapher from the resort to come take photos for a surprise engagement and they no showed only to call 2 days too late and ask when to show up. Then they decorated the newly engaged couples room - the WRONG room and for an anniversary! While the resort is pretty and well kept, the FOOD is the thing that will make me tell everyone to NEVER come here - even with the two sister companies attached there was not one place with a decent dish. We were all sick half the trip, most of the food was not cooked enough, flies are all over the buffet lines, nothing is sanitary. We travel the world and I'm not a picky eater, but I could not stomach the food at any of the restaurants. We booked El Dorado for a "nicer" steak dinner and ordered a NY strip only to get the thing in the photos - we could not even cut through the fat enough to eat more than a couple bites. Beware leaving property - a tour into Santo Domingo had a reroute due to protests and civil unrest. Do not Uber, an uber driver tried to cancel the trip while en route and demand cash. It's just not a safe country right now. While most of the staff was super friendly and helpful, be aware that English only speakers may struggle. I am bilingual and had a blast speaking to the crew and a good $$ tip here and there goes a long way. The spa was a great day and facilities were great, but again, the food was awful there too.